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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: petr.chytil on July 28, 2016, 06:06:35 PM

Title: BRAND NEW VERSION: 12.2.2276
Post by: petr.chytil on July 28, 2016, 06:06:35 PM
Hi all,

we are happy to announce new version of AVAST Antivirus (build number 12.2.2276). This is a second release of the NITRO Update.
It's for these products: Free Antivirus, Pro Antivirus, Internet Security and Premier.
In this release, we finished some long-going internal projects (e.g. improvements in the licensing system and registration to the Windows Security Center) and fixed many bugs.
We stopped using the year in product name, as we will be releasing new versions in monthly cycles.


What's new:

+ Regular monthly program updates - automatic and silent, configurable via Settings

+ Fully compatible with Windows 10 Anniversary Update

+ The new Components menu in program Settings - an easier way to control which components are installed and running



How to install:

1. Update from existing Avast version via Settings -> Update -> Update program

2. Or you can download and install from here:

http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe

http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe

http://files.avast.com/iavs9x/avast_internet_security_setup.exe

http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe

Offline installers:

http://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe

http://files.avast.com/iavs9x/avast_pro_antivirus_setup_offline.exe

http://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe

http://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe

We hope you enjoy the new version!
AVAST Team
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: lucD on July 28, 2016, 07:35:48 PM
I had to follow the update with an installation change to remove Safeprice.  >:(
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: patclash on July 28, 2016, 07:54:50 PM
I had to follow the update with an installation change to remove Safeprice.  >:(

Same here , I have to remove it with modify the installation program in Ad/remove program :(
I don't want any non desired addon in my Firefox !!!
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: abruptum on July 28, 2016, 07:58:32 PM
Over the top custom installation. Everything is OK.
Where can I find out more information about two CyberCapture settings ?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: avaster78 on July 28, 2016, 08:00:07 PM
No more Chrome offer after upgrading? Has that been removed permanently?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: MikeBCda on July 28, 2016, 09:40:44 PM
Same problem here with Safeprice ... not even the courtesy of an opt-out screen like we used to get for Chrome.  And there's not any provision for removing it (that I could find) in the new Settings/Components section.  As others have pointed out, the only workaround is through add/remove/change in the control panel.

If marketing has become your top priority, Avast, please listen to your market.

In addition, it took 2 or 3 reboots to restore MBAM, Networx, and the (Lenovo) audio manager to active status in my tooltray.  :P
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: priestlucas123 on July 28, 2016, 10:00:08 PM
Since the beta release of 2276 had the note about known issue of UI opening automatically, and this release is also 2276, is this problem fixed in this release?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Cyberpunk on July 28, 2016, 10:09:59 PM
Did not like the avast! SafePrice add-on being installed without asking. Had to remove it through Programs and Features > avast! > Change.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: DavidR on July 28, 2016, 10:25:14 PM
No more Chrome offer after upgrading? Has that been removed permanently?

That rather depends on how you installed this update. If you downloaded and ran the off-line setup installation and you installed it over the top of your existing avast version, then it is on the first screen.

I had to follow the update with an installation change to remove Safeprice.  >:(

Same here , I have to remove it with modify the installation program in Ad/remove program :(
I don't want any non desired addon in my Firefox !!!

I believe this was previously installed, but you didn't see anything about it in the past as it would have been part of the old Browser Security  (AOS) function. Now you can see it if you do a custom install you can uncheck it.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Alikhan on July 28, 2016, 10:50:49 PM
Decided to create thread regarding performance.

https://forum.avast.com/index.php?topic=189148.0

On top of this, why does the stable has the same version number as the BETA. (both 12.2.2276)... come on Avast, surely you could have made the stable version 12.2.2277.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: avaster78 on July 28, 2016, 11:05:00 PM
No more Chrome offer after upgrading? Has that been removed permanently?

That rather depends on how you installed this update. If you downloaded and ran the off-line setup installation and you installed it over the top of your existing avast version, then it is on the first screen.

I just ran the build-in updater. This time i didn't get the offer window, which of course is good.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: RejZoR on July 28, 2016, 11:19:45 PM
Decided to create thread regarding performance.

https://forum.avast.com/index.php?topic=189148.0

On top of this, why does the stable has the same version number as the BETA. (both 12.2.2276)... come on Avast, surely you could have made the stable version 12.2.2277.

Version number doesn't make things magically stable. And it's known for program revisions to pass version numbers directly. Usually as "RC" (Release Candidate). The last version usually transitions into a final version. Sometime they may change the version number, sometimes they don't.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Alikhan on July 28, 2016, 11:21:38 PM
Decided to create thread regarding performance.

https://forum.avast.com/index.php?topic=189148.0

On top of this, why does the stable has the same version number as the BETA. (both 12.2.2276)... come on Avast, surely you could have made the stable version 12.2.2277.

Version number doesn't make things magically stable. And it's known for program revisions to pass version numbers directly. Usually as "RC" (Release Candidate). The last version usually transitions into a final version. Sometime they may change the version number, sometimes they don't.

Well, it does get confusing having the same version as a BETA and a final version. - Ofcourse that doesn't make it perfect but surely not that hard to change 1 digit.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: RejZoR on July 28, 2016, 11:26:16 PM
Tis version has a new option for CyberCapture" named "Allow me to run suspicious files". What does this mean exactly?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: RejZoR on July 28, 2016, 11:34:36 PM
And the opening of interface all by itself was NOT fixed. It just opned up and stole focus from a game. NOT COOL!  >:(
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: petr.chytil on July 29, 2016, 12:02:35 AM
And the opening of interface all by itself was NOT fixed. It just opned up and stole focus from a game. NOT COOL!  >:(
Yes, you are right, the real root cause of this bug was discovered quite late, so we decided to fix it via emergency update, which is already prepared an currently being tested. It is going to be released first thing in the morning. The reason why we couldn't postpone this release is the upcoming Windows 10 Anniversary Update. Sorry about that.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: thekochs on July 29, 2016, 12:03:48 AM
Sorry to hear about SafePrice.......thought Avast Marketing guys had gotten out of those nasty habits.  :-[

I have suggestion for Avast icon on system tray.
The symbol/logo needs to be "GREEN" if all OK, "ORANGE" if pending message and "RED" if urgent issue.
Avast also needs to return the mouse over dialog of database #/date......YES, I know it is buried within and if you are streaming all OK.
My suggestions above are for better typical user experience.

Give you some examples.........I don't go to every PC every day.....so some of the popups I may never see.
I have all Avast set to manual program update but notify me (I don't trust Avast anymore on their silent sneak ware pushes)....I assume that means some popup to tell me.
In my case and others you have to open Avast to find out details.
A simple green icon with mouse over re-affirming database ver/date is quick way to communicate.
An orange icon means I should open to see message.....example, there is new program update or my database is over week old......good simple alert system.
Red of course I tink you may have with the "X" and all......
....point of above is simple thing like this I think would make most of the millions of users feel more confident without the need to extra work/monitoring.

Just a suggestion..........
 
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: petr.chytil on July 29, 2016, 12:23:44 AM
Regarding SafePrice.
By introducing more components in the setup and new options in the Settings > Components menu, we are trying to make it easier for our users to choose which components they want to use.
For example with SafePrice plugin, user had to look for it in each browser's settings. In this new version, by deselecting the SafePrice component in setup, plugin is immediately uninstalled from all browsers.
It is unfortunate you had to remove it once again. However, from now on, it should be much easier to control what is installed and what is not.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: RejZoR on July 29, 2016, 12:29:38 AM
Can you explain the new settings for CyberCapture? Help file still mentions DeepScreen and none of CC features or CC itself...
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: ezekiels on July 29, 2016, 12:33:33 AM
Security center cant find Avast....

Edit: I realised that probably wasn´t helpful, I am running a pretty old rig atm, vista 32.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: DavidR on July 29, 2016, 12:33:59 AM
Regarding SafePrice.
By introducing more components in the setup and new options in the Settings > Components menu, we are trying to make it easier for our users to choose which components they want to use.
For example with SafePrice plugin, user had to look for it in each browser's settings. In this new version, by deselecting the SafePrice component in setup, plugin is immediately uninstalled from all browsers.
It is unfortunate you had to remove it once again. However, from now on, it should be much easier to control what is installed and what is not.

It is a shame that the user has to go to Control Panel > Programs & Features > Avast > Uninstall/Change just to remove a component.

I had thought that this new Components feature within the avastUI > Settings the user would be able to uninstall the component, not just disable it. So now it seems a bit redundant, not to mention there are no options for both browser extensions in the Components feature within the avastUI.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: thekochs on July 29, 2016, 02:25:20 AM
Regarding SafePrice.
By introducing more components in the setup and new options in the Settings > Components menu, we are trying to make it easier for our users to choose which components they want to use.
For example with SafePrice plugin, user had to look for it in each browser's settings. In this new version, by deselecting the SafePrice component in setup, plugin is immediately uninstalled from all browsers.
It is unfortunate you had to remove it once again. However, from now on, it should be much easier to control what is installed and what is not.

Thx for explanation but the user should be able to go into Custom during install and select only items they want and not have "silent" items installed only to have to go into Add/Remove Programs Uninstall/Change.  These "selections" should also be adhered to when someone does a over-top update......shouldn't be a sneaky install of new item. 
https://forum.avast.com/index.php?topic=189138.msg1327645#msg1327645

What angers me is the attempt to assume the install is wanted and then force the user to do a uninstall.  Mostly for me it is not whether I want a "feature" or not but whether "when" I feel comfortable that the "feature" doesn't cause more problems than it is worth.  A forced install, with uninstall by user, presumes the software is solid for each user.....which for a lot of the utils they are not.  I personally do EXTENSIVE research on any piece of software before I put it on any PC.  To me these actions by Avast (a security company) mean you disregard the integrity of someones machine for the sake of pushware.  I get it if you were some Chinese company pushing some free util and the user is then tricked into getting Malware/etc....but Avast is a top tier "security" company.  Don't get me wrong, your efforts to try to make it easier for components to be IDed in new section is good step......but as the many threads on this subject of silent installs have stated......the main contract Avast has with its user community is "trust"....items like this break that trust.  Petr as "Quality Assurance Director" I would think it is your job to make sure these type of underhanded marketing efforts do not jeopardize the "quality" of the Avast name.  It truly disappoints me to see these type actions again.....thought we were past this.  :-[ 
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: lotsofluck on July 29, 2016, 02:54:00 AM
I just deleted all my passwords. SafeZone WAS my default browser but changing after I finish this. When signing on to my laptop, I was automatically updated with Avast New Version. I already was using Avast anti-virus pro and Safezone w/Passwords. The problem is in PASSWORDS. I went from status good to average  in passwords and ALL my passwords changed to reused from most being strong. Trying to add back one of the websites I just deleted, it displayed reused. I worked hard on updating most of my passwords the last couple months with most being different and unique. Now I feel there has been some sort of leak with conflicting and contradicting information shown. Have my passwords been compromised? Is this a ploy to get me to purchase an upgrade by using the Improve link in the Password icon? Either makes me go from loving Avast SafeZone to despising this fox in the hen house approach.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Be Secure on July 29, 2016, 03:15:50 AM
AOS BETAin AIS Stable version?Pls fixed this Avast!.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on July 29, 2016, 06:55:38 AM
(http://screencast-o-matic.com/screenshots/u/Lh/1469767713726-71733.png) (https://www.youtube.com/watch?v=x5Lnn4OclPg)
(https://www.youtube.com/watch?v=x5Lnn4OclPg)
https://www.youtube.com/watch?v=x5Lnn4OclPg[/b][/url]
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: petr.chytil on July 29, 2016, 10:00:39 AM
AOS BETAin AIS Stable version?Pls fixed this Avast!.
Are you in Beta or Release channel?
Version number is the same in both channels, but in beta channel, there is a "BETA" sign on the UI main screen - next to the Avast logo and product name.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Be Secure on July 29, 2016, 10:23:33 AM
AOS BETAin AIS Stable version?Pls fixed this Avast!.
Are you in Beta or Release channel?
Version number is the same in both channels, but in beta channel, there is a "BETA" sign on the UI main screen - next to the Avast logo and product name.
No.I am in Stable release channel for sure.I clean installed it today.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: VV59 on July 29, 2016, 10:26:32 AM
I had to follow the update with an installation change to remove Safeprice.  >:(

Yes, the same just happened to me with the latest update. Firefox flagged up the request to install safeprice, I noted the location and tried to delete the folder. Windows tells me I do not have permission to delete these files!

