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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: stibi on August 06, 2015, 04:52:07 PM

Title: Forum: Login problem
Post by: stibi on August 06, 2015, 04:52:07 PM
Hello,

I use Avast free since last december, and from time to time I look into this forum.
2 or 3 days ago I had permanent problems while login into this site (normally I am logged in permanently).

At first I had a login site as shown in the first attachment. The captcha selection didn't work and was repeated. After 3 or 4 trys I got another site as shown  in the second attachment. This doesn't work as there is no entry field for copying the code.

After using another computer my login was successful now.

What is the reason for this behaviour, what's my fault?
Title: Re: Forum: Login problem
Post by: DavidR on August 06, 2015, 05:04:35 PM
That Captcha was introduced a few days ago and created havoc for many and it got numerous topics started.

From yesterday that appeared to have been dropped, though I never experienced it. Even when I logged out (I normally don't do that), I just checked the I'm a human box and clicked Login and it did, no Captcha images to decipher.
Title: Re: Forum: Login problem
Post by: stibi on August 06, 2015, 06:41:35 PM
Thank you, David.
And how can I conract Avast, if there's another login-problem?
Title: Re: Forum: Login problem
Post by: DavidR on August 06, 2015, 07:16:44 PM
I would think that would be unlikely, this is the first that I have seen like this in all of the time I have been on the forums and I wasn't effected in this instance.

As far as logging with the system in place that checks against a different location rather than internal to the forums (to reduce vulnerability), I would always login at my.avast.com and then open the forums and it should recognise you. Rather than login via the forum.avast.com or a login from the avastUI.

Of course if there were a problem of this nature you actually don't have to login to just browse the forums. Here you may get an idea of the problem from the recent new topics. From the main forum home page index.php or other pages there are links to About Us, takes you to the main avast site again at the bottom of that page there is the avast blog and support and if you have facebook there is an avast facebook page also.
Title: Re: Forum: Login problem
Post by: lakrsrool on October 10, 2015, 05:45:03 PM
I have not been able to login to Avast forum for at least a week (not sure when this issue started because I always stay logged in and I hadn't used the forum for at least a couple of month but about a week or so ago I found myself logged out and have not been able to login since that time as described here).  I ONCE AGAIN tried Private Window in all the browsers mentioned below and FINALLY I can now login using Chrome and IE, but still no luck with FF or PM.  Also I can only be logged in using the Private Window because even after logging in this way I find I am still NOT logged if I'm once again using the regular browser windows and I STILL CANNOT login in any of the four browsers as described below.

Btw, there are comments in this topic about a "captcha", I do not get a "captcha" at all.

Here is what I posted in a browser forum which should explain it all:
Quote from: POSTED IN A BROWSER FORUM
Pale Moon:
1) Cannot login to Avast forum
2) Cannot login to "My Avast account"

Firefox:
1) Cannot login to Avast forum
2) Could not login to "My Avast account", but later after logging in with the other two browser below I found I was able to login to "May Avast account".

Chrome:
1) Cannot login to Avast forum
2) Can login to "My Avast account" (but doing so doesn't help to login to forum)

IE:
1) Cannot login to Avast forum
2) Can login to "My Avast account" (but doing so still does not hep to login to forum)

So I have absolutely no access to the Avast forum at all using all four browsers (all browsers are current release), but do have access to at least the "My Avast account" in Chrome, Firefox and IE (see comment above re: FF).

I cannot post any of this on the Avast forum because I can't even login to do so.

It would appear there's a big problem with the Avast forum.

I always stay logged in but found that I had been logged off and now I can't get back in again.

I didn't notice any of this until I was doing some website "testing" on my newly installed Pale Moon and found this issue (I don't use the Avast forum much, some of the moderators are very obnoxious, so I have no idea how long this issue has been the case with the Avast forum)

There is an Avast forum thread on this issue regarding a topic in behalf of Pale Moon users, but probably the best possible answer in that topic was to try and login to "My Avast account" and stay logged in and see if Pale Moon users could then access the Avast forum. Obviously for me this didn't work.

And as I've posted the Avast forum issue is impacting ALL my browsers!!!

I've tried to login into the Avast Forum doing the following:
1) New Private Window
2) Restart with add-ons disabled
3) Start in safe-mode

No luck for multiple browsers, the best I can get is if I click on the login link the forum web page, just for a quick moment the web page acts like it's going to load the login page but the page ends up looking the same as before.  Clearly one of those two procedures above should allow a login, especially steps 2 and 3. :think:

So as a "guest" only in the Avast forum there is not any way to use the Avast forum to post issues/comments.  :?   Hmm,  :think: .... to b sure a really perplexing situation to say the least.  :crazy:

Anyone else having the same problem :?:
Title: Re: Forum: Login problem
Post by: ky331 on October 10, 2015, 06:01:01 PM
There has been an issue with logging-in to the avast forum, using PaleMoon browser, for the past two months:

https://forum.palemoon.org/viewtopic.php?f=3&t=9087
Title: Re: Forum: Login problem
Post by: lakrsrool on October 10, 2015, 06:11:51 PM
There has been an issue with logging-in to the avast forum, using PaleMoon browser, for the past two months:

https://forum.palemoon.org/viewtopic.php?f=3&t=9087

Yep, I know.  It was when I installed Pale Moon on 10/5/15 and was testing web pages that I found this out.

But the problem is I found that I was no longer logged into the Avast forum on any of my other browsers (Chrome, Firefox, IE) and I also found that I could not login using any of the other browsers either.

As I posted, I've tried to login into the Avast Forum doing the following with all four browsers before today:
1) New Private Window
2) Restart with add-ons disabled
3) Start in safe-mode

And could not login as described in my initial post.

I tried once again today and was finally able to login in using "Private Window" (Incognito in Chrome of course) with two of the four browsers (Chrome and IE).  But if I use a regular browser window I do not remain logged in and still cannot login trying all 3 of the methods listed above.

Obviously at least in my case there's a major issue with the Avast forum (and apparently is for some others as well).

Clearly "Safe-mode" should allow me to login even if the other methods fail.

It  would appear Avast has added more security to their forum recently (I ran across the captcha on a "search" and of course it took me four attempts to pass it).  I'm also finding that links to the forum will work in some cases and in some browsers and not in other cases or other browsers.

Security is fine, but if it doesn't work for everyone then what good is it?
Title: Re: Forum: Login problem
Post by: Steph8 on October 11, 2015, 12:55:51 AM
I had login problems on Antivirus itself, got this auth windows poping every minute when i did my work, very annoying.

Glad its stopped.
Title: Re: Forum: Login problem
Post by: bob3160 on October 11, 2015, 03:20:08 PM
It was a server problem that's now fixed. :)
Title: Re: Forum: Login problem
Post by: lakrsrool on October 26, 2015, 05:12:08 PM
It was a server problem that's now fixed. :)

Just now checking back.  As I expected the problem persists.  It would appear that a "server problem" in my case is clearly not the issue.

This morning I first tried logging  into the Avast forum using Pale Moon, still doesn't work.

So I went to Internet Explorer (where I have no add-ons that block anything other than ABP (AddBlockPlus) and it still doesn't work on IE either (most current version of this browser).

So I went to Chrome, no luck there until I tried Incognito at which time I can finally login to the Avast forum to leave this message.

After this I  once again tried Firefox and I am unable  to login to the Avast forum using FF (nothing happens just as is the case in IE), at least with Pale Moon something happens but then I get another strange window that appears to be just a part of the Avast forum (nothing other than the Avast logo at the top left of screen).

I should not have to only be able to use Chrome and then have to use Incognito in Chrome to finally be able to login to the Avast forum obviously.

So no surprise to me the Avast forum still does not work for me (I was certainly hoping that bob3160 was correct).  :(

So bob3160, were you having  problems  for a while logging in?

bob3160, what is the source of your conclusion that a "server problem" was the issue (where did you get this information from).

I would appreciate someone to PLEASE help me out here.  :-\

Title: Re: Forum: Login problem
Post by: lakrsrool on October 26, 2015, 05:34:16 PM
Follow up: Since using Incognito in Chrome is the only way I can access the Avast forum (and of course I have to login again each time as it will not stay logged in) I have tried disabling all add-ons in Chrome that do any "blocking" of any kind and I still cannot login to Avast using the "normal" browser.  All that happens is that it appears to just refresh the Avast forum page (as is the case also with FF and IE, PM does go to another partial Avast forum page).

I have not added or changed any add-ons in any of the browsers since the time that the Avast forum used to always work.  I would think since all 4 browsers continue to have problems that it's not an issue on my end.  I have always stay logged in to the Avast forum in the past, it would appear since I was inexplicably logged out of Avast forum at some point and since then I am now unable to log back in by normal means anymore (Chrome incognito is the only way).
Title: Re: Forum: Login problem
Post by: CraigB on October 26, 2015, 05:43:46 PM
If incognito is the only way you can access the forum then I'd say it might be your ISP :-\
Title: Re: Forum: Login problem
Post by: bob3160 on October 26, 2015, 06:22:36 PM
No problem reaching the site:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1445880104209-47524.png)
As Craig mentioned, contact your ISP.
Title: Re: Forum: Login problem
Post by: lakrsrool on October 26, 2015, 07:57:06 PM
It was a server problem that's now fixed. :)

Thanks for the reply, so then apparently you're not able to answer the two questions I asked:
Quote from: lakersrool
So bob3160, were you having  problems  for a while logging in?

bob3160, what is the source of your conclusion that a "server problem" was the issue (where did you get this information from).

I would assume you had a source as to where you got the information that there was a "server problem".

I already understand that it works for you (and presumably everyone else otherwise they would say so of course).  And of course I'll be looking into Graig's suggestion.  However that said, I use AT&T wireless for my internet connection so since it's a rather ubiquitous provider I'm inclined to think this is not the problem actually.

That said, since I'm inclined to think that AT&T will not be the problem I'm at this time hooking up a modem to access multiple ISP's via dial-up to see if I get the same problem.  If my AT&T Internet connection provider is causing this then I should not have the same problem using multiple dial-up ISP's.  It's  going to take me awhile to test this out.

In the mean time it would be appreciated if you could provide the source of your information that a "server problem" was causing this issue.

Thanks.
Title: Re: Forum: Login problem
Post by: bob3160 on October 26, 2015, 08:27:50 PM
"In the mean time it would be appreciated if you could provide the source of your information that a "server problem" was causing this issue."
It was posted by Avast on the day they had the service problem. It's been a while ago and I no longer have the thread link handy.
Title: Re: Forum: Login problem
Post by: lakrsrool on October 26, 2015, 09:58:39 PM
If incognito is the only way you can access the forum then I'd say it might be your ISP :-\

As Craig mentioned, contact your ISP.

OK, can we agree that if I connect to the internet with two other different ISP's (in this case using Dial-up since they are free and I can't connect up to another high speed provider without changing my service provider obviously) that if the problem persists then the problem would not appear to be my current high speed ISP provider (AT&T wireless)?

That is I can't see how the same problem would be occurring with 3 different ISP's and still conclude that it is the ISP's causing the issue.

So with that in mind I've done the following:

1) Connected my current OS (WIN7) to a dial-up modem and tried using two different ISP dial-up service providers

Conclusion: No change

2) Used another computer (my older XP) and once again connected to two different other ISP dial-up service providers.

Conclusion: Again no change.

This is what I get on the XP computer using a dial-up ISP, the first attachment is what I get attempting to login using FF browser on the XP using dial-up and also what I get using PM browser on my high speed wireless connection with AT&T.  Otherwise all the other browsers just end up appearing to refresh the screen and display what you see in the second attachment after clicking on the Avast button.  The second attachment is of course the Avast forum page where I am supposed to be able to login to Avast. This displays for all browsers when I bring up the Avast Forum.  This page continues to display after attempting on all browsers with all ISP connections after attempting to login with the exception of the PM browser on WIN7 and FF browser on XP which will instead display what you see in the first attachment after my attempt to login to Avast forum.

Title: Re: Forum: Login problem
Post by: bob3160 on October 26, 2015, 11:19:42 PM
Can't help you. Don't use dial up or XP.
I have no problems and there aren't other reports of this problem.
Submit a report directly to Avast:
http://support.avast.com/support/tickets/new
Title: Re: Forum: Login problem
Post by: lakrsrool on October 26, 2015, 11:34:15 PM
Can't help you. Don't use dial up or XP.
I have no problems and there aren't other reports of this problem.
Submit a report directly to Avast:
http://support.avast.com/support/tickets/new

This link is for "products and support" which only has to do with the various Avast applications.

If you think that this link will actually be able to help me with this forum problem I'd be willing to wager that it won't.  Btw, I'm using an AT&T high speed internet provider with WIN7 OS, all the other was for testing purposes to rule out an ISP provider as the problem.  So this hasn't anything really to do with XP OS or dial-ups as you put it.

If you don't believe me on why I don't think I'll get any help with the link you provided, here's some evidence for you (see attachment), clearly all this has to do with the Avast product(s) and nothing to do with accessing the Avast forum based on my search.  And I've already heard plenty of testimonials on this board how poorly this support performs.  As you know what you're generally going to end up hearing is to upgrade to a higher priced Avast product which of course is irrelevant to my issue.

Example of what I get using the link you provided:

Title: Re: Forum: Login problem
Post by: -midnight on October 27, 2015, 12:08:45 AM
This is what it shows when I try to login on IE11.

The little orange circle just keeps spinning.
Title: Re: Forum: Login problem
Post by: lakrsrool on October 27, 2015, 02:20:05 AM
This is what it shows when I try to login on IE11.

The little orange circle just keeps spinning.

In IE browser go to "Tools" > "InPrivate Browsing" and see if this helps.

This should NOT be necessary, but the only way I can login to Avast Forum is using "Private" browsing in browsers (Chrome is called "Incognito", IE calls the same thing "InPrivate Browsing", other browsers generally use the term "private" in some way).
Title: Re: Forum: Login problem
Post by: lakrsrool on October 27, 2015, 02:36:41 AM
For the "experts" on this board, this is the issue from what I can tell.

I've traced the redirect paths when logging into the Avast forum and no matter which link is used the final URL redirect always ends up "https://forum.avast.com/?nologin=1".

This is the Avast forum login page.

What should happen as far as I can see is that this URL "https://id.avast.com/login?target=https%3A%2F%2Fforum.avast.com" should take the user to a LOGGED-IN forum page.  If you notice -midnight's attachment shows this URL (that in this case ends up hung).

For some reason it appears I'm getting redirected to this "https://forum.avast.com/?nologin=1" URL all the time which may be the problem.

I've shut-down cold and then rebooted which all you "experts" should know clears (flushes) the DNS cache.  I've also done a reset of my ISP server to clear any possible DNS cache that might be there.

I'd like to know from anyone whether they also get redirected to this "https://forum.avast.com/?nologin=1" URL like in my case?

And if this is not the case for anyone else then why do I have this issue when others do not?

Using IE to click on the "login" tab in the Avast forum page appears to do absolutely nothing, it simply ends up on the same page and same "https://forum.avast.com/?nologin=1" URL.

Other browsers, Pale Moon, Firefox will actually be redirected to the page I've attached previously.  Chrome appears to refresh the page but to the same "https://forum.avast.com/?nologin=1" URL web page as well.

