I guess have to break this down simply for you.
November 16 2009- Bought 10 1 year licences.
December 3 2009- This Avast cockup totally screwed one of my PC's:
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=377March 3th 2010- -Finally had time to re-install OS (Win 7 64bit) and re-install Avast.
-Download new version of avast and install.
-Go to insert my licence and it fails saying it's not valid
-Go to element 5 site to log in to get another licence. Log in blocked for some odd reason.
-Click to have password re-sent to my e-mail... Nothing
-Go to Avast Support and submit a Emergency Ticket for assistance. ( To this date i still have not
received a reply from offical support.
March 6th 2010 -After days for waiting on official support and getting nothing i open my post here.
- VLK posts that i need to have my existing licence converted to a version 5 and to use the link he
provided.
- Tried to use the provided link, submitted my information and got "here's new licence" e-mail but
no attachment.
- There is nothing wrong with the e-mail account.
March 6-10 2010 -Multiple attempts to get replies from Offical Support, request new password for log in to order info,
using resend licence page.. All failing.
-i've posted my order & licence info on this thread several times so if actual Avast employees were
here they could speak up on the issue. nothing
March 10th 2010 -Posted text copy of my licence showing additional proof but was pulled immediately.
Is that simply put for you ?
So, can you answer my question?