Author Topic: Problem: do not update  (Read 6460 times)

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Offline igor_skob

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Problem: do not update
« on: April 12, 2012, 09:17:02 AM »
Hi.
I install Avast! Free Antivirus for Mac Beta! 7.0(36454) but virus database do not updates. When i try perform updates appears message "An error occured during the updating: Network is unreacheble". In log:

Performing vpsmac update (repository: http://download.ff.avast.com/mac/vpsmac, filedir: /Library/Application Support/Avast/files/defs/12032101/../../Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12032101/..)
Resolving download.ff.avast.com...
Resolved as 208.43.121.90
Downloading http://208.43.121.90/mac/vpsmac/vpsmac.lat...
Current: 12032501 Latest: 12041101
Failed: filedir unavailable or locked by another vpsmac update
Performing progmac update (repository: http://download.ff.avast.com/mac/progmac, filedir: /Library/Application Support/Avast/files/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12032101/..)
Resolving download.ff.avast.com...
Resolved as 46.4.34.2
Downloading http://46.4.34.2/mac/progmac/progmac.lat...
Current: 36454 Latest: 36454
Version progmac 36454 already downloaded

VPS version 12032101. Internet working normaly, all sites opened without problems... Help, please.

Excuse me for bad English.

Offline mity

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Re: Problem: do not update
« Reply #1 on: April 12, 2012, 11:34:37 AM »
Please follow these instructions:

(1) Open Terminal.app and perform this command:
Code: [Select]
ps -Awwland provide the command output to us.

(2) Then perform this command in the Terminal.app:
Code: [Select]
sudo rm '/Library/Application Support/Avast/files/Setup/filedir/vpsmac.locked'
(3) Reboot.

If you are not friend of command line, just copy these commands from here into Terminal.app window.

The step (1) should allow us to fix the bug, the steps (2) and (3) should workaround the problem and allow you to update the VPS again.

Thanks for the report.
Mity


Offline igor_skob

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Re: Problem: do not update
« Reply #2 on: April 12, 2012, 12:43:26 PM »
Result of command ps -Awwl is many 1000 characters. How i may insert file in message?

Offline igor_skob

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Re: Problem: do not update
« Reply #3 on: April 12, 2012, 01:02:52 PM »
Sorry, i find where i may does attachment  :)

Offline mity

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Re: Problem: do not update
« Reply #4 on: April 12, 2012, 01:13:32 PM »
Sorry, I 've just realized the second command was wrong because the lock is directory and not ordinary file, so please remove the lock file once again with this command:
Code: [Select]
sudo rm -rf ''/Library/Application Support/Avast/files/Setup/filedir/vpsmac.locked' and then reboot.

Mity





Offline GwD

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Re: Problem: do not update
« Reply #5 on: April 12, 2012, 08:41:21 PM »
I have a simular problem to igor_skob's, here's my log file  :

-----------

Performing vpsmac update (repository: http://download.ff.avast.com/mac/vpsmac, filedir: /Library/Application Support/Avast/files/defs/12032101/../../Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12032101/..)
Resolving download.ff.avast.com...
Resolved as 46.165.196.142
Downloading http://46.165.196.142/mac/vpsmac/vpsmac.lat...
Current: 12032400 Latest: 12041200
Failed: filedir unavailable or locked by another vpsmac update
Performing progmac update (repository: http://download.ff.avast.com/mac/progmac, filedir: /Library/Application Support/Avast/files/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12032101/..)
Resolving download.ff.avast.com...
Resolved as 173.193.216.165
Downloading http://173.193.216.165/mac/progmac/progmac.lat...
Current: 36454 Latest: 36454
Version progmac 36454 already downloaded

------------------------

Here's the output of the ps -Awwl command :
 
which is too long, as it exceeds the length of 1000 character limit

----------------------

I will run the command

sudo rm -rf ''/Library/Application Support/Avast/files/Setup/filedir/vpsmac.locked'

and reboot then log back in and try another update ( worried about the new "Flashback" trojan).

I uninstalled my old paid version of Avast! for Mac, will this Beta version, when finalized, become a fully licensed version for the remainder of my license period?

Gary Denning
« Last Edit: April 12, 2012, 08:54:07 PM by GwD »

Offline igor_skob

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Re: Problem: do not update
« Reply #6 on: April 13, 2012, 05:59:36 AM »
Thanks. My problem was solved. Avast was updated, error d'not appear.

Offline .: Mac :.

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Re: Problem: do not update
« Reply #7 on: April 13, 2012, 01:36:22 PM »
Quote
I uninstalled my old paid version of Avast! for Mac, will this Beta version, when finalized, become a fully licensed version for the remainder of my license period?

This release will be free for home and non-commercial use.
"People who are really serious about software should make their own hardware." - Alan Kay

Offline Rajen

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Re: Problem: do not update
« Reply #8 on: September 18, 2012, 12:51:01 PM »
Dear all,

I've been having nightmares due to similar problems. My Avast database does not update when prompted. Here's the log of error...

Performing vpsmac update (repository: http://download.ff.avast.com/mac/vpsmac, filedir: /Library/Application Support/Avast/files/defs/12091701/../../Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12091701/..)
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Failed: cannot determine latest vpsmac version
Performing progmac update (repository: http://download.ff.avast.com/mac/progmac, filedir: /Library/Application Support/Avast/files/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12091701/..)
Failed: progmac update postponed, vpsmac isn't up to date

It is sort of urgent :( Any assistance would be highly appreciated.

Thanks in advance.