Author Topic: "unable to scan" message on all folders in C drive  (Read 11463 times)

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Offline hughmckenzie

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"unable to scan" message on all folders in C drive
« on: June 11, 2008, 11:56:22 AM »
I'm a new user and not a computer expert and am generally very happy with Avast. However when I did a scan the scan report showed a message saying that it was "unable to scan" EVERYTHING on the C Drive. Is this something I should be really worried about?  The message continued with a "D" but I didn't know to expand the box so I've no idea what it went on to say. D'oh! I selected all hard drives and also selected the C drive from the "select specific files and folders" option when I started the scan. Could this be what's causing it?  Please help.

Offline igor

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Re: "unable to scan" message on all folders in C drive
« Reply #1 on: June 11, 2008, 11:58:54 AM »
Can you post a screenshot of the final window (expanded as much as possible)?

Offline hughmckenzie

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Re: "unable to scan" message on all folders in C drive
« Reply #2 on: June 12, 2008, 10:10:17 AM »
Sorry I didn't manage to do a screenshot. But I can report that the full message reads eg "C:\Documents and Settings  Unable to Scan: The system cannot find the path specified"
Also, I unchecked all specific files and folders and just asked it to scan all drives. Can you offer any advice?

Offline ardvark

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Re: "unable to scan" message on all folders in C drive
« Reply #3 on: June 12, 2008, 10:18:50 AM »
Also, I unchecked all specific files and folders and just asked it to scan all drives. Can you offer any advice?

Hi...

And doing this gave the same message? ???

Out of curiosity, are there any other read/write issues that you are experiencing and is your C Drive, in fact, labeled "C"?

I'm wanting to get the obvious out of the way first... ;)

Best Regards...
« Last Edit: June 12, 2008, 10:20:23 AM by ardvark »

Offline hughmckenzie

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Re: "unable to scan" message on all folders in C drive
« Reply #4 on: June 12, 2008, 10:24:42 AM »
Hi

Yes, it gave the same message.
I've no other read/write issues that I'm aware of. Is there anything I should look for?
Yes, my C Drive is labelled "C".

Thanks for your help.

Offline ardvark

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Re: "unable to scan" message on all folders in C drive
« Reply #5 on: June 12, 2008, 11:40:20 AM »
Hi

Yes, it gave the same message.
I've no other read/write issues that I'm aware of. Is there anything I should look for?
Yes, my C Drive is labelled "C".

Thanks for your help.

Hi again...

Okay. :)

For the next step, please try performing a repair installation of avast. Go to "Add/Remove Programs" and select avast and click on "repair." This may or may not work but I wanted to see.

Please post back with the results.

Best Regards...

Offline hughmckenzie

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Re: "unable to scan" message on all folders in C drive
« Reply #6 on: June 12, 2008, 12:44:11 PM »
Thanks. Will do it this eveing after work. 

Offline Lisandro

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Re: "unable to scan" message on all folders in C drive
« Reply #7 on: June 12, 2008, 09:01:21 PM »
Sorry I didn't manage to do a screenshot.
To post a screenshot (see how: http://forum.avast.com/index.php?topic=8982.0).
You can use Gadwin PrintScreen to get a screenshot (http://www.gadwin.com/printscreen/) or the free version of WinSnap 1.1.10 (http://www.filehippo.com/download_winsnap/?2173).

The system cannot find the path specified
You can go to the program settings and turn on the creation of the report file (with "OK files" to be included as well in the report). You can check the report file created at <avast4>\Data\Report\Simple User Interface.txt
The best things in life are free.

Offline hughmckenzie

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Re: "unable to scan" message on all folders in C drive
« Reply #8 on: June 13, 2008, 09:50:56 AM »
I tried the "Repair" option in "Add/Remove programs" and still got the same message. This time there was a new folder at the top of the list - C:\Applications\DEM\DVD.iso\WIMFILES\VISTA.WIM Any further advice?

Offline Lisandro

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Re: "unable to scan" message on all folders in C drive
« Reply #9 on: June 13, 2008, 04:41:11 PM »
Please, post the report contents here (splitting into different posts if necessary).
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Offline hughmckenzie

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Re: "unable to scan" message on all folders in C drive
« Reply #10 on: June 16, 2008, 02:00:59 AM »
Thanks again for your patience on this one. Apologies for the delay in attaching a screengrab. I hope you can see the message that appears on my computer. Am I missing the point here, or shouldn't the software scan all these folders? Cheers.

Offline igor

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Re: "unable to scan" message on all folders in C drive
« Reply #11 on: June 16, 2008, 11:06:13 AM »
What is the exact build of avast! you are using? (the latest one is 4.8.1201)

Offline ardvark

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Re: "unable to scan" message on all folders in C drive
« Reply #12 on: June 16, 2008, 11:46:52 AM »
Hi...

In line with Igor's question, try downloading a new copy of avast and uninstalling and reinstalling from scratch. I've seen this help in other threads, it might with this problem.

Is any of your other security programs having this issue in any way?

Also, we can look at the problem from a possible infection angle. Using Internet Explorer, go here...

http://www.ewido.net/en/onlinescan/

You may need to accept an ActiveX control for it to work. Please delete anything it finds, particularly anything marked with a red circle left of the entry. Please post back here with the results and a log, if any entries besides cookies are found. :)

Best Regards...

Offline hughmckenzie

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Re: "unable to scan" message on all folders in C drive
« Reply #13 on: June 16, 2008, 10:07:55 PM »
Hi. Yes I am using the latest version of Avast - v4.8.1201

I scanned using Ewido and all it found was 11 cookies which I have deleted.

Finally I uninstalled and then reinstalled from scratch but when I do a scan it shows exactly the same report as the screengrab previously sent.

Any other ideas?

I really appreciate your help with this.




Offline igor

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Re: "unable to scan" message on all folders in C drive
« Reply #14 on: June 18, 2008, 12:07:18 AM »
Strange... are you logged on as an Administrator, or as a restricted user?