Hi olddog,Are you a dingo? Just keeping you posted,i've had a reply from awil asking for more indepth specs of my pc and a hijack logfile which i have sent them.So i'm waiting for another reply.This is the email they sent me.
Posted On: 02.03.2010 07:43
--------------------------------------------------------------------------------
Hello Neil!
Thank you for contacting ALWIL Software company with your concerns.
My name is Michal and I am happy to assist you today.
Unfortunately, you doesn't provide us with enough information to investigate described issue. When sending an inquiry to our Support Team, please check whether you provide us with the following:
What operating system are you using? (e.g. Windows 2000 Server...)
What version of avast! are you using? (e.g. 4.0.160 - you can find this information in the "About avast!..." dialog)
What version of VPS file are you using? (e.g. 0303-10, 04/15/2003 - you can find this information in "About avast!..." dialog)
What is your basic hardware configuration? (e.g. Intel Pentium III 800 MHz, 128 MB RAM)
How do you connect to Internet? (e.g. dial-up, using a proxy server, using a firewall...)
What is your e-mail client? (e.g. Outlook, Outlook Express, IncrediMail...)
Do you use other security software? Which one? (e.g. Norton Antivirus...)
What are the steps to reproduce the bug again? (such as what was the system doing at the time of the problem...)
Are there any error messages appear? If yes, what exactly do they say?
HijackThis log file created by following these simple instructions:
1. Download HijackThis utility from
www.hijackthis.de, save it onto your desktop.
2. Run HijackThis and select "Do a system scan" and save log file (it should be as text file on your desktop with the name "hijackthis.log")text document).
3. Send us the created log file via e-mail as an attachment (not in message body!)
With these informations and with the file hijackthis.log we'll be able to help (hopefully).
__
Best regards
Michal Zrubecky
ALWIL Software a.s.