I can only login using "privacy" browser options i.e. IE "InPrivate Browsing", Chrome "Incongnito", FF "New Private Window" etc.  Doing this when I click on the "login" link it takes me to the "https://id.avast.com/?target=https%3A%2F%2Fforum.avast.com#login" URL which is the Avast login page and then when logging in I get directed to "https://forum.avast.com/" which is the forum.

Of course if I'm logged in to the forum (after using a "privacy" page" then all of these links go directly to the logged-in Avast forum, but if I'm not logged in then any of the regular browser windows (not "privacy" windows) fail to get me to the Avast forum in ALL browsers.

If I don't use the "Privacy" browser settings all I get directed to is the "https://forum.avast.com/?nologin=1" URL repeatedly (which is where I start from) and never do reach the actual Avast LOGIN-PAGE.  Again, as I've posted before I've tried disabling all add-ons that do any "blocking" in each of the 4 browsers which makes no difference.

I've used multiple ISP's (high speed AT&T is my ISP, but also tried free dail-up ISP's on more than one computer and using more than one OS and still get the same thing).

Anyone have any ideas.
Title: Re: Forum: Login problem
Post by: bob3160 on October 27, 2015, 12:48:19 PM
I'm using Chrome, Firefox, Opera and Edge and IE all without any problems logging into the my.avast.com account.
(http://www.screencast-o-matic.com/screenshots/u/Lh/1445946426548-82053.png)


The question is what are you using that's blocking internet access ???
(Moderator assistance requested.)
Title: Re: Forum: Login problem
Post by: Staticguy on October 27, 2015, 01:02:11 PM
I used to have this problem few months back where u have to do the steps mentioned in the 1st reply by stibi and the 1st screenshot from reply 15. I didn't come across to the screenshot from reply 18. At present, that problem doesn't come anymore. Back then, I cleared all the history files which includes browsing history, download history, cookies and other site and plugin data, cached images and files, passwords, autofill form data, and hosted app data from google chrome.

After that I did this https://www.whatsmydns.net/flush-dns.html#windows-vista-7 once done that, I turned off my modem for 30 seconds and turned back on and wait for couple of minutes. After that I came back to avast forum and that problem didn't appear and at present doesn't appear at all. I use broadband.
Title: Re: Forum: Login problem
Post by: -midnight on October 27, 2015, 02:07:17 PM
I can't login in IE 11 because it shows has to have Java installed.
Title: Re: Forum: Login problem
Post by: CraigB on October 27, 2015, 02:24:26 PM
I can't login in IE 11 because it shows has to have Java installed.
All the years on the forum and you don't know the difference ::)
Your pic shows you need java script turned on, this has nothing to do with the Java program which you don't require.

See here https://support.microsoft.com/en-au/gp/howtoscript on how to enable javascript in IE

I only use IE as well as some other members that I know of and access to the Avast forum is not a problem.
Title: Re: Forum: Login problem
Post by: lakrsrool on October 28, 2015, 02:42:46 AM
I used to have this problem few months back where u have to do the steps mentioned in the 1st reply by stibi and the 1st screenshot from reply 15. I didn't come across to the screenshot from reply 18. At present, that problem doesn't come anymore. Back then, I cleared all the history files which includes browsing history, download history, cookies and other site and plugin data, cached images and files, passwords, autofill form data, and hosted app data from google chrome.

After that I did this https://www.whatsmydns.net/flush-dns.html#windows-vista-7 once done that, I turned off my modem for 30 seconds and turned back on and wait for couple of minutes. After that I came back to avast forum and that problem didn't appear and at present doesn't appear at all. I use broadband.

Thank you for your post.  I've been afraid that it was probably an Avast cookie problem.  Probably all you had needed to do was clear the cookies actually.

I've wanted to avoid doing this because I have 154 different sites that depend upon cookie settings and I have to take many hours (probably at least 5-6 hours total) to establish these cookies all over again for websites that can manage to keep their cookies working unlike Avast obviously.  Of course I invariably do not have the records to a large number of these sites which complicate the issue of getting back to where I was before even more.  I had needed to do this one other time in the past many years ago and I'm pretty darn sure it was Avast cookies causing the problem at that time as well (can't' swear on it however) which is when I learned at that time what a huge problem it is for me to have to clear cookies.  If I recall I was only using IE at the time and didn't have the advantage of using FF which provides a built in way to clear website specific cookies that other browser do not provide.

Sadly it turns out that it is Avast cookies that have been causing the problems in IE, Chrome and FF.  It would also be the case for Pale Moon (PM) as well except that in this case Avast in their infinite wisdom (sarcasm obviously) has decided not to support PM of which PM has thread topic on this subject in their forum.  Isn't it interesting that all 23 of my other forums manage to support PM, yet Avast can't seem to manage to do this.  In fact out of all the 154 membership sites I use ONLY AVAST cannot find a way to support Pale Moon!!!  Flat out ridiculous if you ask me that it appears virtually everyone else has no problem with PM yet Avast does.  >:(  (if anyone is able to use the Avast forum with the PM browser please post here)

Fortunately, as I mentioned above, in the case of FF and PM these two browsers provide a way for the user to delete website specific cookies so it's not necessary to clear all the cookies.  Unfortunately in the case of PM it's not supported anyway, but I went ahead and cleared the cookies just to check this out. That turns out in the end to have been the wrong thing to do since now of course I have to spend at least 5-6 hours total time dealing with the missing cookies that I need for a total of 154 membership websites.  I've already spent well over 2½ hours re-establishing cookies in PM for the most used websites and will be dealing with the remaining websites for literally months as I run across them re-establishing cookies for these sites as well.  And of course there are many websites that I no longer have a record of what their passwords are (i.e. 11 of the forums alone) so all of these sites have to have their passwords reset which takes even more time to deal with.

In the case of Chrome and IE these browsers do not provide a way to delete website specific cookies so in the case of these two browsers unless one wants to install an add-on to maintain website specific cookies all cookies have to be cleared to fix the problem that Avast has with their cookies in my case.

So since I'm using PM now instead of FF because of the direction FF is taking with their version 42+ I'm now having to deal with 154 websites that need the cookies that I unfortunately cleared and this includes 24 forums all of which with the exception of the Avast forum can apparently keep their forum cookies in working order.

In the case of the Avast forum they had 22 different cookies some of which were apparently causing the Avast login issues in my case.  I now find that the Avast forum presently only needs actually 8 cookies and not 22 cookies so good old Avast is leaving all kinds of junk cookies behind that need to obviously be cleaned up.  Oh and don't tell me that it's a matter of simply cookies getting "corrupted" which has nothing to do with Avast because I virtually never use Chrome and use IE even less yet all four of my browsers I tried had the same Avast cookie problem (well actually in the case of PM it's also that the browser is not supported).  Why do I have 22 Avast cookies which when deleted in FF (since FF is one browser that actually provides the user the ability to delete website specific cookies as a part of the browser) the FF browser then works fine with the Avast login.  And why is the Avast login problem fixed when clearing cookies in the browsers I almost never use.  OK, the Avast evangelists are going to argue otherwise, well all I can say is that out of 24 web-forums and out of another 130 more membership forums that all depend upon keeping the cookies maintained properly Avast is the ONLY ONE of all of these websites that has the problem and with all four of my browsers 2 of which I virtually never use.  So when did these browser cookies get "corrupted" that I virtually never use if the cookie problem has nothing to do with Avast?  And I would add if I recall correctly it has been Avast that has had this issue in the past while on the other hand again NONE of the well over 100 other membership websites I use has EVER had this kind of issue with cookies that I can recall.  And as we can see Staticguy has apparently had the same problem as well, I can't help but wonder if Staticguy has had any problems with any other membership websites that need cookies to work or does it only happen to involve Avast!!!!!
Title: Re: Forum: Login problem
Post by: CraigB on October 28, 2015, 05:12:10 AM
Just for your information CCleaner and WinPatrol are able to clear specific cookies, there are probably many more programs that have the same ability.

The Avast forum also only uses two cookies - avast.com and forum.avast.com
Title: Re: Forum: Login problem
Post by: Staticguy on October 28, 2015, 11:10:48 AM
Your welcome lakrsrool. By the way, I forgot to mention in my previous post I even use CCleaner to make sure everything is cleaned out. As CraigB mentioned after that.
Title: Re: Forum: Login problem
Post by: -midnight on October 28, 2015, 12:20:16 PM
@CraigB,

I just logged in on IE11 without having to turn java script on.
Title: Re: Forum: Login problem
Post by: CraigB on October 28, 2015, 01:40:48 PM
@CraigB,

I just logged in on IE11 without having to turn java script on.
Congratulations

So what did you do to fix the issue displayed in your prior pic?
Title: Re: Forum: Login problem
Post by: bob3160 on October 28, 2015, 02:03:05 PM
@ lakrsrool
"In the case of Chrome and IE these browsers do not provide a way to delete website specific cookies so in the case of these two browsers unless one wants to install an add-on to maintain website specific cookies all cookies have to be cleared to fix the problem that Avast has with their cookies in my case."
For Chrome, this statement isn't true. you just need to learn to dig a little deeper into the settings:
https://support.google.com/chrome/answer/95647 (https://support.google.com/chrome/answer/95647)


This may also hold true for IE but it's not my default browser. :)
Title: Re: Forum: Login problem
Post by: -midnight on October 28, 2015, 02:08:48 PM
@CraigB,

I just logged in on IE11 without having to turn java script on.
Congratulations

So what did you do to fix the issue displayed in your prior pic?

I didn't do anything to fix the issue.  I just went to the forum and logged in.
Title: Re: Forum: Login problem
Post by: CraigB on October 28, 2015, 02:12:12 PM
@CraigB,

I just logged in on IE11 without having to turn java script on.
Congratulations

So what did you do to fix the issue displayed in your prior pic?

I didn't do anything to fix the issue.  I just went to the forum and logged in.
So why couldn't you log in before with IE "as you stated" and now you can.
Title: Re: Forum: Login problem
Post by: lakrsrool on October 28, 2015, 05:40:32 PM
@ lakrsrool
"In the case of Chrome and IE these browsers do not provide a way to delete website specific cookies so in the case of these two browsers unless one wants to install an add-on to maintain website specific cookies all cookies have to be cleared to fix the problem that Avast has with their cookies in my case."
For Chrome, this statement isn't true. you just need to learn to dig a little deeper into the settings:
https://support.google.com/chrome/answer/95647 (https://support.google.com/chrome/answer/95647)


This may also hold true for IE but it's not my default browser. :)

Thanks for the tip, but I'm already aware of this in Chrome.

What I'm talking about is drilling down to the website specific cookies which Firefox is really good at.  Check out the attachment and you can see that what FF provides is the ability to deal with just the Avast cookies out of the many 100's of cookies in a typical list which is all that Chrome provides.

What I've done to fix Chrome so it does what FF already provides is install the add-on "Edit ThisCookie" which as you can see from the 2nd attachment now provides the ability to get website specific cookie information and apply whatever changes you might want.

As far as IE is concerned, while the browser doesn't provide a list of cookies it does provide an extensive setting protocol to delete cookies including a check-box to keep cookies that apply to sites in your "favorites" settings so with this setting only cookies that do not apply to sites in "favorites" would be deleted so I could have removed the Avast forum from my favorites and then this would have allowed me to remove these cookies and still keep most if not all of my important cookies I need a lot (unfortunately in my hast I didn't do that).  Of course thanks to the Avast cookie problems I'll be dealing for many months now as I run across them in regards to logins and security settings that were all in the cookies I had for the 154 sites that I need cookies for that are now gone in all four of my browsers unfortunately.

Apparently you're using Chrome as your default, sorry but there are areas that Chrome cannot match Mozilla browsers (which includes not only Firefox but SeaMonkey and Pale Moon to some extent even though PM is now officially a "fork", etc).  For one thing the only way to get a "warning" message when closing multiple tab Chrome browsers (which as you know can be many tabs) is to install an add-on to do this (and this does not work well I might add anyway).  So if you have a bunch of tabs and forget you wanted to address something, to bad, in Chrome it's closed without any double-check warning for the user.  And of course there is the cookie issue which also requires an add-on to drill down l like Mozilla browser can already.  Another thing Chrome does not do for the user is to provide a way to clear Cache when exiting the browser like Mozilla browsers will do (for that matter IE will do this as well).  Nope, once again you have to install an add-on to do this in Chrome which I had do by adding the "Click&Clean" add-on in Chrome to do this.  Also the "element hiding" add-ons in Chrome do not work well and will generally often fail to work when initially loading the browser which in the case of Mozilla browsers and IE for that matter work flawlessly.  I've also found that in some cases a few of the Chrome add-ons fail to load at all.  Also the manner in which Chrome loads pages is not to my liking, Chrome will load in "chunks" (can't recall off hand why that is but to put it simply it's just the inherent way Chrome is built) while on the other hand Mozilla browsers (my Firefox and Pale Moon) will load pages all at once which I prefer and I would add by the time Chrome has finally loaded an entire page I find it clearly slower in the end than Firefox and especially in the case of Pale Moon which loads very quickly.  Also as far as Pale Moon is concerned it is much more adaptable to user preferences, i.e. you can have the tabs at the top like all the other browsers do now (same as Chrome and Firefox etc now) or you can have the tabs lower and the address bar at the top (like it used to be for all browsers).  Also for Pale Moon you have the choice to show the status bar which is nice because it provides the user with more progress information while loading pages. I could go on, but suffice to say I'm not that much of a Chrome fan, the one thing Chrome is good at are "Themes" which I guess is nice since I'll have to admit I do like the theme I use for Chrome a little better than what I have in the other browsers.  So I guess if aesthetics is your preference Chrome is nice but I'd have to think that functionality is more important overall of which Chrome in many respects simply can't match Mozilla browsers.
Title: Re: Forum: Login problem
Post by: lakrsrool on October 28, 2015, 06:20:39 PM
Just for your information CCleaner and WinPatrol are able to clear specific cookies, there are probably many more programs that have the same ability.

The Avast forum also only uses two cookies - avast.com and forum.avast.com

Thanks Graig, I really appreciate your helpful input.  I've ended up installing an add-on for Chrome (Edit ThisCookie) to do want I wanted with cookies in the future.  This provides the ability to drill-down to site-specific cookies which is already native to Firefox in the first place.  Unfortunately in my haste I've ended up deleting all cookies in my default Pale Moon browser because I wanted to make sure that it was true that Avast does not support Pale Moon so I ended up deleting all the cookies.  Same thing for Chrome and IE, but I rarely use these browsers.  Thankfully Firefox has the ability to drill-down to site-specific cookies so I'm all good with Firefox but I'm now using Pale Moon because of the direction Firefox is going as of version 42 which is becoming more and more like a clone of Chrome unfortunately.  I will now be able to drill-down in FF (as before) as well as Chrome and will be able to delete just Avast cookies in the future when Avast does this again.  As far as IE is concerned this browser has a protect "favorites" cookies setting so I can just remove the Avast forum from my favorites and deal with their cookies this way in IE.  Unfortunately this time I didn't think about doing this so I've lost all my cookie settings in IE as well as Chrome and Pale Moon which will cause me to need to be addressing logins and security settings for many months as I run across them (as was the case the last time this occurred).  I've already spent over 2½ hours addressing some of the more important sites that need cookies set. Some of the security setting are very cumbersome where I have to have codes sent to me, also there are some sites that I either don't have the  passwords or ID's for and in  some cases resetting the passwords etc doesn't even work so I cannot even get into these sites without signing up as another user and in some cases I really want to keep the userID already have but can't do this.  Very frustrating when sites do this like Avast does by not addressing their cookies responsibly.  Well again, now I'll be able to deal with it better, but that doesn't help me in the situation I find myself now.