It's my computer which has been invaded by Avast but I'm not permitted to remedy it!

This is the very definition of malware.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Shaun985 on July 29, 2016, 11:04:19 AM
I'm getting a really annoying problem that was mentioned in the beta thread for 12.2.2276, the main Avast window / GUI randomly pops up throughout the day for no reason (as if I'm clicking the tray icon or something).  Clean install of 12.2.2276 on Windows 10 Home 64bit and have already had it happen 3 times over 8 hours.  Can we please get a fix for this soon??
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Shaun985 on July 29, 2016, 11:05:08 AM
Can you explain the new settings for CyberCapture? Help file still mentions DeepScreen and none of CC features or CC itself...

Would like to know this too.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: rush_deleted on July 29, 2016, 11:43:51 AM
I had to follow the update with an installation change to remove Safeprice.  >:(

Yes, the same just happened to me with the latest update. Firefox flagged up the request to install safeprice, I noted the location and tried to delete the folder. Windows tells me I do not have permission to delete these files!

It's my computer which has been invaded by Avast but I'm not permitted to remedy it!

This is the very definition of malware.
you can try remove folder by disable avast self protection
or in safe mode
or using unlocker tool 
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: petr.chytil on July 29, 2016, 11:53:19 AM
AOS BETAin AIS Stable version?Pls fixed this Avast!.
Are you in Beta or Release channel?
Version number is the same in both channels, but in beta channel, there is a "BETA" sign on the UI main screen - next to the Avast logo and product name.
No.I am in Stable release channel for sure.I clean installed it today.
This might be a bug in one of our BETA versions causing unsuccessful removal of the BETA registry keys. We'll send you a PM with removal steps.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Asyn on July 29, 2016, 11:56:58 AM
I'm getting a really annoying problem that was mentioned in the beta thread for 12.2.2276, the main Avast window / GUI randomly pops up throughout the day for no reason (as if I'm clicking the tray icon or something).  Clean install of 12.2.2276 on Windows 10 Home 64bit and have already had it happen 3 times over 8 hours.  Can we please get a fix for this soon??
See Reply #15.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Be Secure on July 29, 2016, 12:09:13 PM
AOS BETAin AIS Stable version?Pls fixed this Avast!.
Are you in Beta or Release channel?
Version number is the same in both channels, but in beta channel, there is a "BETA" sign on the UI main screen - next to the Avast logo and product name.
No.I am in Stable release channel for sure.I clean installed it today.
This might be a bug in one of our BETA versions causing unsuccessful removal of the BETA registry keys. We'll send you a PM with removal steps.
Thanks.Yes pls. :)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: petr.chytil on July 29, 2016, 12:15:01 PM
I had to follow the update with an installation change to remove Safeprice.  >:(

Yes, the same just happened to me with the latest update. Firefox flagged up the request to install safeprice, I noted the location and tried to delete the folder. Windows tells me I do not have permission to delete these files!

It's my computer which has been invaded by Avast but I'm not permitted to remedy it!

This is the very definition of malware.
As was said earlier in this thread, please go to Add/remove Programs > Avast Antivirus > Uninstall/Change and there deselect the SafePrice component. This is a new easy way how to remove the plugin from all browsers.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: SimmonsTheMad33 on July 29, 2016, 12:40:44 PM
Installation went fine through the Avast UI, but it did install Safe Price. Went into Add/Remove Programs and removed Safeprice, but Avast did add a second browser extension to Chrome with that same name as the previous one, only difference was it was titled "Avast Online Security (BETA)" and was loaded alongside the same plugin I had before version number 11.1.0.955.

The BETA version was Version 12.xxxx (Removed it before I wrote down the number for this post)

Not entirely sure if that was safeprice that did that or a bug but w/e. If it was Safeprice's fault, the BETA plugin was not removed from Chrome when I removed the component from Add/Remove -> Change. Had to go into Chrome's extension menu and remove it from there.

Just seems odd Avast would allow two of the same Plugin to run at the same time within a browser...
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: croftypedro on July 29, 2016, 12:55:08 PM
Installation went fine through the Avast UI, but it did install Safe Price. Went into Add/Remove Programs and removed Safeprice, but Avast did add a second browser extension to Chrome with that same name as the previous one, only difference was it was titled "Avast Online Security (BETA)" and was loaded alongside the same plugin I had before version number 11.1.0.955.

The BETA version was Version 12.xxxx (Removed it before I wrote down the number for this post)

Not entirely sure if that was safeprice that did that or a bug but w/e. If it was Safeprice's fault, the BETA plugin was not removed from Chrome when I removed the component from Add/Remove -> Change. Had to go into Chrome's extension menu and remove it from there.

Just seems odd Avast would allow two of the same Plugin to run at the same time within a browser...

I also had the above.
The Beta version for Avast Online Security is 12.0.81
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Lauda on July 29, 2016, 01:06:16 PM
And the opening of interface all by itself was NOT fixed. It just opned up and stole focus from a game. NOT COOL!  >:(
Yes, you are right, the real root cause of this bug was discovered quite late, so we decided to fix it via emergency update, which is already prepared an currently being tested. It is going to be released first thing in the morning. The reason why we couldn't postpone this release is the upcoming Windows 10 Anniversary Update. Sorry about that.
I'm facing the same issue with GUI randomly popping up. Is the hotfix postponed maybe?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Rednose on July 29, 2016, 01:21:37 PM
Regarding SafePrice.
...
In this new version, by deselecting the SafePrice component in setup, plugin is immediately uninstalled from all browsers.

Not from the SafeZone Browser, and you can't even disable is anymore ( yes a bug ) :

https://forum.avast.com/index.php?topic=189163.0
https://forum.avast.com/index.php?topic=189150.0

Greetz, Red.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: thekochs on July 29, 2016, 02:47:04 PM
I rolled back to previous version of Avast....the idea of these silent installs and other bugs has put HUGE red flag up for me......I'll wait to see if all this is truly a "bug" by hopefully corrected in next month's version.

 :-[
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on July 29, 2016, 02:54:58 PM
I rolled back to previous version of Avast....the idea of these silent installs and other bugs has put HUGE red flag up for me......I'll wait to see if all this is truly a "bug" by hopefully corrected in next month's version.

 :-[
What silent installs are you talking about ???
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: petr.chytil on July 29, 2016, 02:55:14 PM
Regarding SafePrice.
By introducing more components in the setup and new options in the Settings > Components menu, we are trying to make it easier for our users to choose which components they want to use.
For example with SafePrice plugin, user had to look for it in each browser's settings. In this new version, by deselecting the SafePrice component in setup, plugin is immediately uninstalled from all browsers.
It is unfortunate you had to remove it once again. However, from now on, it should be much easier to control what is installed and what is not.

It is a shame that the user has to go to Control Panel > Programs & Features > Avast > Uninstall/Change just to remove a component.

I had thought that this new Components feature within the avastUI > Settings the user would be able to uninstall the component, not just disable it. So now it seems a bit redundant, not to mention there are no options for both browser extensions in the Components feature within the avastUI.

We are planning to add browser extensions to the Components menu in one of the upcoming releases.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: thekochs on July 29, 2016, 02:55:58 PM
I rolled back to previous version of Avast....the idea of these silent installs and other bugs has put HUGE red flag up for me......I'll wait to see if all this is truly a "bug" by hopefully corrected in next month's version.

 :-[
What silent installs are you talking about ???

SafePrice.......you are ready this thread ?  ???
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: thekochs on July 29, 2016, 02:57:05 PM
Regarding SafePrice.
By introducing more components in the setup and new options in the Settings > Components menu, we are trying to make it easier for our users to choose which components they want to use.
For example with SafePrice plugin, user had to look for it in each browser's settings. In this new version, by deselecting the SafePrice component in setup, plugin is immediately uninstalled from all browsers.
It is unfortunate you had to remove it once again. However, from now on, it should be much easier to control what is installed and what is not.

It is a shame that the user has to go to Control Panel > Programs & Features > Avast > Uninstall/Change just to remove a component.

I had thought that this new Components feature within the avastUI > Settings the user would be able to uninstall the component, not just disable it. So now it seems a bit redundant, not to mention there are no options for both browser extensions in the Components feature within the avastUI.

We are planning to add browser extensions to the Components menu in one of the upcoming releases.

Are you going to remove SafePrice "silent install" from the installer or provide op-out option in Custom ? ....if so, now or next month ?

Also, why not bring the "Custom" link/screen up for over the top installs too ?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: DavidR on July 29, 2016, 03:05:56 PM
I had to follow the update with an installation change to remove Safeprice.  >:(

Yes, the same just happened to me with the latest update. Firefox flagged up the request to install safeprice, I noted the location and tried to delete the folder. Windows tells me I do not have permission to delete these files!

It's my computer which has been invaded by Avast but I'm not permitted to remedy it!

This is the very definition of malware.
you can try remove folder by disable avast self protection
or in safe mode
or using unlocker tool 

This really isn't a solution as there will be remnants and does nothing to remove the extension in your browsers.

The best solution is as been mentioned before, uninstall the safeprice from the avast setup (control panel > programs & features > avast antivirus > Change. Then the user can uncheck safeprice or any other component they don't use or need.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: DavidR on July 29, 2016, 03:11:04 PM
Regarding SafePrice.
By introducing more components in the setup and new options in the Settings > Components menu, we are trying to make it easier for our users to choose which components they want to use.
For example with SafePrice plugin, user had to look for it in each browser's settings. In this new version, by deselecting the SafePrice component in setup, plugin is immediately uninstalled from all browsers.
It is unfortunate you had to remove it once again. However, from now on, it should be much easier to control what is installed and what is not.

It is a shame that the user has to go to Control Panel > Programs & Features > Avast > Uninstall/Change just to remove a component.

I had thought that this new Components feature within the avastUI > Settings the user would be able to uninstall the component, not just disable it. So now it seems a bit redundant, not to mention there are no options for both browser extensions in the Components feature within the avastUI.

We are planning to add browser extensions to the Components menu in one of the upcoming releases.

That is fine, but just adding them to the components feature isn't going to help much as you can't uninstall a module from the components menu/feature in the UI. That currently only allows the user to disable (for a duration), no option to remove/uninstall.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: petr.chytil on July 29, 2016, 03:15:33 PM
thekochs, DavidR,

the SafePrice browser extension component is already in this version's custom Setup. So, user can add/remove the component via custom installation or using the Add/Remove programs > Avast Antivirus > Change operation.

As an even easier way of installation/uninstallation of this component, we are planning to add it to Avast Settings > Components menu. Even in the current new version, components can be as well uninstalled using the new Componets menu (expand the component and choose Uninstall Component action).

Petr
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on July 29, 2016, 03:29:04 PM
I rolled back to previous version of Avast....the idea of these silent installs and other bugs has put HUGE red flag up for me......I'll wait to see if all this is truly a "bug" by hopefully corrected in next month's version.

