Author Topic: Office 2013 won't start in Windows 10 with Avast Free  (Read 15525 times)

0 Members and 1 Guest are viewing this topic.

Offline diesel1

  • Newbie
  • *
  • Posts: 5
Office 2013 won't start in Windows 10 with Avast Free
« on: August 21, 2015, 03:20:14 PM »
Hi,

It seems that once I install Avast Free on my Windows 10 computer, I am not able to use Office 2013. The symptoms are as follows:

- Before Avast Free install, all Office 2013 apps work as intended. Word, Excel, etc open up and when clicking a document the appropriate app opens immediately.

- After I install Avast Free, my Office 2013 apps work intermittently or not at all. I have to click the Word or Excel icon about 3-4 times before it opens. And I don't mean I spam the button right away. I click to open the app, I get the hour glass with mouse pointer icon, it goes away in about 5-6 seconds. I then wait another 5 seconds and try again. same resolution. by the 4th try, it opens. When I double click a document (e.g: docx, xlsx, etc) the appropriate app never opens; no matter how many times I try to open it, it just doesn't open. Once I manage to open one of the apps, say Word, I can not open a secondary app like Excel. I can only have one Office app open at a time.

- I then remove Avast Free, and everything goes back to normal with Office 2013.

I tried Installing/Uninstalling Avast Free a few times and I get the same exact outcome every time.

I don't know what to do or what I can try. Could someone please advise if they have encountered this issue before?


Thank you.


Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5417
  • Spartan Warrior
Re: Office 2013 won't start in Windows 10 with Avast Free
« Reply #1 on: August 22, 2015, 02:47:41 AM »
It's possible you've an anti-virus program conflict in Windows 10 when running avast!.  Windows Defender in Win 10 is automatically enabled by default if no third-party anti-virus program is detected or installed and is supposed to be automatically disabled when a third-party anti-virus program is installed.

Check to see if Windows Defender is actually disabled and off when avast! is installed:  http://windows.microsoft.com/en-us/windows/turn-windows-defender-on-off#turn-windows-defender-on-off=windows-7
http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_security/how-to-disable-windows-defender-in-windows-10/b834d36e-6da8-42a8-85f6-da9a520f05f2
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.10.2442 (build 20.10.5824.618) UI version 1.0.591.

Offline diesel1

  • Newbie
  • *
  • Posts: 5
Re: Office 2013 won't start in Windows 10 with Avast Free
« Reply #2 on: August 22, 2015, 06:06:55 PM »
Hi mchain,

Thank you for the suggestions. I tried them and the Windows Defender indeed is off

when I click on Defender, a window comes up with the following:
"This app has been turned off and isn't monitoring your computer."


Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5417
  • Spartan Warrior
Re: Office 2013 won't start in Windows 10 with Avast Free
« Reply #3 on: August 22, 2015, 09:02:58 PM »
Step One:

Repair your current version of avast!.  Using Programs and Features, select avast! right-click that and from the drop-down list, select Repair.  Allow the program to complete and reboot.  Use administrative desktop to repair your installation.

Better now?

If this does not resolve your issues, then proceed to the next step.  All steps are done in administrative desktop.

Step Two:
Uninstall avast using the same procedure as in step one, except you choose uninstall instead of repair.  Reboot.
  • Double-click aswclear.exe and allow the system to boot into Safe Mode by choosing Accept.  Use original settings here except you change program to Avast Free.  Follow directions exactly.  Allow aswclear.exe to complete.  Reboot.
  • Ensure Windows Defender is off using details in reply # 2
  • Double-click avast free .2218 and allow to install.  Reboot.
All operations are done while offline.  Within Settings, change the original settings from automatically download and update to latest version of avast to no download and update.  No surprises that way.

You'll need to re-register your new copy of avast free.

Windows 10 Home 64-bit 1909 Avast Premier Security version 20.10.2442 (build 20.10.5824.618) UI version 1.0.591.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 45131
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Office 2013 won't start in Windows 10 with Avast Free
« Reply #4 on: August 24, 2015, 02:37:39 PM »
I run Office 2013, Windows 10 and Avast and don't have a problem ???
Are you sure it's Avast that's causing the problem ???
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline KwiatekKwitek

  • Newbie
  • *
  • Posts: 1
Re: Office 2013 won't start in Windows 10 with Avast Free
« Reply #5 on: August 25, 2015, 04:38:34 PM »
See this topic - multiple users report issues with current version of Office and Avast.

https://forum.avast.com/index.php?topic=175144.0

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 45131
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Office 2013 won't start in Windows 10 with Avast Free
« Reply #6 on: August 25, 2015, 11:33:42 PM »
See this topic - multiple users report issues with current version of Office and Avast.

