Author Topic: [I NEED URGENT HELP] Avast! Premier 2014 memory error message  (Read 13433 times)

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Offline essexboy

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #15 on: November 04, 2013, 07:21:40 PM »
Why is Avast installed on drive V ?  Also does your friend have VMware installed ?

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


Code: [Select]
:Commands
[CREATERESTOREPOINT]

:OTL
DRV - File not found [Kernel | On_Demand | Stopped] -- xjlgemmd.sys -- (xjlgemmd)
DRV - File not found [Kernel | On_Demand | Stopped] -- tosiudtw.sys -- (tosiudtw)
DRV - File not found [Kernel | On_Demand | Stopped] -- gzptsynp.sys -- (gzptsynp)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (gdrv)
O4 - HKU\.DEFAULT..\Run: [Agent portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\pmbxag.exe" File not found
O4 - HKU\.DEFAULT..\Run: [Agentul aplicatiei Portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\bdapppassmgr.exe" File not found
O4 - HKU\.DEFAULT..\Run: [Portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe" --hidden --nowizard File not found
O4 - HKU\S-1-5-18..\Run: [Agent portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\pmbxag.exe" File not found
O4 - HKU\S-1-5-18..\Run: [Agentul aplicatiei Portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\bdapppassmgr.exe" File not found
O4 - HKU\S-1-5-18..\Run: [Portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe" --hidden --nowizard File not found

:Commands
[resethosts]
[emptytemp]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

I♥Avast!

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #16 on: November 04, 2013, 07:22:44 PM »
First off the V drive is the Windows 7 drive
And ok ill post the log

I♥Avast!

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #17 on: November 04, 2013, 07:33:53 PM »
Here's the log  :-\

Offline essexboy

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #18 on: November 04, 2013, 07:38:38 PM »
Does your firend run VMware as well as you  ?  I need to know this as it may cause a conflict if you have an older version

I♥Avast!

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #19 on: November 04, 2013, 08:19:46 PM »
No, he doesn't!

Offline essexboy

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #20 on: November 04, 2013, 08:36:50 PM »
Could you download and run the bitdefender removal tool from here http://www.bitdefender.co.uk/support/how-to-uninstall-bitdefender-333.html

I♥Avast!

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #21 on: November 04, 2013, 08:38:44 PM »
Okay, so I uninstalled BitDefender. What now?
I also uninstalled VMware.

Offline essexboy

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #22 on: November 04, 2013, 08:41:22 PM »
Could you now install Avast from safe mode please

I♥Avast!

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #23 on: November 04, 2013, 08:42:30 PM »
So... Uninstall avast! free antivirus, then install avast! Premier from safe mode?

Okay.

Offline essexboy

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #24 on: November 04, 2013, 08:46:36 PM »
Bit of a pain I know but it is a matter of trying to find where the conflict is

I♥Avast!

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #25 on: November 04, 2013, 08:47:26 PM »
Bit of a pain I know but it is a matter of trying to find where the conflict is
I know, this been bugging me...

I♥Avast!

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #26 on: November 04, 2013, 08:57:33 PM »
I'm waiting for it to update from the version 8 because when i try to install directly the new update it says "the last operation was made without rebooting" though i rebooted.

Let's just leave that, because this method works. Now I just wait and see if it works.

:)

Offline essexboy

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #27 on: November 04, 2013, 09:12:58 PM »
OK keep me updated :)

I♥Avast!

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #28 on: November 04, 2013, 09:18:00 PM »
Still doesn't work  :'( :'( :'( :'( :'( :'( :'( :'(

reply fast because i go to bed

I♥Avast!

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #29 on: November 04, 2013, 09:23:06 PM »
It's maybe a problem with the update, everytime i reboot that happens

btw i was seeing "error returning http" when updating