Author Topic: Internet connection impossible with Avast 5  (Read 10805 times)

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chrimael

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Internet connection impossible with Avast 5
« on: July 02, 2010, 09:55:33 AM »
 Hello,
used Avast 4 until the discovery of Avast 5 that I have downloaded, until this moment I 've never had any problems with this software but now lorsqu'Avast 5 is in service I can not connect Internet (to do this I need to disable all agents) .... from where my question: why?
-I connect via Firefox Is this the worries
-I have removed the other antivirus
-I have disconnected my firewall (the Windows)
-I have loaded the latest version of Avast 5
-I' m on XP SP3
in advance thank you for your answers and your help.
-

Offline Asyn

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Re: Internet connection impossible with Avast 5
« Reply #1 on: July 02, 2010, 12:34:58 PM »
Choose direct connection (no proxy) in: Settings - Updates
asyn
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

schaff

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Re: Internet connection impossible with Avast 5
« Reply #2 on: July 02, 2010, 01:05:48 PM »
I have exactly the same issue with firefox and XP, impossible to connect to internet, without disabling the web protection. Everything was ok with avast 4.

Help please  :) :) :)

Offline Asyn

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Re: Internet connection impossible with Avast 5
« Reply #3 on: July 02, 2010, 01:13:03 PM »
I have exactly the same issue with firefox and XP, impossible to connect to internet, without disabling the web protection. Everything was ok with avast 4.

Help please  :) :) :)

Please try, what I've posted above...
asyn
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

chrimael

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Re: Internet connection impossible with Avast 5
« Reply #4 on: July 03, 2010, 10:56:12 AM »
Helle,
Choose direct connection (no proxy) in: Settings - Updates
asyn
ok thank you,
quick supplementary question, the manipulation that I have to do that is in the setup menu of Avast?

Offline Asyn

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Re: Internet connection impossible with Avast 5
« Reply #5 on: July 03, 2010, 11:02:46 AM »
Click Settings - Updates
You'll find the Proxysettings there.
asyn
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

chrimael

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Re: Internet connection impossible with Avast 5
« Reply #6 on: July 03, 2010, 03:41:36 PM »
Hello,
I just made this adjustment and no internet connection is not always possible if Avast 5 is activated

Offline Lisandro

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Re: Internet connection impossible with Avast 5
« Reply #7 on: July 03, 2010, 03:50:44 PM »
Seems:
1. A firewall issue.
2. Another software conflict (installed now or bad uninstalled).
3. Infection.
The best things in life are free.

chrimael

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Re: Internet connection impossible with Avast 5
« Reply #8 on: July 03, 2010, 04:12:49 PM »
Hello,
the firewall is disabled and this problem occurred during the migration of Avast Avast 4 to 5
I had no problem with Avast 4

Offline Asyn

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Re: Internet connection impossible with Avast 5
« Reply #9 on: July 03, 2010, 04:19:23 PM »
Hello,
the firewall is disabled and this problem occurred during the migration of Avast Avast 4 to 5
I had no problem with Avast 4

Can you post a screenshot of: Settings - Updates
Or tell us your settings there, if no SS possible...
Also tell us about other security related software on your machine...!
asyn
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

chrimael

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Re: Internet connection impossible with Avast 5
« Reply #10 on: July 03, 2010, 04:50:06 PM »



the firewall is disabled and currently used in the windows
when the agent is disabled web but the other six are active, I can connect to the Internet
« Last Edit: July 03, 2010, 04:52:52 PM by chrimael »

Mr.Agent

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Re: Internet connection impossible with Avast 5
« Reply #11 on: July 03, 2010, 04:53:07 PM »
Disable is not enought.

What is your firewall that you did disable ?

Maybe try "Detection automatique"

Now go in internet and if your firewall ask for permission then allow and tell me back if its did resolve.

Offline Asyn

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Re: Internet connection impossible with Avast 5
« Reply #12 on: July 03, 2010, 04:58:14 PM »
Uncheck this...! (see attachment..!)
Restart.
Try again.
asyn

W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Mr.Agent

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Re: Internet connection impossible with Avast 5
« Reply #13 on: July 03, 2010, 04:59:35 PM »
Asyn i did check it and i did do direct automatic and its work for me with 240 mins intervals of the update. ;)

But maybe he can try your thing.

Offline Asyn

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Re: Internet connection impossible with Avast 5
« Reply #14 on: July 03, 2010, 05:03:23 PM »
But maybe he can try your thing.

Yes, he should first try this...
Still I'm waiting for a reply of my question in line 3 of reply #9...!
asyn
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0