Author Topic: can´t login into my.avast.com  (Read 13621 times)

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Offline DavidR

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Re: can´t login into my.avast.com
« Reply #15 on: March 12, 2012, 02:15:17 PM »
I just logged on to my.avast.com and mine are relatively up to date (given that I have the avastUI, Settings, Account update frequency set at 60 minuted, the default). So my XP system is a little overdue sync and my win7 netbook has just been brought out of hibernation and that has update almost immediately.
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Offline Vladimyr

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Re: can´t login into my.avast.com
« Reply #16 on: March 13, 2012, 01:24:51 PM »
Yippee! One 'new' PC added to the list today... while the ones that were already there remain un-updated.
There is a way that seems right to a man,
       but in the end it leads to death
.” - Proverbs 16:25

gillest

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Re: can´t login into my.avast.com
« Reply #17 on: March 13, 2012, 02:35:44 PM »
Vladimyr,

I believe the update frequency plays a role here. I have set aLL MY pc`S (LOCAL AND REMOTES) to update every 15 mins and I have found that they all update properly (although some with a little lag...)

Cheers,

Offline Vladimyr

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Re: can´t login into my.avast.com
« Reply #18 on: March 13, 2012, 02:45:19 PM »
Vladimyr,

I believe the update frequency plays a role here. I have set aLL MY pc`S (LOCAL AND REMOTES) to update every 15 mins and I have found that they all update properly (although some with a little lag...)

Cheers,

I'd already dropped it down to 30 but on your advice, now it's 15.

The 2 pics below were taken seconds apart and refer to the same machine.
Not much use as any sort of real-time monitor if it doesn't update more frequently than this.


There is a way that seems right to a man,
       but in the end it leads to death
.” - Proverbs 16:25

gillest

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Re: can´t login into my.avast.com
« Reply #19 on: March 13, 2012, 02:51:54 PM »
the one with 1407 may be a problem. I would suggest uninstalling and re installing 1426.

Offline Vladimyr

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Re: can´t login into my.avast.com
« Reply #20 on: March 14, 2012, 01:39:17 PM »
Machine on and set to call home every 15 minutes since yesterday. Still no 'Account' update. :(
There is a way that seems right to a man,
       but in the end it leads to death
.” - Proverbs 16:25

Offline DavidR

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Re: can´t login into my.avast.com
« Reply #21 on: March 14, 2012, 02:14:07 PM »
If that installation on your system is showing everything up to date - I would delete the device that is showing 7.0.1407 in (the second image) the avast account and then connect it again from the avastUI.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

gillest

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Re: can´t login into my.avast.com
« Reply #22 on: March 14, 2012, 02:54:35 PM »
This morning it seems like the updates from the connected systems is taking quite a long time. I have all  my systems monitored (6 of them with a mix of XP and Win7) set to update every 15 mins but I am showing hours since last connections. This whole idea of my.avast.com reporting needs to be worked on and improved quickly because although it is a good idea, right now it is not worth the trouble.

angel2014

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Re: can´t login into my.avast.com
« Reply #23 on: March 14, 2012, 03:03:49 PM »
I can´t unstall vast pro and I can´t actualize it, can you say me why

Offline DavidR

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Re: can´t login into my.avast.com
« Reply #24 on: March 14, 2012, 03:32:40 PM »
I can´t unstall vast pro and I can´t actualize it, can you say me why


We will be happy to help, but you must create a New Topic of your own here http://forum.avast.com/index.php?board=2.0 (click the New topic button at the top of the page see image) as this is unrelated to the original subject and will just confuse the topic and we will try to help.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline DavidR

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Re: can´t login into my.avast.com
« Reply #25 on: March 14, 2012, 03:40:41 PM »
This morning it seems like the updates from the connected systems is taking quite a long time. I have all  my systems monitored (6 of them with a mix of XP and Win7) set to update every 15 mins but I am showing hours since last connections. This whole idea of my.avast.com reporting needs to be worked on and improved quickly because although it is a good idea, right now it is not worth the trouble.

For me not so much an issue, my XP Pro system which is on-line most of the time during the day shows last communication 101 minutes ago; my win7 netbook which is in standby/hibernation most of the time is 12 hours, which is about right.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Vladimyr

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Re: can´t login into my.avast.com
« Reply #26 on: March 15, 2012, 08:42:49 AM »
If that installation on your system is showing everything up to date - I would delete the device that is showing 7.0.1407 in (the second image) the avast account and then connect it again from the avastUI.

Hi David

I've had that idea in mind for a few days but have been waiting as long as possible to see if there was any status change in the 'Account' 'Devices' list for this machine which I know is constantly running and internet connected, and also waiting for 2 others machines that I know are running most of the time to even "appear" on the list at all.

I don't really want to phone these people and say, "Sorry to bother you but can I remotely connect to your PC because some part of avast! is not working."

There is a way that seems right to a man,
       but in the end it leads to death
.” - Proverbs 16:25

Offline DavidR

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Re: can´t login into my.avast.com
« Reply #27 on: March 15, 2012, 12:23:46 PM »
Well with monitoring remote systems; first you would have to confirm that those people had already connected their installation of avast to the avast account (the one you set-up) and I rather doubt you would want to give them the account email and password in order to connect.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Vladimyr

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Re: can´t login into my.avast.com
« Reply #28 on: March 15, 2012, 12:33:58 PM »
I know they were "connected" because I entered my account name and password myself.
One has turned up since my last post... still waiting on the other.
There is a way that seems right to a man,
       but in the end it leads to death
.” - Proverbs 16:25

Offline DavidR

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Re: can´t login into my.avast.com
« Reply #29 on: March 15, 2012, 12:44:51 PM »
OK, at least you know that the connection to your avast account was made, one down, hopefully the others will come up in due course.

EDIT: Interesting, you can't get them to show up and now I'm showing extra installations (3 when I only have 2) and the win7 ones are showing 20 hours since last communication. The my.account.com is certainly displaying (excuse the pun) some weird results or lack of them.
« Last Edit: March 15, 2012, 12:53:35 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security