I've checked these apps out that you mentioned since at one time I was interested in being able to block all program updates (or at least warn me if this is occurring) and I'm not sure but MAYBE WinPatrol provides this.

Do you use either or both of these apps?

Do you know if WinPatrol has the ability to intercede when applications might attempt to auto-update?

I've had Avast set to not update, but sometimes Avast will ignore this setting.  Also I do not want FF to update either, but I think at least FF honors settings that users have and do not just over-ride settings like Avast will do sometimes unfortunately.  Avast will use the excuse that it involves a "security issue" when they will sometimes simply ignore user settings and do an upgrade regardless of what the user wants.

Quote from: GraigB
The Avast forum also only uses two cookies - avast.com and forum.avast.com

Well actually Firefox lists 8 cookies for the Avast forum:
Avast.com - locale2
Avast.com - IDT2
Avast.com - avastComGiCountry
forum.avast.com - forumavast.com
forum.avast.com - PHPSESSID
ui.ff.avast.com - userid
ui.ff.avast.com - userid
ui.ff.avast.com - userid

In the case of the Chrome add-on the last 3 cookies are broken down into more detail:
avast.com - s_fid
avast.com - s_nr2
avast.com - s_vi

Check out the attachments I posted in my reply to Bob regarding this.

Of course as I posted before, the Avast forum had 22 different cookies in FF when I checked before deleting them when FF (and all the other browsers) failed to allow me to login to the Avast forum.  So clearly the was a lot of "junk" cookies left behind by the Avast forum, some of which most likely was causing my issue logging into the forum.
Title: Re: Forum: Login problem
Post by: DavidR on October 28, 2015, 07:33:22 PM
Not sure if ui.ff.avast.com is still valid, but it is present on mine.

There is another possible and that is id.avast.com and this is used when validating your forum and or my.avast.com (and a cookie for that) logon.

There is another for blog.avast.com, support.avast.com, store.avast.com, my.new.avast.com and press.avast.com.

Most of those are also session cookies only.

I use the firefox add-on CookieMonster to manage cookies - I block all 3rd party cookies - I specifically allow some cookies and that would include those sub-domains of avast.com. Other than that I usually allow session cookies, these get removed when the browser is closed.
Title: Re: Forum: Login problem
Post by: -midnight on October 28, 2015, 08:40:57 PM
@CraigB

This morning it didn't show that I had to have Java Script turned on.
Title: Re: Forum: Login problem
Post by: lakrsrool on October 28, 2015, 11:13:37 PM
Not sure if ui.ff.avast.com is still valid, but it is present on mine.

There is another possible and that is id.avast.com and this is used when validating your forum and or my.avast.com (and a cookie for that) logon.

There is another for blog.avast.com, support.avast.com, store.avast.com, my.new.avast.com and press.avast.com.

Most of those are also session cookies only.

I use the firefox add-on CookieMonster to manage cookies - I block all 3rd party cookies - I specifically allow some cookies and that would include those sub-domains of avast.com. Other than that I usually allow session cookies, these get removed when the browser is closed.

Before I deleted all the Avast cookies in FF to fix the forum login problem there were three instances of "ui.ff.avast.com" listed in FF.

After I deleted all the Avast cookies and logged into the Avast forum successfully finally I ended up with three more instances of this same cookie.

So it would appear that the Avast forum is currently adding these cookies.

As to the CookieMonster add-on, I totally agree that this is a very good add-on but I find that I can do most if not all that I would personally need out of CookieMonster just using what is already native to FF in regards to dealing with cookies.

Since you're a FF user maybe you haven't run across this: Go to "Tools" then go to "Page Info" (instead of going to "Option" were the "Show Cookies" option is located and probably where most users go), here you will find a plethora of information on the current webpage your on (more than any browsers provide that I'm aware of), now go to the "Security" tab where you'll find a "View Cookies" button which provides the user the opportunity to remove the cookies that ONLY APPLY to the website you're on.  This is really all I need myself and as I've said I'm not aware of any other browser that goes to these links to provide the user the opportunity to see this much data about the current website being used as you'll find in "Page Info".  As I said, I think most users will end up going from "Tools" > "Option" which is more typical of what you'll find with other browsers, however in the case of FF this "Page Info" option is very helpful.

I have enjoyed FF for many many years and would have personally never change to Pale Moon if it wasn't for the direction that Firefox is now heading as of version 42.  As you probably already know as of Firefox 42, unsigned addons cannot be used in the standard release (and beta) builds of Firefox. Full stop.  I've got a couple of add-ons I don't expect much response from the developers and in the case of one of them I've used it for many years and it can't be duplicated by any other currently available add-ons that I'm aware of. As I see it, at which time the FF customer base is unconditionally denied the ability to make their own respective decisions regarding what add-ons they are allowed to use then this becomes a potential deal breaker in my view as I would suspect is likely the case with a quit a few FF users besides myself.  So as of version 40 I'm not accepting any more FF upgrades since Mozilla has revealed that it will deprecate support for its current add-ons and go the Chrome route thus essentially becoming more and more just another Chrome-clone sadly.

I'm currently very please with Pale Moon (the fact that Avast will not bother to support PM aside, which btw is the only website I've ran across so far that I've really got anything to complain about using PM) and find it very fast, dependable and efficient.  Of course the future at some point maybe in question, but for now I'm very pleased.  I personally find that other than FF, PM handles add-ons and provides much more advantages to the user than Chrome or IE for that matter.
Title: Re: Forum: Login problem
Post by: DavidR on October 29, 2015, 12:11:52 AM
I don't need to go to the page info - I just look at CookieMonster - and it will show all avast related cookies.

Many topics relating to FF and unsigned add-ons in the general and this forum, which is why the AOS add-on has now been signed.
Title: Re: Forum: Login problem
Post by: bob3160 on October 29, 2015, 12:33:24 AM
"Apparently you're using Chrome as your default, sorry but there are areas that Chrome cannot match Mozilla browsers "
You're entitled to your opinion even if I don't happen to agree with it. :)
(Please keep your reply short and sweet. :) )
Title: Re: Forum: Login problem
Post by: lakrsrool on October 29, 2015, 08:30:05 AM
I don't need to go to the page info - I just look at CookieMonster - and it will show all avast related cookies.


I understand that CookieMonster will do this (as will most other Cookie manager add-ons), and I fully appreciate and thank you for posting about the CookieMonster add-on and have previously said that in my opinion it "is a very good add-on".

I was only pointing out that in the case of the FF browser this same function is already available to the user, along with a lot of other webpage info as well.   And of course with this in mind I only meant to say that Cookie manager add-ons can be an absolute necessity for many browsers but on the other hand it is in fact not really that necessary in the case of the FF browser for this very reason.
Title: Re: Forum: Login problem
Post by: davews on October 29, 2015, 09:56:28 AM
Just to say that I can also not login to the forum with Palemoon - all I get is a blank page with an exclamation mark in an orange triangle and my addressbar is showing https://id.avast.com/?target=https%3A%2F%2Fforum.avast.com#login
I am posting this in Opera 12. You are not alone.
Title: Re: Forum: Login problem
Post by: lakrsrool on October 29, 2015, 03:47:40 PM
Just to say that I can also not login to the forum with Palemoon - all I get is a blank page with an exclamation mark in an orange triangle and my addressbar is showing https://id.avast.com/?target=https%3A%2F%2Fforum.avast.com#login
I am posting this in Opera 12. You are not alone.

Thanks for your post Dave, it is up to Avast to want to make the effort to support the Pale Moon browser addressed here in this Avast topic: Cannot sign in here with the Pale Moon Browser (https://forum.avast.com/index.php?topic=177015.0)

All Pale Moon users are getting this same page attempting to login to Avast.

For some users (including myself) it has been discovered that Avast cookies were causing a problem using any browser to login to Avast, by clearing the Avast cookies this solved the problem for all browsers with the exception of Pale Moon of which an issue remains that consists of more than an Avast cookie related problem in this case.

This problem for Pale Moon users logging into Avast started getting reported as of Aug 09, 2015 as evidenced by a Pale Moon forum topic on this issue.
Title: Re: Forum: Login problem
Post by: lakrsrool on October 29, 2015, 04:25:31 PM
In reference to my post above this problem with Pale Moon users not being able to login to Avast was first reported in the Pale Moon forum around the same time that appears to coincided with the date of this comment referencing a change Avast made as we see here in this Avast forum post:  my.avast.com and forum.avast.com are the same now (https://forum.avast.com/index.php?topic=154050.msg1120234#msg1120234) .  I would add that Pale Moon has reportedly done everything possible regarding this Avast login incompatibility issue with Pale Moon.

So I'd have to conclude that this issue all comes down to just the procedure used by Avast to login to Avast, users can still read the forum without logging in.  Of course this login issue includes logging into the "myavast" account as well since as pointed out above these logins have merged and as I pointed out above you might note as of the same date that users started reporting this login issue for Pale Moon users.

Clearly this issue is on Avast to fix if they really wanted to make the effort....  I can disable Windows User Account Control (UAC) and will then get a hang sometimes instead of the typical results that has been posted but of course the login is simply failing in another way and of course it makes no sense to remove recommended security in the first place just because Avast fails to remain compatible with Pale Moon.

It is sad to see this so often pervasive corporate attitude that emerges as a result of organizations in general becoming so expansive that they see no need to make the effort to accommodate as contrast to what is typically the case with smaller organizations.

We should all be able to agree here in this Avast forum that it is not at all that much to ask Avast to have the comity to simply make the effort to support Pale Moon browser users.  ???

Title: Re: Forum: Login problem
Post by: bob3160 on October 29, 2015, 10:29:41 PM
"it is not at all that much to ask Avast to have the comity to simply make the effort to support Pale Moon browser users. "
Eventually. Right now I'm sure they are concentrating on Avast 2016. (Short and sweet.) :)
Title: Re: Forum: Login problem
Post by: lakrsrool on October 29, 2015, 11:11:25 PM
"it is not at all that much to ask Avast to have the comity to simply make the effort to support Pale Moon browser users. "
Eventually. Right now I'm sure they are concentrating on Avast 2016. (Short and sweet.) :)

It all depends upon what "eventually" is.... I'd like to think you're correct, but I'm frankly not holding my breath ;).... I'll check back w/u in another 90 days to discuss once again ;) (Short and sweet)  :)
Title: Re: Forum: Login problem
Post by: davews on October 30, 2015, 10:21:17 AM
"it is not at all that much to ask Avast to have the comity to simply make the effort to support Pale Moon browser users. "
Eventually. Right now I'm sure they are concentrating on Avast 2016. (Short and sweet.) :)
Thanks for your helpful reply. I appreciate that Avast are working on their new products but it would be nice to have some acknowledgement that they are aware of this issue and a timetable as to when it will be fixed. Forum login issues affect us whatever version of the software we are using.
Title: Re: Forum: Login problem
Post by: bob3160 on October 30, 2015, 03:48:54 PM
"it is not at all that much to ask Avast to have the comity to simply make the effort to support Pale Moon browser users. "
Eventually. Right now I'm sure they are concentrating on Avast 2016. (Short and sweet.) :)
Thanks for your helpful reply. I appreciate that Avast are working on their new products but it would be nice to have some acknowledgement that they are aware of this issue and a timetable as to when it will be fixed. Forum login issues affect us whatever version of the software we are using.
Report your problem directly to Avast:
http://support.avast.com/support/tickets/new
Title: Re: Forum: Login problem
Post by: davews on October 30, 2015, 08:27:08 PM
OK, I have submitted a ticket:
Ticket ID: 13797   Subject: Forum login problems with Palemoon browser
Will see what happens if anything.
Title: Re: Forum: Login problem
Post by: lakrsrool on October 31, 2015, 12:51:19 AM
OK, I have submitted a ticket:
Ticket ID: 13797   Subject: Forum login problems with Palemoon browser
Will see what happens if anything.

Thanks davews for doing this.... That said, I'm personally not very hopeful.  If you take a look at the Pale Moon thread on this topic (the link you previously posted) you'll see why.

It is surmised that the new combined login that Avast has released is likely coded using Asynchronous Programming with the abstraction called "promises" (http://blogs.msdn.com/b/ie/archive/2011/09/11/asynchronous-programming-in-javascript-with-promises.aspx) (or sometimes deferreds) which is not really a good idea for a login interface actually (refer to link for details on this approach) and I would add that in so doing may very well be neglecting to check for their existence in browsers.  It is pointed out in the Pale Moon topic that Avast may have actually taken the easy approach and used quote "... a cookie-cutter library" for their new "single sign-on" login procedure and because of this will most likely have "no way to troubleshoot or fix it as a result".  It is advised that Avast should be using ".... any of the server-side shims available" which would go a long way toward helping improve browser compatibility.

I'm simply not convinced that Avast is going to really care enough to make the effort to do it right in order to fix the issue. I'm inclined to think that this problem ticket will simply not reach the level of priority at which point Avast would address this issue to be perfectly honest.  I'd like to think otherwise, but I'm afraid this is perhaps just the way Avast does things. 

But we'll see, I told bob3160 that I would touch bases with him in another 90 days and see where we stand at that point.  I'd certainly like to be wrong and instead be pleasantly surprised to find out bob3160 is correct in the end, but I'm afraid I'll instead be asking bob3160 to come up with another excuse and another dead-line date.  ;)

Prove me wrong Avast!!

   
Title: Re: Forum: Login problem
Post by: bob3160 on October 31, 2015, 01:59:09 PM
OK, I have submitted a ticket:
Ticket ID: 13797   Subject: Forum login problems with Palemoon browser
Will see what happens if anything.

Thanks davews for doing this.... That said, I'm personally not very hopeful.  If you take a look at the Pale Moon thread on this topic (the link you previously posted) you'll see why.

It is surmised that the new combined login that Avast has released is likely coded using Asynchronous Programming with the abstraction called "promises" (http://blogs.msdn.com/b/ie/archive/2011/09/11/asynchronous-programming-in-javascript-with-promises.aspx) (or sometimes deferreds) which is not really a good idea for a login interface actually (refer to link for details on this approach) and I would add that in so doing may very well be neglecting to check for their existence in browsers.  It is pointed out in the Pale Moon topic that Avast may have actually taken the easy approach and used quote "... a cookie-cutter library" for their new "single sign-on" login procedure and because of this will most likely have "no way to troubleshoot or fix it as a result".  It is advised that Avast should be using ".... any of the server-side shims available" which would go a long way toward helping improve browser compatibility.

