Author Topic: Unable to update avast! Free Antivirus  (Read 14798 times)

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ravi16aug

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Unable to update avast! Free Antivirus
« on: April 10, 2010, 10:43:08 AM »
Hi

After having a super great experience with avast! 5, I am moving most of my friends and relatives over to this excellent software. I have never had any issues with avast! update functionality before. On 30th March 2010 I installed avast! Free Antivirus (build 5.0.462) on a brand new Dell Vostro 1520, Windows 7 Home Basic 32-bit. This machine did not come with any sort of trial or licensed antimalware/firewall solution. I disabled Windows Defender and proceeded with installation of avast!. The installation went smooth. I did a custom install and installed only File System, Web and Network shields. A few minutes after the install, avast! gave its 'green' update successful notification. For the following few days this machine was not connected to the internet. This machine was put online again on 7th April 2010, IN A DIFFERENT TIMEZONE. Its still in the same timezone and will remain so for a full year. Since then avast! has been unable to update. Here's what I have done so far -
1. Triggered a manual update - nothing happens, i.e. no error messages, it just doesn't update.
2. Downloaded the offline update file and launched it - got an error message with an error code (will report that if required).
3. Booted in safe-mode, ran the avast! uninstall utility, rebooted, installed avast!, rebooted, waited for an hour for the update, triggered a manual update - no update received.

I am at a loss now. I repeat that this machine never had any sort of antimalware or firewall utility. Any ideas?

Offline Asyn

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Re: Unable to update avast! Free Antivirus
« Reply #1 on: April 10, 2010, 04:41:08 PM »
You can try to:
-run the uninstall utility in safe mode again.
-install the latest build from scratch. http://files.avast.com/files/beta/5.0.499/setup_av_free.exe
asyn
« Last Edit: April 10, 2010, 04:43:36 PM by Asyn »
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

ravi16aug

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Re: Unable to update avast! Free Antivirus
« Reply #2 on: April 10, 2010, 05:35:48 PM »
You can try to:
-run the uninstall utility in safe mode again.
-install the latest build from scratch. http://files.avast.com/files/beta/5.0.499/setup_av_free.exe
asyn


I don't feel comfortable with BETA builds, especially on systems that I don't personally own :). Any servers I can ping and check?

Offline Asyn

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Re: Unable to update avast! Free Antivirus
« Reply #3 on: April 10, 2010, 05:47:20 PM »
I don't feel comfortable with BETA builds, especially on systems that I don't personally own :). Any servers I can ping and check?

If you don't feel comfortable with the pre-release, just don't install it - you can wait some time, as the stable version will be out soon. :)
why and what do you want to ping and check ???
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

ravi16aug

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Re: Unable to update avast! Free Antivirus
« Reply #4 on: April 12, 2010, 11:58:34 AM »
why and what do you want to ping and check ???

I wanted to ping the avast! update servers from the machine in question to check connectivity issues. I remember the update server IPs being displayed in some thread, just not able to find that thread anymore.

Offline Asyn

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Re: Unable to update avast! Free Antivirus
« Reply #5 on: April 12, 2010, 12:08:22 PM »
All servers for updates can be found in the servers.def file.
But there are many of them, don't know if you want to ping them all... ;)
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

ravi16aug

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Re: Unable to update avast! Free Antivirus
« Reply #6 on: April 12, 2010, 05:34:16 PM »
All servers for updates can be found in the servers.def file.

Thanks for the info. Will try to ping at-least a bunch of them.

n2addict

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Re: Unable to update avast! Free Antivirus
« Reply #7 on: April 12, 2010, 10:47:13 PM »
Hi

After having a super great experience with avast! 5, I am moving most of my friends and relatives over to this excellent software. I have never had any issues with avast! update functionality before. On 30th March 2010 I installed avast! Free Antivirus (build 5.0.462) on a brand new Dell Vostro 1520, Windows 7 Home Basic 32-bit. This machine did not come with any sort of trial or licensed antimalware/firewall solution. I disabled Windows Defender and proceeded with installation of avast!. The installation went smooth. I did a custom install and installed only File System, Web and Network shields. A few minutes after the install, avast! gave its 'green' update successful notification. For the following few days this machine was not connected to the internet. This machine was put online again on 7th April 2010, IN A DIFFERENT TIMEZONE. Its still in the same timezone and will remain so for a full year. Since then avast! has been unable to update. Here's what I have done so far -
1. Triggered a manual update - nothing happens, i.e. no error messages, it just doesn't update.
2. Downloaded the offline update file and launched it - got an error message with an error code (will report that if required).
3. Booted in safe-mode, ran the avast! uninstall utility, rebooted, installed avast!, rebooted, waited for an hour for the update, triggered a manual update - no update received.

I am at a loss now. I repeat that this machine never had any sort of antimalware or firewall utility. Any ideas?

