Avast community forum
Home
Help
Search
Login
Register
Avast WEBforum
»
Business Products
»
Avast Business
»
Archive (Legacy)
»
Avast Endpoint Protection
(Moderators:
lukas.hasik
,
Matt_T
,
GeorgeP
,
Milla2
,
James827
,
P794851
) »
[AEPSP 7.0.1 RC] Remote Assistance Tool
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: [AEPSP 7.0.1 RC] Remote Assistance Tool (Read 3843 times)
0 Members and 1 Guest are viewing this topic.
Infratech Solutions
Avast Reseller
Super Poster
Posts: 2399
Mayorista e integrador de Avast en España
[AEPSP 7.0.1 RC] Remote Assistance Tool
«
on:
May 22, 2012, 07:19:26 PM »
Under my point of view:
If you have a central management console, as AEA, why don't have a
Remote Assistance tool
integrated when you have this tool in a free product?
This could be another avast! feature not included in other AV Solutions.
Logged
Avast Business | Ciberseguridad para empresas
.
Programa de Partners
.
MarKvi
Guest
Re: [AEPSP 7.0.1 RC] Remote Assistance Tool
«
Reply #1 on:
May 22, 2012, 07:42:07 PM »
Currently ARA feature is part of the consumer products only.
Logged
Infratech Solutions
Avast Reseller
Super Poster
Posts: 2399
Mayorista e integrador de Avast en España
Re: [AEPSP 7.0.1 RC] Remote Assistance Tool
«
Reply #2 on:
May 22, 2012, 07:48:19 PM »
Yes I know, but it's a pity!
A great feature available free, but not for paid business users.
Logged
Avast Business | Ciberseguridad para empresas
.
Programa de Partners
.
igor
Avast team
Serious Graphoman
Posts: 11850
Re: [AEPSP 7.0.1 RC] Remote Assistance Tool
«
Reply #3 on:
May 22, 2012, 11:39:45 PM »
Wouldn't it make more sense to use Remote Desktop in corporate environment?
(direct connection instead of routing all the traffic via our servers, requests initiated by the admin, not by the user, ...)
«
Last Edit: May 22, 2012, 11:44:05 PM by igor
»
Logged
claudiuc
avast! Security Expert
Avast Reseller
Sr. Member
Posts: 282
www.avastantivirus.ro
Re: [AEPSP 7.0.1 RC] Remote Assistance Tool
«
Reply #4 on:
May 22, 2012, 11:53:28 PM »
Yes, it's better to use RDP, but when you compete with another product is better to have a lot of extra goodies in the offer
Logged
Claudiu C. - Easy Media
Avast & AVG Distributor Romania, Moldova, Hungary
https://www.avastantivirus.ro/
Infratech Solutions
Avast Reseller
Super Poster
Posts: 2399
Mayorista e integrador de Avast en España
Re: [AEPSP 7.0.1 RC] Remote Assistance Tool
«
Reply #5 on:
May 23, 2012, 01:57:24 PM »
I agree that the best option is to use a RDP, but I'm thinking in these scenarios:
SMB that don't have IT staff and RDP is not configurated.
How can I connect to a remote AEA or ASOA to support our customers?
Logged
Avast Business | Ciberseguridad para empresas
.
Programa de Partners
.
Cristiane rocha
Guest
Re: [AEPSP 7.0.1 RC] Remote Assistance Tool
«
Reply #6 on:
May 23, 2012, 02:17:29 PM »
OLÁ PESSOAL. sERÁ QUE ALGUÉM PODE ME AJUDAR?
O MEU PENDRIVE ESTAVA COM VÍRUS PASSEI O ANTIVIRUS E CLIQUEI EM EXCLUIR. AGORA NÃO APARECE NENHUM DOCUMENTO QUE ESTAVAM NO PENDRIVE, O QUE FAÇO PARA RECUPERAR MEUS ARQUIVOS??? HELP!!!
Logged
Print
Pages: [
1
]
Go Up
« previous
next »
Avast WEBforum
»
Business Products
»
Avast Business
»
Archive (Legacy)
»
Avast Endpoint Protection
(Moderators:
lukas.hasik
,
Matt_T
,
GeorgeP
,
Milla2
,
James827
,
P794851
) »
[AEPSP 7.0.1 RC] Remote Assistance Tool