I'm simply not convinced that Avast is going to really care enough to make the effort to do it right in order to fix the issue. I'm inclined to think that this problem ticket will simply not reach the level of priority at which point Avast would address this issue to be perfectly honest.  I'd like to think otherwise, but I'm afraid this is perhaps just the way Avast does things. 

But we'll see, I told bob3160 that I would touch bases with him in another 90 days and see where we stand at that point.  I'd certainly like to be wrong and instead be pleasantly surprised to find out bob3160 is correct in the end, but I'm afraid I'll instead be asking bob3160 to come up with another excuse and another dead-line date.  ;)

Prove me wrong Avast!!

 
Let's get something straight, asking Avast, might get you help on this. (You've already done that.) I only offered you a logical explanation.
I'm an Avast user just like you so I don't make your, my, or any one else's wishes a reality.
Please, no more novels. :)
Title: Re: Forum: Login problem
Post by: davews on November 05, 2015, 12:01:51 PM
Well 6 days after I submitted my ticket I had a reply - he suggested I cleared my cookies and browser history. I have replied back saying we know that is not the problem and politely suggested they download a copy of Palemoon and replicate the problem. I am not hopeful I will get anywhere...
Title: Re: Forum: Login problem
Post by: davews on November 06, 2015, 12:34:30 PM
Second response from Avast support just received:

"Hello Dave, I have reproduced it and sent to our developers.  When I will have any information i will contact you again."
Getting there maybe...
Title: Re: Forum: Login problem
Post by: Eddy on November 06, 2015, 12:41:30 PM
As of today the login also doesn't work when Using Opera (12.17)
Title: Re: Forum: Login problem
Post by: abruptum on November 06, 2015, 12:42:06 PM
Second response from Avast support just received:

"Hello Dave, I have reproduced it and sent to our developers.  When I will have any information i will contact you again."
Getting there maybe...
Good news...maybe.
Title: Re: Forum: Login problem
Post by: Eddy on November 06, 2015, 01:19:54 PM
Let's hope they not only solve it for Palemoon but also for Opera and perhaps other browsers.
Title: Re: Forum: Login problem
Post by: bob3160 on November 06, 2015, 01:21:00 PM
As of today the login also doesn't work when Using Opera (12.17)
Isn't that a rather old version of Opera ???
I had no problems signing into the forum using Opera (33.0.1990.58)
(http://www.screencast-o-matic.com/screenshots/u/Lh/1446812444807-78572.png)
Title: Re: Forum: Login problem
Post by: Eddy on November 06, 2015, 01:26:25 PM
Yes it is a old version.
The last one that is using Presto.

Yesterday there was no problem.
Ofcourse all cookies, temp files and such deleted.


On a side note about Palemoon.
Requirements:
Windows XP SP3/Server 2003
A processor with SSE2 capabilities

Seems silly to me that SSE2 is needed for systems that run XP/2003 since most systems that run them don't have a cpu that supports SSE2
Title: Re: Forum: Login problem
Post by: GFM on November 06, 2015, 03:14:07 PM
Seems silly to me that SSE2 is needed for systems that run XP/2003 since most systems that run them don't have a cpu that supports SSE2

Palemoon project is an optimized compile of Firefox code from the get-go, and as such uses SSE2.  Its not an OS dependency as far as I know, and at one time it was common to run XP on newer hardware to keep legacy applications alive or even downgrade from Vista  :)  If your XP box was still an old CPU, Palemoon simply wasn't the right fit of browser for your needs.

To compare, Google Crome browser dropped support for non-SSE2 CPUs back in release 35 but still supports XP for the current version.

So as time marches on, Palemoon performance gains might not be as significant as they used to be over other browsers, but those of us using it for so long are reluctant to change just for one website, so fixing this Avast login issue would be great.
Title: Re: Forum: Login problem
Post by: davews on November 06, 2015, 05:11:45 PM
Opera 12.16 works fine here (virtually identical to 12.17), but I stay permanently logged in so will try and not log out.. As said, Opera 12 is the last of the old Presto series before they moved to a Chrome lookalike. I eventually moved to Palemoon which is now my default browser, a branch of Firefox which will never have the Australis look.
Fingers crossed that they will come up with a solution.
Title: Re: Forum: Login problem
Post by: stibi on November 06, 2015, 07:26:46 PM
As of today the login also doesn't work when Using Opera (12.17)

No - it is my actual used Opera Version, since newer versions don't run properly  ;-)
And makes a very large amount of workload.
Title: Re: Forum: Login problem
Post by: lakrsrool on November 06, 2015, 10:42:53 PM
I found what can cause the Avast forum login to fail to work for ALL browsers (for those that have found they were unable to login to the Avast forum).  If you use a different email address for logging into the Avast Account (my.avast.com) than you have for the Avast forum then you won't be logged into the forum (OK, makes sense so far), but what this also does is make the "login" button in the Avast forum totally non-functional (Oops, doesn't make sense).

This is because Avast has linked the forum login to the Avast account login (my.avast.com), so then why have a login link in the Avast forum at all?  That is, since the user is either automatically successfully logged into the Avast forum when they login to their Avast Account using their "matching" Avast Account login ID or is not successfully logged into the Avast forum in the event the Avast Account (my.avast.com) login does not "match" the Avast login ID on file and there's nothing else to be done either way.  On the other hand, if the user finds they are not logged into the Avast forum account one would still in this case not expect the login link that displays on the Avast forum interface to basically be totally non-functional and simply do absolutely nothing which is what happens in this case.  It seems to me that the login button in the Avast forum has become perhaps confusing, redundant and clearly sketchy because all it does now is trigger the login to the Avast Account (my.avast.com) interface.  And if the user logs into an Avast account that is not linked to the users forum account then the login link still remains displayed in the Avast forum (because the user is NOT logged into the forum in this case) but is currently a totally non-functional button at that point.

Epiphany, if the "Login Button" doesn't work in these cases then how about providing the user with an explanation as to why it doesn't work?  How about prompt the user they must login using the same ID and PWD as they currently have for the Avast Account?.... Uh, hmmm, but wait... in the case of a new Avast Account ID this would not actually exist for the Avast forum.... hmmm, it appears a Catch-22 is developing here apparently because if we create an Avast forum ID to match the new Avast Account ID then oops we have no more past Avast forum user history obviously.

So then we're stuck with having to renew an account to the same email account ID that needs to match the Avast Forum email ID that in some cases might involve an email address that no longer exists at the present time.  Epiphany once again, Houston we've got a problem..... Great!!!!  If I'm not mistaken it appears we've unfortunately reached an impasse that Avast apparently did not take the time to think out.

Avast needs to in my view take a different approach. Avast is expecting people to always be able to keep the same email address for the renewal (in order to sync the Avast forum for that user).  I've now actually found that up to now I've personally got 3 different Avast accounts all with different information because I've renewed under 3 different email addresses over the past 15+ years using Avast.

The problem is that with this new "single-sign-on" approach the Avast forum is now linked to the email address of just ONE of those Avast account email address ID's.  And if you either don't recall the email address ID previously used or are unable to login to the email address ID that exists for your Avast forum (because it maybe that the former email address may no longer exist) then you've got problems.

So what happens if a person no longer uses a previously used email address?  Avast, did you think of that possibility? Does the user in this case lose their entire Avast forum history?  I presume then a user has to go to the trouble of having Avast transfer all of the Avast forum account information over to the new Avast Account login email address ID to sync the two accounts again.  Seems a bit cumbersome to me.

It appears that Avast has not thought this entire "all-in-one" login out very thoroughly.  The entire approach creates problems and to have a "Login Button" in an Avast forum that simply becomes totally non-functional with no explanation to the user in these type of matters certainly doesn't help either.  Really, didn't Avast think this out at all?

I don't know, this all makes me a little worried about the Avast app itself if Avast can't even appropriately figure out their login interface procedure.

Maybe I'm wrong here somewhere, if so please explain, I'll be happy to hear there's an answer that I'm overlooking.  I have to admit, for me the whole "single sign-on" approach is a bit confusing as to how in the way this login approach is used will actually work very well under all circumstances that may arise.

And of course now we're having growing problems with various browser compatibility issues with this new "single sign-on" approach that Avast has decided to use.

Please provide feedback.  :)

Btw, sorry, I know it's long bob3160, I apologize for that, but then if you think about it sometimes a full explanation in order to gain a thorough understanding of an issue requires people to have to read a little more than they might want.  ;)
Title: Re: Forum: Login problem
Post by: Eddy on November 06, 2015, 10:53:25 PM
Login trough facebook is also not working anymore.
Don't know if this is related to normal logins.
Title: Re: Forum: Login problem
Post by: lakrsrool on November 06, 2015, 11:02:01 PM
If you clear all current Avast Cookies I'll bet it then works (until it breaks again later of course).  ;)
Title: Re: Forum: Login problem
Post by: Eddy on November 06, 2015, 11:27:02 PM
You just lost that bet  ;D
Title: Re: Forum: Login problem
Post by: lakrsrool on November 07, 2015, 12:35:15 AM
Oh well, it ain't the first time and probably won't be the last  ;D
Title: Re: Forum: Login problem
Post by: bob3160 on November 07, 2015, 12:45:23 AM
Must have been a server problem on Avast's end. It's working again:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1446853448305-75302.png)
Title: Re: Forum: Login problem
Post by: DavidR on November 07, 2015, 01:11:30 AM
Must have been a server problem on Avast's end. It's working again:
<snip image>

Generally I view my.avast.com via my browser - mainly because I don't like the restricted size of the UI which can't be resized.

However by way of a confirmation, I have been able to login to my avast account.
Title: Re: Forum: Login problem
Post by: lakrsrool on November 07, 2015, 01:28:05 AM
The recently reported problems logging in have been via Opera browser and using Facebook presumably using any browser.  And of course the ongoing issue with the Pale Moon browser that has already been documented many times.

Other methods to login would presumably work OK.  So the issues are interface specific.
Title: Re: Forum: Login problem
Post by: lakrsrool on November 07, 2015, 01:40:26 AM
Must have been a server problem on Avast's end. It's working again:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1446853448305-75302.png)

I notice in your attachment that you've got the "Licenses" message "There are no licenses that can be used for you current device." (as is the case for me no matter which account of the 3 accounts that I've been able to find so far that all say this as well).

So I guess the above is what we should see for a FREE Avast account, right?

On a side note, I notice that Avast spells "licenses" this way but when registering it's spelled "licence" by Avast in that interface.  Not at all a critical point of course, just sort of an interesting point of inconsistency is all.
Title: Re: Forum: Login problem
Post by: bob3160 on November 07, 2015, 03:23:32 PM
Must have been a server problem on Avast's end. It's working again:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1446853448305-75302.png)

I notice in your attachment that you've got the "Licenses" message "There are no licenses that can be used for you current device." (as is the case for me no matter which account of the 3 accounts that I've been able to find so far that all say this as well).

So I guess the above is what we should see for a FREE Avast account, right?

On a side note, I notice that Avast spells "licenses" this way but when registering it's spelled "licence" by Avast in that interface.  Not at all a critical point of course, just sort of an interesting point of inconsistency is all.
You'll see the same in free or paid. (Notice this is snapshot of Avast IS.)
To see any licenses you actually need to click on Licenses:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1446905344930-63657.png)


That's when you can see any licenses you may own or have owned:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1446905508039-11942.png)


At this point, you can also "Renew" an expired license or "Get" a new license:
Renew takes you directly to the website to renew the license for the product.
(http://www.screencast-o-matic.com/screenshots/u/Lh/1446905805209-5954.png)


Get a new license brings up the following:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1446905805209-5954.png)
Once you make a purchase selection, you'll be taken to the appropriate website.




Title: Re: Forum: Login problem
Post by: lakrsrool on November 07, 2015, 05:20:06 PM
Thanks bob3160, after checking out the "Account" page in more detail I'm impressed, there's a plethora of information available to the user that I wasn't aware of all this time.  I've never really bothered to even look at this page.  In fact before looking into this login problem as of yesterday I've actually never logged into the page via the Avast AV interface to even be able to see any of this.

bob3160, you don't need to bother to read any further if you don't want to since I'm expanding on the topic below and it's admittedly a bit verbose and perhaps to some a bit meandering.  :)  So thanks again for the info.

Of course each of my accounts have different what I guess are "reward levels" and as I've pointed out I've learned that I've got to login to the Avast Account in the AV UI that matches my Avast Forum login user ID (email account) otherwise I am unable to use the Avast forum with any browser and as I've mentioned the login "button" in the Avast forum is non-functional unless I've logged into the Avast Account (my.avast.com) that corresponds to the Avast forum ID (email account).

So apparently when I log into Avast using the Avast AV UI this logs me into my.avast.com and theoretically logs me into the Avast forum as well as long as I'm logging into the Avast Account that is what is on file for the Avast forum which is what makes this new "single sign-on" approach that Avast has decided to use a bit sketchy as pointed out in my previous post.  So this "single sign-on" approach involves the access to 3 interfaces (maybe more that I'm unaware of) which are 1) the website Avast account access (my.avast.com), 2) the Avast UI "Account" page, 3) the Avast forum.  From what I can see however the Avast UI "Account" page is logged into separately but once logged in will impact the other two Avast Account interfaces depending upon what Account is logged into.  In other words, doing a login via either the website login (my.avast.com or using the logon "button" in the Avast forum logs into both the website Account interface (my.avast.com) and the Avast forum but NOT the the Avast UI Account page.  On the other hand the Avast UI Account page does impact the other two Avast account interfaces I just mentioned.  Both a bit confusing and a bit sketchy and as we know not without "bugs" and doesn't cover all possible scenarios that might involve for example email account that can no longer be used i.e. say the email account has been subsequently closed.

But anyway, thanks again bob3160 in the event you've actually taken the time to read to this point, there's a lot of good system info provided in that Avast UI "Account" page.
Title: Re: Forum: Login problem
Post by: nana3 on November 07, 2015, 11:00:44 PM
I am still unable to login to this forum via Pale Moon while I can do it via IE11 and the latest Firefox.  I don't remember my avast account sign in password but that should be of no value since I can sign in with the above-mentioned browsers but NOT with Pale Moon.  So that must be another problem.  This has been going on for MONTHS now. 
Title: Re: Forum: Login problem
Post by: lakrsrool on November 07, 2015, 11:20:19 PM
I am still unable to login to this forum via Pale Moon while I can do it via IE11 and the latest Firefox.  I don't remember my avast account sign in password but that should be of no value since I can sign in with the above-mentioned browsers but NOT with Pale Moon.  So that must be another problem.  This has been going on for MONTHS now.

As posted in this topic there is a problem ticket with Avast support on this issue so Avast is aware of the problem with their login using Pale Moon.  Notice on the previous page you will find the current progress on this problem ticket by clicking HERE (https://forum.avast.com/index.php?topic=174762.msg1264948#msg1264948).
Title: Re: Forum: Login problem
Post by: nana3 on November 08, 2015, 06:16:53 AM
Thanks for the reply. 

The fact that Avast knows about the problem does not guarantee that they will fix it as the problem was posted on Sept 28 2015, a fix was asked by me then and nothing has happened so far. 

Do Avast WANT to fix it or are they unable to fix it - that's the question.  I've lost faith in Avast! 