 :-[
What silent installs are you talking about ???

SafePrice.......you are ready this thread ?  ???
Silent only if you don't listen. Always use Custom Install
Follow that simple rule and nothing is silent. Everyone should do that regardless of what they install.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: DavidR on July 29, 2016, 03:30:41 PM
thekochs, DavidR,

the SafePrice browser extension component is already in this version's custom Setup. So, user can add/remove the component via custom installation or using the Add/Remove programs > Avast Antivirus > Change operation.

As an even easier way of installation/uninstallation of this component, we are planning to add it to Avast Settings > Components menu. Even in the current new version, components can be as well uninstalled using the new Componets menu (expand the component and choose Uninstall Component action).

Petr

What I didn't see or realise that it could be expanded, I had only clicked on the ON button and got the dropdown list of delay/stop options.

Now that it is there (or rather I have found it), then this is a more complete and useful function.

Thank you.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: thekochs on July 29, 2016, 03:35:42 PM
I rolled back to previous version of Avast....the idea of these silent installs and other bugs has put HUGE red flag up for me......I'll wait to see if all this is truly a "bug" by hopefully corrected in next month's version.

 :-[
What silent installs are you talking about ???

SafePrice.......you are ready this thread ?  ???
Silent only if you don't listen. Always use Custom Install
Follow that simple rule and nothing is silent. Everyone should do that regardless of what they install.

Is "Custom" available in over-the-top updates ?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on July 29, 2016, 03:44:43 PM
I rolled back to previous version of Avast....the idea of these silent installs and other bugs has put HUGE red flag up for me......I'll wait to see if all this is truly a "bug" by hopefully corrected in next month's version.

 :-[
What silent installs are you talking about ???

SafePrice.......you are ready this thread ?  ???
Silent only if you don't listen. Always use Custom Install
Follow that simple rule and nothing is silent. Everyone should do that regardless of what they install.

Is "Custom" available in over-the-top updates ?
Yes. The only thing that doesn't is choosing the program update function.
That option however should honor you previous settings and installed components.


Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: DavidR on July 29, 2016, 03:46:26 PM
<snip quotes>

Is "Custom" available in over-the-top updates ?

I answered this in response to one of your other posts, see https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860 (https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860).
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: thekochs on July 29, 2016, 03:51:44 PM
I rolled back to previous version of Avast....the idea of these silent installs and other bugs has put HUGE red flag up for me......I'll wait to see if all this is truly a "bug" by hopefully corrected in next month's version.

 :-[
What silent installs are you talking about ???

SafePrice.......you are ready this thread ?  ???
Silent only if you don't listen. Always use Custom Install
Follow that simple rule and nothing is silent. Everyone should do that regardless of what they install.

Is "Custom" available in over-the-top updates ?
Yes. The only thing that doesn't is choosing the program update function.
That option however should honor you previous settings and installed components.

That is what I meant by OTT......I think you are meaning running the installer over an existing install ?
If so, "Custom" should really be available in the Program Update.....or what is the point of using that in program update if Avast puts new items in.
I get they are putting in the Components section but that is really not a "uninstall".....that is a "disable".
Plus, don't want these items to ever be on the PC in first place.
.....with the above it means a "backup of settings"......full uninstall with avastclear, then new install from EXE, then restore backup....each month.
I think Avast can do better than that...don't you ?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on July 29, 2016, 03:52:47 PM
<snip quotes>

Is "Custom" available in over-the-top updates ?

I answered this in response to one of your other posts, see https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860 (https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860).
That's I mentioned listening. :)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: thekochs on July 29, 2016, 03:53:33 PM
<snip quotes>

Is "Custom" available in over-the-top updates ?

I answered this in response to one of your other posts, see https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860 (https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860).

Oh, OK...thx........IMHO not acceptable if Avast is going to sneak items in through the Program Update.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on July 29, 2016, 03:56:27 PM
<snip quotes>

Is "Custom" available in over-the-top updates ?

I answered this in response to one of your other posts, see https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860 (https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860).

Oh, OK...thx........IMHO not acceptable if Avast is going to sneak items in through the Program Update.
You didn't use the program update function. You did an over the top install and used the default install.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: thekochs on July 29, 2016, 03:58:04 PM
<snip quotes>

Is "Custom" available in over-the-top updates ?

I answered this in response to one of your other posts, see https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860 (https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860).
That's I mentioned listening. :)

Agreed......but that is not lack of "listening" it is having to read every flipping post on this Forum as part of my daily routine to catch a knowledgable snipit (thx BTW).
To me, the "issue" here is the same old cr@p from Avast in that as soon as you turn your back they are trying to slip something in.
Simple solution, put "Custom" in the flow of the program update...........or user needs to always put program update on "Manual"....and when see new update, read every post/thread there to see if that new monthly release has some new nasty sneak-ware, then wait until that is removed by all the complaining, then do a backup, then avastclear, then clean install with CUSTOM and only check basic items.
....ugh, seems like this may be just a little too cumbersome for the masses ?  :'( 
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: thekochs on July 29, 2016, 04:00:17 PM
<snip quotes>

Is "Custom" available in over-the-top updates ?

I answered this in response to one of your other posts, see https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860 (https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860).

Oh, OK...thx........IMHO not acceptable if Avast is going to sneak items in through the Program Update.
You didn't use the program update function. You did an over the top install and used the default install.

I did a "Program Update" and wrongly concluded Avast would respect my previous CUSTOM install selections, or more importantly non-selections.
They did not.........thus, a "silent" install........plain and simple.......but as you noted.....from "Program Update".........
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: David881 on July 29, 2016, 04:06:27 PM
I just deleted all my passwords. SafeZone WAS my default browser but changing after I finish this. When signing on to my laptop, I was automatically updated with Avast New Version. I already was using Avast anti-virus pro and Safezone w/Passwords. The problem is in PASSWORDS. I went from status good to average  in passwords and ALL my passwords changed to reused from most being strong. Trying to add back one of the websites I just deleted, it displayed reused. I worked hard on updating most of my passwords the last couple months with most being different and unique. Now I feel there has been some sort of leak with conflicting and contradicting information shown. Have my passwords been compromised? Is this a ploy to get me to purchase an upgrade by using the Improve link in the Password icon? Either makes me go from loving Avast SafeZone to despising this fox in the hen house approach.

 :( Same thing happened to me. I have 77 passwords stored in the PW Manager of Avast Free, they are all different, one for each site and yet the 77 are flagged as reused. I hope that it's only a false positive or a bug and that it will be corrected soon with a new update of the program. Thanks in advance to let us know what's the problem.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Pat__2 on July 29, 2016, 04:14:30 PM
Sorry to hear about SafePrice.......thought Avast Marketing guys had gotten out of those nasty habits.  :-[

I have suggestion for Avast icon on system tray.
The symbol/logo needs to be "GREEN" if all OK, "ORANGE" if pending message and "RED" if urgent issue.
Avast also needs to return the mouse over dialog of database #/date......YES, I know it is buried within and if you are streaming all OK.
My suggestions above are for better typical user experience.

Give you some examples.........I don't go to every PC every day.....so some of the popups I may never see.
I have all Avast set to manual program update but notify me (I don't trust Avast anymore on their silent sneak ware pushes)....I assume that means some popup to tell me.
In my case and others you have to open Avast to find out details.
A simple green icon with mouse over re-affirming database ver/date is quick way to communicate.
An orange icon means I should open to see message.....example, there is new program update or my database is over week old......good simple alert system.
Red of course I tink you may have with the "X" and all......
....point of above is simple thing like this I think would make most of the millions of users feel more confident without the need to extra work/monitoring.

Just a suggestion..........
 

Hi Thekochs,

A while ago ( March 2015, to be precise ) I did suggest the following to the Avast team :
"""Hello,

I'm back on the track concerning the Avast advice, notification, pop up windows.

Coming back home after a long period, booting my home PC, and pointing on the Avast icon, the pop up windows provides the following information : “Avast Free Antivirus – You are protected” (within a green background pop up windows) !
How can I be protected with an old engine version (2015_10_0_2208_712) and a database being several weeks old ? I'm NOT for sure !!!

Why don't we get the engine version as well as the database version installed, to be displayed (as it use to be the case with an earlier release of Avast); then the user is advised he needs to upgrade/update prior doing anything else !
Not every machine is hooked up to the Web 24/7 ! And in that case, any external device connected to that PC could badly contaminate the system !

Another feed back from a lot of different type of users (and different nationalities), is about the database updates pop up windows and sounds notification/advice missing !
Since certain users found the process annoying, it sounds it was decided unilaterally to get rid of that function …
Gee, if some guys don't like it, they can always disabled the sounds and play with pop up display time using the settings options. And everybody will be happy, since these functions  seemed to be useful to a lot of persons.

So if we could foresee something like :

- When pointing to the Avast icon (task bar) :

Engine version : (last version)
Database version : (last version)
On a GREEN background pop up windows. >>>     Everything is OK

Engine version : (OUTDATED version)
Database version : (last version )
On a ORANGE background pop up windows. >>>     Engine item obsolete

Engine version : (last version version)
Database version : (OUTDATED version)
On a YELLOW background pop up windows. >>>     Database item obsolete

Engine version : (OUTDATED version )
Database version : (OUTDATED version)
On a RED background pop up windows. >>>     Both items obsolete.

- When the database update is completed, get the “old fashion” pop up windows and sound back in business.

Thanks for the great job, you guys are doing, and I/we hope you take theses remarks into consideration.

Cheers.
Pat
"""
Sounds like it matches your proposal ...
But at that time, it looked like the team was not ready for that type of improvement.
Maybe this time, they might be.
Cheers.

Pat
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: DavidR on July 29, 2016, 04:29:13 PM
<snip quotes>

Is "Custom" available in over-the-top updates ?

I answered this in response to one of your other posts, see https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860 (https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860).

Oh, OK...thx........IMHO not acceptable if Avast is going to sneak items in through the Program Update.
You didn't use the program update function. You did an over the top install and used the default install.

I did a "Program Update" and wrongly concluded Avast would respect my previous CUSTOM install selections, or more importantly non-selections.
They did not.........thus, a "silent" install........plain and simple.......but as you noted.....from "Program Update".........

The problem with that is when a new component is added or when one is split into two (AOS to - Security browser extension and SafePrice browser extension) then you are likely to get the new component/s and what you already had installed.

Cast your mind back to when the SafeZone Browser was added to the avast free version, everyone got that who did an in-place program update.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: thekochs on July 29, 2016, 04:49:22 PM
<snip quotes>

Is "Custom" available in over-the-top updates ?

I answered this in response to one of your other posts, see https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860 (https://forum.avast.com/index.php?topic=189138.msg1327860#msg1327860).

Oh, OK...thx........IMHO not acceptable if Avast is going to sneak items in through the Program Update.
You didn't use the program update function. You did an over the top install and used the default install.

I did a "Program Update" and wrongly concluded Avast would respect my previous CUSTOM install selections, or more importantly non-selections.
They did not.........thus, a "silent" install........plain and simple.......but as you noted.....from "Program Update".........

The problem with that is when a new component is added or when one is split into two (AOS to - Security browser extension and SafePrice browser extension) then you are likely to get the new component/s and what you already had installed.

Cast your mind back to when the SafeZone Browser was added to the avast free version, everyone got that who did an in-place program update.

