Author Topic: Avast is Blocking Gmail access on both Firefox & Avast SafeZone  (Read 8119 times)

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It's been more than 3 weeks I'm experiencing problems to use my Gmail beyond the login - Inbox using either Firefox or Avast SafeZone, in both my Lenovo ThinkPad/Windows 7 Professional and my Acer Aspire One, for it keeps sayin' "Oops... the system encountered a problem... retrying (ERROR #007) - Retrying... and never gets to work, whereas it only does in Google Chrome and Internet Explorer in my Lenovo Desktop and in my Android Smartphone. After different attempts to fix the problem, I've discovered  that Avast is Blocking Gmail access, for it works when Avast is disabled for 10 mins. Please fix this bug or send help. Thanx.

Offline bob3160

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Re: Avast is Blocking Gmail access on both Firefox & Avast SafeZone
« Reply #1 on: July 08, 2016, 02:07:51 PM »
It's been more than 3 weeks I'm experiencing problems to use my Gmail beyond the login - Inbox using either Firefox or Avast SafeZone, in both my Lenovo ThinkPad/Windows 7 Professional and my Acer Aspire One, for it keeps sayin' "Oops... the system encountered a problem... retrying (ERROR #007) - Retrying... and never gets to work, whereas it only does in Google Chrome and Internet Explorer in my Lenovo Desktop and in my Android Smartphone. After different attempts to fix the problem, I've discovered  that Avast is Blocking Gmail access, for it works when Avast is disabled for 10 mins. Please fix this bug or send help. Thanx.
Welcome to the forum.:)
Which version of Avast are you using Free - Pro - IS etc
What firewall and other security related programs are installed ???
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Offline GEGEPING

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Re: Avast is Blocking Gmail access on both Firefox & Avast SafeZone
« Reply #2 on: February 21, 2017, 09:19:57 PM »
Hi,

Same problem since last udpate avast free edition, error appear not all the time....

I have the latest edition of free avast, last firefox 51.0.1  and W8.1 64

I only use firefox, and for hotmail IE.

Any help should be great

Thanks for you help.

Have a good evening too :-)

Gerald
RIP Bx TZD TURBO 520140kms le 15/08/2015 et 26ans
Xantia ok jusqu'en 2018 et la C3 même punition@:
Dédicace à une fille merveilleuse Chloé qui a bien grandi:-)
Tonton d'une nièce nommée Chloé ^^ et du Mathieu dit le chinois

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Re: Avast is Blocking Gmail access on both Firefox & Avast SafeZone
« Reply #3 on: February 21, 2017, 10:02:22 PM »
I have just logged in to my gmail account without issue on this XP Pro system and the latest firefox and the avast beta build 17.2.2287.

I also happen to have an acer aspire one and have just logged in to gmail with firefox but with avast 12.3.2280, without issue. Notable it triggered a new logon and sought confirmation (email to my phone) as I hadn't previous used this system to connect to my gmail account.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline GEGEPING

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Re: Avast is Blocking Gmail access on both Firefox & Avast SafeZone
« Reply #4 on: February 21, 2017, 10:27:43 PM »
Hi,

Well, when this error appear, impossible to save mail before sending mail and impossible to quit the message.

I mean if i want to clik on Mail Box it said to me impossible to save message....

I also have a mini pc hp with Seven starter with last avast free antivirus, will test tomorow morning  to see if i have same problem too.

Have a good night too :-)

Gerald.
RIP Bx TZD TURBO 520140kms le 15/08/2015 et 26ans
Xantia ok jusqu'en 2018 et la C3 même punition@:
Dédicace à une fille merveilleuse Chloé qui a bien grandi:-)
Tonton d'une nièce nommée Chloé ^^ et du Mathieu dit le chinois

Offline GEGEPING

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Re: Avast is Blocking Gmail access on both Firefox & Avast SafeZone
« Reply #5 on: February 22, 2017, 09:12:30 AM »
Hi,

Well same problem with Seven SP3 with last free avast released.

