Author Topic: (RESOLVED) Cannot connect to update server, Avast Free Antivirus 5.0.677  (Read 11203 times)

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raven92

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Avast Free Antivirus ver 5.0.677 gives "cannot connect to server" error when attempting to update virus definitions.  

Are virus definition updates still available for this version?

I've tried the following:  
-doublechecked internet connection fuction - browser and all software accessing internet just fine
-then, doublechecked that avast was granted full internet access in firewall software
-then, turned firewall software completely off, just to ensure it wasn't blocking avast
-then, tried repairing avast through the control panel >> add/remove software
« Last Edit: January 14, 2011, 03:40:34 AM by raven92 »

Offline Lisandro

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Re: Cannot connect to update server, Avast Free Antivirus 5.0.677
« Reply #1 on: January 12, 2011, 01:16:15 AM »
Sure, the updates are available.
Was it a temporary glitch?
Which firewall do you use? Is avast.setup allowed to connect?
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raven92

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Re: Cannot connect to update server, Avast Free Antivirus 5.0.677
« Reply #2 on: January 14, 2011, 03:39:49 AM »
Resolved

I uninstalled Ashampoo Firewall (piece of crap) and installed Safety.Net Firewall. Ashampoo, even when completely disabled, was blocking Avast from connecting to update server.   


Offline DavidR

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Re: (RESOLVED) Cannot connect to update server, Avast Free Antivirus 5.0.677
« Reply #3 on: January 14, 2011, 04:32:31 AM »
Yes, unfortunately even when disabled some firewalls load low level drivers and they may well still have an impact.

We have seen this a lot with the ashampoo firewall in the forums.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

sunset2123

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Cannot connect to update server, Avast Free Antivirus 6.0.1203
« Reply #4 on: August 01, 2011, 08:38:35 PM »
I am using Windows 7. I installed Avast Free Antivirus 6.0.1203 three days ago. I am not able to update the antivirus, each time I click on update it gives me this error message "Cannot connect to server......Cannot connect to II002.avast.com (208.111.160.6:80)". I have included avast in the list of programs that firewall should allow to access the internet. I tried switching off my firewall in order to do the update but it didn't work.... Also, I cannot register the Avast antivirus I have installed..

I really need help.

Thanx

sunset2123

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Re: Cannot connect to update server, Avast Free Antivirus 5.0.677
« Reply #5 on: August 09, 2011, 04:19:07 AM »
Sure, the updates are available.
Was it a temporary glitch?
Which firewall do you use? Is avast.setup allowed to connect?


I don't know how to draw your attention to my problem so I decided to use this medium. I am using Windows 7. I installed Avast Free Antivirus 6.0.1203 three days ago. I am not able to update the antivirus, each time I click on update it gives me this error message "Cannot connect to server......Cannot connect to II002.avast.com (208.111.160.6:80)". I have included avast in the list of programs that firewall should allow to access the internet. I tried switching off my firewall in order to do the update but it didn't work.... Is there something i need to do????

I really need help.

Thanx

ady4um

  • Guest
Re: Cannot connect to update server, Avast Free Antivirus 6.0.1203
« Reply #6 on: August 09, 2011, 05:03:19 AM »
I am using Windows 7. I installed Avast Free Antivirus 6.0.1203 three days ago. I am not able to update the antivirus, each time I click on update it gives me this error message "Cannot connect to server......Cannot connect to II002.avast.com (208.111.160.6:80)". I have included avast in the list of programs that firewall should allow to access the internet. I tried switching off my firewall in order to do the update but it didn't work.... Also, I cannot register the Avast antivirus I have installed..

I really need help.

Thanx

@sunset21123,

Please stop posting "everywhere". Had you simply open a new topic, you would had received your answer by now.

Try Avast main GUI -> Settings -> Updates -> "Direct connection (no proxy)".

If that doesn't work, please do NOT answer in any old topic. Open a new topic for your issue.

sunset2123

  • Guest
After  changing my proxy server settings to (Direct Connection), I was able to update Avast Free Antivirus 6.0.1203 successfully. Sincerely speaking, this is my first time using a forum, and also new to avast hence i hope you understand... I wont post everywhere.

thanx.