If the memory scan is enabled - do you think it makes it till the end? I.e. does the window say something like "Memory scan finished - starting the main program" and then disappear, or does it disappear before that, in the middle of the memory scan?
Or, does it actually show any progress at all - maybe it doesn't even start the scan?
I'm trying to find out if it possibly crashes in the middle of the memory scan, possibly when scanning a specific item...
Is there anything in avast! log? (rightclick on the avast! tray icon, select Log Viewer and check the error categories)
One more thing - please try the following:
- on the first page of the program settings, check the option "Show results of Explorer Extension"
- now perform the following command in avast installation folder:
ashQuick.exe *STRT-MEM-SHORT
The quick scanner should appear and perform a scan equivalent to the one from the splash screen. Does the final statistics show correctly, or does it disappear as well?
Thanks!