The problem with signing in to Avast is and has been discussed in numerous forums.  Doesn't bode well for Avast's name......
Title: Re: Forum: Login problem
Post by: Eddy on November 08, 2015, 06:26:39 AM
avast sure want and is trying to fix the problems.
But keep in mind that avast can't do anything about problems if they are caused by Facebook/Google/setting the user has made.
Title: Re: Forum: Login problem
Post by: nana3 on November 08, 2015, 06:44:03 AM
Eddy, I'm not so sure if Avast want to fix the problems.  What are others to do if they cannot post here of any problems they have with Avast?    Personally, I don't have facebook nor google.... so that's not it. 

Title: Re: Forum: Login problem
Post by: Eddy on November 08, 2015, 06:52:28 AM
Looks like you haven't read all posts:
https://forum.avast.com/index.php?topic=174762.msg1265256#msg1265256

Quote
What are others to do if they cannot post here of any problems they have with Avast?
They can...
- Submit a ticket
- Mail avast
- Call avast (no not the so called support desk)
- Send a letter
- Visit one of the avast offices
- Fax avast
- Visit a seminar where people from avast are and talk to them
Title: Re: Forum: Login problem
Post by: lakrsrool on November 10, 2015, 08:52:13 AM
Does Avast ever offer fixes in the form of independent patches as opposed to being included in version update releases?

I ask because I don't like what I'm seeing in Avast 16 so far, but would certainly like to have this Pale Moon browser issue with the Avast login fixed for my Avast 15 version.
Title: Re: Forum: Login problem
Post by: Eddy on November 10, 2015, 10:30:03 AM
No separate patches, the updates are included in version updates.
Title: Re: Forum: Login problem
Post by: davews on November 11, 2015, 07:50:01 AM
Does Avast ever offer fixes in the form of independent patches as opposed to being included in version update releases?

I ask because I don't like what I'm seeing in Avast 16 so far, but would certainly like to have this Pale Moon browser issue with the Avast login fixed for my Avast 15 version.
Surely apart from its interaction with my.avast.com the login problem is purely to do with the avast forum and my.avast.com websites. What has this to do with the issue state of the avast progam, it should be irrelevant and they could do the necessary changes at any time.
Still no update from Avast themselves.
Title: Re: Forum: Login problem
Post by: lakrsrool on November 14, 2015, 08:11:57 AM
Does Avast ever offer fixes in the form of independent patches as opposed to being included in version update releases?

I ask because I don't like what I'm seeing in Avast 16 so far, but would certainly like to have this Pale Moon browser issue with the Avast login fixed for my Avast 15 version.
Surely apart from its interaction with my.avast.com the login problem is purely to do with the avast forum and my.avast.com websites. What has this to do with the issue state of the avast progam, it should be irrelevant and they could do the necessary changes at any time.
Still no update from Avast themselves.

And I've found out there's not much hope there ever will be an update from Avast on this.

I know the last you've heard from Avast is the following:
Second response from Avast support just received:

"Hello Dave, I have reproduced it and sent to our developers.  When I will have any information i will contact you again."
Getting there maybe...

Dave, I've gone ahead and submitted a "Support Request" on this as of 11/8/15 as well - Ticket ID: 21898

After a few days of emails from Avast Support having me try a few workaround links none of which worked I got the following response after asking:
Quote
Will Avast be addressing this issue and eventually provide a patch or upgrade to fix this in the future?  If so do you know when?
 
Or will this be something that Avast will not be fixing at all going forward and therefore require users to have to use an alternate browser than Pale Moon for the foreseeable future?

Here's the response from Avast that I got after 5 previous messages to from Avast trying out ways to work-around the problem:
Quote
[since] it is an Avast issue, I dont think they would be considering trying to look for a possible resolution anytime soon. Palemoon is quite a small browser in comparison to Chrome, Firefox & Internet Explorer, if they found that this browser became a widely used one, then I am sure they would consider it. But for now, it works in other more popular browsers, so I would suggest using these when you need to login to Avast

It's really sad that Avast isn't interested in doing anything for Pale Moon users just because this browser is not considered "popular" enough for Avast to bother with.  :(



Title: Re: Forum: Login problem
Post by: Eddy on November 14, 2015, 11:18:23 AM
You are totally wrong.
avast is currently trying to make it work with Palemoon, but it is not "snapping with the fingers ét voila solved".

Somehow it seems that many people (especially the young ones) have forgotten (or don't know) what patience is.
Title: Re: Forum: Login problem
Post by: -midnight on November 14, 2015, 01:57:16 PM
I tried logging in with one of my three administrator accounts (don't know how I could have three), yesterday morning.  Used the same password as I do on my local administrator account  but it wouldn't work so I clicked on forgot password and the option to change password was sent to my hotmail account.  I clicked on the link to change my password and  typed in the password that I always use, then was able to log on to my administrator account.  ???
Title: Re: Forum: Login problem
Post by: bob3160 on November 14, 2015, 03:45:00 PM
I tried logging in with one of my three administrator accounts (don't know how I could have three), yesterday morning.  Used the same password as I do on my local administrator account  but it wouldn't work so I clicked on forgot password and the option to change password was sent to my hotmail account.  I clicked on the link to change my password and  typed in the password that I always use, then was able to log on to my administrator account.  ???
That always works when you swear your using the right password but it's not the one you actually used.
Been there, done that.
A computer doesn't forget. Users often do and usually blame the computer.  :) (It's the human thing to do.)
Title: Re: Forum: Login problem
Post by: -midnight on November 14, 2015, 04:08:22 PM
I was using the right password and it's the same one I use on my limited and administrator accounts.

Evidently my computer did forget the password.  I for sure didn't.
Title: Re: Forum: Login problem
Post by: bob3160 on November 14, 2015, 10:22:34 PM
I was using the right password and it's the same one I use on my limited and administrator accounts.

Evidently my computer did forget the password.  I for sure didn't.
If it makes you happy. :)
Title: Re: Forum: Login problem
Post by: lakrsrool on November 15, 2015, 12:09:55 AM
You are totally wrong.
avast is currently trying to make it work with Palemoon, but it is not "snapping with the fingers ét voila solved".

Somehow it seems that many people (especially the young ones) have forgotten (or don't know) what patience is.

Simple question: How can I be "totally wrong" when all I'm doing is posting EXACTLY what was said to me in emails that I received from Avast Support concerning a ticket that I opened on the topic?

Eddy, I can forward the entire email chain to you or I can forward the emails that I referenced in my post here and you'll see that the emails came from Avast support.

I think it would be better worded to say that the Avast Support person I corresponded with is "wrong" based on the assumption that "avast is currently trying to make it work with Palemoon....".

I'm not debating whether they may or may not be, all I'm doing is posting the correspondence I had with Avast Support verbatim and based on this drawing the logical conclusion that if what was told to me in messages I received from Avast Support are true it would clearly be debatable as to when/if this gets done.

If you look at what I posted I asked: "Will Avast be addressing this issue and eventually provide a patch or upgrade to fix this in the future?  If so do you know when?...."

.... and the reply was "I dont think they would be considering trying to look for a possible resolution anytime soon. Palemoon is quite a small browser in comparison to Chrome, Firefox & Internet Explorer, if they found that this browser became a widely used one, then I am sure they would consider it. But for now, it works in other more popular browsers, so I would suggest using these when you need to login to Avast".

Perhaps my conclusion is a bit abrupt and we can possibly take out of what was said that while it may not be "anytime soon", Avast may eventually find "that this browser" is "widely used" enough to "consider it".  ;)  (that is using the same words that were told to me)

I do agree with you on one thing......  those young-ins tend to be way too inpatient!!!  8) ;)
Title: Re: Forum: Login problem
Post by: lakrsrool on November 15, 2015, 12:16:34 AM
I tried logging in with one of my three administrator accounts (don't know how I could have three), yesterday morning.  Used the same password as I do on my local administrator account  but it wouldn't work so I clicked on forgot password and the option to change password was sent to my hotmail account.  I clicked on the link to change my password and  typed in the password that I always use, then was able to log on to my administrator account.  ???
That always works when you swear your using the right password but it's not the one you actually used.
Been there, done that.
A computer doesn't forget. Users often do and usually blame the computer.  :) (It's the human thing to do.)

Isn't that the truth.... :)

I can't count the times I could swear I knew the right password but for some reason it didn't work. :-\

.... and the bigger problem is I can't even account for it based on age since it's been happening to me all my life!!!  ;)
Title: Re: Forum: Login problem
Post by: polonus on November 15, 2015, 12:23:14 AM
Well I experienced that just as my alter ego went to log-in at WOT. As a security precaution they removed the password and you had to change passwords and had to fill out a Captcha to be able to again log-on. Good against website log-in insecurities or eventual attackers. I praise them for that.
I remember an old trick of an IT admin that always first gave in a wrong password and only in the second instance came up with the right one. Password and rhymes they can be a real pain in the proverbial parts. I all wish you a smooth log-on and Avast's security both offline and online,

polonus
Title: Re: Forum: Login problem
Post by: -midnight on November 15, 2015, 01:28:04 AM
I tried logging in with one of my three administrator accounts (don't know how I could have three), yesterday morning.  Used the same password as I do on my local administrator account  but it wouldn't work so I clicked on forgot password and the option to change password was sent to my hotmail account.  I clicked on the link to change my password and  typed in the password that I always use, then was able to log on to my administrator account.  ???
That always works when you swear your using the right password but it's not the one you actually used.
Been there, done that.
A computer doesn't forget. Users often do and usually blame the computer.  :) (It's the human thing to do.)

Isn't that the truth.... :)

I can't count the times I could swear I knew the right password but for some reason it didn't work. :-\

.... and the bigger problem is I can't even account for it based on age since it's been happening to me all my life!!!  ;)

I was using the right password.   Have no idea why it didn't work on my administrator account. 
Title: Re: Forum: Login problem
Post by: lakrsrool on November 15, 2015, 01:45:28 AM
Well I experienced that just as my alter ego went to log-in at WOT. As a security precaution they removed the password and you had to change passwords and had to fill out a Captcha to be able to again log-on. Good against website log-in insecurities or eventual attackers. I praise them for that.
I remember an old trick of an IT admin that always first gave in a wrong password and only in the second instance came up with the right one. Password and rhymes they can be a real pain in the proverbial parts. I all wish you a smooth log-on and Avast's security both offline and online,

polonus

You just reminded my of my Catch-22 situation with WOT, I keep a file with all my passwords (and as I've posted previously about forgetting them, well I sometimes forget to put them in the file when created of course as well) and using that password wasn't working for WOT weeks ago.  So I was clicking on the link to reset the password and I get messages on the webpage (see attachment) an email will arrive telling me what to do, but emails never do arrive.

Now I find out on the webstite (just as you've posted) that they've reset all passwords, great, so I was wondering why my password wouldn't work and I'm STILL wondering why I get no emails when I'm supposed to from them.

It very well could be that I no longer use the email account anymore but I've tried all my emails I have now and it never arrives.

These idiot developers should use their brains more and realize that email accounts do get closed from time to time and provide another method to contact them, but no they don't thing about that possibility at all.  So I've got essentially a DEAD ACCOUNT that I can't login to and can't get the password reset.  And I'm not going to create another account just because these idiots can't think of all possibilities of what might occur (like closed email accounts) because I like my ID and don't want to change it (and of course I cannot create the same ID as it already exists).

Sometimes I wonder if these guys have any brains at all, don't they think about all possible scenarios at all?

Title: Re: Forum: Login problem
Post by: lakrsrool on November 15, 2015, 01:49:41 AM
I tried logging in with one of my three administrator accounts (don't know how I could have three), yesterday morning.  Used the same password as I do on my local administrator account  but it wouldn't work so I clicked on forgot password and the option to change password was sent to my hotmail account.  I clicked on the link to change my password and  typed in the password that I always use, then was able to log on to my administrator account.  ???
That always works when you swear your using the right password but it's not the one you actually used.
Been there, done that.
A computer doesn't forget. Users often do and usually blame the computer.  :) (It's the human thing to do.)

Isn't that the truth.... :)

I can't count the times I could swear I knew the right password but for some reason it didn't work. :-\

.... and the bigger problem is I can't even account for it based on age since it's been happening to me all my life!!!  ;)

I was using the right password period!  Have no idea why it didn't work on my administrator account.

Speaking for myself, seriously, I'm not doubting what you say at all (nothing is infallible as we know, who am I to say the database didn't get corrupted in some manner, it's happened before or more likely human error on their part actually maintaining a Database)  You would agree however that most of the time it's a case of forgetting passwords, right?

..... Just not in your case.  ;)
Title: Re: Forum: Login problem
Post by: -midnight on November 15, 2015, 01:53:00 AM
I did not forget my password.
Title: Re: Forum: Login problem
Post by: lakrsrool on November 15, 2015, 02:15:45 AM
Back to the idiot WOT developers, so they reset my password and I need to have them send me an email to fix the situation but in the event I've apparently closed the email account (since no emails arrive) or they've got that record wrong too (my email address wrong) and therefore I can't get the necessary instructions to be able to login. 

And if that isn't enough........ when I go to the forum to ask what to do (since they have no other contact available of course) wouldn't you know it I've got to login to the forum to let them know I'm unable to login.

IDIOTS!!!!  So they design an elaborate software program and don't even consider the possibility that someone might either forget their address of record or the account might at some point be closed!!!!!!
Title: Re: Forum: Login problem
Post by: lakrsrool on November 15, 2015, 03:38:32 AM
Creating another account with WOT to login to their forum to let them know I can't login was an experience to be remembered, their messages when the login information is inadequate are cutoff on the browser, the messages are incorrect (I have what they require but they don't think so re: password), they will say the CAPTCHA is incorrect when the did not even prompt for a CAPTCHA in the first place.  I find out I have to allow "google.com" so the CAPTCHA will work.  And when I finally get into the forum Support Page I see a long list of posters not only complaining about all of the above but the situation I'm experiencing getting the password reset to an account that already exists but is inaccessible because WOT isn't able to do what they need to do to reset the password.  And all of this because WOT decides to reset ALL passwords because they want to go from 6 digits to 8 digits. WOW
Title: Re: Forum: Login problem
Post by: davews on November 15, 2015, 10:17:56 AM
Not sure why there is all the talk on here about trying to login with the wrong password. In Palemoon we don't even get to a login page where we can type a username/password in, just a blank page with an exclamation mark in an orange triangle.
Title: Re: Forum: Login problem
Post by: bob3160 on November 15, 2015, 02:50:58 PM
Not sure why there is all the talk on here about trying to login with the wrong password. In Palemoon we don't even get to a login page where we can type a username/password in, just a blank page with an exclamation mark in an orange triangle.
Avast has already acknowledged that it's not currently supporting PaleMoon.
Until it does, you have 2 choices, continue to use PaleMoon without Avast or, use a supported browser.
The main part of Avast is still protecting you.
Title: Re: Forum: Login problem
Post by: davews on November 15, 2015, 04:03:41 PM
I hear what you say Bob, but that was not what was implied in the emails I received from Support. One thing I find particularly unhelpful in these forums is the negative and at times hostile attitude by some of the "Überevangelists", surely you are here to help not to take sides. For what it is worth I have currently moved over to Firefox as my main browser but would dearly like this issue and a couple of others sorted so that I can continue to support Palemoon. If the attitude on here continues I may well abandon Avast as well, there are plenty of other AVs out there.
Title: Re: Forum: Login problem
Post by: bob3160 on November 15, 2015, 04:39:03 PM
This has nothing to do with hostility but simply with reporting the facts as they have been pointed
out in various parts of this forum.
There aren't any sides to take since this is simply a matter or fact. Using a sparely used browser brings these sort of
problems.
Since I use many different browsers, it's something I run into often and something I've learned to accept.
If this was a popular browser and, not supported, I could understand an urgency.



