Author Topic: unable to access some websites.  (Read 9355 times)

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Offline Rigi0

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unable to access some websites.
« on: October 16, 2013, 09:27:22 AM »
Hello all, I'm a huge fan of avast and it has always been my first choice and my only recommendation to people. however recently I upgraded my pc to be able to handle the newer games, Since this update avast has been blocking websites such as: Google, Facebook and Youtube.
I've tried the 'fix' function, adding exceptions and even turning off the webshield.

How do i know its avast? It wasnt blocking them before i installed it and once I uninstalled it, problem solved. however I feel naked without avast. does anyone have any ideas or fixes for this?

btw, forgot to add...
I'm running windows 7 64 bit and the newest version of free avast

Offline Pondus

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Re: unable to access some websites.
« Reply #1 on: October 16, 2013, 09:31:28 AM »
if avast is blocking sites for any reason there should be a warning pop-up .... do you see that?

do you have a firewall...if so what?
if you have a firewall with outbound protection, delete all avast rules in it, reboot and create new rules when it ask



« Last Edit: October 16, 2013, 09:41:47 AM by Pondus »

Offline Rigi0

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Re: unable to access some websites.
« Reply #2 on: October 16, 2013, 06:10:37 PM »
No pop-up is displayed when trying to access pages. I have windows defender as the only firewall but I disable it.

Offline Para-Noid

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Re: unable to access some websites.
« Reply #3 on: October 16, 2013, 06:57:05 PM »
Try a repair...Control Panel>Uninstall a Program>double click "avast">click "repair">reboot.  :)
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

Offline Rigi0

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Re: unable to access some websites.
« Reply #4 on: October 16, 2013, 07:47:54 PM »
I've tried the repair program, didn't work.

Offline Rigi0

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Re: unable to access some websites.
« Reply #5 on: October 16, 2013, 08:46:33 PM »
as of right now I have avast uninstalled to allow access to these sites.

Offline Pondus

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Re: unable to access some websites.
« Reply #6 on: October 16, 2013, 08:50:36 PM »
attach OTL diagnostic log.  http://forum.avast.com/index.php?topic=53253.0

and Windows Defender is not a firewall....



 
« Last Edit: October 16, 2013, 08:52:31 PM by Pondus »

Offline Rigi0

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Re: unable to access some websites.
« Reply #7 on: October 16, 2013, 09:17:13 PM »
Please see attached OTL attachment.

I built my computer yesterday, I doubt there is any malware infecting it yet as all I've done is download drivers from company websites.
« Last Edit: October 16, 2013, 09:27:47 PM by Rigi0 »

Offline Pondus

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Re: unable to access some websites.
« Reply #8 on: October 16, 2013, 09:39:39 PM »
OTL is a diagnostic program, so does not only show malware problems.  ;)



Offline essexboy

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Re: unable to access some websites.
« Reply #9 on: October 16, 2013, 10:04:40 PM »
There a few minor errors with windows updates but I can see no indication of why it is blocking those sites, do you get any popups or warnings at all or does it just time out ?

Is it just certain sites that are being blocked with free access to others ?

Offline Rigi0

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Re: unable to access some websites.
« Reply #10 on: October 16, 2013, 10:43:24 PM »
I recieve no notification about it being blocked.
I'm unable to access, Google, facebook and youtube all else is fine. I tried accessing them on my laptop and no problems there it's just from my desktop. I uninstalled Avast yesterday and now i have not received any time outs on webpages.

updating windows should help fix those errors, correct?
« Last Edit: October 16, 2013, 10:46:42 PM by Rigi0 »

Offline essexboy

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Re: unable to access some websites.
« Reply #11 on: October 16, 2013, 11:07:26 PM »
Yes update windows..  You did not have any exceptions set in the URL blocker ?

Offline Rigi0

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Re: unable to access some websites.
« Reply #12 on: October 16, 2013, 11:08:30 PM »
url exceptions? as in wont block them?
I had added google in the url exceptions but it had not helped.

Offline Rigi0

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Re: unable to access some websites.
« Reply #13 on: October 17, 2013, 03:34:42 AM »
Updated windows, 140 updates and reinstalled Avast free. Problem still persists and only allows access once I turn off the webshield

Offline rroy676

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Re: unable to access some websites.
« Reply #14 on: October 17, 2013, 03:39:53 AM »
I have the same issue...when I disable sheilds...the websites work