Author Topic: SteamService.exe and SteamErrorReporter.exe False Positive  (Read 26636 times)

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Offline tek022

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SteamService.exe and SteamErrorReporter.exe False Positive
« on: February 05, 2012, 11:39:52 AM »
avast! just updated itself to the latest (120205-0) definitions and immediately canned SteamService.exe.  I allowed avast! to delete the file, and I reacquired it from Valve's servers.  Immediate detection of a Win32:Trojan-gen and when the reacquire failed, avast! picked up SteamErrorReporter.exe.  I have reinstalled Steam and avast! still picks up it as a virus.  I made an exception to the Steam directory, but it still picks up the files.

I would like to report this as a false positive.  It only detected it as anything on this latest virus definition.  I also sent it to the virus lab as well.

VirusTotal report:
https://www.virustotal.com/file/af1df23286645464e349cab970a8b36f2bf1f31736479156a337d4a0db7a10d7/analysis/

avast! Pro v6.0.1367
Definitions 120205-0
« Last Edit: February 05, 2012, 11:42:53 AM by tek022 »

Offline stevenrobday

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Re: SteamService.exe and SteamErrorReporter False Positive
« Reply #1 on: February 05, 2012, 11:43:28 AM »
I was JUST about to report this.  I'm having the same issue.  Tried making an exception, and it still reports these files as Win32:Trojan-gen.  I even tried stopping the File System Shield and reinstalling, and it still won't let me! 

Offline Asyn

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Re: SteamService.exe and SteamErrorReporter.exe False Positive
« Reply #2 on: February 05, 2012, 11:46:25 AM »
I also sent it to the virus lab as well.

Thanks, then it should be fixed soon.
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Offline Pam032

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Re: SteamService.exe and SteamErrorReporter.exe False Positive
« Reply #3 on: February 05, 2012, 11:46:47 AM »
I was just about to head to bed when I saw this little scare. Avast also gave me an alert when I attempted to run MalwareBytes.

Offline wraith2

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Re: SteamService.exe and SteamErrorReporter.exe False Positive
« Reply #4 on: February 05, 2012, 11:52:55 AM »
A false positive i can understand, but the System Scanner continuing to detect access to the file even after i had stopped it bothers me. If the button says that it will turn the feature off it should do so, and it didn't. I only wanted to stop it quarentining the file so i could get the version number for the false positive report but couldn't.

The reporting UI could do with a look at for usability. If you've just blocked an exe you can already tell me things like the version number and program name, you don't need me to try and jump through hoops to avoid protection to get that information. It would be safer for me not to and produce more reliable results for you.

Offline Asyn

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Re: SteamService.exe and SteamErrorReporter.exe False Positive
« Reply #5 on: February 05, 2012, 12:01:41 PM »
I was just about to head to bed when I saw this little scare. Avast also gave me an alert when I attempted to run MalwareBytes.

Also a FP, has already been reported.
Windows 8.1 [x64] - Avast Premium 19.7.2388.BC - CC 5.60 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline stevenrobday

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Re: SteamService.exe and SteamErrorReporter.exe False Positive
« Reply #6 on: February 05, 2012, 12:59:21 PM »
well it better be resolved soon, i have some riddler trophies to collect!

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Re: SteamService.exe and SteamErrorReporter.exe False Positive
« Reply #7 on: February 05, 2012, 01:18:10 PM »
guys, deactivate your file system shield until the next update ;)
w7 - ais7

Offline True Indian

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Re: SteamService.exe and SteamErrorReporter.exe False Positive
« Reply #8 on: February 05, 2012, 01:19:27 PM »
A update has just been released!

I just updated...its fixed here!

try it!

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Re: SteamService.exe and SteamErrorReporter.exe False Positive
« Reply #9 on: February 05, 2012, 01:20:49 PM »
oh okay then ... let's still wait a bit to make sure that the new update fixed everything.
w7 - ais7

Offline Asyn

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Re: SteamService.exe and SteamErrorReporter.exe False Positive
« Reply #10 on: February 05, 2012, 01:21:02 PM »
A update has just been released!
I just updated...its fixed here!

Thanks for the feedback..! :)
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Offline True Indian

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Re: SteamService.exe and SteamErrorReporter.exe False Positive
« Reply #11 on: February 05, 2012, 01:28:30 PM »
Thanks for the feedback..! :)

no problem!
offfffff!...
that FP messed me up for a while! :P

Offline wraith2

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Re: SteamService.exe and SteamErrorReporter.exe False Positive
« Reply #12 on: February 05, 2012, 01:33:03 PM »
guys, deactivate your file system shield until the next update ;)
I did, i even restarted to make sure something hadn't gone wrong in the update process. The file system shield continued to detect it even when stopped. That bothers me more than a false positive.

Offline Asyn

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Re: SteamService.exe and SteamErrorReporter.exe False Positive
« Reply #13 on: February 05, 2012, 01:33:54 PM »
guys, deactivate your file system shield until the next update ;)
I did, i even restarted to make sure something hadn't gone wrong in the update process. The file system shield continued to detect it even when stopped. That bothers me more than a false positive.

Please update your VPS to: 120205-1
Windows 8.1 [x64] - Avast Premium 19.7.2388.BC - CC 5.60 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline True Indian

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Re: SteamService.exe and SteamErrorReporter.exe False Positive
« Reply #14 on: February 05, 2012, 01:39:31 PM »
guys, deactivate your file system shield until the next update ;)
I did, i even restarted to make sure something hadn't gone wrong in the update process. The file system shield continued to detect it even when stopped. That bothers me more than a false positive.

That even happened to me...i wonder what is wrong  ???