Author Topic: installed clients appear disconnected  (Read 29571 times)

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Offline giogio

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Re: installed clients appear disconnected
« Reply #15 on: September 07, 2011, 06:18:34 PM »
My versions are:
avast! Administration Console: 1.0.888.14
Mirror info, Program ver.: 6.0.1253
Client Ver: 6.0.1253

The Computer login audit trail is empty.

How do I update the mirror as agile.inf.br is suggesting?



I see that you haven't the last version of BP console, have you tryed to install the SP1??
SBC Console  1.0.888.19 has some improvement and in my network all is run ok

Hi all,
we've just released program update of SBC console (version 1.0.888.19).
List of fixed bugs/improvements:

* Hopefully fixed problem with vbscript.dll error during installation
* Fixed several problems in deployment process
* Reinstallation/retake db should work smoothly
* Fix problem with log-in into console after re-installation
* Firewall/Antispam added in Group Settings > Status Bar
* Fixed several issues in installation
* Fixed problem with inserting license file
* SBC service works correctly when server IP address was changed
* SBC service is starting faster
* Fixed problem with jscript.dll
* Added Traditional Chinese language

for download, please visit http://www.avast.com/business

We've also released a new version of BP/BPP clients (for download, visit the same URL).

thanks,
Pavel Sedina
« Last Edit: September 07, 2011, 06:49:28 PM by giogio »
Prima di scrivere sul forum per favore leggi le istruzioni qui https://forum.avast.com/index.php?topic=144453.0
Non inviatemi MP per supporto,grazie-No support PM please
Home: E8400-4GB RAM-500GB HDD-Win10.0.15063x64-Avast! Free 17.3.2291-CryptoPrevent-MBAM 2.2free-Chrome 57(uBlock origin)-TB52
Work: i5-2400-4GB RAM-500GB HDD-Win 7sp1x64-Avast!Business Security 12.3.2515,     
Cloud Console 2.18
-FF52-TB52

wimmme

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Re: installed clients appear disconnected
« Reply #16 on: September 09, 2011, 05:30:11 PM »
I too suffer from this disease ... BUT, it only started happening after I created a group besides the 2 default groups (default & unmanaged)
After restarting the Avast Console service the clients start poppinng in again.
I created one group called Kermit which contains our SBS, on which the SBC is installed also.
The server itself appears always online (==localhost)
The clients in the default group dissappear once every 2 days or so ...

I hav the latest official versions of SBC and BPP clients.

Offline spi

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Re: installed clients appear disconnected
« Reply #17 on: September 10, 2011, 04:17:07 AM »
I also have the same problem, I using avast BPP installed on XP SP3
avast! AC: 1.0.888.19
Mirror info, Program ver.: 6.0.1253
Client Ver: 6.0.1253

service in client running and no problem, check on computer audit trial no found any error.
restart client service is not solve the problem, but after restart the PC was appear with green.

I do restart the administration console is also not solve the problem. Once i found error on the computer audit trial with status "Server Error" and I restart it again then the problem solve for about 3 hours then one by one the client look disconnected from administration console.

I have 12 server always up, but on the administration console look disconnected icon.
Windows 10 Pro 64-bit + avast Premium 11.1.2241
Network tools: Wireshark+CACE Pilot | Android Softphone + Grandstream UCM61xx | MI4i | Running Out of Time (1999)

Offline giogio

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Re: installed clients appear disconnected
« Reply #18 on: September 10, 2011, 09:49:28 PM »
Are you sure that you have no other security program installed on server or client?
It's so strange... it seem a comunication problem between client and server. Maybe a firewall that block some port or avast netservice on server/client stops.
It's possible?

edit: Do you have a proxy server?
« Last Edit: September 10, 2011, 09:51:44 PM by giogio »
Prima di scrivere sul forum per favore leggi le istruzioni qui https://forum.avast.com/index.php?topic=144453.0
Non inviatemi MP per supporto,grazie-No support PM please
Home: E8400-4GB RAM-500GB HDD-Win10.0.15063x64-Avast! Free 17.3.2291-CryptoPrevent-MBAM 2.2free-Chrome 57(uBlock origin)-TB52
Work: i5-2400-4GB RAM-500GB HDD-Win 7sp1x64-Avast!Business Security 12.3.2515,     
Cloud Console 2.18
-FF52-TB52

Offline spi

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Re: installed clients appear disconnected
« Reply #19 on: September 15, 2011, 05:30:42 AM »
No others protection and windows firewall is disable.

