Author Topic: [Avast 7] Mail Shield won't start  (Read 16799 times)

0 Members and 1 Guest are viewing this topic.

Offline CraigB

  • Avast √úberevangelist
  • Serious Graphoman
  • *****
  • Posts: 10924
  • No support PM's thanks
Re: [Avast 7] Mail Shield won't start
« Reply #15 on: February 29, 2012, 03:40:27 PM »
Danny96, thanks for the edit, I was a little surprised that the fix did not help for you.
Lukas.
I think he originally posted before running the fix.

Is this fix worth running even if there are no noticable problems Lukas?

Offline lukor

  • Avast team
  • Super Poster
  • *
  • Posts: 1856
    • AVAST Software
Re: [Avast 7] Mail Shield won't start
« Reply #16 on: February 29, 2012, 03:44:56 PM »
If posted before fix, that it has no value.

This fix only installs aswrdr driver, if it was not installed correctly. Works only on Windows7, where the problem is found - or more precisely it *SHOULD NOT* be run on other system. Also, if you don't see such problems (e.g. Mail Shield is started, Web Shield shows scanned URL) there is no point of running the fix - it won't do a thing.

Offline CraigB

  • Avast √úberevangelist
  • Serious Graphoman
  • *****
  • Posts: 10924
  • No support PM's thanks
Re: [Avast 7] Mail Shield won't start
« Reply #17 on: February 29, 2012, 03:50:42 PM »
No worries, thanks for the reply  :)

Offline bazzilic

  • Newbie
  • *
  • Posts: 6
Re: [Avast 7] Mail Shield won't start
« Reply #18 on: February 29, 2012, 04:38:47 PM »
So there wili be an update to fix that available via autoupdate? I don't need to fix that immediately but I don't want my current avast installation to be corrupted in any way.

Offline lukor

  • Avast team
  • Super Poster
  • *
  • Posts: 1856
    • AVAST Software
Re: [Avast 7] Mail Shield won't start
« Reply #19 on: February 29, 2012, 04:39:38 PM »
I don't understand the question. Is your avast installation corrupted?

Offline bazzilic

  • Newbie
  • *
  • Posts: 6
Re: [Avast 7] Mail Shield won't start
« Reply #20 on: February 29, 2012, 04:43:47 PM »
I mean the mail shield not starting. As far as I understood from discussion it is caused by v6 uninstall and v7 install done slightly incorrect so that some v6 files were left and v7 did not overwrite them and thus I think it's legit to call my current v7 installation corrupted.

So the question was if this issue is going to be fixed by updates available via autoupdate?

Offline lukor

  • Avast team
  • Super Poster
  • *
  • Posts: 1856
    • AVAST Software
Re: [Avast 7] Mail Shield won't start
« Reply #21 on: February 29, 2012, 04:46:50 PM »

We will fix it in the next build, for now, please use the following .reg file to import the missing settings into the registry.

Offline bazzilic

  • Newbie
  • *
  • Posts: 6
Re: [Avast 7] Mail Shield won't start
« Reply #22 on: February 29, 2012, 04:54:58 PM »
Yes, thank you, I've read it already when you first posted this. I did not understand what the "next build" stands for. So I'll repeat my question once more - will it be available via autoupdate?

Answer "yes" or "no" would suffice.

Offline lukor

  • Avast team
  • Super Poster
  • *
  • Posts: 1856
    • AVAST Software
Re: [Avast 7] Mail Shield won't start
« Reply #23 on: February 29, 2012, 05:04:08 PM »
Yes. autoupdate updates to the next build.

Offline Dreamchick

  • Newbie
  • *
  • Posts: 1
Re: [Avast 7] Mail Shield won't start
« Reply #24 on: February 29, 2012, 05:16:20 PM »
Lukor,

Like everyone else, I had the no update issue.  Uninstall and re-install in safe mode worked but left the mail shield unable to start.  Your link and reg fix worked like a charm.  All is well with 7 now and the auto updated worked this morning as well.  Many thanks!

Offline lukor

  • Avast team
  • Super Poster
  • *
  • Posts: 1856
    • AVAST Software
Re: [Avast 7] Mail Shield won't start
« Reply #25 on: February 29, 2012, 05:29:09 PM »
Thanks Dreamchick for the info.

Offline bazzilic

  • Newbie
  • *
  • Posts: 6
Re: [Avast 7] Mail Shield won't start
« Reply #26 on: February 29, 2012, 05:30:35 PM »
Thanks for the information, lukor!

Offline slonje

  • Newbie
  • *
  • Posts: 4
Re: [Avast 7] Mail Shield won't start
« Reply #27 on: February 29, 2012, 07:44:35 PM »

thankyou Lukor, after auto update my system was lagging very slow, I did a clear then manual install but mailshield could not turn on.... but the registry fix worked! and mail shield now displays as working i.e. system fully protected.

I do have some questions though. I use online email services only via firefox browser (no outlook or anything like that on my netbook). Does the mailshield have any benefit for me, or can it be disabled to free up resources (and if so, is it possible to do this without invoking a permanent alert exclamation on the tray icon - which if I ignore might hide other problem alerts if they occur. Hope this makes sense.

my spec
windows 7 Starter, 1gb ram, dell netbook, starving student

Offline lukor

  • Avast team
  • Super Poster
  • *
  • Posts: 1856
    • AVAST Software
Re: [Avast 7] Mail Shield won't start
« Reply #28 on: February 29, 2012, 08:55:27 PM »
slonje, if you never use mail clients on your computer, mail shield (and spam shield as well) will not do you any good. It would never be trigered. It might be in effect only randomly, while some other apps you use conect via mail protocols.

If you choose to turn it off, go to settings / status bar and deactivate MailShield monitoring. This will hide the exclamation point from the notification area icon.

Offline slonje

  • Newbie
  • *
  • Posts: 4
Re: [Avast 7] Mail Shield won't start
« Reply #29 on: February 29, 2012, 09:04:23 PM »
Thanks for clarifying that mailshield question for me, much appreciated  :)