Unregistered Library

[cadremis]

I have Avast 5.0.418 in my computer, and it's updating and working fine, the problem is that today I wanted to check some settings in Avast and when I clicked statistics Avast does not show any graphics and gives me a msge saying Unregistered Library.

I went to control Panel/add and remove programs in order to fix it but still the same msge is shown.

Please see attached jpg.

[cadremis]

I just realized that after the msge saying Unregistered library comes, I can't move Anything on Avast interface, it does not let me go to scan or do anything. rm

[DavidR]

It came straight up for me, see image.

I assume that you do have flash installed ?

Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

[cadremis]

As I Said repairing Avast does not work .....I have done it twice, no success..... rm

[cadremis]

Guys,
I hate to say that I just can´t find a solution to my problem, after the Unregistered Library msge pop ups, there´s nothing I can do, I can't move inside Avast 5 interface, I uninstalled Avast 5.0.418 propperly and used CCleaner to erase the register, and I installed Avast 5.0.418 again, same problem, pop up msge unregistered library pops up, my computer is up to day, flash player, java and everything since I have the filehippo.exe that tells me when I need a new update, nothing missing so far.

I discovered this problem today when I wanted to full scan my computer and I just realized something else, in statistics (see I installed English language, so more people can help me) I have:
Script shield
Antispam
Firewall
I have another computer with XP Sp3 and these modules are not there, these belong to Avast 5 Pro and I downloaded Avast 5 Free Antivirus, besides now that I re-installed Avast 5 Free, I can´t even configure it because when I open Avast and I receive the Unregistered Library Pop Up I am no able to work with Avast 5 Interface.

Can any one Help me?

[DavidR]

As I Said repairing Avast does not work .....I have done it twice, no success..... rm

The problem is that the message isn't very helpful as it doesn't say what library is unregistered, then it would be possible to try and start it.

Those shields in your image aren't in the Pro version (well script shield is) either, to be there I think at some time the AIS must have been installed on your system (I don't have these, see image) ?
It may be that one of the AIS libraries it is referring to.

Run the avast5 uninstall tool (see below) again from safe mode, it has a drop down list of other avast applications and select the one for Avast Internet Security, once complete, I would suggest also running it again for avast 5.0 free, then reboot and install avast free if that is the one you want.

Download the avast! Uninstall Utility, find it here ensure you get the version5 one, aswClear5.exe and save it to your HDD.

[cadremis]

I did exactly what you told me, no succes, uninstalled Avast5free/pro/ais in safe mode, came back installed same pop up msge Avast Ui Unregistered library, I can do anything in the avast interface, I went to repair no success, tried to mofied Avast 5 no succes, I can´t even configure Avast.

Is there anything more I can provide so you can help me out of this trouble, I remember last week I saw statistics in Avast 5 Free very well..

Still seeing I have Firewall, Antispam and Scrip shield and I downloaded Avast 5 free, I have never installed Avast Pro or Suite in this computer...

Heeeeeeeeeeeeellllllllllp!

[DavidR]

I really don't know what else to suggest.

You didn't say if you had at some time installed AIS, as that really can be the only reason why those Firewall and Antispam entries are there (and I would say they are possibly settings in the registry), the script shield could be there is you had the pro version at any point, but would also be there if you had AIS.

You said you uninstalled, Avast5free/pro/ais in safe mode, presumably with the aswclear5.exe, Now I don't know if you did them in that order, but I suggested AIS, pro, etc. as I don't know if because there are remnants of AIS it is important to run that first. I simply don't have the inside knowledge of the new products as I'm just an avast user like yourself.

You could try running a registry cleaner, but you would have to do that without what avast version you have uninstalled otherwise the self-defence module would protect its entries. The need for the uninstall comes from if you can't get into the UI, Settings, Troubleshooting and disable the self-defence module; if you can disable it them you should be able to run a registry cleaner and see if it finds any redundant avast AIS entries.

[Zyndstoff (aka Steven Gail)]

Uninstall.
Reboot to safe mode.
Run aswclear5.
Run CCleaner.
Delete all Alwil folders (C:\Programs and C:\Program Data) if still present.
Reboot normally.
Run setup file (right click: run as administrator) for avast free.
Reboot.

[cadremis]

DavidR
I have never installed Avast Por or the Complete Suite in my computer before, I have been always home and free Avast user.

Let me correct the registry and see if it finds something like that unchecking the self defense module in Avast 5.

I really continue to ask myself why modules in Pro or the Complete Suite are in my computer, and the problem gets worse because after that Avast Ui Unregistered Library I can´t move anything in Avast 5 interface.

Zyndstoff,
I have done that twice so far and I'm the administrator in this Xp computer.

Hope some from Alwil Team reds this and try to help me since I can´t find a solution and I do not find anyone having my same problem.

[Zyndstoff (aka Steven Gail)]

You used aswclear5 already? Hmmm...
Did you download the setup file anew before the new installation?
Have you registered the free version yet?
If the Gui blocks: try the back/forward arrows up left... that worked for me in one of the early betas, when the GUI was stucked.

[cadremis]

1.-You used aswclear5 already?  YES
2.-Did you download the setup file anew before the new installation? YES
3.-Have you registered the free version yet?  NO THE PROBLEM STARTED IN A REGISTERED VERSION OF AVAST 5.0.418
4.-If the Gui blocks: try the back/forward arrows up left... that worked for me in one of the early betas, when the GUI was stucked. IT DOESN´T WORK FOR ME

[cadremis]

I have corrected the registry unchecking the auto defence of Avast 5, I have registered the Antivirus Again...the problem still there.

Igor/Vlk
Cna you help?

[DavidR]

Hopefully one of the developers can give us some help, I have tried to highlight the problem.

[Zyndstoff (aka Steven Gail)]

Yes, it's a weird problem. I ran out of ideas... definetly need an dev here.