Author Topic: Can't "Fix"  (Read 43213 times)

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Offline rlakritz

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Re: Can't "Fix"
« Reply #105 on: April 19, 2011, 10:29:10 PM »
OK.  How will I know?

Offline essexboy

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Re: Can't "Fix"
« Reply #106 on: April 19, 2011, 10:30:33 PM »
I will be able to tell from the OTS log  ;D

Also are you having any problems now ?

Offline rlakritz

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Re: Can't "Fix"
« Reply #107 on: April 19, 2011, 10:34:25 PM »
No special problems, but apparently even after I was able to log on to the Interenet there were problems and I didn't know it.  Should I run OTS with the same settings you requested before?

Offline essexboy

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Re: Can't "Fix"
« Reply #108 on: April 19, 2011, 10:38:03 PM »
Aye it will not take any longer

Offline rlakritz

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Re: Can't "Fix"
« Reply #109 on: April 19, 2011, 10:42:11 PM »
The log is attached.

Offline rlakritz

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Re: Can't "Fix"
« Reply #110 on: April 19, 2011, 10:43:47 PM »
Actually, I have noticed a problem with Outlook 2007.  I've started getting a notice that there is a problem with the Avast plugin and asking if I want to disable/delete it.

Offline essexboy

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Re: Can't "Fix"
« Reply #111 on: April 19, 2011, 10:48:28 PM »
Your Host file is now good  ;D

Could you try a repair to the e-mail element of Avast - do you know how to do that ?

Offline rlakritz

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Re: Can't "Fix"
« Reply #112 on: April 19, 2011, 10:49:07 PM »
Nope

Offline rlakritz

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Re: Can't "Fix"
« Reply #113 on: April 19, 2011, 10:50:04 PM »
Your Host file is now good  ;D

Could you try a repair to the e-mail element of Avast - do you know how to do that ?

Wow.  Didn't even see what you wrote about the host file.  Yeah!!! ;D

Offline essexboy

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Re: Can't "Fix"
« Reply #114 on: April 19, 2011, 10:53:08 PM »
Go to Control Panel > Add/Remove programmes
Select Avast
On the left will be the option to repair try that first
If that fails then use the change option to first remove the mail shield
Reboot and then add the mail shield  

Offline rlakritz

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Re: Can't "Fix"
« Reply #115 on: April 19, 2011, 10:57:26 PM »
Did the repair and restarted Outlook with no problem.  ;)

I'm wondering, since I had the malware problem on my laptop, too, if I should run some diagnostics there to see if there are issues I'm not aware of.  What do you think?  Are you up for it???

Offline essexboy

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Re: Can't "Fix"
« Reply #116 on: April 19, 2011, 11:14:25 PM »
Anything for a laugh  .......  So lets start first we will give it a bit of TLC, and then see if the speed and responsiveness are to you satisfaction 

Start OTS. Copy/Paste the information in the quotebox below into the panel where it says "Paste fix here" and then click the Run Fix button.

Code: [Select]
[Unregister Dlls]
[Files/Folders - Created Within 30 Days]
NY ->  Unlock -> C:\Unlock
NY ->  HostsXpert -> C:\HostsXpert
NY ->  RK_Quarantine -> C:\Documents and Settings\Judith&Yuda\Desktop\RK_Quarantine
[Files/Folders - Modified Within 30 Days]
NY ->  RogueKiller.exe -> C:\Documents and Settings\Judith&Yuda\Desktop\RogueKiller.exe
NY ->  hosts.old -> C:\WINDOWS\System32\drivers\etc\hosts.old
[Empty Temp Folders]
[EmptyFlash]
[ClearAllRestorePoints]


The fix should only take a very short time. When the fix is completed a message box will popup telling you that it is finished. Click the Ok button and Notepad will open with a log of actions taken during the fix.  Post that information back here

THEN

Download and run Puran Disc Defragmenter
The first run will probably take about 30 minutes - subsequent runs will be faster

ONCE COMPLETE

Run the programmes you use most to check that they work properly and no untoward problems surface.  Confirm that the internet speed and page loading is OK 

Offline rlakritz

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Re: Can't "Fix"
« Reply #117 on: April 19, 2011, 11:23:06 PM »
I am in the middle of running the OTS fix.  I started getting pop-up windows telling me that it can't find a specific folder and asking if I want to create it.  What should I do?

Offline essexboy

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Re: Can't "Fix"
« Reply #118 on: April 19, 2011, 11:33:01 PM »
Answer no

Offline rlakritz

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Re: Can't "Fix"
« Reply #119 on: April 19, 2011, 11:45:03 PM »
Ran the OTS fix but didn't get a log at the end, only a request to reboot to finish removing files.  Should I reboot? ???