Now is better, but still happen.
Windows 10 Pro 64-bit + avast Premium 11.1.2241
Network tools: Wireshark+CACE Pilot | Android Softphone + Grandstream UCM61xx | MI4i | Running Out of Time (1999)

wimmme

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Re: installed clients appear disconnected
« Reply #20 on: September 25, 2011, 11:23:35 PM »
I don't want this issue to be forgotten, it stil happens every few days. Would like to get it solved because it makes the software feel 'unreliable' ...
<complaining mode on>
This together with wilcard paths (*) in the autosandbox feature are the most important issues I am having with the new Avast software. Would like to forget it exists until next definition update  ;D
<complaining mode off>

wimmme

  • Guest
Re: installed clients appear disconnected
« Reply #21 on: September 27, 2011, 11:08:09 AM »
Going to open an official call for this.
Wrote a Powershell script to restart the avast! administration console (monitor) services, this bypasses the issue but does not solve it !

soaked

  • Guest
Re: installed clients appear disconnected
« Reply #22 on: September 27, 2011, 11:14:39 AM »
Can you DNS lookup the server when connection drops.

wimmme

  • Guest
Re: installed clients appear disconnected
« Reply #23 on: September 27, 2011, 11:49:34 AM »
Yep, everything else works, restarting the avast services on the console server is the solution, so it is a server side issue, not client side I guess ?

Offline spi

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Re: installed clients appear disconnected
« Reply #24 on: September 28, 2011, 05:47:42 AM »
yupe, I guess this the server side issue.
maybe avast will release the fixed bugs in October if it is the bugs on the server side.
Windows 10 Pro 64-bit + avast Premium 11.1.2241
Network tools: Wireshark+CACE Pilot | Android Softphone + Grandstream UCM61xx | MI4i | Running Out of Time (1999)

wimmme

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Re: installed clients appear disconnected
« Reply #25 on: October 12, 2011, 03:15:47 PM »
Problem seesm to be solved by installing the new SBC and clients ...  :)

wimmme

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Re: installed clients appear disconnected
« Reply #26 on: October 14, 2011, 10:05:14 AM »
Problem seesm to be solved by installing the new SBC and clients ...  :)

I spoke too early 

This morning all my clients seem to be disconnected; even the server which hosts the SBC (small business server) seems disconnected (localhost) 

Sad ....

Offline spi

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Re: installed clients appear disconnected
« Reply #27 on: October 14, 2011, 12:06:15 PM »
Wimmme, please restart the service on the server site.

Until now I'm not see any issue with new SBC.
I have installed on XP SP3, Win2008 R2, and Win2003 SP 2.
Windows 10 Pro 64-bit + avast Premium 11.1.2241
Network tools: Wireshark+CACE Pilot | Android Softphone + Grandstream UCM61xx | MI4i | Running Out of Time (1999)

wimmme

  • Guest
Re: installed clients appear disconnected
« Reply #28 on: October 14, 2011, 12:17:09 PM »
Wimmme, please restart the service on the server site.

Until now I'm not see any issue with new SBC.
I have installed on XP SP3, Win2008 R2, and Win2003 SP 2.

I did, and as before, that solves the problem temporarily. Probably tomorrow the connections with the clients get lost again ....
Re-enabled my scheduled task to restart the services in the morning to stay ahead of the problem ...

Offline JBG

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Re: installed clients appear disconnected
« Reply #29 on: October 17, 2011, 05:39:30 PM »
Wimmme, please restart the service on the server site.

Until now I'm not see any issue with new SBC.
I have installed on XP SP3, Win2008 R2, and Win2003 SP 2.

I did, and as before, that solves the problem temporarily. Probably tomorrow the connections with the clients get lost again ....
Re-enabled my scheduled task to restart the services in the morning to stay ahead of the problem ...
Well, pick the name of one of the clients disconnecting itself (not important which one, just focus on one of them). Then open the console, go to Admin->Computer login audit trail and tell me how many login attempts are there related to the picked client. Are there many relogin attempts per day? (you may event attach a screenshot of the listing here).

How many client computers are you using (approximately)?.