You & @bob make good points/insights....but I do think the "custom" link should be part of the Program Update "flow".
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on July 29, 2016, 04:49:58 PM
In place isn't going to stop the installation of something new.
Over the top Custom install gives you the option to uncheck anything you don't want.
The only exception would be if something new isn't listed. Then it would get installed and all hell would break loose on the forum.... :)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: NON on July 29, 2016, 04:54:10 PM
Thanks for the update. :)

About SafePrice, in my understanding, the function itself was already there (included in AOS plugin), what avast does is making it separable (or configurable centrally) from AOS for user convenience. And now avast is blamed for installing (what is not true) SafePrice without notice... ::)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Asyn on July 29, 2016, 04:55:46 PM
About SafePrice, in my understanding, the function itself was already there (included in AOS plugin), what avast does is making it separable (or configurable centrally) from AOS for user convenience. And now avast is blamed for installing SafePrice without notice... ::)
Exactly.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on July 29, 2016, 05:03:34 PM
About SafePrice, in my understanding, the function itself was already there (included in AOS plugin), what avast does is making it separable (or configurable centrally) from AOS for user convenience. And now avast is blamed for installing SafePrice without notice... ::)
Exactly.
The problem is that it's now a separate item and unless you either unchecked it in a custom install or,
it wasn't installed in your previous version and you did a program update, it could wind up being installed.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: -midnight on July 29, 2016, 05:40:48 PM
I did a program update, didn't see anything about google chrome, modified and unticked SafePrice.  Before updating it showed SafePrice was disabled in my extensions but doesn't show that now.

Thanks for the update.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: thekochs on July 29, 2016, 05:41:23 PM
About SafePrice, in my understanding, the function itself was already there (included in AOS plugin), what avast does is making it separable (or configurable centrally) from AOS for user convenience. And now avast is blamed for installing SafePrice without notice... ::)
Exactly.
The problem is that it's now a separate item and unless you either unchecked it in a custom install or,
it wasn't installed in your previous version and you did a program update, it could wind up being installed.

Totally agree............but think good adder would be for Avast to put the "custom" link in the Program Update flow
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bruce_b on July 29, 2016, 05:53:46 PM
I always download the full offline installer and then run it, so I can select just what I want to install and nothing else.
If I do it from within the GUI, it will work, but things I do not want usually gets added. I do not see why the coders
at Avast can not get their installer to respect a user's already installed options and just update those. Offer the other
ones, but make them easy to see and remove when doing it through the GUI
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: thekochs on July 29, 2016, 06:07:57 PM
I always download the full offline installer and then run it

To be clear....you do this with Avast currently installed ?
So this would be an "Over the Top Update" vs a "Program Update"......
Kind of just wanting to make sure we are calling things the same thing.  :D
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bruce_b on July 29, 2016, 06:10:30 PM
Yes, that is correct.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Tomáš Hellebrand on July 29, 2016, 07:05:05 PM
I just deleted all my passwords. SafeZone WAS my default browser but changing after I finish this. When signing on to my laptop, I was automatically updated with Avast New Version. I already was using Avast anti-virus pro and Safezone w/Passwords. The problem is in PASSWORDS. I went from status good to average  in passwords and ALL my passwords changed to reused from most being strong. Trying to add back one of the websites I just deleted, it displayed reused. I worked hard on updating most of my passwords the last couple months with most being different and unique. Now I feel there has been some sort of leak with conflicting and contradicting information shown. Have my passwords been compromised? Is this a ploy to get me to purchase an upgrade by using the Improve link in the Password icon? Either makes me go from loving Avast SafeZone to despising this fox in the hen house approach.

 :( Same thing happened to me. I have 77 passwords stored in the PW Manager of Avast Free, they are all different, one for each site and yet the 77 are flagged as reused. I hope that it's only a false positive or a bug and that it will be corrected soon with a new update of the program. Thanks in advance to let us know what's the problem.

Yes, this is bug (false "reused" warning) and we are working on a fix. Sorry about that!
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Shaun985 on July 29, 2016, 08:54:20 PM
I'm getting a really annoying problem that was mentioned in the beta thread for 12.2.2276, the main Avast window / GUI randomly pops up throughout the day for no reason (as if I'm clicking the tray icon or something).  Clean install of 12.2.2276 on Windows 10 Home 64bit and have already had it happen 3 times over 8 hours.  Can we please get a fix for this soon??
See Reply #15.

Is the fix out already?  It says I am already updated, but I'm still having the same problem.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: mchain on July 29, 2016, 10:17:00 PM
About SafePrice, in my understanding, the function itself was already there (included in AOS plugin), what avast does is making it separable (or configurable centrally) from AOS for user convenience. And now avast is blamed for installing SafePrice without notice... ::)
Exactly.
The problem is that it's now a separate item and unless you either unchecked it in a custom install or,
it wasn't installed in your previous version and you did a program update, it could wind up being installed.

Totally agree............but think good adder would be for Avast to put the "custom" link in the Program Update flow
OK.

Just did a clean install of 12.2.3126.0 and also a Custom Install.  Noted pre-checked box for SafePrice as well as all other option boxes for default install and unchecked the ones I did not need, including SafePrice.  No issues with unwanted or unneeded components or features when custom install was completed.

If you do not use 'Custom Install', then all available options and features will be installed, given they all are pre-checked for installation by default.

Not sure if adding a third option, 'Custom Install, in add/remove or Programs and Features is really necessary, given that Custom Install is already available in the 'Change' option.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: ovaalst on July 29, 2016, 11:30:29 PM
I have a big issue with this latest release:
The status of Avast is: your system is unprotected; the background service is not active.

Pressing the button to solve all doesn't work. I have re-installed Avast twice, but no result.

Avast is quite unresponsive as well.

I think this is some kind of bug.

(system is W10 64-bit; avast build: 12.2.3126.2)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: sese746 on July 29, 2016, 11:33:40 PM
Well I updated and I have become unprotected, no info on updates.  I don't what the heck it happening
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: thegame on July 29, 2016, 11:44:43 PM
Same here
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bruce_b on July 29, 2016, 11:59:17 PM
That happens to me from time to time when updating Avast Free on Windows XP Pro SP3 ... it usually resolves itself
after one or two reboots.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: luc.m on July 30, 2016, 12:05:34 AM
It's happening a lot and no amount of reboots, repairs or reinstalls are making any difference. Some other threads on this:

https://forum.avast.com/index.php?topic=188942.0 (https://forum.avast.com/index.php?topic=188942.0)
https://forum.avast.com/index.php?topic=189195.0 (https://forum.avast.com/index.php?topic=189195.0)
https://forum.avast.com/index.php?topic=182101.0 (https://forum.avast.com/index.php?topic=182101.0)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: drgabber on July 30, 2016, 12:12:46 AM
I am having this same problem.

I have a big issue with this latest release:
The status of Avast is: your system is unprotected; the background service is not active.

Pressing the button to solve all doesn't work. I have re-installed Avast twice, but no result.

Avast is quite unresponsive as well.

I think this is some kind of bug.

(system is W10 64-bit; avast build: 12.2.3126.2)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: ovaalst on July 30, 2016, 12:13:55 AM
I can confirm that several reboots doesn't solve the issue
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Marekfreak on July 30, 2016, 12:26:09 AM
I can confirm that several reboots doesn't solve the issue

...nor do repair installs.

Wow. Total mess of things on a Friday night.

Avast is pulling a McAfee
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: ovaalst on July 30, 2016, 12:36:52 AM
If I want to update Avast, I see this: built in the year 1970...

(https://s32.postimg.org/v8dqicwt1/1970_version.jpg)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: jimbiram on July 30, 2016, 01:00:05 AM
This version is completely dysfunctional, and does not recognize license, load virus files, etc.  I would go back to prior version if I could.  After uninstalling, re-enabled Windows Defender for now...
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: drgabber on July 30, 2016, 01:07:35 AM
Other issues with the latest version:

Smart Scan hangs at 6% while scanning for viruses
Virus Definition and Program updates hang and never finish

Please fix these issues.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: gina.kerby on July 30, 2016, 01:11:46 AM
Glad to see it's not just me having no more protection.  What's going on Avast???
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: cchopps on July 30, 2016, 01:29:23 AM
Yep. Same here on multiple machines.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: HappyAvastUser on July 30, 2016, 01:49:19 AM
I'm having the same problem.  I've spent several hours already trying to make this work following the update.

I'm seriously considering moving on to something else.  I've been using Avast for around 10 years with several Avast Internet Security licenses, but it is getting to be too much of a pain to just make updates to the program.

1.  Avast won't activate
2.  Firewall won't activate.
3.  Updated program dropped my license from the previous ***72 version, but won't accept the license on the ***76 version.

Here's what I have tried so far.
1st try...installation over the old version.
2nd try...reinstall the program following running Avastclear
3rd try...uninstall using Revouninstaller; cleaning with CCleaner; running Avastclear and then reinstall.

All had the same results.   I don't have time to fiddle with this for several computers.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: NMO on July 30, 2016, 01:51:04 AM
Not sure what happens with this new version. I do not come to this forum generally, but found it the only way to ask.
Made update/upgrade tonight, and avast does not want to recognise me. No viral database recognised (and do not want to update even if I try), says that I am in version 12.2.2276, publication date 1970 !!
I did nothing more than last updates, just pressed "upgrade" when was prompted for.
Avast says that my system is not protected, but when I try to resolve, says that doing this will disable everything. How can disable something that seems already disabled ?
I am not an expert, I liked avast because was easy to use.
Is there a bug in this version ?? If so, how can I donwngrade ?
Antivirus is CRITICAL, how can we solve ? reading previos messages, I am not the only one. Do you test before going live ?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: jvidal on July 30, 2016, 02:06:28 AM
I can confirm that:

1)UI pops up randomly (REALLY ANNOYING)
2)Sometimes, avast service just won't start,making avast pretty much useless, a reboots fixes it, but another reboot and it will come back again. (ABOLUTELY CRITICAL)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: tli on July 30, 2016, 02:29:45 AM
Just want to add my me-too; facing the same problem as everyone else here... The problem seems to be with build 12.2.3126.2, as I've another PC with build 12.2.3126.0 that's still running correctly.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Lisandro on July 30, 2016, 02:40:01 AM
I've got a fail service once some days ago.
But after repairing the installation it does not occur again.
Indeed, if it is not a GUI issue, it's critical.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: NMO on July 30, 2016, 02:52:47 AM
Critical ? no ?? are you joking ? (definitely yes, it is).
I am afraid to say that having my computer not protected, I say no; i hope we'll see a new version coming very soon. In the meantime, I changed antivirus, as I do not want to de-install, re-install, repair again and again, I am not IT guy, do not want to loose my time with this. An antivirus is supposed to run (and work of course) on its own silently in the background.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: overstreet_john on July 30, 2016, 02:55:14 AM
When will avast correct the new update problem?  One computer is now unprotected because of this.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Lateral on July 30, 2016, 03:03:52 AM
I am also having major problems with this latest release of Avast Nitro!!!!

I have wasted 3 hours of my life trying to get this thing work without any luck!

I can't believe that AVAST staff are not jumping on top of this issue and fixing it or at least communicating with its customers to let us know what is going on.....

Whilst I understand that issues like this can happen, it is the responsibility of AVAST to at least acknowledge that there is an issue and that they are working to resolve it....

Also, where can I get the previous version of AVAST Internet Security with the Nitro crap?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Alikhan on July 30, 2016, 03:20:18 AM
There is an issue with version 12.2 2276 on build 12.2.3126 resulting in no protection since the background process is not running.

Please have patience - we are trying to   contact Avast team.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on July 30, 2016, 03:21:22 AM
There is an issue with version 12.2 2276 on build 12.2.3126 resulting in no protection since the background process is not running.

