Author Topic: Computer freezes after the latest free Avast home update.  (Read 21707 times)

0 Members and 1 Guest are viewing this topic.

Offline Govadina

  • Newbie
  • *
  • Posts: 8
  • Made that pick myself.
Computer freezes after the latest free Avast home update.
« on: April 01, 2008, 01:55:37 PM »
After my Avast auto-updated, it said "would you like to restart now?" I selected no. Then my pc didn’t shutdown properly (I held down the power button). When I turned on the pc and logged on to the account I waited for all programmes to load, Avast finished loading and it hang - I couldn’t push anything but the mouse could move, the computers disc read icon didn’t blink or light up. Repeating this a couple of times, I noticed if I exit a program from the tray icon before Avast fully loads it sometimes doesn’t hang and everything works just a bit slower. If I don’t do anything the pc hangs or processes extremely slowly, it takes a couple of minuets for an icon to highlight if mouse-overed. After I uninstall avast this is no longer a problem, so I believe its Avast fault. I tried reinstalling Avast, system restoring a couple of times and nothing worked. Latter I made a new windows account and there were no problems with Avast, but on the old account it still hanged if Avast was installed, I don’t have any other antivirus or scanning programs. Please help!
Never trust TV or the Government.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67275
Re: Computer freezes after the latest free Avast home update.
« Reply #1 on: April 01, 2008, 02:11:19 PM »
In some computers, update from 4.7 to 4.8 version could due to problems.
I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
4. Boot.
5. Install again the last avast! version.
6. Boot.
7. Check and post the results.

Also, which is your operational system? Any other security programs that could interfere?
« Last Edit: April 01, 2008, 02:58:26 PM by Tech »
The best things in life are free.

Offline Govadina

  • Newbie
  • *
  • Posts: 8
  • Made that pick myself.
Re: Computer freezes after the latest free Avast home update.
« Reply #2 on: April 01, 2008, 02:17:36 PM »
I did, but I can try again

I’m running on
Microsoft Windows XP
Home Edition
Version 2002
Service pack 2
Never trust TV or the Government.

Offline alanrf

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3867
  • Just an avast user
Re: Computer freezes after the latest free Avast home update.
« Reply #3 on: April 01, 2008, 02:22:38 PM »
Tech ... may I suggest that for now it would be best in your script that you stress the need to download the new version of the avast uninstall utility?

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67275
Re: Computer freezes after the latest free Avast home update.
« Reply #4 on: April 01, 2008, 02:34:51 PM »
Tech ... may I suggest that for now it would be best in your script that you stress the need to download the new version of the avast uninstall utility?
Done ;)
The best things in life are free.

Offline alanrf

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3867
  • Just an avast user
Re: Computer freezes after the latest free Avast home update.
« Reply #5 on: April 01, 2008, 02:40:37 PM »
Sorry Tech in English that wording is confusing - please consider changing "last" to "latest" or "most recent".

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67275
Re: Computer freezes after the latest free Avast home update.
« Reply #6 on: April 01, 2008, 02:58:36 PM »
Sorry Tech in English that wording is confusing - please consider changing "last" to "latest" or "most recent".
Thanks. Done.
The best things in life are free.

Offline Govadina

  • Newbie
  • *
  • Posts: 8
  • Made that pick myself.
Re: Computer freezes after the latest free Avast home update.
« Reply #7 on: April 01, 2008, 04:56:35 PM »
Tried everything a couple of times even deleted Alwil from registry, but still noting.
Never trust TV or the Government.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67275
Re: Computer freezes after the latest free Avast home update.
« Reply #8 on: April 01, 2008, 04:59:04 PM »
If it is still there, please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
The best things in life are free.

Offline Govadina

  • Newbie
  • *
  • Posts: 8
  • Made that pick myself.
Re: Computer freezes after the latest free Avast home update.
« Reply #9 on: April 01, 2008, 06:51:33 PM »
I actually just downloaded an older version (4.7) and now there are no problems. Just what I disabled automatic updating, so I’ll wait until another new version comes. Tell me if you really need the log, I can return the problem and copy it.
« Last Edit: April 01, 2008, 06:55:06 PM by Govadina »
Never trust TV or the Government.

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 83321
  • No support PMs thanks
Re: Computer freezes after the latest free Avast home update.
« Reply #10 on: April 01, 2008, 07:51:38 PM »
You might not, it depends if there any changes to the way the VPS is updated in the future it may require you update the program to be able to get the VPS updates.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.5.2415 (build 20.5.5410.561) UI-1.0.532/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline SilverScooby

  • Newbie
  • *
  • Posts: 1
Re: Computer freezes after the latest free Avast home update.
« Reply #11 on: April 01, 2008, 09:32:52 PM »
I have exactly this problem on our 2 Dell laptops running XP SP2.

Frezzes, freezes, freezes. On the internet at first. Then I tried defrag, which took hours.

It just installed with the standard oprions - I didn't alter it at all

I'll uninstall with aswclear.exe (thanks for the link) and reinstall the previous version, 4.7.1098

It's on filehippo if anyone else wants it!

http://www.filehippo.com/download_avast_antivirus/?3537




Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67275
Re: Computer freezes after the latest free Avast home update.
« Reply #12 on: April 01, 2008, 09:45:25 PM »
Hmmm... using 4.7 instead of 4.8 is losing a lot of new features.
It would be better an installation from scratch and try to solve any pending issue with 4.8.

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
4. Boot.
5. Install again the last avast! version.
6. Boot.
7. Check and post the results.
The best things in life are free.

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11747
    • AVAST Software
Re: Computer freezes after the latest free Avast home update.
« Reply #13 on: April 02, 2008, 10:48:08 AM »
If the PC really freezes, I'd suggest to try to generate a memory dump, as described here.
The dump could tell us where the problem might be.

Offline Govadina

  • Newbie
  • *
  • Posts: 8
  • Made that pick myself.
Re: Computer freezes after the latest free Avast home update.
« Reply #14 on: April 03, 2008, 12:11:01 AM »
Hmmm... using 4.7 instead of 4.8 is losing a lot of new features.
It would be better an installation from scratch and try to solve any pending issue with 4.8.

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
4. Boot.
5. Install again the last avast! version.
6. Boot.
7. Check and post the results.

Ones again, I have done this - no difference. I remind that it doesn’t work on my old windows account; it works perfectly if I make a new one and test Avast on it. I need the old account functional with no exceptions.

Quote
If the PC really freezes, I'd suggest to try to generate a memory dump, as described here.
The dump could tell us where the problem might be.
If I return the problem will I be able to let my pc freeze on purpose and leave it for some time, power off the pc, then go into safe mode and generate the memory dump?(it doesn’t bug in safe mode since there are no taskbar icons).
Never trust TV or the Government.