Hi,

same problem; stuck on virus definition 1000401-0 since installation of AVAST 5.0.462 on April, 11.
First, I made an install over AVAST 4 and windows screamed that the antivirus was obsolete. Thus I tried to update manually but AVAST states that it is the last up-to-date virus definition.
I made a complete uninstall and re-install but no way.
I am Vista Biz 64bits. Seems like I am the third person to report this problem on the forum; the other one having posted in French yesterday or the day before.
Thanks to help

N2

Offline Asyn

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Re: Unable to update avast! Free Antivirus
« Reply #8 on: April 13, 2010, 03:45:29 PM »
Thanks for the info. Will try to ping at-least a bunch of them.

You're welcome..! And happy pinging... ;)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asyn

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Re: Unable to update avast! Free Antivirus
« Reply #9 on: April 13, 2010, 03:49:46 PM »
same problem; stuck on virus definition 1000401-0 since installation of AVAST 5.0.462 on April, 11.
First, I made an install over AVAST 4 and windows screamed that the antivirus was obsolete. Thus I tried to update manually but AVAST states that it is the last up-to-date virus definition.
I made a complete uninstall and re-install but no way.
I am Vista Biz 64bits. Seems like I am the third person to report this problem on the forum; the other one having posted in French yesterday or the day before.
Thanks to help
N2

Please use this first: http://www.avast.com/uninstall-utility
Then download the latest build here: http://forum.avast.com/index.php?topic=58183.0
Install & enjoy... :)
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

n2addict

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Re: Unable to update avast! Free Antivirus
« Reply #10 on: April 13, 2010, 10:08:24 PM »
sorry no change. I tried also with beta (5.0.499).
by the way, I got the following error message when trying to update the virus definition database from the manual donwload (vpsupd.exe):

-------START QUOTE-------------

Can't install VPS update. Please, report following errorcodes:
ver: 5.0.462
SI: 0x00000002
ST: 0xFFFFFFFE
LE: 0x00000000

-------END QUOTE------

When trying to update from the uninstall panel, I got the following traces:

-------START QUOTE-------------
13.04.2010 09:59:38 general: Started: 13.04.2010, 09:59:38
13.04.2010 09:59:38 general: Running setup_ais-1f3 (499)
13.04.2010 09:59:38 system: Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2] x64
13.04.2010 09:59:38 system: Memory: 69% load. Phys:1259344/4188112K free, Page:4194303/4194303K free, Virt:2026072/2097024K free
13.04.2010 09:59:38 system: Computer WinName: YYYYYY
13.04.2010 09:59:38 system: Windows Net User: ZZZZZZZZZZZZZZZ
13.04.2010 09:59:38 general: Cmdline: /uninstwiz 
13.04.2010 09:59:38 general: Old version: 1f3 (499)
13.04.2010 09:59:38 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
13.04.2010 09:59:38 system: Using temp: C:\Users\XXXXXXX\AppData\Local\Temp\_asw_aisI.tm~a06204 (53966M free)
13.04.2010 09:59:38 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
13.04.2010 09:59:38 general: DldSrc set to inet
13.04.2010 09:59:38 internet: SYNCER: Agent=Syncer/5.00 (ais-499;p)
13.04.2010 09:59:38 system: Computer DnsName: ZZZZZZZZZZZZ
13.04.2010 09:59:38 system: Computer Ip Addr: RRRRRRRRRRRRRRRRRR
13.04.2010 09:59:38 system: Installed in: C:\Program Files\Alwil Software\Avast5 (53966M free)
13.04.2010 09:59:38 internet: SYNCER: Type: no proxy
13.04.2010 09:59:38 internet: SYNCER: Auth: no authentication
13.04.2010 09:59:38 package: Part prg_ais-1f3 is installed
13.04.2010 09:59:38 package: Part vps_win32-10040901 is installed
13.04.2010 09:59:38 package: Part setup_ais-1f3 is installed
13.04.2010 09:59:38 package: Part jrog-91 is installed
13.04.2010 09:59:38 general: LoadState: Edition=1
13.04.2010 09:59:38 general: Old version: 1f3 (499)
13.04.2010 09:59:38 file: SetExistingFilesBitmap: 360->98->98
13.04.2010 09:59:38 general: GUID: e2217336-b31d-43fb-a8d1-36cced09d56a
13.04.2010 09:59:39 general: Server definition(s) loaded for 'main': 284 (maintenance:0)
13.04.2010 09:59:39 general: SelectCurrent: selected server 'Download751 AVAST5 BETA Server' from 'main'
13.04.2010 09:59:39 internet: SYNCER: Type: no proxy
13.04.2010 09:59:39 internet: SYNCER: Auth: no authentication
13.04.2010 09:59:52 internet: SYNCER: Type: use IE settings
13.04.2010 09:59:52 internet: SYNCER: Auth: another authentication, use WinInet
13.04.2010 09:59:54 general: progress thread start
13.04.2010 09:59:56 internet: Used server: http://download751.avast.com/test5beta
13.04.2010 09:59:56 file: GetFileWithRetry: servers.def.vpx downloaded .
13.04.2010 09:59:57 general: Server definition(s) loaded for 'main': 284 (maintenance:0)
13.04.2010 09:59:57 general: SelectCurrent: selected server 'Download690 AVAST5 BETA Server' from 'main'
13.04.2010 09:59:57 internet: SYNCER: Type: use IE settings
13.04.2010 09:59:57 internet: SYNCER: Auth: another authentication, use WinInet
13.04.2010 09:59:58 internet: Used server: http://download690.avast.com/test5beta
13.04.2010 09:59:58 file: GetFileWithRetry: prod-ais.vpx downloaded .
13.04.2010 09:59:58 file: prod-ais.vpx not changed, 1270839445/0
13.04.2010 09:59:58 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
13.04.2010 09:59:58 package: LoadPartInfo: jrog = jrog-91 returned 00000000
13.04.2010 09:59:58 package: LoadPartInfo: program = prg_ais-1f3 returned 00000000
13.04.2010 09:59:58 package: LoadPartInfo: setup = setup_ais-1f3 returned 00000000
13.04.2010 09:59:58 package: LoadPartInfo: vps = vps_win32-10040901 returned 00000000
13.04.2010 09:59:58 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
13.04.2010 10:00:09 internet: SYNCER: Type: no proxy
13.04.2010 10:00:09 internet: SYNCER: Auth: no authentication
13.04.2010 10:00:15 general: progress thread start
13.04.2010 10:00:15 internet: HttpGetWinsock(http://download690.avast.com/test5beta/servers.def.vpx)
13.04.2010 10:00:17 internet: Used server: http://download690.avast.com/test5beta
13.04.2010 10:00:17 file: GetFileWithRetry: servers.def.vpx downloaded .
13.04.2010 10:00:18 general: Server definition(s) loaded for 'main': 284 (maintenance:0)
13.04.2010 10:00:18 general: SelectCurrent: selected server 'Download658 AVAST5 BETA Server' from 'main'
13.04.2010 10:00:18 internet: SYNCER: Type: no proxy
13.04.2010 10:00:18 internet: SYNCER: Auth: no authentication
13.04.2010 10:00:18 internet: HttpGetWinsock(http://download658.avast.com/test5beta/prod-ais.vpx)
13.04.2010 10:00:19 internet: Used server: http://download658.avast.com/test5beta
13.04.2010 10:00:19 file: GetFileWithRetry: prod-ais.vpx downloaded .
13.04.2010 10:00:19 file: GetNewerStampedFile:buf.st_size == 0 on C:\Users\XXXXXXXXXXXXXX\AppData\Local\Temp\_asw_aisI.tm~a06204\onefile
13.04.2010 10:00:19 package: Tried to download prod-ais.vpx but failed with error 0x00000002
13.04.2010 10:00:19 general: Err:Le fichier spécifié est introuvable.

