Author Topic: Please bring back the "Remote assistance"  (Read 74082 times)

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Offline bob3160

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Re: Please bring back the "Remote assistance"
« Reply #105 on: July 20, 2016, 12:37:53 AM »
Then you may use the older version...
Sorry but that's a totally unacceptable answer. Recommending using outdated software is never good from a security standpoint.that feature back
If you don't want to use the RA, simply don't install it. It's your choice. Taking away a feature that has helped many without asking wasn't smart on the part of Avast.
They have already committed to bring that feature back. I just wish it would happen sooner not later.
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Offline Alikhan

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Re: Please bring back the "Remote assistance"
« Reply #106 on: July 20, 2016, 02:32:14 PM »
They have already committed to bring that feature back. I just wish it would happen sooner not later.

Where have they committed?
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Offline bob3160

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Re: Please bring back the "Remote assistance"
« Reply #107 on: July 20, 2016, 03:02:45 PM »
They have already committed to bring that feature back. I just wish it would happen sooner not later.

Where have they committed?
Guess you haven't kept up with the thread. :)
https://forum.avast.com/index.php?topic=187712.msg1321811#msg1321811
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Offline DavidR

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Re: Please bring back the "Remote assistance"
« Reply #108 on: July 20, 2016, 03:21:53 PM »
They have already committed to bring that feature back. I just wish it would happen sooner not later.

Where have they committed?
Guess you haven't kept up with the thread. :)
https://forum.avast.com/index.php?topic=187712.msg1321811#msg1321811

I would say it is more of a sign of what 'may' happen in the future, given what Vlk said at the end of his post.
Quote from: Vlk
Here's our current thinking about this whole thing: instead of spending all the engineering resources and building our own custom solution, we'd rather partner with someone who's an expert in the field, and who has a top-notch product that we could integrate into Avast.

What do you think about that? Vlk

The highlighted parts in the quote are mine, but they don't show a commitment, but proposal.
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Offline bob3160

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Re: Please bring back the "Remote assistance"
« Reply #109 on: July 20, 2016, 03:27:59 PM »
I guess that all depends on your interpretation. I took it to mean that an easy to use replacement is in the works.
If not, I will be very disappointed.  :o
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Offline Alikhan

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Re: Please bring back the "Remote assistance"
« Reply #110 on: July 20, 2016, 03:32:43 PM »
I would say it is more of a sign of what 'may' happen in the future, given what Vlk said at the end of his post.

That is also my interpretation, nothing has been committed.
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Offline bob3160

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Re: Please bring back the "Remote assistance"
« Reply #111 on: July 20, 2016, 03:35:40 PM »
I would say it is more of a sign of what 'may' happen in the future, given what Vlk said at the end of his post.

That is also my interpretation, nothing has been committed.
Only Avast can definitely answer that question.
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Offline cehdesigner

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Re: Please bring back the "Remote assistance"
« Reply #112 on: July 22, 2016, 03:29:05 AM »
It would be great if they would give us a clear answer!!! Because they haven't done that I come up with two possible reason they haven't: 1. they are still waiting to see the feed back if it would be worth it. 2. They have no intensions of bringing it back!!!

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Re: Please bring back the "Remote assistance"
« Reply #113 on: July 22, 2016, 06:37:10 PM »
Yep...
So many components I won't or don't use; one that I use often disappears. Why do those in the software field so often think that removing functionality is progress?

I'll assume that any remote assistance program creates vulnerabilities. That's why I'm hesitant to install TeamViewer, for example. Did Avast's Remote Assistance have risks? I'd be shocked if it didn't, but the fact that it was so easy to use (and you are often using it to assist those with minimal computer skills, so that was a big plus), and built in to my preferred AV solution made it a no-brainer. My trust in Avast extended into their Remote Assistance offering. If none are without risk, why trust anything else?

I install Avast in every system I set up (over 200 in the last 3 years) and tell my buyers the advantages of Avast, which included the built in Remote Assistance and Software Updater (I don't necessarily update every title listed in the Software Updater within that feature, but it's a quick and dirty way to check status even for those titles I prefer to update outside of the feature).

With Remote Assistance gone, if Software Updater were to suffer the same fate, I would certainly  become open to considering other AV solutions than Avast, which I have used exclusively for what, 10 years now?

Offline Asyn

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Re: Please bring back the "Remote assistance"
« Reply #114 on: July 22, 2016, 06:41:28 PM »
I may repeat it...

Hi guys, in case you want to vote on it, see: Reply #35
-> https://forum.avast.com/index.php?msg=1321072
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Offline bob3160

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Re: Please bring back the "Remote assistance"
« Reply #115 on: July 22, 2016, 07:51:03 PM »
I may repeat it...

Hi guys, in case you want to vote on it, see: Reply #35
-> https://forum.avast.com/index.php?msg=1321072
Does a vote have any more impact than what's being expressed here ??? :)
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Re: Please bring back the "Remote assistance"
« Reply #116 on: July 22, 2016, 08:24:20 PM »
Having the same issue, looked for it today, and it's Gone, Gone. Gone...so disappointed. I recommend Avst to so many people because of its usefulness and flexibility, and the ease of being able to fix their problems remotely.

Offline Asyn

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Re: Please bring back the "Remote assistance"
« Reply #117 on: July 22, 2016, 08:28:25 PM »
I may repeat it...

Hi guys, in case you want to vote on it, see: Reply #35
-> https://forum.avast.com/index.php?msg=1321072
Does a vote have any more impact than what's being expressed here ??? :)
Well, it certainly won't hurt to (also) vote on it.
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Re: Please bring back the "Remote assistance"
« Reply #118 on: July 22, 2016, 09:47:30 PM »
Wow... this was news to me.  I have used it for years to help my family, purchasing 3 year subscriptions for each computer since 2007.  I have pointed clients to Avast, with this being one of the (many) features that they loved, and gotten entire companies to purchase Avast because the AV is fantastic, but also because the Remote Assistance.  And these weren't tiny companies.  I went to use it on my new laptop to help someone and... I couldn't find it.  Best part is that I moved everything to 12.1, so my other systems don't have it.

Look, I write software, too, so I know how it is adding and removing (and readding) features -- it's not an overnight thing, but this really complicated things for me, helping some users who I wasn't about to run through how to install other software (which they would then need to uninstall).  It would be _nice_ if, in the future, if this came back.

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Re: Please bring back the "Remote assistance"
« Reply #119 on: July 22, 2016, 10:02:38 PM »
(by the way, people really love possibilities and when there is something that they need, which they hadn't used before because they hadn't needed it, but it was there "just in case", they become very unhappy when that feature is inexplicably gone and the help documentation and websites all over the place are saying that it should be there... I'd remove mention form the 2016 FAQ since 12.1 is the latest 2016 program and it's NOT THERE... because explaining to users who need it that it's really _not_ there is not much fun https://www.avast.com/faq.php?article=AVKB44#idt_502)