VPS Update does not work

[kerobe]

I cannot install vpsupd.exe and the following error codes were shown :

Ver 4.8.1169
SI : 0x00000005
ST: 0x00000000
LE: 0x00000000

Please help. thanks

[Lisandro]

Error 5 is access denied... are you logged as an administrator or a common user?
Which is your operational system?
Did you have any other antivirus in this computer?

[kerobe]

log on as common user
the operational system is win xp professional
avast is the only antivirus program in my PC

[DavidR]

You shouldn't need to download the full VPS update file, unless your system is off-line and you are downloading using another computer to get it and transfer to off-line computer ?

You should be able to get auto updates or do a manual update, right click the avast 'a' icon, select Updating, iAVS Update. These only download the updates you missed since the last update. So are you experiencing problems/errors with these as well ?

As a common user I don't know if you can update in this way, try running it as the administrator, right click on the file, select Run As, from the pop-up window select the Administrator account, enter the password and that should get round any permissions. See example image.

[kerobe]

No response when right click the avast updating -> iAVS update
i cannot run the file in administator mode, no "run as" in the pull down menu after right click the file

[DavidR]

Check the avast log viewer (C:\Program Files\Alwil Software\Avast4\ashLogV.exe), Error or Warning sections relating to the Updates ?

Try logging on to an account with Administrator privileges (if you have access to one) and run the file from that account.

Though not getting a response when right click the avast updating -> iAVS update would indicate there is something else wrong with your installation as you should at the very least get pop-up starting the update check, see image, or get an error if say a firewall blocked it etc.

So whilst logged on to an account with administrator privileges try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

[thommy18]

Try to update your version of avast to the newest.

[kerobe]

pls see the error log as attached

cannot add/remove avase..

[DavidR]

Well there is nothing recent in those entries and none of the top three relate to problems updating, but general scanning errors.

Anything in the Warning log ?

Have you tried as suggested logging on as a user with administrator privileges for the update ?

[Maxx_original]

since there's a OnLineGames hit, i guess it could be related to this http://forum.avast.com/index.php?topic=39831.msg333870#msg333870

[samilce]

hi, I dont want to make a new topic about my VPS error.

Ver:4.8.1229
SI:0x00000002
ST:0xFFFFFFFF
LE:0x00000000

Thanks