-------END QUOTE------

I made a try with "direct connection (no proxy)" and with "automatic detection (IE settings)".

Thx to help
N2

balane78

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Re: Unable to update avast! Free Antivirus
« Reply #11 on: April 13, 2010, 11:03:57 PM »
It is a known and un-addressed issue that ANY change in computer time for ANY reason results in definitive impossibility to update version 5 properly.
I have tried any possible method (even cleaning manually every registry key I can identify) but I finally gave up and re-install 4.8.
Maybe one day somebody in Avast team will solve that. Maybe.

Offline Snagglegrain

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Re: Unable to update avast! Free Antivirus
« Reply #12 on: April 14, 2010, 08:58:52 AM »
It is a known and un-addressed issue that ANY change in computer time for ANY reason results in definitive impossibility to update version 5 properly.
I have tried any possible method (even cleaning manually every registry key I can identify) but I finally gave up and re-install 4.8.
Maybe one day somebody in Avast team will solve that. Maybe.
I agree, it is an issue that doesn't go away, as I reported in this thread.
@asyn
Humbly request that you stop telling people with this updating issue to run the beta, "and then we'll talk".
Some of us aren't interested in betas, the changelog didn't say anything about addressing this issue, and who has installed and ran the beta and it fixed their updating problem?
I don't feel as though you are passing along valid advice, and I'd like to see someone respond besides you telling us to install the beta.

Offline Zyndstoff (aka Steven Gail)

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Re: Unable to update avast! Free Antivirus
« Reply #13 on: April 14, 2010, 09:19:26 AM »
Well, I would advise the beta as well.

As a matter of fact, it is not a beta in the truest sense of the meaning. It is a pre-release of the next update version which includes bugfixes. And the curren 5.0.504 also adresses update problems: http://forum.avast.com/index.php?topic=58183.msg490305#msg490305

So, yes, I would recommend the beta as it is more an update than a beta.
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Offline Snagglegrain

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Re: Unable to update avast! Free Antivirus
« Reply #14 on: April 14, 2010, 10:36:43 AM »
Well, I would advise the beta as well.

As a matter of fact, it is not a beta in the truest sense of the meaning. It is a pre-release of the next update version which includes bugfixes. And the curren 5.0.504 also adresses update problems: http://forum.avast.com/index.php?topic=58183.msg490305#msg490305

So, yes, I would recommend the beta as it is more an update than a beta.
Well, all semantics and "truest sense of the meaning" explanations aside, if the build is being made available for public testing, and the filename has the word "beta" in it, then that's how I look upon it.

Thanks for your input, however.  :)