Mail Scan running but no emails scanned

[steveG]

One last hopeful bump?

Have logged the same thing on Avast's main site but no reply yet

[Eddy]

Hmmmm, strange problem. Especially since you see the shield starting.
In the avast settings > real time shields > mail shield > behavior > expert settings
What is marked in the outlook only section?

[steveG]

Hi Eddy,

Thanks for getting back to me

I don't see any mention of Outlook in the Expert settings. I have entered one of my mail account settings in the the ssl section, setting it to none in the encrypted dropdown. Makes no difference.

I have followed a few suggestions fro the support staff on the main site with no luck and I think they have given up as I have had no response from them in a couple of days.

Should I see Outlook listed somewhere in the expert settings? The splash screen appears when Outlook starts, it is enabled in the add-ins and mail shieldis running and creating a (empty) report. I have tried stopping mail sheild, rebooting and re-enabling it. I have deleted extend.dat, repairing Avast installation  and rebooted.

Nothing helps so far.

All other shields work well. In fact it is very good at spotting hacked websites.

I do find it odd that it has checked a small number of emails - although none for a few days. Mind you, the last one it said it scanned I couldn't actually find a match for in my inbox.

I like Avast but I really would be happier if I could gt this working. Does the Avast add-in conflict witth any other add-in in outlook? I seem to have the google desktop search add-in installed.

Hope you can think of a remedy.

[Eddy]

In the avast settings > real time shields > mail shield > expert settings > behavior
I mixed the last two :-)

And for the people aat Alwill, have a little patience. They will not forget you. They are just very busy after the release of version 5.

[steveG]

Hi Eddy,

Sorry - I found it - had seen this before 'cos at first when I selected "scan archived when opening" and tried to open an email Outlook crashed and closed.

It is now as I found it on install, both "scan attatchments when attaching" and show splash screen are selected. The remaining two regarding archived scanning are unselected.

[Eddy]

In the general section everything is checked, right?

[steveG]

If you mean Main Settings - yes . Scan in, out and news all selected

[Eddy]

No, I mean in the behavior section. Insert note etc. 4 options there, just above the outlook section

[steveG]

Top two weren't selected as default - bottom two are.

I did try select the top two and sent a clean message to myself but it didn't seem to work. I have now selected all 4 again. Sent myself an email but can see no difference no mention of avast in the headers either

[Eddy]

Strange, let's try something different. start > control panel > software > avast > choose change/remove.
In the screen you will get, scroll down a bit and you will see repair. Choose that.
If it doesn't ask you when it is finished, reboot.
Than send yourself a email again.
Let's see if that changes anything.

[steveG]

Very strange.

Did as suggested, the staff suggested this as well.  It never asks for reoot but did ayway. Still no emails showing scanned.

But, something I probably never noticed the first time I selected the insert note options - doing that wipes out the text of the message. I mostly just put a subject in with no message on test emails but received  emails with no text including this forums' notification so ran a test.

With insert note selected Avast deletes the text of the email leaving an empty email, deselcting those options means I get the message.

Avast still reports no emails scanned - even though it does something to them.
Perhaps I shoukd use a different email client?

[Asyn]

Perhaps I shoukd use a different email client?

didn't want 2 advice it in the first post, since people tend 2 stick to their sw, but if u couldn't get things fixed, maybe yes. think u could like thunderbird...
asyn

[steveG]

If I installed a new email client, would I need to reinstall Avast?

[Eddy]

No need to reinstall avast. It should be picked up automaticly.

It seems that there is a problem with the email provider within avast.
I've seen more people having problems after going to version 5.
At this time, I would say wait for the people from Alwill to look at it.

[Asyn]

If I installed a new email client, would I need to reinstall Avast?

no! and furthermore u get more flexibility & securitiy. i never ever would use outlook (even deinstalled it), since it's integrated in ur os and is always the first target to any malware of any kind...
asyn