Title: Re: Forum: Login problem
Post by: lakrsrool on November 15, 2015, 06:46:15 PM
OK, we can all agree that Pale Moon clearly does not rank up there with many of the more popular browsers, it's not even close and this is a fact.  But I understand it is also a fact that not supporting Pale Moon still amounts to dismissing just over 1½-2 million users since it is also a fact that this is the estimated number of current Pale Moon users.  Again, I'm not denying that Chrome and Firefox for example doesn't have probably 25 times and 10 times the number of users, respectively. And I'm not saying this is not a legitimate factor to point out either.  But at the same time I think we should also all agree that it would certainly be nice for Avast to help out the disenfranchised 1½-2 million users who really do like Avast and therefore want to us Avast as their AV that just happen to also like and want to use Pale Moon as their browser of choice.  :)
Title: Re: Forum: Login problem
Post by: bob3160 on November 15, 2015, 07:07:18 PM
OK, we can all agree that Pale Moon clearly does not rank up there with many of the more popular browsers, it's not even close and this is a fact.  But I understand it is also a fact that not supporting Pale Moon still amounts to dismissing just over 1½-2 million users since it is also a fact that this is the estimated number of current Pale Moon users.  Again, I'm not denying that Chrome and Firefox for example doesn't have probably 25 times and 10 times the number of users, respectively. And I'm not saying this is not a legitimate factor to point out either.  But at the same time I think we should also all agree that it would certainly be nice for Avast to help out the disenfranchised 1½-2 million users who really do like Avast and therefore want to us Avast as their AV that just happen to also like and want to use Pale Moon as their browser of choice.  :)
Not being able to using sign in to Avast on PaleMoon certainly doesn't mean you can't use Avast.

Title: Re: Forum: Login problem
Post by: lakrsrool on November 16, 2015, 05:54:55 PM
OK, I have submitted a ticket:
Ticket ID: 13797   Subject: Forum login problems with Palemoon browser
Will see what happens if anything.

Well davews, I just received an email from Avast support this morning informing me that my ticket is now closed:

Quote
We have not heard from you in several days regarding the ticket below.

Ticket ID: 21898

Subject: Avast forum login problems with Palemoon browser. An error appears as an orange triangle with only a partial forum page displayed. The issue has been well documented in various forum including Avast and Pale Moon forums.

If you do not need any more help, we will consider this ticket closed.

I had no idea I needed to keep a line of communication open by continuing to contact Support regarding the ticket but rather it was my impression that the ticket would remain open as long as the issue persisted and we would be contacted on any progress.

Davews, wasn't it your impression that we would be informed of any progress regarding our tickets and if this is the case then wouldn't you think that this would require our Tickets to stay open in order to do this?
Title: Re: Forum: Login problem
Post by: nana3 on November 16, 2015, 08:40:28 PM
Shame on Avast! for refusing to acknowledge Pale Moon as a valid browser!!!!!!!!!

Not customer friendly at all.  Your only mission is to promote Google browser because you probably get $$$ from them.  Wait until Firefox will loose even more customers in the future.... will you then kick your Firefox customers also to the curb? 

I am EXTREMELY disappointed in Avast and am sure that many Pale Moon customers feel the same way!   >:(   >:(   >:(   
Title: Re: Forum: Login problem
Post by: DavidR on November 16, 2015, 09:10:32 PM
Shame on Avast! for refusing to acknowledge Pale Moon as a valid browser!!!!!!!!!

Not customer friendly at all.  Your only mission is to promote Google browser because you probably get $$$ from them.  Wait until Firefox will loose even more customers in the future.... will you then kick your Firefox customers also to the curb? 

I am EXTREMELY disappointed in Avast and am sure that many Pale Moon customers feel the same way!   >:(   >:(   >:(   

First I'm an avast user who has been using avast for eleven and a half years (not an avast employee).

It has nothing to do with Avast! refusing to acknowledge Pale Moon as a valid browser, it is about its small userbase and it being 64bit. Originally avast only supported the three main browsers of the day Netscape Navigator, Internet Explorer and if I recall correctly Mozilla Browser (pre-dates firefox by many years). No chrome back then.

Avast has continued to expand the supported browsers, but it hasn't added them all at once and the programming effort has been applied on a market share/user base order of priority. But for the most part avast is set up to try and support all 32bit browsers html protocol, that you can see in the default settings (attached image).

Some browsers using html however, aren't able to work so have to be restriced to avast only scanning well known browsers.

As far as I'm aware avast are working on firefox 64bit which has recently been slated for release - so that in itself should be good news for Pale Moon, a 64bit browser based on firefox, yes/no, I just don't know.
Title: Re: Forum: Login problem
Post by: davews on November 16, 2015, 09:19:08 PM
Lakrsrool - I have just sent another email to Avast in response to the last one I received asking if there has been any progress by their developers. At least I will try and keep it active as long as I can.
David R - I suggest you do a bit of research - Palemoon is available in both 32 and 64 bit versions, we have the forum login issue with either version. This problem has absolutely nothing to do with Avast AV scanning browsers, and a bit puzzled you mention 'HTML', something that has been a fundamental part of browsers for the past 25 years or so. The issue is solely that we cannot login to the forum with Palemoon which is an issue totally separate from anything the AV itself is doing. It is sad that Avast don't seem to want to solve this issue, it should be basic web design which anybody could sort out if they had access to the server code.
Title: Re: Forum: Login problem
Post by: DavidR on November 16, 2015, 09:37:32 PM
@ davews
The fact that it is 32bit won't help much with market share, but all I was trying to show is that it isn't about Avast! refusing to acknowledge Pale Moon as a valid browser.

You could try checking the option in my image, that may allow for a logon to work, but it would kind of defeat the purpose of having the web shield.
Title: Re: Forum: Login problem
Post by: lakrsrool on November 16, 2015, 11:21:13 PM
@ davews
The fact that it is 32bit won't help much with market share, but all I was trying to show is that it isn't about Avast! refusing to acknowledge Pale Moon as a valid browser.

You could try checking the option in my image, that may allow for a logon to work, but it would kind of defeat the purpose of having the web shield.

DavidR, can you tell me what exactly the "Scan traffic from well-know browser processes only" setting actually does?

It makes no difference, the login to Avast fails either checked or not checked in Pale Moon.

Intuitively I would conclude that checked is better security, however I was totally unaware of this setting and I found it unchecked.  Considering the fact that I've never touched this setting (not knowing about it) I would assume that unchecked is therefore the DEFAULT setting.  Obviously if I haven't changed it on the basis I didn't even know about it and it's unchecked that would presume "default" would presumably have to be unchecked, right?

If my intuitive conclusion is that checked is better security, why would "unchecked" be the default?

Thanks

On the topic of the compatibility of Pale Moon, it would seem that communication within Avast Support must be extremely poor to non-existent.  When opening tickets, there is absolutely no awareness of the problem initially and after considerable correspondence attempting to figure it out there is also virtually no indication from Avast Support that Avast has any intention of addressing the issue, to the contrary it would seem the opposite based on the narrative expressed by Avast Support regarding this issue that I might add involve multiple tickets opened.  These are the kinds of things that are very frustrating to Avast users who want to see Avast provide much better quality in all aspects of their support to their users.
Title: Re: Forum: Login problem
Post by: DavidR on November 17, 2015, 12:25:07 AM
Just what it says, only those browsers that are well-know (and probably confirmed by avast), to whom it is well known is the question, avast most likely has a list of those. In which case they won't be pushed through the web shield.

Checked is definitely not the better security as effectively it means not well known then not scanned by the web shield.

Generally that option should resolve issues with browsers somehow in conflict with avast, so I'm surprised that it had no effect. Did you stop and restart the web shield as that is probably needed for the settings to take effect.

Other than the issue with the avast logon are you able to browse other sites even with Pale Moon with this option unchecked ?
Or more so logging on at other sites that require you to logon ?
Title: Re: Forum: Login problem
Post by: lakrsrool on November 17, 2015, 02:00:29 AM
Hey DavidR, all I can say is Wow, the setting "Scan traffic from well-known browser processes only" as worded was obviously confusing to me.  This is why I had asked what exactly it does.

I interpreted this to mean that Avast would only allow "well-known" browsers "only" if checked, but checked means that Avast will NOT scan browsers unless they are "well-known" if checked, so browsers NOT "well-known are "ignored" by Avast when "unchecked".  Got it, the way it's worded just seems a little ambiguous, so then like you said "unchecked" is less secure.

I would have worded the setting "Scan traffic from all browsers will be processed" and then make the default "checked" and make this the default.  This makes more sense to me than having a setting that means, paraphrase "better known browsers are scanned" when the setting is unchecked.  First of the all the wording Avast uses is confusing (in my opinion my wording makes more sense) and to me a checked setting is generally thought  of as "proactive" but in this case the way Avast as it worded an uncheck setting is what is more proactive.

Well, enough of that.... I've tried checking the setting and disabling the "Web Shield" and even clicked on the "OK" for that "Active Protection" window which causes the interface to exit at that level and give me the "Attention warning" and then turned the "Web Shield" back on and it makes no difference, still can't login into Avast.

Should I actually have to reboot? I wouldn't think so.  ???

There is no problem (setting unchecked) with any other sites with Pale Moon including many numerous forums that I use (including dozens of them that I use), it happens Avast is the only site that has this problem with Pale Moon and if I'm not mistaken this has been the case ever since Avast implemented the "single sign-on" (like the Pale Moon developers like to call it) where Avast has the login take care of both the Avast forum and the Avast Account (my.avast.com).  I've already posted here in the forum how problematic that can be and how in my view Avast did not think this out very well.

I've discussed this problem in detail in a previous post in this topic which let me be clear really has NOTHING to do with this Pale Moon login problem as it impacts all browsers in this case.  In brief terms I found what can cause the Avast forum login to fail to work for ALL browsers (for those that have found they were unable to login to the Avast forum) unless the user takes the step to have to clear all Avast cookies.  There is a reason for this, which I'll explain. As you know when FREE users renew their license for another year an email is requested from the user.  It is suggested that users provide the same email as the one used on the last one year renewal, but what about if an email account is closed (can happen you know) or perhaps the user forgets what email they used last time after an entire year.  So here's the problem, if you use a different email address than the email address for logging into Avast then you won't be logged into the forum (OK, you say no problem it makes sense to just login with the new email address), but what this (using a different email address than before) also does is make the "login" button in the Avast forum totally non-functional (Oops, doesn't make sense anymore) that is because the Avast forum login has the old email address on file that the user has either closed or forgotten.

Do you see how and why it appears that Avast has not thought all scenarios out very well.  To expect the user to have the same email available year after year is not realistic.  And the way Avast has done this is the Avast Account login tied also to the forum relies on the user having access to the same email address.

There may be something I'm missing or not understanding here. If I'm wrong in any way please let me how.

Note: Sometimes it takes more than a one-liner to explain things adequately (for those who are phobic about posts that aren't pithy)  ;)
Title: Re: Forum: Login problem
Post by: lakrsrool on November 17, 2015, 02:51:52 AM
Where are "time zone settings"?  I've looked everywhere on the forum and my Avast account, can't find the setting.

Also, on the subject of "emails" (see prior post) what is this setting for (see ATTACHED image) pointed out with the "?" in the attached image ?

There is a "Primary email" and then there is the option to "Add new email(s)", so what is this for?

I've had other emails in the past that I've used (because I didn't remember what I used before when I renewed for a year) and if I enter them I get an error that the email is already on file.  The problem is while I CAN use these other emails to login to an Avast account (my.avast.com) I can't use either of these other two emails because it breaks the Forum because if I do use these other two I can't login into the forum.  I find that I'm not logged in if I use the email to login to the Avast account (which does work for my.avast.com and has different award levels for each) but then the forum is not logged in and the login link in the forum fails to work (does nothing). 

These are some of the oddities I'm talking about.

So does anyone know what this option to "Add new email(s)" does?

Does this mean the user would be "adding" a "new" email like it says so that for whatever reason (I have no idea) the user will have more than one email and leave the "Primary" email as it is or does "Add new" email mean "change" the email (regardless of the word "Add") and the "new" replaces the "Primary" email?

If the latter, then it would be better worded to say "Change email" instead of "Add email", but if it means what it sounds like then what is the purpose of adding another "new" email?

Avast doesn't make things very clear as I've pointed out in the previous post.
Title: Re: Forum: Login problem
Post by: davews on November 17, 2015, 07:59:07 AM
To add to all this discussion (thanks Larksrool for the detailed analysis) I do not have the Avast webshield enabled and never have so, relying solely on the realtime scanner for protection. I am a skilled computer user and only have AV as insurance and know what I am doing - in fact I don't really need AV as it never ever finds any nasties. I used to be able to login to this Avast forum with Palemoon until you made your changes a couple of months ago, no problem. I am currently posting this with Opera 12.16, now long obsolete and no doubt on your list of 'unsupported' browsers. But it works. Palemoon (itself virtually identical to what Firefox was not many years ago before they added Australis) logs into every single other forum I visit. This has absolutely nothing whatsoever to do with the AV itself, purely a web and server issue at Avast, maybe using web standard techniques that are only supported by a small set of recent browsers and they have made no provision for browsers (including early versions of Firefox) which do not support that technology.

Come on, this is a forum login issue, hardly rocket science.

Title: Re: Forum: Login problem
Post by: bob3160 on November 17, 2015, 11:22:59 AM
@ lakrsrool,
I thought you were brighter than you led us to believe in your last reply.
You need to add a new email address in order to get rid of the current or no longer used email address.
Once you've added a new email address, you may make it your default and remove the old one.
Time Zone settings really have nothing to do with logging into the forum or your my.avast.com account but this is where you'll find it:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1447755606867-96567.png)
Still fairly short. :) Certainly not spread over many pages. :)
Title: Re: Forum: Login problem
Post by: DavidR on November 17, 2015, 04:38:13 PM
Hey DavidR, all I can say is Wow, the setting "Scan traffic from well-known browser processes only" as worded was obviously confusing to me.  This is why I had asked what exactly it does.

I interpreted this to mean that Avast would only allow "well-known" browsers "only" if checked, but checked means that Avast will NOT scan browsers unless they are "well-known" if checked, so browsers NOT "well-known are "ignored" by Avast when "unchecked".  Got it, the way it's worded just seems a little ambiguous, so then like you said "unchecked" is less secure.

I would have worded the setting "Scan traffic from all browsers will be processed" and then make the default "checked" and make this the default. 
<snip>

The problem is I believe, since this is really a troubleshooting option, if there were conflict on a specific browser and is under the 'Enable Web Scanning' option.