Please have patience - we are trying to   contact Avast team.
I've been able to contact someone from Avast. Hopefully she can reach the right party to solve this problem.Please be a little patient. It's the weekend and the middle of the night in Prague.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Avast User Pete on July 30, 2016, 03:44:19 AM
Isn't there some way to revert to a functional version of the program? The previous version of Avast was working.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Be Secure on July 30, 2016, 03:46:14 AM
Do u try repair?
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on July 30, 2016, 03:47:40 AM
Isn't there some way to revert to a functional version of the program? The previous version of Avast was working.
Do you still have the Installation file on your computer ??? If so, uninstall the current one. Run the Avast removal tool, reboot,
install the old version. Make sure you uncheck Auto Update.

Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Michael932 on July 30, 2016, 03:49:48 AM
I tried the EICAR test and Avast detected it as a test virus. http://www.eicar.org/85-0-Download.html

Could be the anti virus engine is working but it is erroneously reporting that its not.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: nalo89 on July 30, 2016, 04:04:23 AM
I too decided to update three W10 computers at the same time fromv12.1.22.72 to the latest one which resulted in No Protection and there was an indication that something was blocking the shields from being active so I switched on the Avast Service but to no avail. I ended up uninstalling all three and installing v11.2.2262 as I do not have a copy of v12.1.22.72.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: ShynesBryght on July 30, 2016, 04:14:16 AM
I rolled back to previous version of Avast....the idea of these silent installs and other bugs has put HUGE red flag up for me......I'll wait to see if all this is truly a "bug" by hopefully corrected in next month's version.

 :-[

Please please please tell me HOW to roll back to the older version!!! PLEASE!!!! Right now, my avast isn't working AT ALL on my husband's computer since he did the latest update. We're feeling a little frustrated to say the least. Rolling back is the answer I have been searching for the last 90 min.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: EmoHobo on July 30, 2016, 04:28:49 AM
I just now noticed this, I wonder how long I was surfing unprotected because Avast randomly decided it was no longer going to work.  They pushed out a broken update that not only snuck in (yes I know custom install if you don't update through the program prevents this) spyware software, they also broke their own system.  Avast is being a real pain again.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: falcongrey on July 30, 2016, 04:32:25 AM
I've got the 'unprotected' bug as well. Once I let it update, background services failed claiming something was trying to shut it down. Even after telling it 'no' it still shut down. Used AvastClear to remove Avast IS for a fresh install of Internet Security. Everything but firewall worked after the install so did a full system scan. Came up empty. Scheduled a boot scan and rebooted expecting the boot scan but went directly to startup for Windows 10. After startup, the background services was offline again resulting in all shields down.

For giggles did a scan with Panda's cloud scanner/virus remover. As expected nothing was found just like the Avast scan before the reboot.  This is definitely a critical failure in the Avast Kernel.

Additionally, I keep getting this popup on the Avast UI saying "You welcome gift from Avast is ready" and if I click the 'unpack it!' button it says it can not connect to the internet. (Obviously I'm connected as I am typing this.)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: tli on July 30, 2016, 04:38:20 AM
... Rolling back is the answer I have been searching for the last 90 min.

Be extremely cautious as to what you find online and download from the web.  During this period of vulnerability, there will be unscrupulous elements that would be taking advantage of this situation and flooding the net with malicious downloads.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: EmoHobo on July 30, 2016, 04:40:43 AM
I'm not going to surf any other website but the Avast forum until this is fixed.  I'm going to play it safe, but it's a shame because who knows when this will be fixed.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Matthew81 on July 30, 2016, 04:47:23 AM
Thank you Avast for always working so hard to give us such great and current antivirus software and security features on both PC and mobile.

Unfortunately, this latest version came with a pretty serious bug, it seems, that for me (and many others) broke it and caused us to be unprotected. I have documented my fix (i.e. downgrading to a previous version) in the following post:

[SOLVED!] YOU ARE UNPROTECTED. avast background service is not runing. (https://forum.avast.com/index.php?topic=189195.msg1328202#msg1328202)

To be fair, this is the first time I have ever experienced a bug that caused my Avast to become completely non-functional in my nearly a decade of using your products. Keep up the great work!  8)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: tli on July 30, 2016, 04:48:31 AM
I'm not going to surf any other website but the Avast forum until this is fixed.  I'm going to play it safe, but it's a shame because who knows when this will be fixed.

Watch out for incoming email messages too...  I've been receiving a lot of ransom-ware attacks via email attachments lately.  Avast was doing a fairly good job of detecting them.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: EmoHobo on July 30, 2016, 05:05:14 AM
Don't bother on twitter either, they are just posting your typical dismissive reply.  I seriously worry they where compromised somehow and all our data is just now out there.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: rhaley3rd on July 30, 2016, 05:14:03 AM
Adding another broken AVAST update,

User registration subscription status says  ACTIVE,
all other fields are BLANK,

Program version says 12.2.2276 (build 12.2.3126.2)
RELEASE DATE SAYS 12/31/1969 7:00:00 PM

--
I read Matthew's post to correct / restore previous version ( THANKS Matthew! ) - I have recommended and support dozens of AVAST clients locally.

When WILL THIS BE FIXED BY AN INTERNAL (NON USER INTERVENTION) ROLLOUT UPDATE ?


If I have to visit and disable SAFEPRICE on dozens of clients, this will be the LAST update installed.

A long time AVAST customer who is major unhappy at the moment.

Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Shaun985 on July 30, 2016, 05:51:14 AM
Wow...  so I installed the latest version of Avast on two Win 10 Home 64 bit computers.  Both have the random GUI popups, one has the unprotected error, both installed browser extensions in Chrome without my permission (yes, I did a custom install) that I had to manually remove.  I knew I should've waited a bit before updating, seems to be the safer thing to do nowadays with each new release of Avast.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: darkmagician1987 on July 30, 2016, 06:11:43 AM
Is anyone else having issues where it is saying that you are unprotected and the firewall is unavailable?
After doing the update I'm having that same issue.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: zaphire on July 30, 2016, 06:15:54 AM
It would appear that this new version Avast Free 12.2.2276 is incompatible with Malwarebytes Anti Ransomware 0.9.16.484 beta in both Windows 8.1 and Windows 10.

I have reverted to Avast Free 12.1.2272 and the problem with Avast no longer exists.

An error message says "Background service is not running"

C:\Program Files\Avast Software\Avast\VisthAux.exe
The request is not supported
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: mchain on July 30, 2016, 07:06:38 AM
I did see an avast warning 'You are unprotected' after completing a clean install and checked to see if the license file was inserted.  It was not.  But I also did not see a page asking for the license file to be inserted as I usually do.

Inserting the current license file removed 'You are unprotected' warnings, followed by a reboot of system.  Running 12.2.3126.0 version.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: falcongrey on July 30, 2016, 08:10:09 AM
I did see an avast warning 'You are unprotected' after completing a clean install and checked to see if the license file was inserted.  It was not.  But I also did not see a page asking for the license file to be inserted as I usually do.

Inserting the current license file removed 'You are unprotected' warnings, followed by a reboot of system.  Running 12.2.3126.0 version.

Every time i tried to insert a license file it told me they were corrupted. I have noticed it keeps saying my 'trial' has ended... I have tried the clean install approach after using AvastClear to strip it out during safe mode.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: lotsofluck on July 30, 2016, 09:01:06 AM
Not recognizing antivirus, passwords reused in Safezone browser, task icon opens window exposing all my passwords,  myavast has critical errors - I gave up and deleted and uninstalled every remnant of Avast from my PC. Using Windows Defender for the moment. I will wait to see the Windows 10 (64bt) update on August 1 before doing a clean install, IF I even do a reinstall. Doubt I will reinstall the Safezone browser since I went from feeling secure to being completely vunerable.   
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Asyn on July 30, 2016, 09:02:48 AM
You are unprotected! Avast Background service is not running.
Hi guys, see: https://forum.avast.com/index.php?topic=189221.0

Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Stefan B.M. on July 30, 2016, 09:14:16 AM
You didn't use the program update function. You did an over the top install and used the default install.
But I did use the program update function, and I'm sure I did not have the SafePrice add-on in my browser before (I'm using only Firefox).
Still I see Firefox asking permission to install the add-on.  Petr Chytil said something about an emergency update early in this thread, but to be honest, I don't get what it means for my situation.

Anyway, the "you are unprotected" thing is more urgent.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Di58 on July 30, 2016, 09:17:51 AM
This version does not work. Release dates shows 1/01/1970 1:00:00 Virus definition: unkown no connection established.
So at the moment many are unprotected.
It indicate background service is not active but avast service is running. When you try to start the service, you get the notification that some program want to stop the service.
Update shows a new version but no update is doen.
How can I get the previous working version back?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Pondus on July 30, 2016, 09:23:39 AM
You are unprotected! Avast Background service is not running.
Hi guys, see: https://forum.avast.com/index.php?topic=189221.0
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Asyn on July 30, 2016, 09:26:52 AM
You are unprotected! Avast Background service is not running.
Hi guys, see: https://forum.avast.com/index.php?topic=189221.0
Erm, see Reply #117. ;)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Pondus on July 30, 2016, 09:29:11 AM
@Asyn that is where i found it but is seems new posters don't read it so it has to be repeated   ;)


Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Asyn on July 30, 2016, 09:31:38 AM
@asyn that is where i found it but is seems new posters dont read it so it has to be repeated   ;)
I see, no problem pal. ;) (Guess we've to repeat it until it's fixed...)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Stefan B.M. on July 30, 2016, 09:40:41 AM
Does someone know how to check the services are really up and running, even though the UI says otherwise?
Maybe posting a guideline (in the other thread, which is still pretty short at the moment) helps calm down the panic.  :)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Marekfreak on July 30, 2016, 10:00:33 AM
Does someone know how to check the services are really up and running, even though the UI says otherwise?
Maybe posting a guideline (in the other thread, which is still pretty short at the moment) helps calm down the panic.  :)

Click Windows Start => in search field type services.msc then enter. Scroll down to each Avast listed service => right mouse click each service to check if you have the option to STOP.

If that's the case, the services are supposedly running.

Also on the right pane, check the 3rd column Status (by default it should be Automatic or Started for each service. If stopped right click and select start). Don't trust this column explicitly. Right click - properties to check full status on a specific service.

I just stopped then restarted all Avast services again to get back online after these issues started  (although the GUI is still messed up.). According the sticky, Avast services are, supposedly, still running in the background.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: SpeedyPC on July 30, 2016, 11:03:06 AM
What a shame Avast :'( as I was about to installed the latest version until I've read through this topic, it really sad that the beta section has jumped to soon releasing to the final version without any further QA control checking before they make sure the last beta version was stable enough to go through the final stage.

What happen to the old fashion way. Why? did Avast change the beta testing way as before in the past, otherwise you've wouldn't caught up in this mess in the first place.

Shame shame shame  :-\

 
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: VV59 on July 30, 2016, 11:51:01 AM
Lost an hour yesterday sorting out safeprice. Two hours today trying to fix broken update. Uninstalled and switched to Panda.

So long and thanks for all the fish.

 :P
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: wallofasgard on July 30, 2016, 01:02:27 PM
Updated thru the UI yesterday and no problem found so far...

(http://i65.tinypic.com/28bs58k.jpg)



So...is it safe to use the offline installer posted in the first page or should i skip it for now?Thanks.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Arfy on July 30, 2016, 02:01:18 PM
I have the problem with the
12.2.3126.2

You have the .0 !

I tried
Same problem.

Arfy
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: stussy on July 30, 2016, 02:08:34 PM
Avast Background service is not running.

I got exact the same problem :( wtf. I reinstalled Avast but this didn't help. I am running the Comodo Free Firewall. Until the update everything was fine

just a waste of time .... bye bye
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: petr.chytil on July 30, 2016, 02:38:20 PM
Fixed. All fresh installations are OK from now on.

