Program update 7.0.1451

[pk]

@ pk again , what's this SMTP error with Gmail? thx

sorry, i'm not a mailshield guy, he'll look at it on Monday.

[Hermite15]

okay no big deal, thanks

[jrgabriel]

I installed v7.1451 and got the 10045 error and connection to the internet was not working.  It also caused my PC to slow down and twice crashed.  I uninstalled avast, and reinstalled ais v7.1421 (my prev working version) and voila!  Everything was back to normal.  Was the new program update fully tested before being released?  I probably would avoid program updates from now on...

[gazzawazza]

hi all

I've had avast free antivirus on my PC (vista 32 bit) for a 2-3 months and noticed that there was a program update available yesterday.

I upgraded as per instructions, rebooted, etc.

I'm afraid I can't remember what version I was coming from but it would have been a recent build, since I'd installed the latest version of Avast only about 2 months ago.

Anyway, unfortunately now, my outlook 2002 (SP3) client crashes every time on exit. Specifically, if I quit outlook, I get a Microsoft Windows pop-up stating that:

"Microsoft Outlook has stopped working"

Problem details:

"Problem signature:
  Problem Event Name:           APPCRASH
  Application Name:                  OUTLOOK.EXE
  Application Version:          10.0.6863.0
  Application Timestamp:          4bf5c652
  Fault Module Name:          ntdll.dll
  Fault Module Version:          6.0.6002.18541
  Fault Module Timestamp:      4ec3e3d5
  Exception Code:                   c0000005
  Exception Offset:                   0003dd6d
  OS Version:                           6.0.6002.2.2.0.768.3
  Locale ID:                           2057
  Additional Information 1:       2f95
  Additional Information 2:   c232c8bd9ebc0fa52c0e5c56f3d33788
  Additional Information 3:   4d5c
  Additional Information 4:   5cc368c4e1009b76f6116f78fdc56781

Read our privacy statement:
  http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409"

I'm convinced that this is to do with the new version of Avast, as I've had no such errors prior to the update AND I know that the new avast build has a new outlook plugin in it.

I hope this crash can be resolved quickly, otherwise I will either have to revert to the previous version or use a different A/V product (which would be a shame).



Regards,

Gary

bump

Also, I have confirmed I upgraded from v7.0.1426.

Thanks for any help.


Gary

[pk]

@gazzawazza: please turn off self-protection (Settings -> Troubleshooting -> Enable avast! self-defense module), download & replace these files in your avast program folder:

• http://public.avast.com/~kurtin/AsOutExt.dll
• http://public.avast.com/~kurtin/AsOutExt64.dll (in case you have x64 OS)

Please let me know if it helps. Thanks!

[Coolmario88]

Is avast a *32 bit program? in task manager it looks like it is.. next to AvastUI.exe it has *32..

[Hermite15]

@Coolmario88 that's normal and it's always been like that, all Avast executables (at least those in *.exe) are 32 bit, just the drivers are 64 bit (on Win64)

[George Yves]

I don't know if it was mentioned but XP users get BSODs when this version meets trojans. I personally saw such crashes today when I upgraded Avast for my several friends. The crashes occured when I tried to open in Windows Explorer some USBs with files, infected by trojans. But if I first scanned the USBs and then deleted the infected files from the scan results, I could open them in Windows Explorer.

Please send me latest minidump file, thanks.

Sorry but I can't. The friends went on holidays (to Egypt) and took their notebook with them.

Here's a report in the Russian sub-forum with the same situation: https://forum.avast.com/index.php?topic=100253.msg801025#msg801025   May be that user can upload his minidump?

[RejZoR]

pk, i'll ask the other way around, show me a user point of view identifications of malware samples inside Auto Sandbox. And also a case where Behavior Shield on its default Auto-Decide actually identifies AND blocks a malware sample. That will be easier if everyone at avast! Software are so confident about it...

[guta89]

Avast WebRep works fine on Opera,thank you so much.

[pk]

  May be that user can upload his minidump?

@George Yves: it's not necessary, we found the problem.

@RejZoR: I think you already know how new autosandbox helps to monitor & identify malware, don't you? If not, let me know, I'll describe how it works. It's still under improvement, we waited quite a long time for this release - and for this new autosandbox. We have quite big expectations. As for behavior shield, it helps other avast components to identify hidden attackers and tell us which module/call is trusted and which doesn't. It would help me, if you can provide me some autosandboxed apps you have problem with, thanks.

[petr_matrix]

@gazzawazza: please turn off self-protection (Settings -> Troubleshooting -> Enable avast! self-defense module), download & replace these files in your avast program folder:

• http://public.avast.com/~kurtin/AsOutExt.dll
• http://public.avast.com/~kurtin/AsOutExt64.dll (in case you have x64 OS outlook 2010 64-bit)

Please let me know if it helps. Thanks!

from avast! 7, supported outlooks are outlook 2003, 2007 and 2010
however, it couldn't crash, I look at it next week

[RejZoR]

pk, all i'd like to see is lets say 3 screenshots where Auto Sandbox displays a positive detection of a malware inside Auto Sandbox based on its behavior. A live malware sample, not some lab trigger. That's what i've been waiting for and never could actually witnessed on any system running avast!.
I know how components work and what to expect, it's the lack of expected stuff thats bugging me...

I know you roll things out very slowly but in general i hate antiviruses that are too passive. Meaning they do work but somehow you never get the wow effect...

[Asyn]

pk, all i'd like to see is lets say 3 screenshots where Auto Sandbox displays a positive detection of a malware inside Auto Sandbox based on its behavior. A live malware sample, not some lab trigger. That's what i've been waiting for and never could actually witnessed on any system running avast!.

What I don't understand is, why you don't just send him the samples he's asking you about for quite a while..??

@RejZoR: It would help me, if you can provide me some autosandboxed apps you have problem with, thanks.

[sztihamer]

AutoSandbox is still useless in my opinion. It's still incomplete and you can still can manage to skip malicious executables. If you download a piece of malware it's more likely to be detected by the antivirus engine and not after the AutoSandbox analysis. What's the point of having two databases? Also what is going to happen if the AutoSandbox catches something? 1: it will be deleted, 2: it would be available for others to download it as a virus definition or engine update. The same thing will happen just like with the real-time shields.

At least give us the option to run these files in the sandbox for a much longer period instead of killing the process after the analysis is done. Or even better, include a full Sandbox instead of AutoSandbox. That would be a luxury and will never happen unless a blue moon is out. I know the expectations are high for the AutoSandbox, but it's useless against malicious stuff, and gets in the way if you run legit software.