It could do with more clarity - If the 'Only' the crucial word were at the front it may help.
Title: Re: Forum: Login problem
Post by: Arnold72 on November 17, 2015, 05:01:14 PM
I feel this is pure laziness from the avast side to not support pale moon.2 million approx palemoon users could be potential paying customers.
Do avast not realise this..?

I find the replies to legitimate questions on this forum by moderators and users completely unhelpful and fanboy in  nature.Its obvious that avast are only interested in supporting chrome seeing as they try to sneak it on to peoples computer whenever they can.
I find this corporate attitude revolting and completely prejudiced towards not just pale moon but other non mainstream browsers.
Its a sorry state of affairs when we see such dictatorial under hand tactics by a security company.The tragic irony is that people have to make their browser insecure to log in to a security forum.Disgraceful and not very confidence building.
lets just hope avast will get their act together and provide good service to ALL browsers.My esteem for avast gets lower with every update and they seem to be in some form of moronic regression.
Thanks.
Title: Re: Forum: Login problem
Post by: lakrsrool on November 17, 2015, 05:54:05 PM
@ lakrsrool,
I thought you were brighter than you led us to believe in your last reply.
You need to add a new email address in order to get rid of the current or no longer used email address.
Once you've added a new email address, you may make it your default and remove the old one.
Time Zone settings really have nothing to do with logging into the forum or your my.avast.com account but this is where you'll find it:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1447755606867-96567.png)
Still fairly short. :) Certainly not spread over many pages. :)

bob3160, Really - What in the world would lead you to the conclusion that I thought "Time Zone" settings would have anything at all to do with "logging into the forum or your my.avast.com"?  You do understand the concept of two separate questions, RIGHT?

Here I'll help you out, here are the first two line of my post:
Quote
Where are "time zone settings"?  I've looked everywhere on the forum and my Avast account, can't find the setting.

Also, on the subject of "emails" (see prior post) what is this setting for (see ATTACHED image) pointed out with the "?" in the attached image ?

You do see the word "Also", RIGHT? ???

That word you should know connotes an additional point or in this case question.  You do realize that don't you bob3160? :-\

All you had to do is read the first two lines of my post to comprehend this concept, but apparently this concept of two separate questions totally escapes you.  But that's OK, I've certainly had my bad moments as well.  ;)

bob3160, I'll follow up on the constructive part of your post that actually applies to my question that I thank you for posting to not only try and keep things pithy for you but to see what I get in regards to the time-stamp as I didn't see anything change for me and to provide additional comments in regards to your explanations on the TWO questions I asked.  :)
Title: Re: Forum: Login problem
Post by: lakrsrool on November 17, 2015, 06:08:33 PM
@ lakrsrool,
I thought you were brighter than you led us to believe in your last reply.
You need to add a new email address in order to get rid of the current or no longer used email address.
Once you've added a new email address, you may make it your default and remove the old one.
Time Zone settings really have nothing to do with logging into the forum or your my.avast.com account but this is where you'll find it:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1447755606867-96567.png)
Still fairly short. :) Certainly not spread over many pages. :)

Fantastic bob3160, I've got my time-zone now, thanks  ;D  Who would have thought to find this type of setting in something called "look and layout" of "Modify Profile",  one would intuitively think either "Account Settings" or "Forum Profile" in that order (like all other forums I've seen) instead of something called "look and layout"  :-\ ???  (I might add that the settings are a bit unique compared to other forums but I digress)

Oh and by the way bob3260, my access to this setting looks very different than yours (see attached) and as I said certainly not what I would consider intuitive path to time-zone settings.

OK, that takes care of ONE of my TWO questions, I'll address the email address question next (just to try and keep things pithy for you bob3260).  ;)
Title: Re: Forum: Login problem
Post by: lakrsrool on November 17, 2015, 06:23:50 PM
@ lakrsrool,
I thought you were brighter than you led us to believe in your last reply.
You need to add a new email address in order to get rid of the current or no longer used email address.
Once you've added a new email address, you may make it your default and remove the old one.

If this window is meant to "CHANGE" the email address from the previous one then why would the process be worded "Add New Email"?

I think "Change your Email" would make more sense maybe.

Now the second point that makes little or no sense, What's the point of this reference to "Primary Email"?

The concept of having a "Primary Email" setting connotes that there can be other email addresses, RIGHT?  The word "Primary" connotes "Secondary"!!!!

If you are replacing an email hence only one email exists then what does "Primary Email" even mean?  Makes no sense!!!

Hence the confusion I expressed and why I asked the question.  ;)

I'm not quite sure what you mean by "you may make it your default and remove the old one", if the email replaces the old email this should be only one step, why do we need to "remove the old one"?

I presume your reference to the "Default" part of this is in reference to "Primary email"?   Again, if you ONLY HAVE ONE EMAIL (since your saying this process replaces your previous email) then what is the point about setting an email to be a "default" as you put it.

Perhaps you see why I asked the question in the first place.  I'm frankly still not sure what this process is the way it's word to be honest and I'm not about to try it out for fear this messes something up all together.  (me thinks I may not be able to login with any browsers once again like before if I play around with anything Avast has that as you can see frankly is very confusing the way it's presented)

As to your insightful conclusion:
Quote
I thought you were brighter than you led us to believe in your last reply.
  I'm pleased to know that you formerly thought I was brighter than you think I am :D, for what it's worth.  ;) ;D 8)
Title: Re: Forum: Login problem
Post by: bob3160 on November 17, 2015, 06:29:41 PM
@lakrsrool.
You received the answers even if you don't want to let them sink in.
I've had enough of your novels.

Title: Re: Forum: Login problem
Post by: lakrsrool on November 17, 2015, 06:41:11 PM
@lakrsrool.
You received the answers even if you don't want to let them sink in.
I've had enough of your novels.

Reading actually promotes learning.  We're never to old to learn (well maybe most of us), thankfully I still understand this concept approaching the age of 70.  ;)
Title: Re: Forum: Login problem
Post by: DavidR on November 17, 2015, 07:33:19 PM
@ lakrsrool
You can change forum Profile Settings layout look for the >> or << (triangle icons) and that changes the width.
Title: Re: Forum: Login problem
Post by: lakrsrool on November 17, 2015, 10:26:44 PM
Thanks for that info DavidR, that's good to know and I appreciate the help.

You still do have to find the time-zone setting in "Look and Layout" which to me seems an odd place as opposed to having the time-zone setting in either "Account settings" (most logical) or "Account Profile" perhaps (see 1st attachment).

Also I notice I am missing an "Actions" button as compared to the image posted by bob3160 (see 2nd attachment), but that's OK thanks to bob3160 I now know how to get to the time-zone setting which is what is important.

My question at this point is what's up with the dialogue used in the purported "Email Change" (titled "manage emails") interface (see 3rd attachment).  bob3160 posted that it's to change an email address (which is well and good on it's face), but if we think about it besides the wording "Add New Email" which suggests "Add" instead of "Change" or "Replace" which would lead one to believe we are talking about "additional" emails and the concept of having a "Primary Email" setting connotes that there can be other email addresses simply because the word "Primary" connotes the existence of a "Secondary" of the same entity.   If you are replacing an email hence only one email exists then what does "Primary Email" even mean?  Makes no sense!!!   Also the interface is titled "MANAGE EMAILS" (plural) suggesting more than one email can be involved.

I think a reasonable person would agree that IF this interface is to replace or change a users singular email address then the wording used is extremely ambiguous and certainly totally confusing as to what the interface is supposed to do.
Title: Re: Forum: Login problem
Post by: bob3160 on November 17, 2015, 10:56:35 PM
Don't worry about the missing button. It has nothing to do with the settings you needed to change.
Since we have different rankings in this forum, there are bound to be some differences.


Adding an email instead of changing is basically the same as adding a new credit card to change your credit card.
You need to add a new one before you can delete the current one.
There always needs to be an email address. You can have more than one email address but only one can be the default.
Default simply means it's the one that's actually used.
Title: Re: Forum: Login problem
Post by: lakrsrool on November 18, 2015, 03:27:48 AM
Don't worry about the missing button. It has nothing to do with the settings you needed to change.
Since we have different rankings in this forum, there are bound to be some differences.


Adding an email instead of changing is basically the same as adding a new credit card to change your credit card.
You need to add a new one before you can delete the current one.
There always needs to be an email address. You can have more than one email address but only one can be the default.
Default simply means it's the one that's actually used.

I thank you for your explanation bob and I sincerely do appreciate your attempt to explain the "Manage Emails" interface..... but....

Sorry Bob, I'm as confused as ever.... notice, precisely using your quoted words Bob..... "adding a credit card to change your credit card" suggests replacing a credit card not adding an additional card (your outlying reference to multiple CC's aside).  And considering we're discussing "digital records" and not  "physical credit cards" I'm at a loss to understand the parallel you're drawing in reference to a "need to add a new one before you can delete the current one", I think you would agree that clearly in terms of "digital records" the change from one email to another is instantaneous, no waiting involved.

Yes, we can agree "there always needs to be an email address", but "more than one", why?  In this context, what is the purpose?  This is what I'm asking about!  The reference to "Primary email" Avast mentions (you're calling "default") would seem to me to be superfluous if as you say "Default simply means it's the one that's actually used" (your words).  Do you understand my point, if there is only one email that is "primary" as Avast calls it or "default" as you call it, that is "actually used" as you say, then what is the need for "more than one email address" that "you [we] can have" as you've quoted above?

I think you're doing your best to make a square box fit into a round hole, but I'm afraid deductive logic makes your admiral effort problematic. This is evidenced by your obvious recognition that this "Manage Emails" interface references a "Primary Email" which would by definition connote that other emails may exist, yet at the same time it is evident that you also clearly recognize the reality that only one email can be in use which should lead you to recognize also by definition this makes the term "Primary Email" superfluous.  To be fair, I'm not sure if anyone can explain the context of this interface as it exits in a logical maner I'm afraid.

I agree with you, I see no need for more than one email and using that premise there is no need for the reference to "Primary email" when the fact of the matter is an email change will digitally be replaced at the time the change is made which makes the way the interface presents itself both ambiguous and confusing hence my posted question.  All of this is why we should be able to all agree that changing the only email used which is what one would think IS the purpose of this interface by definition relegates the term "Primary email" nonsensical.

If you've taken the time to read this far, perhaps you'll see my point, if not it's not really important except to say that it's clearly a difficult task to actually explain why the interface uses the terms it does if ultimately only one email is all that is used at any one time as we both agree would presumably be the case.
Title: Re: Forum: Login problem
Post by: davews on November 18, 2015, 11:24:22 AM
This thread is drifting off the original subject, ie the login to the Avast forum. It has absolutely NOTHING to do with the AV program itself and is purely a problem with javascript or server scripting on the Avast site. This is confirmed by those on the Palemoon forum who don't even have Avast installed on their machines, they get exactly the same yellow triangle at the forum login page. See the thread at:
http://forum.palemoon.org/viewtopic.php?f=3&t=9087
and in particular the posts today at the bottom of page 2.
Can I please get Avast staff and their representatives on here to realise that this is NOT an Avast virus scanner issue but website scripting on the forum site. Doing changes to the AV engine will have absolutely no effect on the problem.
Title: Re: Forum: Login problem
Post by: bob3160 on November 18, 2015, 02:18:31 PM
This thread is drifting off the original subject, ie the login to the Avast forum. It has absolutely NOTHING to do with the AV program itself and is purely a problem with javascript or server scripting on the Avast site. This is confirmed by those on the Palemoon forum who don't even have Avast installed on their machines, they get exactly the same yellow triangle at the forum login page. See the thread at:
http://forum.palemoon.org/viewtopic.php?f=3&t=9087 (http://forum.palemoon.org/viewtopic.php?f=3&t=9087)
and in particular the posts today at the bottom of page 2.
Can I please get Avast staff and their representatives on here to realise that this is NOT an Avast virus scanner issue but website scripting on the forum site. Doing changes to the AV engine will have absolutely no effect on the problem.
Nothing new when the master of novels starts to post in any topic. :)
Title: Re: Forum: Login problem
Post by: lakrsrool on November 18, 2015, 06:22:26 PM
This thread is drifting off the original subject, ie the login to the Avast forum. It has absolutely NOTHING to do with the AV program itself and is purely a problem with javascript or server scripting on the Avast site. This is confirmed by those on the Palemoon forum who don't even have Avast installed on their machines, they get exactly the same yellow triangle at the forum login page. See the thread at:
http://forum.palemoon.org/viewtopic.php?f=3&t=9087
and in particular the posts today at the bottom of page 2.
Can I please get Avast staff and their representatives on here to realise that this is NOT an Avast virus scanner issue but website scripting on the forum site. Doing changes to the AV engine will have absolutely no effect on the problem.

Your absolutely correct davews (my apologies).... and on that point you beat me to posting this, CLICK HERE (http://forum.palemoon.org/viewtopic.php?f=3&t=9087&start=20#p70412) for the latest post of many references to what needs to be done on Avast end to fix this issue:
Quote from:  Matt A Tobin - Pale Moon add-ons team
This has NOTHING to do with their Antivirus product.. It has to do with their javascript and/or server side scripting. THIS MUST BE WHAT YOU COMMUNICATE TO THEM.

I don't know about you davews, but sometimes I just wish there was a way to send a Pale Moon developer to Avast to get things in order regarding this issue.  ;)  ... as you have posted previously "this is a forum login issue, hardly rocket science", one would think a simple patch to the Avast Account login procedure would be all that's needed to address the issue in quick order.  ???
Title: Re: Forum: Login problem
Post by: lakrsrool on November 28, 2015, 06:00:39 AM
Great news, I found in the Pale Moon forum that Avast has fixed the problem, SURE ENOUGH, IT'S FIXED WITH Pale Moon for the current version and the  next release based on tests as reported by Pale Moon developers.

THANK YOU AVAST.  :)  :) :) :) :)
Title: Re: Forum: Login problem
Post by: lakrsrool on November 28, 2015, 06:16:22 AM


But we'll see, I told bob3160 that I would touch bases with him in another 90 days and see where we stand at that point.  I'd certainly like to be wrong and instead be pleasantly surprised to find out bob3160 is correct in the end, but I'm afraid I'll instead be asking bob3160 to come up with another excuse and another dead-line date.  ;)

Prove me wrong Avast!!

 

I'm lovin' being wrong!!!!!  (short and sweat Bob ;))

You are totally wrong.
avast is currently trying to make it work with Palemoon, but it is not "snapping with the fingers ét voila solved".

Somehow it seems that many people (especially the young ones) have forgotten (or don't know) what patience is.

Hey Eddy, the old ones too, (what's the adage, "patience is golden"......  so where's my slice of crow pie?  ;)


Title: Re: Forum: Login problem
Post by: davews on November 28, 2015, 08:31:59 AM
Just logged in, yes it works!!!! Many thanks for solving this.
Title: Re: Forum: Login problem
Post by: lakrsrool on November 28, 2015, 08:51:39 AM
Just logged in, yes it works!!!! Many thanks for solving this.

Sent you a PM on this earlier from Pale Moon forum.  It's really great being able to us the Avast forum in the best browser!!!!  :)
Title: Re: Forum: Login problem
Post by: -midnight on November 28, 2015, 12:34:05 PM
I had no problem logging in using Pale Moon just now but couldn't install the Avast Online Security plug in because it's not compatible with version 25.8.0.