For existing affected users, fastest way to fix it is to run C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe and then reboot. Others are getting the fix anyway, it just takes some time.

Sorry for being so brief, we were working hard to get the fix in the production ASAP. You were protected the whole time. The issue was in the GUI - it did not know Avast service is in fact running.

Thanks for your patience,

Petr
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Tomaso on July 30, 2016, 02:54:19 PM
All fresh installations are OK from now on.
That's very misleading.
The offline installer for the free version is still the same (230,102,040 bytes)!
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: vianello_85 on July 30, 2016, 02:59:47 PM
All fresh installations are OK from now on.
That's very misleading.
The offline installer for the free version is still the same (230,102,040 bytes)!
The new version is OK.
I have installed offline now.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: petr.chytil on July 30, 2016, 03:04:03 PM
All fresh installations are OK from now on.
That's very misleading.
The offline installer for the free version is still the same (230,102,040 bytes)!
The problem was not in the installer, but in one emergency update which is also being downloaded during the installation. And that is fixed now.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Tomaso on July 30, 2016, 03:09:02 PM
The new version is OK.
I have installed offline now.
No.
The offline installer is the exact same as before.
If it works for you now, then the installer must have been granted internet access during the setup procedure, and/or the fixes have been applied through the Emergency Updater.
Many of us run avast! under a much more controlled environment, so we need updated offline installers!
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Tomaso on July 30, 2016, 03:13:33 PM
The problem was not in the installer, but in one emergency update which is also being downloaded during the installation. And that is fixed now.

The Emergency Updater does NOT have internet access on my system, and I've encoutered the same problem as other users, where the main GUI will pop up on the screen all by itself!
Please update the offline installers.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: guydemaupassant on July 30, 2016, 03:16:21 PM
Hello,

please be informed that I had very big issue with this update: Avast could not run in background. In other words it did not work at all. I tried to unistall/reinstall, along with all the options present in Control Panel without success.

Eventually I solved the issue by: uninstalling the program and creating a Restore Point in Windows to a previous date. Now I have a program not updated but perfectly working.
@administrators: please solve this serious issue with v 12.2.2276; this is the first time I have had problems with Avast.
 
I hope my advice is useful to oher users   :)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: wallofasgard on July 30, 2016, 03:17:50 PM
Yeah...i was about to ask what will happen if i am to do a fresh install of the latest version Offline.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Eddy on July 30, 2016, 03:25:41 PM
Tomaso,
even if a new(er) file has the same size as the old one, it doesn't mean things haven't changed.
hello and apple are both words, they have both 5 letters but they definitely are not the same ;)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Tomaso on July 30, 2016, 03:37:14 PM
Tomaso,
even if a new(er) file has the same size as the old one, it doesn't mean things haven't changed.
hello and apple are both words, they have both 5 letters but they definitely are not the same ;)

Are you kidding?
What are the odds them being the exact same size, right down to the last byte?
Besides, it's got the same creation date (‎28 ‎July ‎2016, ‏‎10:54:32), and the same checksums:

Quote
avast_free_antivirus_setup_offline.exe
-------------------------------------------
ADLER32: 84ee1c85
CRC32: 34e029aa
MD2: ae97ea7e37d46fde623834b8e54d1b6d
MD4: 0a7c9a51e2d8745ec802791cc7cdaaf1
MD5: b0e7a797accd81fadb1b904fe1d47bb3
SHA1: 78d2e5ba4717e16c851fbfad0e948ed2fc9e68da
SHA256: 66fe16095ceacc848863af05cc6d40a916cf478dcd2d7bc491ebfc37949f8c0b
SHA384: 88ab90151dc0c4f90a19cb6d2d172614031f384e50041859767f382a97f8698b28d8a7b38e7c020eb02fc397d43c305e
SHA512: 7c291d51933383507a77c7a03d222f27cae5d73d88c78406cdd08792e977c278bb97af62289f067a913df877a3c5c54c1f4b65c27d1b7202ac23020e76db6e39
RIPEMD128: f879a3e27a61637b4a5ba83cd0c8f03b
RIPEMD160: e5a215cf2e929be0740eb7ce48928618804804f7
TIGER128: 75605ffe798ab10c8c05f6854dd77c5b
TIGER160: 75605ffe798ab10c8c05f6854dd77c5b0db36371
TIGER192: 75605ffe798ab10c8c05f6854dd77c5b0db363715d71a3ac
GOST: 1345e956a29efa2895920780223f299c7e778e0c2f67e8b7a906358c51f0f04b

Is that proof enough for you?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Lisandro on July 30, 2016, 03:51:34 PM
Please update the offline installers.
They will do it for sure.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Mathieu29 on July 30, 2016, 03:55:33 PM
So we can Install the new software or not ? I tried 1 hours ago and it doesnt work.

Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: tli on July 30, 2016, 03:57:16 PM
I can confirm positively that the offline installer--even though the same version as when the problem started--works now.  During installation, it will need internet access for the Emergency Updates to take place.  Once complete, all is well again--as it should be.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Tomaso on July 30, 2016, 04:03:42 PM
During installation, it will need internet access for the Emergency Updates to take place.

That defeats the whole purpose of an OFFLINE installer!
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: tli on July 30, 2016, 04:07:26 PM
If no internet access, then the PC is rebooted after install, and first time goes online, Emergency Updates will occur since the Definition needs updating too eventually...
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Tomaso on July 30, 2016, 04:13:03 PM
If no internet access, then the PC is rebooted after install, and first time goes online, Emergency Updates will occur since the Definition needs updating too eventually...

Like I've pointed out before, some of us run avast! in a much more controlled environment then others..
The Emergency Updater does NOT have internet access on our systems!
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: tli on July 30, 2016, 04:15:20 PM
Sorry, all I can tell you is what works for me and my systems... Maybe someone from the official Avast Team could help with your situation.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Eddy on July 30, 2016, 04:23:34 PM
Tomaso,

it is you own choice to use a "more controlled environment".
Sure it can have benefits, but it also will have downsides.
Learn to live with them.

If the emupdate does not have internet access, it means the systems are not as good protected as they could be.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Tomaso on July 30, 2016, 04:31:18 PM
it also will have downsides.
Learn to live with them.

Wow, that sure is helpful!
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Lisandro on July 30, 2016, 04:36:01 PM
The Emergency Updater does NOT have internet access on our systems!
Are you talking of home computers or business?
Besides, it's a GUI issue, the user is always protected (ok, it's annoying, but not dangerous).
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Tomaso on July 30, 2016, 04:45:30 PM
Are you talking of home computers or business?

Both.

it's annoying, but not dangerous

You're stating the obvious.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on July 30, 2016, 04:51:00 PM
Are you talking of home computers or business?

Both.

it's annoying, but not dangerous

You're stating the obvious.
It is obvious that you can't undo what's happened. The problem has been fixed and the solutions have been posted.
I agree with you that it shouldn't have happened but that doesn't change the facts. I'm also sure that more care will be taken in the future so as to prevent this from happening again.
Peace !
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: HappyAvastUser on July 30, 2016, 05:08:20 PM
Fixed. All fresh installations are OK from now on.

For existing affected users, fastest way to fix it is to run C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe and then reboot. Others are getting the fix anyway, it just takes some time.

Sorry for being so brief, we were working hard to get the fix in the production ASAP. You were protected the whole time. The issue was in the GUI - it did not know Avast service is in fact running.

Thanks for your patience,

Petr

Does "Fixed" mean that the program will now accept my license...around 20 months remaining?   I'm extremely disappointed with the program and the hit/miss possibilities of updates associated with the software.  Things have really deteriorated since the days that I confidently used Avast!

Nothing worked last night for me.  Firewall didn't work.  Anti-virus didn't work.  Won't accept my license (which Avast.com claims is active and I still have several license slots remaining...license for three computers and not all the licenses are in use now since I converted two of our four over to Linux.)

I uninstalled the program last night after struggling for hours to get it to work and moved on to a highly rated equivalent offered by my internet provider after over 10 years of an Avast! user and supporter.   Are there any assurances that Avast's QC will improve?  If not, I'll regrettably move on to another provider which has a better reliability record.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on July 30, 2016, 05:17:32 PM
Fixed. All fresh installations are OK from now on.

For existing affected users, fastest way to fix it is to run C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe and then reboot. Others are getting the fix anyway, it just takes some time.

Sorry for being so brief, we were working hard to get the fix in the production ASAP. You were protected the whole time. The issue was in the GUI - it did not know Avast service is in fact running.

Thanks for your patience,

Petr

Does "Fixed" mean that the program will now accept my license...around 20 months remaining?   I'm extremely disappointed with the program and the hit/miss possibilities of updates associated with the software.  Things have really deteriorated since the days that I confidently used Avast!

Nothing worked last night for me.  Firewall didn't work.  Anti-virus didn't work.  Won't accept my license (which Avast.com claims is active and I still have several license slots remaining...license for three computers and not all the licenses are in use now since I converted two of our four over to Linux.)

I uninstalled the program last night after struggling for hours to get it to work and moved on to a highly rated equivalent offered by my internet provider after over 10 years of an Avast! user and supporter.   Are there any assurances that Avast's QC will improve?  If not, I'll regrettably move on to another provider which has a better reliability record.
The answer is yes but, you'll now first need to totally remove the other AV before you can re-install Avast and apply your license.
Follow these instructions:
How to Successfully Install Avast http://goo.gl/VLXde (http://goo.gl/VLXde)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: David881 on July 30, 2016, 06:32:10 PM
And What about the 'reused passwords bug'? Are you still working on it? When will the fix be up?  ???
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Gopher John on July 30, 2016, 06:39:56 PM
During installation, it will need internet access for the Emergency Updates to take place.

That defeats the whole purpose of an OFFLINE installer!

It was an errant emergency update that caused the problem.  The new emergency update that will be downloaded has no issues.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bruce_b on July 30, 2016, 06:48:01 PM
Sure seems like web browsing is much faster on Windows XP PRO SP3 on my Dell Dimension 8200 P4
Did Avast finally get this to be a less intrusive program for the older systems ?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Tomaso on July 30, 2016, 06:51:35 PM
During installation, it will need internet access for the Emergency Updates to take place.

That defeats the whole purpose of an OFFLINE installer!

It was an errant emergency update that caused the problem.  The new emergency update that will be downloaded has no issues.

*sigh*
Like I've already stated several times now; some users (myself included) run these installers OFFLINE (like intended), and the Emergency Updater does NOT have internet access!
That's why we need new and fixed offline installers!!
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: hmucha on July 30, 2016, 06:55:19 PM
Re: BRAND NEW VERSION: 12.2.2276
« Reply #14 on: July 28, 2016, 11:34:36 PM »
And the opening of interface all by itself was NOT fixed. It just opned up and stole focus from a game. NOT COOL!  >:(

Is this also fixed ?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Asyn on July 30, 2016, 07:01:46 PM
Sure seems like web browsing is much faster on Windows XP PRO SP3 on my Dell Dimension 8200 P4
Did Avast finally get this to be a less intrusive program for the older systems ?
Had no issues before, but it sure isn't slow here. ;)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: rhaley3rd on July 30, 2016, 08:13:49 PM
Fixed. All fresh installations are OK from now on.

For existing affected users, fastest way to fix it is to run C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe and then reboot. Others are getting the fix anyway, it just takes some time.

Sorry for being so brief, we were working hard to get the fix in the production ASAP. You were protected the whole time. The issue was in the GUI - it did not know Avast service is in fact running.

Thanks for your patience,

Petr

Confirming that running the above instructions from an (Elevated) Command Prompt did correct the issue here:

-Thank You-, to all involved, for your efforts & the timely fix,

Regards,
Robert
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: petr.chytil on July 30, 2016, 08:54:01 PM
Tomaso,

offline installers are not affected by the serious "You are unprotected" issue.

