Unable to Update to Latest Version

[martnic]

Searched for an answer to this but could'nt find anything.

I recieved the pop-up to update to the latest Avast program and find that I can't.

When ever I try I get "the system cannot open the device or file specified" splash screen from Avast.

I'm running Windows 7 32bit.

Any advice?

[Lisandro]

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).

If it fails, I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.

[Asyn]

Searched for an answer to this but could'nt find anything.

I recieved the pop-up to update to the latest Avast program and find that I can't.

When ever I try I get "the system cannot open the device or file specified" splash screen from Avast.

I'm running Windows 7 32bit.

Any advice?

Which version are you on..??
asyn

[martnic]

Thanks for the reply's.

To answer Asyn first, I using Ultimate.

Now back to Tech's reply.

I tried CP/Add/Remove/Repair but that did'nt work but I noticed I had the option to upgrade that did install Avast, it then asked for a restart which I confirmed.

PC then booted to POST screen, then started to load Windows 7.
Here comes the kicker.

It Black screened on me.
After a few re-boots PC loads Windows 7 (can here start sound) but I have no video through either my PCI/embedded cards ??!!??!!

Managed get video in Safe Mode with networking so will try complete uninstall/re-install.

[Asyn]

1. Thanks for the reply's.
2. To answer Asyn first, I using Ultimate.

1. You're welcome..!
2. No, I meant which avast version..?
asyn

[Lisandro]

martnic, any other previous antivirus in this machine? Any other security program that could interfere?

[martnic]

Avast 5 free version (realised after posted) and no other AV/Anti-malware apart from Windows Firewall.

[Asyn]

Avast 5 free version (realised after posted) and no other AV/Anti-malware apart from Windows Firewall.

Ok, and which build..??
The latest is 5.0.594...!
asyn

[martnic]

It was Build 5.0.545.

Need any further info before re-install?

[Lisandro]

Download the latest 5.0.590.

[Asyn]

Download the latest 5.0.590.

No, Tech, latest is 5.0.594..!!
asyn

[Lisandro]

Sorry.

[martnic]

Sorry.

LOL

Trying to upgrade is what got me here!!!!

I have upgraded to 5.0.594 which gave me no video (above post).

I've found the old log files if there need, if not I'll just re-install.

[Asyn]

LOL
Trying to upgrade is what got me here!!!!
I have upgraded to 5.0.594 which gave me no video (above post).
I've found the old log files if there need, if not I'll just re-install.

Well, if you had told us, we could have saved some time for all of us..
Which other security related software is installed on your system..??
asyn

[martnic]

Avast 5 free version (realised after posted) and no other AV/Anti-malware apart from Windows Firewall.

I love quoting myself.