https://forum.avast.com/index.php?topic=175144.0
I've just done a clean install of Avast free and still have no problems opening PowerPoint, Word, etc ???
I'm also reporting this to a Moderator. Let's see if we get a reply from Avast.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline moznewbie

  • Jr. Member
  • **
  • Posts: 26
Re: Office 2013 won't start in Windows 10 with Avast Free
« Reply #7 on: August 26, 2015, 03:01:13 AM »
There are multiple threads and significant numbers of people posting about issues with Avast 10.3.2225 causing Microsoft programs to fail. Too many for it to be a coincidence.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 45131
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Office 2013 won't start in Windows 10 with Avast Free
« Reply #8 on: August 26, 2015, 01:46:38 PM »
There are multiple threads and significant numbers of people posting about issues with Avast 10.3.2225 causing Microsoft programs to fail. Too many for it to be a coincidence.
Microsoft Programs or Microsoft Office Programs ??? Are you getting any error messages ???
Since Avast has a 230 M user base, I would not consider a few complaints significant.
The problem has been reported to Avast.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline diesel1

  • Newbie
  • *
  • Posts: 5
Re: Office 2013 won't start in Windows 10 with Avast Free
« Reply #9 on: August 26, 2015, 04:29:43 PM »
Hi, and thanks for the replies. Sorry I didn't get a chance to try the steps mentioned above, been busy with work, but I will try it over the weekend. However, although installing a previous version of avast may resolve the issues temporarily as I've read on the thread posted above, I'm a bit skeptical to do so considering AVs need to always be updated to latest version in order to be most effective. For now I'm using the standard Windows Defender. I'm hoping Avast will release an update that will fix this.
thanks everyone.

Offline Spulci

  • Jr. Member
  • **
  • Posts: 97
  • Avast Internet Security user
Re: Office 2013 won't start in Windows 10 with Avast Free
« Reply #10 on: August 26, 2015, 05:07:30 PM »
I'm experiencing the same issue with Win 10 64bit and AIS 10.3.2225. I'm using Office 2013 (Click to Run version) 15.0.4745.1002. Sometimes I need to start an Office app more than one time to have it running on my system. False starts terminate without any visible issue. From the task manage I can see the main app task (for example word.exe) starting and disappearing immediately.

Offline Spulci

  • Jr. Member
  • **
  • Posts: 97
  • Avast Internet Security user
Re: Office 2013 won't start in Windows 10 with Avast Free
« Reply #11 on: August 26, 2015, 05:14:31 PM »
Just generated and uploaded a support file with the support tool (just minidumps since I had no crash at the moment): 20150826_1510_SY9ER_956366261.zip with ID: SY9ER

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 45131
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Office 2013 won't start in Windows 10 with Avast Free
« Reply #12 on: August 26, 2015, 05:58:09 PM »
I'm experiencing the same issue with Win 10 64bit and AIS 10.3.2225. I'm using Office 2013 (Click to Run version) 15.0.4745.1002. Sometimes I need to start an Office app more than one time to have it running on my system. False starts terminate without any visible issue. From the task manage I can see the main app task (for example word.exe) starting and disappearing immediately.
I'm using the full version without problems. Wonder if that's the difference ?
 
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Spulci

  • Jr. Member
  • **
  • Posts: 97
  • Avast Internet Security user
Re: Office 2013 won't start in Windows 10 with Avast Free
« Reply #13 on: August 26, 2015, 08:19:23 PM »
I'm using the full version without problems. Wonder if that's the difference ?

Mine it's the full version too...apart the fact I've got a special low cost licence with an offer obtained through the company I'm employed in. Let's wait and see Avast developers response. Let me add that I tried a full online Office repair (using it's repair wizard).

Offline thekochs

  • Speak Your Mind, Who minds don't matter, Who matters won't mind
  • Advanced Poster
  • **
  • Posts: 1115
  • Hapkido Blackbelt
Re: Office 2013 won't start in Windows 10 with Avast Free
« Reply #14 on: August 26, 2015, 09:28:49 PM »
I'm not saying Office 2003 is same as 2013 but I would assume potential Avast issue is.
Seems Avast knows and has fixed but not rolled out....just FYI.
https://forum.avast.com/index.php?topic=175445.0
Hello guys,
we know about this problem and it should be fixed this week by micro update.

Thanks,
pm
OpenDNS + Avast Free + MBAM Premium + MBAE Free Anti-Exploit + CryptoPrevent + Windows Firewall
Avast FAQ Videos
Avast 2016 Videos
Avast Clean Un/Re-Install How-To