Can't "Fix"

[rlakritz]

I finished running the fix, saying no to all the it wanted to create.  I let the computer restart, but when it came up there was no log.  I ran the program again.  Same result.  No log.
I'm going to sign off for the night but would love to hear your next suggestion.   

[essexboy]

The next suggestion is a question ... What problems are you experiencing on the laptop now 

[rlakritz]

I'm not experiencing anything unusual, but just like the desktop, I thought there might be something lurking.

[Zyndstoff (aka Steven Gail)]

Good Morning, Susan,

and:

HAPPY EASTER HOLIDAYS!

I'm off until tuesday, but as far as I saw in this thread it looks like you are done with the laptop also.
But essexboy will finish this.

Was my pleasure giving you the little help I could provide,
cheers
 

Zyndstoff (btw: Thomas is the real name  )

[rlakritz]

Thanks for everything Thomas.  Enjoy your long weekend!

[Zyndstoff (aka Steven Gail)]

Thank you!

I did send you a Personal Message in this forum, did you read it?
It contains my private e-mail address.
Just in case. 

[essexboy]

OK lets clean both systems - you may need to modify them slightly to reflect each

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

 Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Start OTS. Copy/Paste the information in the quotebox below into the panel where it says "Paste fix here" and then click the Run Fix button.

Code: [Select]

[Empty Temp Folders]
[EmptyFlash]
[ClearAllRestorePoints]
 
Run OTS once more and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
  
• Click Yes to confirm.
• Click OK.

   Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 24.
  
• Click the "Download" button to the right.
  
• Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
  
• Click on Continue.
  
• Click on the link to download Windows Offline Installation (jre-6u24-windows-i586-p.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
  
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-6u24-windows-i586.exe and select "Run as an Administrator.")
  

SPRING CLEAN
 
Download and run Puran Disc Defragmenter
For the first run I would recommend a boot defrag and disk check




Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
 
Malwarebytes.  Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Microsoft Windows Update
  

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?
Keep safe  :wave:

[rlakritz]

I ran the OTS twice.  The second time I clicked cleanup and bunch of stuff appeared in the Paste Fix Here window.  Then I was told to restart the computer to finish deleting files, which I did.

I next checked the hidden files.  The correct box was already checked.

I now want to upgrade Java.  I followed the link but am confused as to which version to choose:  Java, JavaFx, Netbeans or JavaEE.  I figured Java was the correct choice but I was asked to agree to a license agreement different than what you wrote.  This one says:  "You must accept the Java SE 6 JDK License Agreement to download this software."  Is this what I want?  I'll wait to hear from you before proceeding.

[essexboy]

You want JRE - accept the licensing agreement and then select Windows x86 Offline jre-6u25-windows-i586.exe

Just noticed it is now updated to version 25

[Zyndstoff (aka Steven Gail)]

I like this site better for Java: http://java.com/en/

If you click on "Do I have Java" it will check your version and tell you either: you're okay or offer the correct download. 

[essexboy]

Hmm never tried that - nice find 

[Zyndstoff (aka Steven Gail)]

I knew you'ld like it, essex. I posted it just for you. 

[Mr. Pace]

Essexboy,

I have the same problem,  a warning that my system is not fully protected and the Firewall is off.  The "fix" button does nothing, and when I try to manually turn on the firewall I get a message that the firewall is unavailable.  Now what?

I guess I should tell you that,  I just removed Vista from my laptop and installed XP, if that plays a part.

I'm kind of a novice at this so any help, greatly appreciated,  please provide it in small steps.

Thanks,

[AntiVirusASeT]

try a repair using avast standard uninstaller via control panel -> add/remove programs