No voiceover after virus updates

[KPaw]

Avast no longer "speaks to me" when the virus updates have completed. Under "settings" and "sounds' the "voiceover" is enabled as it has been since installation but, all of a sudden, no voice - although the updates are proceeding as normal.

Any idea why?

Thank you.

[CraigB]

Have you turned the volume down on your computer without realizing ,is the audio pluged in, updated your sound card drivers lately ? try a repair of avast through remove programs.

[DavidR]

You didn't happen to select silent/gaming mode recently ?
Do you get the pop-up notification that an update has been done ?

[KPaw]

Hi and thanks for responding... Sound is working just fine on everything else.... I have not made any changes to anything so can't figure it out.. but - no, I don't even get the pop up notification now....

[DavidR]

OK, that is a start as if you aren't getting the pop-up either then there is no way you would get the sound notification as I believe they would be linked.

So are you actually getting auto updates ?
Check to see if the Virus Definitions are being updated, avastUI, Maintenance, Update, latest VPS version is 110819-0.

[KPaw]

Hi David, Yes - I am still being updated.   My system is apparently secure... I just did a repair under Add/Remove Programs and rebooted and then did a manual update but no notification of any kind although it does indicate an update was done 2 minutes ago... I puzzled....

[KPaw]

... Yes - latest VPS version is 110819-0 - that's what I show so I really puzzled.

[DavidR]

Hi David, Yes - I am still being updated.   My system is apparently secure... I just did a repair under Add/Remove Programs and rebooted and then did a manual update but no notification of any kind although it does indicate an update was done 2 minutes ago... I puzzled....

You don't get notifications on manual updates only the auto updates, as avast assumes that you know you have run the update check.

[ady4um]

Avast main GUI -> Settings ->

-> Updates -> engine and virus definitions -> automatic
-> Updates -> show notification box after automatic update
-> Status Bar -> Definitions Auto updates (this is just to be sure)
-> Sounds -> Enable avast sounds, and enable all of them

Wait until the next automatic update and report if it works.

[KPaw]

Hi again, I just ran a scan and did get the voice informing me that scan was completed..so the voice mechanism is functionning... I will wait until the next auto update and see what happens and report back...  Thank you.

[KPaw]

Avast main GUI -> Settings ->

-> Updates -> engine and virus definitions -> automatic
-> Updates -> show notification box after automatic update
-> Status Bar -> Definitions Auto updates (this is just to be sure)
-> Sounds -> Enable avast sounds, and enable all of them

Wait until the next automatic update and report if it works.

Yes - everything is as you indicate it should be....I'll report back.. Thanks so much again.

[KPaw]

An automatic update took place about 18 mins. ago and no pop-up or voice...what should I do?

Thanks again.

[DavidR]

I honestly don't know as your settings that have been mentioned shouldn't impact on the sounds.

Though there is one other option I don't see, avastUI, Settings, Sounds, Voiceovers, Use Voiceover (when available). This should be on by default, but since you are getting other voiceover sounds (I think), it may not be this either.

[KPaw]

Hi David, yup- that one is ticked off also... very odd.

I have put in a ticket for it so, hopefully I will get a resonse.   In the interim, it seems all is working... just no pop-ups or voice (but I did get the voice upon a scan completion).. so I'm baffled.  Thanks for your help.. If you think of anything else, please let me know.  I have searched the forum and can't find anything.. except people wanting to turn off the notification...

[DavidR]

OK, so no pop-up after the late auto update either ?

Another thing to check (for XP) C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\sounds\1033 is the default sounds location for English language, have you got all the files I have in my image ?

This is the location for Vista, win7 C:\ProgramData\AVAST Software\Avast\sounds\1033

I also have a custom folder (which I created) as I use other sound files (old avast sounds). I wonder creating a custom folder with other sound files, these are used in place of the 1033 folder sounds if you have a custom folder.