XP won't start in safe mode, but hangs on aswrvrt.sys

[RELewis]

Hi,  I have a problem where XP won't boot normally and hangs on aswrvrt.sys when booting in safe mode.

Hope you can help me with this problem.

Thanks, Richard

[essexboy]

Hi what happened prior to the failure to boot...  Did you download any updates at all ?

Please print these instruction out so that you know what you are doing

• Download OTLPENet.exe to your desktop
  
• Download Farbar Recovery Scan Tool and save it to a flash drive.
  
• Ensure that you have a blank CD in the drive
• Double click OTLPENet.exe and this will then open imgburn  to burn the file to CD
  
• Reboot your system using the boot CD you just created.

Note : If you do not know how to set your computer to boot from CD follow the steps here

• As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads 
• Your system should now display a Reatogo desktop.

Note : as you are running from CD it is not exactly speedy

• Insert the flash drive with FRST on it
• Locate the flash drive and run FSRT
• The tool will start to run.

• When the tool opens click Yes to disclaimer.
• Press Scan button.
  
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[RELewis]

Windows updates were the last thing I did before this problem.

Attached it the FRST.txt file.

Thanks for you help!

[essexboy]

Windows updates seems to be doing this a lot just lately

Download the attached fixlist.txt to the same usb as FRST
Run FRST as before and press fix

When it has completed reboot to normal windows

[RELewis]

Hi Essexboy,

I followed your instructions and now Windows XP boots correctly both in Safe Mode and Normal.

You really made my day by helping me out.  I really appreciate your support.

Thanks again and Have a Wonderful Weekend!
Richard

[essexboy]

My pleasure

[Dave29]

Windows updates seems to be doing this a lot just lately

Download the attached fixlist.txt to the same usb as FRST
Run FRST as before and press fix

When it has completed reboot to normal windows

Hi! I've followed the steps, attached FRST.txt, please fix it

Thanks much!

[essexboy]

Hi this one is an infection, partially activated

Download the attached fixlist.txt to the same USB as FRST
Run FRST as before and press FIX
On completion reboot to normal windows

Download OTL  to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.

• Select All Users
  
• Under the Custom Scan box paste this in

netsvcs
BASESERVICES
%SYSTEMDRIVE%\*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
dir "%systemdrive%\*" /S /A:L /C
CREATERESTOREPOINT

• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Attach  both logs

[Dave29]

Hi,

When I try to run the OTL.exe, it syas: "This application has failed to start because framedyn.dll was not found. Reinstalling the application may fix this problem"

What should i do/reinstall?

Thanks

[Dave29]

Ok, I think I've fixed it but I've only got one file after running it. Please see attached.

[essexboy]

You appear to be running from the Reatogo desktop, was the system able to boot to normal mode ?  As that is where I would like you to run OTL from

[Dave29]

I don't know, I just run it as is...  I have some new interface there. Can/Should I change it some how?

[essexboy]

Yes could you remove the USB and reboot to normal windows please

[Dave29]

Oh, lol. I had the feeling that what's causing it... I'm affraid though that I'll get that framedyn.dll error again. I'll do it when I'll get home from work later this evening

[essexboy]

Download a fresh copy of OTL once in normal windows

 

Download OTL  to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.

• Select All Users
  
• Under the Custom Scan box paste this in

netsvcs
BASESERVICES
%SYSTEMDRIVE%\*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
dir "%systemdrive%\*" /S /A:L /C
CREATERESTOREPOINT

• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Post  both logs