Author Topic: SOLVED-no icon animation when scanning also 2016.11.2.2262  (Read 21952 times)

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rush_@walla.com

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Re: no icon animation when scanning
« Reply #15 on: April 23, 2016, 08:08:53 PM »
thanks  DavidR,
i followed your steps -no mse remnants found ( also checked the registry as well...).
this intermittent issue with the tray icon rotating for only certain functions wonders me as well.....
aren't stuff from avast co. communicate in the forum?
any other idea? :-\


Offline Asyn

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Re: no icon animation when scanning
« Reply #16 on: April 23, 2016, 08:11:11 PM »
Works for me on XP.

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle
Win 8.1 [x64] - Avast PremSec 22.1.6903.IBC [UI.690] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.1
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.89
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

rush_@walla.com

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Re: no icon animation when scanning
« Reply #17 on: April 23, 2016, 08:30:50 PM »
thanks Asyn
i opened ticket #295195 and send the tool results as explained.
upon using the tool got this compatibility error

i guess some old  av's Remanent?
can i do something meanwhile?

Offline Asyn

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Re: no icon animation when scanning
« Reply #18 on: April 23, 2016, 08:36:13 PM »
Which Avast..? (Free/Pro/IS/Premier)
Win 8.1 [x64] - Avast PremSec 22.1.6903.IBC [UI.690] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.1
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.89
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

rush_@walla.com

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Re: no icon animation when scanning
« Reply #19 on: April 23, 2016, 08:43:42 PM »
FREE

Offline Asyn

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Re: no icon animation when scanning
« Reply #20 on: April 23, 2016, 08:44:48 PM »
First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 22.1.6903.IBC [UI.690] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.1
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.89
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: no icon animation when scanning
« Reply #21 on: April 23, 2016, 09:06:13 PM »
Already sent rush_ to the FAQ URL - Uninstalling a third-party antivirus software.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.11.2500 (build 21.11.6809.528) UI 1.0.683/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

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Re: no icon animation when scanning
« Reply #22 on: April 23, 2016, 09:16:56 PM »
Already sent rush_ to the FAQ URL - Uninstalling a third-party antivirus software.
Sure Dave, you sent him to get rid of MSE, still it seems he got other remnants as well.
Win 8.1 [x64] - Avast PremSec 22.1.6903.IBC [UI.690] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.1
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.89
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

rush_@walla.com

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Re: no icon animation when scanning
« Reply #23 on: April 23, 2016, 09:21:14 PM »
Already sent rush_ to the FAQ URL - Uninstalling a third-party antivirus software.
right !
nothing was found....
i just run ESET AV Remover—List of removable applications and instructions to run the tool
http://support.eset.com/kb3527/#removable
and found in my system 3 app's:
- avast
- MBAM
-and firefox browser
when i think back i used online antivirus based on firefox browser ...can be it the problem?


Offline Asyn

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Re: no icon animation when scanning
« Reply #24 on: April 23, 2016, 09:27:24 PM »
Let's check, attach your FRST diagnostic logs.
Instructions: https://forum.avast.com/index.php?topic=53253
Win 8.1 [x64] - Avast PremSec 22.1.6903.IBC [UI.690] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.1
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.89
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

rush_@walla.com

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Re: no icon animation when scanning
« Reply #25 on: April 23, 2016, 09:37:43 PM »
thanks for your consistent help guys!

Here are the logs
-scan was made with avast on
-i did scan only (didn't use fix button )
« Last Edit: April 23, 2016, 10:05:01 PM by rush_ »

Offline Asyn

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Re: no icon animation when scanning
« Reply #26 on: April 23, 2016, 10:13:20 PM »
OK, now you've to wait a bit...
Win 8.1 [x64] - Avast PremSec 22.1.6903.IBC [UI.690] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.1
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.89
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline essexboy

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Re: no icon animation when scanning
« Reply #27 on: April 23, 2016, 10:52:39 PM »
Could you let me know the system behaviour after this

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot% <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot%*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot%System32\*.exe <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir% <====== ATTENTION
HKU\S-1-5-19\...\Winlogon: [Shell] C:\WINDOWS\Explorer.exe [1033728 2008-04-14] (Microsoft Corporation) <==== ATTENTION
HKU\S-1-5-20\...\Winlogon: [Shell] C:\WINDOWS\Explorer.exe [1033728 2008-04-14] (Microsoft Corporation) <==== ATTENTION
HKU\S-1-5-21-1177238915-1965331169-725345543-500\...\MountPoints2: {7789d886-d9c0-11df-b81c-001a4d5d3e0c} - H:\IRDApp.exe http://www.iradiopop.com/IRD/pages/register.do?fx=visit
HKU\S-1-5-21-1177238915-1965331169-725345543-500\...\MountPoints2: {c5e940db-5cf9-11e0-b90a-001a4d5d3e0c} - C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL RuNdLl32.EXE      .\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665\jwgkvsq.vmx,ahaezedrn
HKU\S-1-5-21-1177238915-1965331169-725345543-500\...\Winlogon: [Shell] C:\WINDOWS\Explorer.exe [1033728 2008-04-14] (Microsoft Corporation) <==== ATTENTION
HKU\S-1-5-18\...\Winlogon: [Shell] C:\WINDOWS\Explorer.exe [1033728 2008-04-14] (Microsoft Corporation) <==== ATTENTION
GroupPolicyScripts: Restriction <======= ATTENTION
GroupPolicyScripts\User: Restriction <======= ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-1177238915-1965331169-725345543-500\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
S3 catchme; no ImagePath
S3 eapihdrv; \??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\ehdrv.sys [X]
S3 frxaur; \??\C:\WINDOWS\system32\025E.tmp [X]
S3 MEMSWEEP2; \??\C:\WINDOWS\system32\316.tmp [X]
S3 ztjhhv; \??\C:\WINDOWS\system32\021.tmp [X]
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\nm => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\nm.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WRkrn => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WRSVC => ""="Service"
C:\WINDOWS\system32\021.tmp
Hosts:
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S0].txt as well.

rush_@walla.com

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Re: no icon animation when scanning
« Reply #28 on: April 24, 2016, 08:26:36 AM »
Thanks
essexboy- what does the fixlist.txt will fix ?
i see alot of registry values can you supply short explanation?

i'll wait for Asyn answer as well after he check my logs
Quote
OK, now you've to wait a bit...




Offline Asyn

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Re: no icon animation when scanning
« Reply #29 on: April 24, 2016, 08:37:44 AM »
i'll wait for Asyn answer as well after he check my logs
Continue with Essexboy, he's the expert for the logs.
Win 8.1 [x64] - Avast PremSec 22.1.6903.IBC [UI.690] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.1
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.89
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0