@lakrsrool

In my opinion, Pale Moon isn't the best browser.  On my computer Firefox is my default browser and the pages load a lot faster than they do on Pale Moon.


Title: Re: Forum: Login problem
Post by: lakrsrool on November 28, 2015, 06:55:02 PM
I had no problem logging in using Pale Moon just now but couldn't install the Avast Online Security plug in because it's not compatible with version 25.8.0.


@lakrsrool

In my opinion, Pale Moon isn't the best browser.  On my computer Firefox is my default browser and the pages load a lot faster than they do on Pale Moon.

NOTE: As reflected by the subsequent post by bob3160, what I understood to be the case based on my FFv40 is not the case for FF42 as I incorrectly stated below, the "Avast Online Security" add-on has been "signed" by Avast.  Good news, and thanks to bob3160 for succinctly pointing this out. The applicable comments in this post that are incorrect as reflected by the added information provided subsequent to this post have been lined-out below (as noted since I do not use FF42 for the reasons mentioned below I would not personally be aware of this information regarding FF42 unfortunately).

In regards to the plugin "Avast Online Security", if you've got the current version of Firefox then this plugin isn't working for you in the Firefox browser eitherCorrection: this plugin does apparently work with FF42, however with the exception of line-out comments all other comments below do still apply, that is based on my opinion.  ;)

If you notice in the attachment, even in FF version 40 I get a warning, as of FF version 42 this "Avast Online Security" add-on is incompatible with FF as I understand and THIS IS WHY: Firefox is About to Become an Almost Complete Copy of Chrome (http://www.realcleartechnology.com/2015/09/14/firefox_is_about_to_become_an_almost_complete_copy_of_chrome_29833.html) which is why I have stopped ALL FF updates as of version 40 and more importantly is why I have switched to Pale Moon as my default browser.  So you've got the same situation with this add-on no matter what browser.  Firefox seems to be abandoning its big advantage and becoming even more Chrome-like all the time. Fact is Firefox Has Been Following in Chrome’s Footsteps for Years, why would I want to continue in this direction when I've got an alternative in Pale Moon that in my opinion is better because it promises to preserve it's own identity unlike FF and Opera who apparently just want to join the crowd at becoming a Chrome-clone.  Is that what you really want?  I went to FF because it was different and provided unique user options not because it is like any other browser.

As to page load speed, I actually find PM to load a tad faster that FF, but that all depends upon many factors including add-ons used presumably (so I'm not surprise as far as what you experience).  Either way the difference I find in this regard is admittedly minimal, however I can say PM (and FF for that matter) most definitely loads pages far quicker than current versions of either Chrome or IE.  And I would add that I've found PM to be more stable than FF for that matter and I have found that Firefox will occasionally "misfire" on launch and load a blank page instead of start-up that PM never does.  Also the Element hiding filter works far better in Pale Moon than any other browser I've tried including FF of which sometimes for Firefox or Chrome this add-on will not function at all.

Pale Moon provides far more UI options many of which other browsers have removed over the years and if you don't like the default position of the tabs above content preferring instead the prevailing Australis look with tabs at the top (https://forum.palemoon.org/viewtopic.php?f=15&t=10130) instead (which I incidentally prefer) or you either do or don't want the status bar displayed that has been unilaterally eliminated in recent browsers the remarkable flexibility of the Pale Moon UI Layout options DISCUSSED HERE (http://www.palemoon.org/layout-differences.shtml) will accommodate in any case. It is baffling to me why there aren't far more Pale Moon users than there are considering the excellent reliability, quickness, great support and superior flexibility you get with this browser. In reference to “support”, I defy anyone to suggest that their browser support even comes close to what users get as far as very often quick less than 24 hour answers from a developer (this is not to say this is always the case obviously but far more times it will be than not), generally it’s a surprise to even get any answer at all from anybody with most browsers.
Title: Re: Forum: Login problem
Post by: bob3160 on November 28, 2015, 07:28:29 PM
 (http://www.screencast-o-matic.com/screenshots/u/Lh/1448735193740-15234.png)
Title: Re: Forum: Login problem
Post by: -midnight on November 28, 2015, 08:04:40 PM
@lakrsrool,

I use Firefox ESR.
Title: Re: Forum: Login problem
Post by: -midnight on November 28, 2015, 08:20:41 PM
@lakrsrool

"Firefox is About to Become an Almost Complete Copy of Chrome"

When this happens I'll use Pale Moon as my default browser because I definitely don't want anything close to Chrome on my computer.
Title: Re: Forum: Login problem
Post by: lakrsrool on November 28, 2015, 08:48:13 PM
@lakrsrool,

I use Firefox ESR.

That's very interesting midnight, I wasn't aware of this version, thanks for that input.  As stated on the : Extended Support Release (https://www.mozilla.org/en-US/firefox/organizations/) web page:

Quote
Who is it not for?

Individual users who always want the latest features, performance enhancements and technologies in their browser without waiting for them to become available in ESR several development cycles later.

Do you notice delays as far as what is released as compared to some of the topics discussed in the forum regarding releases having to do with the regular personal FF releases?

So then the Avast Online Security plugin we discussed on the previous page is available for the ESR version of FF?

Presumably this is the browser used where you work which is why you're using this version.
Title: Re: Forum: Login problem
Post by: lakrsrool on November 28, 2015, 08:50:28 PM
@lakrsrool

"Firefox is About to Become an Almost Complete Copy of Chrome"

When this happens I'll use Pale Moon as my default browser because I definitely don't want anything close to Chrome on my computer.

Well it virtually has happened as of FFv42, but then you can't do anything about that as FF ESR is presumably at our work place.  :-\
Title: Re: Forum: Login problem
Post by: Asyn on November 28, 2015, 09:19:02 PM
So then the Avast Online Security plugin we discussed on the previous page is available for the ESR version of FF?
Yes, but this is OT here.
Title: Re: Forum: Login problem
Post by: nana3 on November 28, 2015, 10:29:36 PM
To stay on topic...

I just tried again to sign in with Pale Moon browser and this time it works... 

If this was fixed by Avast then thank you.
Title: Re: Forum: Login problem
Post by: Arnold72 on December 10, 2015, 05:39:10 PM
Thanks avast.
Im finally able to log in with pale moon my favourite web browser.

Even though i dont agree with this form of discrimination its nice to see that avast finally provided a solution.

Im puzzled as to why avast did not do this from the start.
Of course with google being a large corporation they no doubt shook a few dollars about to gain numero uno status with the avast team.

Ethics anyone..? 8)
Title: Re: Forum: Login problem
Post by: Eddy on December 15, 2015, 04:35:51 PM
Opera Version : 12.17
Build : 1863
Platform : Win32
System : Windows XP SP3
Browser identification : Opera/9.80 (Windows NT 5.1) Presto/2.12.388 Version/12.17
For the past week when I tried to open http://forum.avast.com I got :
Quote
Secure connection: fatal error (40) from server (Failed to connect to server. The reason may be that the encryption methods supported by the server are not enabled in the security preferences_.
Simply hitting reload and the page showed up fine.
Today the page loads without a problem, but after clicking "login" there is only the spinning waiting symbol and it doesn't go to the login page.

Opera 20.0
Version:   20.0.1387.82
System:   Windows XP 32-bit SP3
Browser identification : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.154 Safari/537.36 OPR/20.0.1387.82

Each time when I try to post I get :
Quote
Unable to access the network
The connection to forum.avast.com was interrupted by a change in the network connection. Reload this webpage. Press the reload button to resubmit the data needed to load the page. Check your internet connection. Check any cables and reboot any routers, modems, or other network devices you may be using.
Only way to post is clicking the back button and click "post" again.
Title: Re: Forum: Login problem
Post by: Arnold72 on December 15, 2015, 04:49:54 PM
This is really sloppy work by avast and discriminatory in its very nature.
No avast ,not everyone wants to use google chrome thank you and attempting to shove it down avast users throats will not work either.
Maybe if enough opera users bark from the highest rooftops then avast may turn a deaf ear into a listening ear and actually sort thr god forsaken mess up.

Look at the amazing turnaround in regard to pale moon users.For weeks pale moon users could not log in and were then subsequently fed a mixture of avast contrived trollop as to why this was and then finally...VOILA.!! it was fixed.
Pure laziness and a security company should know better than to try and dictate what browser people should use. 8) 8)
Title: Re: Forum: Login problem
Post by: Eddy on December 15, 2015, 05:55:22 PM
Try to make a positive post for a change, or show everyone how it should be done in your opinion.
It seems you know it all and can do a much better job.
Title: Re: Forum: Login problem
Post by: Arnold72 on December 15, 2015, 07:05:10 PM
Try to make a positive post for a change, or show everyone how it should be done in your opinion.
It seems you know it all and can do a much better job.
Not a very helpful and conclusive reply. ???
Title: Re: Forum: Login problem
Post by: Eddy on December 15, 2015, 07:28:08 PM
Indeed, you are not very helpful at all.
You don't come even close to something that is helpful  >:(
Title: Re: Forum: Login problem
Post by: Arnold72 on December 15, 2015, 07:37:59 PM
Indeed, you are not very helpful at all.
You don't come even close to something that is helpful  >:(
now you are just plain trolling. >:(
Title: Re: Forum: Login problem
Post by: -midnight on December 15, 2015, 09:22:50 PM
 :o

Title: Re: Forum: Login problem
Post by: bob3160 on December 15, 2015, 10:49:07 PM
Indeed, you are not very helpful at all.
You don't come even close to something that is helpful  >:(
now you are just plain trolling. >:(
I've only noticed one troll in here and he's missing a first name of Benedict. :)
Title: Re: Forum: Login problem
Post by: Arnold72 on December 16, 2015, 12:12:14 AM
Indeed, you are not very helpful at all.
You don't come even close to something that is helpful  >:(
now you are just plain trolling. >:(
I've only noticed one troll in here and he's missing a first name of Benedict. :)
dearest bob i am neither a troll or a traitor.
Title: Re: Forum: Login problem
Post by: -midnight on December 16, 2015, 12:28:53 AM
Getting a wee bit off topic.  ???

Sorry, none of my business.   :-[
Title: Re: Forum: Login problem
Post by: Arnold72 on December 16, 2015, 01:49:10 AM
Getting a wee bit off topic.  ???

Sorry, none of my business.   :-[
Only a scotsman would use the word "wee"
Its certainly not off topic by any means.
Still no satisfactory explanation as to why the log in issues were present.

Bad xcripting.
Title: Re: Forum: Login problem
Post by: -midnight on December 16, 2015, 02:02:20 AM
You can log in now so that should make you a "wee" bit happy.  :)


Title: Re: Forum: Login problem
Post by: Eddy on December 16, 2015, 03:01:55 AM
Arnold,

I only mentioned some problems I am/was experiencing.
Your reaction :
Quote
This is really sloppy work by avast and discriminatory in its very nature.
If you really believe that, why didn't you provide the prove of it? Why didn't you supply a (possible) solution ?
You act as the mister know it all.

Oh wait, I already know why you didn't...
You have no clue about things at all.

Guess what...
The "40 error" was caused by a wrong setting on one of the servers that my ISP is using.
And I can assure you that avast is not my ISP.
Title: Re: Forum: Login problem
Post by: Arnold72 on December 16, 2015, 10:51:36 PM
I am certainly no know it all.
Your arrogant and sarcastic replies seems to indicate your a step above us all.

What are your credentials.?

Anyhow back on topic..
The avast team really need to be making more browsers accessible to their forums instead of this incessant push and shove to get people to use chrome.
Not everyone wants what chrome has to offer and a more diverse approach is needed, :)
Title: Re: Forum: Login problem
Post by: bob3160 on December 16, 2015, 10:54:54 PM
I am certainly no know it all.
Your arrogant and sarcastic replies seems to indicate your a step above us all.

What are your credentials.?

Anyhow back on topic..
The avast team really need to be making more browsers accessible to their forums instead of this incessant push and shove to get people to use chrome.
Not everyone wants what chrome has to offer and a more diverse approach is needed, :)
Have you forgotten Firefox, IE, Opera, Pale Moon, etc etc etc.
You're beetling a dead horse just to have something to nag about.
Title: Re: Forum: Login problem
Post by: Arnold72 on December 16, 2015, 10:59:08 PM
I am certainly no know it all.
Your arrogant and sarcastic replies seems to indicate your a step above us all.

What are your credentials.?

Anyhow back on topic..
The avast team really need to be making more browsers accessible to their forums instead of this incessant push and shove to get people to use chrome.
Not everyone wants what chrome has to offer and a more diverse approach is needed, :)
Have you forgotten Firefox, IE, Opera, Pale Moon, etc etc etc.
You're beetling a dead horse just to have something to nag about.
as you may or may not know the pale moon issue was only recently fixed.
Why is it that chrome and ie were able to log in but not pale moon or opera..One size should fit all.
Title: Re: Forum: Login problem
Post by: stibi on December 19, 2015, 07:42:54 PM
Yes, but this is OT here.

Hello,

most of this thread I once started is off topic.
To remember 6. august 2015:
Quote
I use Avast free since last december, and from time to time I look into this forum.
2 or 3 days ago I had permanent problems while login into this site (normally I am logged in permanently).
At first I had a login site as shown in the first attachment. The captcha selection didn't work and was repeated.

Many texts here are drifting off to personal things with no connection to my answer at the begin ...
Title: Re: Forum: Login problem
Post by: DavidR on December 19, 2015, 08:24:53 PM
Yes, but this is OT here.

Hello,

most of this thread I once started is off topic.
To remember 6. august 2015:
Quote
I use Avast free since last december, and from time to time I look into this forum.
2 or 3 days ago I had permanent problems while login into this site (normally I am logged in permanently).
At first I had a login site as shown in the first attachment. The captcha selection didn't work and was repeated.

Many texts here are drifting off to personal things with no connection to my answer at the begin ...

Considering your first post and the first reply I would have thought the question was answered as that captcha method is no more.

It then got captured by other 'Forum: Login problems' (Pale Moon login issues) not directly related to your initial post about captcha imaging method. From here it took many different turns as other login issues were added to the mix.
Title: Re: Forum: Login problem
Post by: stibi on December 22, 2015, 05:52:07 PM
Yes. But phrases like "Your arrogant and sarcastic replies seems to indicate your a step above us all.
What are your credentials.?" have nothing to do with any of these different issues. They are just crap.

Is there no moderator to delete such nonsense?
Title: Re: Forum: Login problem
Post by: DavidR on December 22, 2015, 06:27:13 PM
Yes. But phrases like "Your arrogant and sarcastic replies seems to indicate your a step above us all.
What are your credentials.?" have nothing to do with any of these different issues. They are just crap.

Is there no moderator to delete such nonsense?

It is always wise to actually quote the post that you are replying to or confusion reigns, especially if your post isn't directly after the offending post and or would be on a different topic page.

You should have seen in the profile information to the left of his posts, that he is 'Watched' prior to that he was Muted, e.g. his posts had to be first approved before they appear in the topic.

Deletion of posts is rare, I think mainly because having deleted a post there would be no evidence as such.