Normally, we would release new offline installer every month or so with every new version.
However, this time, we will be definitely releasing new offline installers sooner.
During the month, between big releases, we are fixing bugs using emergency updates, updating engine and virus definitions couple of times a day using the virus definition updates. Moreover, every couple of minutes, virus definitions are updated via the streaming update channel.
So, it is a generally good idea to be on-line at least sometimes to have everything up-to-date.

And yes, by fixing bugs, we sometimes introduce new bugs (like this Friday night bug). We are only human. But be assured, that we are reviewing our release and quality assurance process thoroughly, so anything similar never happens in the future.

Petr
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bruce_b on July 30, 2016, 08:57:19 PM
Which is one the reasons I stated in another post when Avast said new versions would be out monthly.
Yes, if done properly, it could be good. But more likely such rapid releases (like with Adobe Flash & Shockwave)
will be riddled with bugs. Some serious, some just an annoyance. I would rather see a new version released
say quarterly or twice yearly. This gives time for the Beta Testers to make sure all the bugs are ironed out.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Tomaso on July 30, 2016, 09:08:10 PM
Tomaso,

offline installers are not affected by the serious "You are unprotected" issue.

That's NOT the issue that I've been refering to.
Read my post here:
https://forum.avast.com/index.php?topic=189131.msg1328692#msg1328692
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on July 30, 2016, 09:10:48 PM
Window 10 is tagged as the last version of Windows.
Why do we need a new version of Avast every month ???
We need a UI that's easy for all users to use and understand.
Avast 2015 had a good one.
Updates and enhancements to that central core UI monthly would be nice.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Gopher John on July 31, 2016, 04:47:09 AM
During installation, it will need internet access for the Emergency Updates to take place.

That defeats the whole purpose of an OFFLINE installer!

It was an errant emergency update that caused the problem.  The new emergency update that will be downloaded has no issues.

*sigh*
Like I've already stated several times now; some users (myself included) run these installers OFFLINE (like intended), and the Emergency Updater does NOT have internet access!
That's why we need new and fixed offline installers!!

If the Emergency Updater doesn't have access, it couldn't have downloaded the emergency update that caused all the others problems.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: wallofasgard on July 31, 2016, 05:31:36 AM
Using the Offline Installer posted in the first page...i've performed a fresh installation (using Windows 7 64bit) WITHOUT an internet connection. Here it is:

(http://i67.tinypic.com/2n04flt.jpg)

So, i can confirm that it is SAFE to use the offline installer even if you are totally offline.Since the default build was .0 not .2
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: SpeedyPC on July 31, 2016, 06:18:56 AM
Wonderful ;D everything is back to normal and I've download the offline installer again and everything was running smooth as a (http://dl9.glitter-graphics.net/pub/215/215079g923g99vxm.gif) (http://www.glitter-graphics.com) thank you Avast  ;)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: jvidal on July 31, 2016, 07:55:54 AM
Ok, so the "service is not running" issue has been fixed, but the UI popping up HAS NOT. When is this gonna be fixed?? it is VERY ANNOYING!
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: IByte on July 31, 2016, 11:10:20 AM
"Quality Assurance Director"? Maybe you should do a better job! If you had to pay everyone on this forum who has reported wasting hours of troubleshooting on the latest "you are unprotected" error an hourly wage, Avast would be bankrupt by now.

Now I'm going to see whether I can fix this with the latest update, which is rather tricky if neither the regular UI nor AvastEmUpdate.exe gives any indication on progress or completion.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Tomaso on July 31, 2016, 11:29:57 AM
During installation, it will need internet access for the Emergency Updates to take place.

That defeats the whole purpose of an OFFLINE installer!

It was an errant emergency update that caused the problem.  The new emergency update that will be downloaded has no issues.

*sigh*
Like I've already stated several times now; some users (myself included) run these installers OFFLINE (like intended), and the Emergency Updater does NOT have internet access!
That's why we need new and fixed offline installers!!

If the Emergency Updater doesn't have access, it couldn't have downloaded the emergency update that caused all the others problems.

AGAIN, this is the problem that I've been refering to!:
https://forum.avast.com/index.php?topic=189131.msg1328692#msg1328692
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: NON on July 31, 2016, 02:59:19 PM
During installation, it will need internet access for the Emergency Updates to take place.

That defeats the whole purpose of an OFFLINE installer!

It was an errant emergency update that caused the problem.  The new emergency update that will be downloaded has no issues.

*sigh*
Like I've already stated several times now; some users (myself included) run these installers OFFLINE (like intended), and the Emergency Updater does NOT have internet access!
That's why we need new and fixed offline installers!!

If the Emergency Updater doesn't have access, it couldn't have downloaded the emergency update that caused all the others problems.

AGAIN, this is the problem that I've been refering to!:
https://forum.avast.com/index.php?topic=189131.msg1328692#msg1328692
Tomaso, read petr's post carefully, he certainly said they will update offline installers as well.

we will be definitely releasing new offline installers sooner.

But also have this in mind, too;
So, it is a generally good idea to be on-line at least sometimes to have everything up-to-date.

Not all people are using avast like yours, and that sometimes make some downsides as Eddy said.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Tomaso on July 31, 2016, 03:16:47 PM
have this in mind, too;
So, it is a generally good idea to be on-line at least sometimes to have everything up-to-date.

I keep the virus definitions up-to-date, if that's what you mean.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: NON on July 31, 2016, 03:26:52 PM
it is a generally good idea to be on-line at least sometimes to have everything up-to-date.

I keep the virus definitions up-to-date, if that's what you mean.

Rather this:
During the month, between big releases, we are fixing bugs using emergency updates, updating engine and virus definitions couple of times a day using the virus definition updates. Moreover, every couple of minutes, virus definitions are updated via the streaming update channel.

Virus definitions is just one of the things to be updated.

BTW, you quote petr's saying like mine, please be careful not to do that.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Tomaso on July 31, 2016, 03:46:12 PM
Virus definitions is just one of the things to be updated.

Well, I let the Emergency Updater slip through once, and it screwed me over:
https://forum.avast.com/index.php?topic=184612.msg1301802#msg1301802
Lesson learned!

--

you quote petr's saying like mine, please be careful not to do that.

Sorry 'bout that.
I've fixed it now.
There were a lot of quotes within quotes going on. :)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: stylemessiah on July 31, 2016, 06:09:02 PM
I hate bootstrap setup installers...to have to hunt here for the full offline installer will annoy many IT people....when you have multiple PC's to do a 6.0Mb bootstrap installer is a fricking nightmare...
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: RejZoR on July 31, 2016, 07:30:57 PM
I hate bootstrap setup installers...to have to hunt here for the full offline installer will annoy many IT people....when you have multiple PC's to do a 6.0Mb bootstrap installer is a fricking nightmare...

There is no "hunting". There is always a stickied post on top about latest version here:
https://forum.avast.com/index.php?board=2.0

...with all the stub and full installers. You just typed in a such thread. Look at the first post of this thread. All the links are there.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: SimmonsTheMad33 on August 02, 2016, 10:05:16 PM
Well, now that im on the Windows 10 Anniversary Update, Im curious how long before the Avast Online Security Extension is available for Edge?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: AliA on August 03, 2016, 05:50:30 AM
(http://screencast-o-matic.com/screenshots/u/Lh/1469767713726-71733.png) (https://www.youtube.com/watch?v=x5Lnn4OclPg)
(https://www.youtube.com/watch?v=x5Lnn4OclPg)
https://www.youtube.com/watch?v=x5Lnn4OclPg[/b][/url]


In this video if you go to part where the user shows the components, the user shows he can install "Secure DNS", "Antispam", "Firewall", "Sandbox". These options I am aware they are paid options but these options shown within the video are listed as install componets which means the user has yet to buy them and these options are visable within the components section of avast free antivirus. I just installed the latest update and when I view the components section these options are not there. So if i want to buy the firewall for example and this option is not there, as i cant click on "install component" so how does one buy this component?

I have removed Avast antivirus and re-installed, I even repaired and the option to install the components in regards to  "Secure DNS", "Antispam", "Firewall", "Sandbox" are not visable within the component menu. Can anyone confirm they can see these options within the free avast antivirus and does it say "install component". As i really want to buy the firewall but the option to install it isnt within my component menu.

I have added images to better explain the situation.




Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on August 03, 2016, 01:27:30 PM
Avast has already acknowledged that those program options should not have been available in the Free version.
Your version most likely had the items removed since they are part of the paid version.
You can always download and install the paid version of you choice form here:
https://forum.avast.com/index.php?topic=189131.msg1327573#msg1327573 (https://forum.avast.com/index.php?topic=189131.msg1327573#msg1327573)


(http://screencast-o-matic.com/screenshots/u/Lh/1470223733439-1349.png)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Graig on August 04, 2016, 12:56:14 AM
I cannot install the Anniversary Update on my new computer, I get a SYSTEM THREAD EXCEPTION NOT HANDLED message and the system is restored to the previous build.  Uninstalled Avast and no problem whatsoever. Oddly enough it updated perfectly on my 6 year old machine without a hitch and running same version of the Avast, the latest.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on August 04, 2016, 01:08:06 AM
I cannot install the Anniversary Update on my new computer, I get a SYSTEM THREAD EXCEPTION NOT HANDLED message and the system is restored to the previous build.  Uninstalled Avast and no problem whatsoever. Oddly enough it updated perfectly on my 6 year old machine without a hitch and running same version of the Avast, the latest.
https://forum.avast.com/index.php?topic=189403.0
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: mikaelrask on August 04, 2016, 08:12:47 AM
update went fine as usally, keep up the good work avast team. updated throw the gui in the program :)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: COBKA on August 04, 2016, 03:08:23 PM
Windows Defender

Apologies if this has been posted elsewhere but an observation since the latest version of Avast  - Windows Defender is now blocked by group policy - error code 800704ec. This occurred immediately after update. Even if this rectified by registry editor it is re-blocked on startup and HKLM\Software\Policies\Microsoft\Windows Defender disable spyware key value changed back. Up until the latest version this was not the case. Not a big deal I guess in that maybe shouldn't be running with Avast concurrently but I would like someone to confirm that this is intended.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: abruptum on August 04, 2016, 03:18:36 PM
Windows Defender

Apologies if this has been posted elsewhere but an observation since the latest version of Avast  - Windows Defender is now blocked by group policy - error code 800704ec. This occurred immediately after update. Even if this rectified by registry editor it is re-blocked on startup and HKLM\Software\Policies\Microsoft\Windows Defender disable spyware key value changed back. Up until the latest version this was not the case. Not a big deal I guess in that maybe shouldn't be running with Avast concurrently but I would like someone to confirm that this is intended.
See here :

  https://forum.avast.com/index.php?topic=189162.0
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: COBKA on August 04, 2016, 03:22:57 PM
Windows Defender

Apologies if this has been posted elsewhere but an observation since the latest version of Avast  - Windows Defender is now blocked by group policy - error code 800704ec. This occurred immediately after update. Even if this rectified by registry editor it is re-blocked on startup and HKLM\Software\Policies\Microsoft\Windows Defender disable spyware key value changed back. Up until the latest version this was not the case. Not a big deal I guess in that maybe shouldn't be running with Avast concurrently but I would like someone to confirm that this is intended.
See here :

  https://forum.avast.com/index.php?topic=189162.0

Many thanks! My quick search didn't find that!
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: cjordan600 on August 04, 2016, 07:16:30 PM
Yay!  Another update that brings the automatic, unprompted installation of unwanted extras!
At least the SafeZone debacle from a few months ago was just unwanted software.  SafePrice is clearly a malicious shopping browser add-on!
I am now uninstalling Avast from all of my computers!

