Sorry; I misunderstood and thought that verizon.net was an encrypted account like the others. It should work without any entry in the SSL table if that is the case, so don't see offhand what the problem is. One other thing to try though: Put an entry in the ssl table that says verizon.net 110 pop3 none, essentially redirecting to the same settings you have in TB. For mail filtering, you have both "scan inbound messages" on the main mail shield tab and "scan inbound mail" on the expert settings/main settings checked?