Edit:
Oh yeah, I almost forgot to mention my Windows 10 upgrade experience!

After the Windows upgrade, Avast required me to click an "update" button before it would work again.
It automatically installed ALL of its components without prompting, despite the fact that I only had the FileShield component installed before the Windows upgrade.
Come on guys!  If you are just going to ignore what the user says they want, then why bother asking during the first installation?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: petr.chytil on August 05, 2016, 10:54:56 AM
cjordan600,
I am sorry about the safeprice installation during the update. It is a bug, which is already fixed in the upcoming version. Yesterday, it was released to beta channel:
https://forum.avast.com/index.php?topic=189468.0
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Graig on August 06, 2016, 09:56:39 PM
What happened to Browser protection? Is it replaced by Browser Extension? Also what is Antispam? Thanks to anyone who can explain these.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: DavidR on August 06, 2016, 10:23:40 PM
What happened to Browser protection? Is it replaced by Browser Extension? Also what is Antispam? Thanks to anyone who can explain these.

The Browser Protection, has now split into the two Browser Extension/s two separate browser add-ons/extensions.

You don't say what avast version you have, but the Anti-spam function is only on certain paid avast versions. I would say an anti-spam is fairly clear it filters emails that it considers to be spam.

That said those using MS Outlook email client could be using the avast MS Outlook plug-in, which I believe also filters spam.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Graig on August 06, 2016, 10:43:12 PM
Thanks for your help, sorry about the double post. I am running the Free avast latest, or at least I will be as I was one of the ones with the Skylake problem. Will be installing patched version soon. I was confused about the Browser Protection which I ha in last version. I will now check Browser Extension on Custom install.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: DavidR on August 06, 2016, 11:39:52 PM
Thanks for your help, sorry about the double post. I am running the Free avast latest, or at least I will be as I was one of the ones with the Skylake problem. Will be installing patched version soon. I was confused about the Browser Protection which I ha in last version. I will now check Browser Extension on Custom install.

Yes the Skylake problem should be resolved soon.

Having the old Browser Protection split into two gives greater flexibility, certainly for those that don't want the SafePrice extension.

The interesting part that you got the AntiSpam function in the free version (avast Internet Security and Premier versions normally). This is another bug (due to be squashed) where some people have had paid options installed in the free version.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on August 07, 2016, 12:03:28 AM
Some of us still have those added features:
(http://screencast-o-matic.com/screenshots/u/Lh/1470520979220-86935.png)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: anarkii on August 07, 2016, 02:45:20 PM
Hi Petr,

Just giving you an update to your original post - as far as I can tell with the Anniversary Update - the problem wouldn't of been detected anyway as all builds on Microsoft's end were pretty much stable. Since Windows 10 RTM'd last year, every update in the Insider Channel did the updates flawlessly. Even after I got 14393 (the RTM of the Anniversary update) Avast was running fine (this was roughly 2 weeks ago).

It wasn't until I saw Avast had been updated that I started to get the BSODs, and knew straight away there was something with the update that was the problem. The problem was, I couldn't log anything in Windows as it would reset to the last known good configuration, and I couldnt even get into Windows in Safe Mode.

Anyway, I dunno how you guys and girls found the problem, but im glad you all did and more than anything, glad that its been fixed with minimal effect on other people. Well done to everyone involved.

Also thank you to the kind gentleman who helped me out with getting my system back to working order. (Forget his name, its buried in the posts now)
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Avq2315 on August 08, 2016, 02:06:24 AM
Has the Statistics window been removed? It used to be located under Tools but it's no longer there.

Edit: I ask because now I don't see a way to access the Virus Vault, see what is being scanned, or see if I've missed something being flagged.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Asyn on August 08, 2016, 06:43:34 AM
Has the Statistics window been removed?
The stats get reworked and should be back in September.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: ky331 on August 08, 2016, 11:55:33 AM
To access Virus Vault:

From the main ("home") menu.
click on SCAN
then SCAN FOR VIRUSES
on the bottom line of that screen, you should see Quarantine (Virus Chest).
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Asyn on August 08, 2016, 12:00:07 PM
To access Virus Vault:

From the main ("home") menu.
click on SCAN
then SCAN FOR VIRUSES
on the bottom line of that screen, you should see Quarantine (Virus Chest).
Or (even easier) right click the Avast icon in the tray.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: thekochs on August 09, 2016, 12:52:18 PM
To access Virus Vault:

From the main ("home") menu.
click on SCAN
then SCAN FOR VIRUSES
on the bottom line of that screen, you should see Quarantine (Virus Chest).
Or (even easier) right click the Avast icon in the tray.

It would be nice if they put the feature back in on the Avast GUI home page for several customizable "quick links" like they had prior.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on August 09, 2016, 02:17:26 PM
To access Virus Vault:

From the main ("home") menu.
click on SCAN
then SCAN FOR VIRUSES
on the bottom line of that screen, you should see Quarantine (Virus Chest).
Or (even easier) right click the Avast icon in the tray.

It would be nice if they put the feature back in on the Avast GUI home page for several customizable "quick links" like they had prior.
One of the reasons why this video was created:
Avast 2016 - Navigating the New User Interface (https://www.youtube.com/watch?v=q7gG6PAzC-o)
(http://screencast-o-matic.com/screenshots/u/Lh/1470745012304-70005.png)

Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: DavidR on August 09, 2016, 02:46:12 PM
To access Virus Vault:

From the main ("home") menu.
click on SCAN
then SCAN FOR VIRUSES
on the bottom line of that screen, you should see Quarantine (Virus Chest).
Or (even easier) right click the Avast icon in the tray.

It would be nice if they put the feature back in on the Avast GUI home page for several customizable "quick links" like they had prior.

That wouldn't be any quicker as you would have to open the UI to get to it, in the tray icon context menu, you can directly access it. We have been asking for some time now for the tray icon context menu to be updated giving easier access to commonly used functions. That would be easier for all concerned, avast and users.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on August 09, 2016, 02:52:58 PM
The Forum swallowed my original post....  here's the re-write:
The difference is that the User is more likely to see the shortcuts on the UI.
We were actually promised an increase of shortcuts for both the UI and the right click menu.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: -midnight on August 09, 2016, 03:53:15 PM
I updated to this version the day it was released but I keep seeing this.

See screenshot.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on August 09, 2016, 04:12:03 PM
I updated to this version the day it was released but I keep seeing this.

See screenshot.
Have you rebooted your computer ???
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: -midnight on August 09, 2016, 04:47:43 PM
I've rebooted at least 10 times but when I click on the user interface it always showed I need to reboot my computer. 
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on August 09, 2016, 05:14:59 PM
Have you used the link on the UI to reboot the system ???
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: -midnight on August 09, 2016, 05:26:45 PM
Yes.I have.
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bob3160 on August 09, 2016, 05:32:08 PM
Yes.I have.
Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: Navvy on August 12, 2016, 04:42:14 PM
I upgraded from Win7 to Win10 on 28 July, just a day before the offer ended, hoping that by then any compatibitily bugs would have been sorted.  Checked that Avast program was up to date, along with everything else.  The following day Avast offered the update to the current version 12.2.2276 which I installed and all seemed fine.

On 10 Aug I installed the Windows 10 Anniversary Update.  A big mistake not to have waited for the compatibility bugs to be ironed out...

Apart from Windows reverting to standard privacy settings instead of everything being turned off as I had set during the previous upgrade, everything seemed fine for a while.

Then I get Avast popup showing a file reputation warning.  Four warnings on top of each other.  The warning said that the file had not been seen by many people, and it appeared to be from what looked like a Windows Update location.  Avast said that it had no signature.

After declining the 4 popups (connection rejected), they reappeared maybe half an hour later.  In the meantime I'd checked that Avast was still up to date, and looked for this forum.  I still can't find a link to this forum from within Avast, and a google search seemed to indicate it was no longer available having been hacked some time ago.  Using the correct URL just gave an error message indicating the page didn't exist.  (Perhaps it was down for maintenance, with no warning page?)

I decided to phone Avast to query why a Windows Update file was showing unsigned and failing the reputation test.

I looked in the program and called an 0203 number in the UK and it was answered by someone with an American accent.  After some discussion he asked me to install the BomGar remote control program, so that he could seem my screen and read the warning that I was seeing.

He said that it was definitely not from Windows, as it wasn't a Windows Update location. 

He then ran a program to check for  problems, which said  that I had more than one antivirus program running.  I assumed this meant the Windows Defender built into Windows 10 wasn't disabled properly.

He also said my Virus Chest in Avast had lots of old things in it, and they should all have been automatically purged after 30 days. 

Also there were some files on my computer that were locked and unable to be scanned.  He said this was likely to be caused by a virus, and that my system was full of viruses.  Also that Avast wasn't up to date, and therefore not updating itself properly.  Apparently being prevented by the virus.

I was then persuaded reluctantly to part with £129.99 for Avast Total Support.  Remember, I had called to report that Avast had a bug.

Half an hour later BomGar connected me to another person - an American lady, who was very helpful.  She had a look around and verified that Avast was showing fully updated, so she did a repair installation (as I could have done if the first-line agent had suggested it, or as I would have read about if the forum had been working...)

This seemed to stop the warning popups, which were apparently from the correct Windows Update location.  She didn't offer any explanation about why Avast was saying they were unsigned, or why anything from Microsoft Update would rely on reputation testing...

She then ran the HitmanPro scanner (free for first use) which did flag up a couple of items of malware.  A trojan in a spell checker for OE, that I had only downloaded in order to scan it for viruses, and had never run on my Windows 7 machine that doesn't have Outlook Express.  That file was from 2012, and the other dodgy one was even earlier and may have been copied from my previous WinXP machine.  The copying would have been scanned by Avast, and again I'm fairly sure it had never run on this machine.

She then used MalwareBytes junk file scanner (also free) to remove a huge number of thumbnail files from my huge collection of photos. 

My machine is now running marginally faster, though Google Chrome still keeps pausing and saying "not responding" and this had sometimes been happening on the BomGar program too.  Defraggler reports that after a defrag my drive speed is just over 2Mbps.  A lot of files still can't be defragged by Defraggler, although Windows reports the drive as 0% fragmented.

I'm puzzled by various things - why use BomGar when Avast has remote access built in?  (or would that have been vulnerable to the repair installation of Avast?)

Why was BomGar unable to survive a reboot, and required the lady to phone me again from the States to ask me to reconnect her?  She had seen that TeamViewer was installed on my machine and I know that can survive reboots.

Why does Avast Total Support not include anything of the Avast suite? 

HitmanPro is a purely heuristic scanner so I'd expect a few false positives.  The agent didn't send the malware to Avast to be checked as to why Avast failed to detect it.

My Virus Chest still has very old stuff in it.  Was the Anniversary Update at 3GB too big for it?

So, did I get ripped off by a first-line agent who didn't know that Avast had a problem with the Anniversary Update, or did I get good value from someone using free software to spend half a day fixing my machine?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bruce_b on August 16, 2016, 04:11:28 PM
Avast UI says we are 2279 ... Has the download link for full offline installer been updated to this version ?
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: DavidR on August 16, 2016, 04:23:02 PM
It has just been posted - version 12.3.2279 - https://forum.avast.com/index.php?topic=189836.0 (https://forum.avast.com/index.php?topic=189836.0).
Title: Re: BRAND NEW VERSION: 12.2.2276
Post by: bruce_b on August 16, 2016, 05:06:05 PM
Yes, I downloaded it from the full installer links and it gave me 12.3.2279 which installed just fine.