What i noticed is the problem remain when i answer to a message in the mail box.

It's hard to send a message and impossible a lot of time to record the message.

But if i create a new message, it's ok to record the message and no problem to send it to one or several people.

So don't know what's wrong really.

Any help should be fine by Pro avast TK.

If someone have this problem and now solved, no problem i'm interested too :-)

Gerald
RIP Bx TZD TURBO 520140kms le 15/08/2015 et 26ans
Xantia ok jusqu'en 2018 et la C3 même punition@:
Dédicace à une fille merveilleuse Chloé qui a bien grandi:-)
Tonton d'une nièce nommée Chloé ^^ et du Mathieu dit le chinois

Offline Eddy

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Re: Avast is Blocking Gmail access on both Firefox & Avast SafeZone
« Reply #6 on: February 22, 2017, 09:28:28 AM »
If it is working with XP but not later Windows versions, it could be the behavior shield that is causing the problem as that shield is not present/working on XP.

Offline GEGEPING

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Re: Avast is Blocking Gmail access on both Firefox & Avast SafeZone
« Reply #7 on: February 22, 2017, 09:41:17 AM »
Hi,

I never noticed this problem with the previous version of avast free.

I mean, maybe some internet problem but no error messsage from gmail or avast.

So now, how to solve it?

I saw on several website that some people disable something https control or something like this.

But uncheck this for one site is not good for the other?

Something is not good inside avast program?

I don't know really, but it's very strange  too.

So is there other people hint by the random problem on 7, 8, 8.1 or W10?

And if someone found a solution, let us now :-)

Or if Avast Tk can give tips to solve it no problem ^^

Thanks,

Have a good day too

Gerald
RIP Bx TZD TURBO 520140kms le 15/08/2015 et 26ans
Xantia ok jusqu'en 2018 et la C3 même punition@:
Dédicace à une fille merveilleuse Chloé qui a bien grandi:-)
Tonton d'une nièce nommée Chloé ^^ et du Mathieu dit le chinois

Offline GEGEPING

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Re: Avast is Blocking Gmail access on both Firefox & Avast SafeZone
« Reply #8 on: February 23, 2017, 03:06:41 PM »
Hi,

Well still remain the problem....

Not on IE in Seven or 8.1

But i did a test and it was a chance, i uncheck " signature on avast in mail "

As soon as i did it, no problem for save mail, no problem to quit gmail, no problem to send it...

Is there people who have this problem to check what i did, and also Avast Tk to see if the problem come from part of avast?

Any help should be great ^^

Thanks,

Gerald.
RIP Bx TZD TURBO 520140kms le 15/08/2015 et 26ans
Xantia ok jusqu'en 2018 et la C3 même punition@:
Dédicace à une fille merveilleuse Chloé qui a bien grandi:-)
Tonton d'une nièce nommée Chloé ^^ et du Mathieu dit le chinois

Offline Para-Noid

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Re: Avast is Blocking Gmail access on both Firefox & Avast SafeZone
« Reply #9 on: February 23, 2017, 04:20:24 PM »
Not knowing which version (v8, v9, v10, etc.) of avast it's rather difficult to pinpoint the problem.
Try a repair...Control Panel>Programs and Features>double click "avast">click "repair">reboot.
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

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Re: Avast is Blocking Gmail access on both Firefox & Avast SafeZone
« Reply #10 on: February 23, 2017, 05:29:08 PM »
Hi,

It's Avast Free v17.2.2287 the last released  working on my hp mini with seven starter 32 and on my i7 asus w8.164bit.



RIP Bx TZD TURBO 520140kms le 15/08/2015 et 26ans
Xantia ok jusqu'en 2018 et la C3 même punition@:
Dédicace à une fille merveilleuse Chloé qui a bien grandi:-)
Tonton d'une nièce nommée Chloé ^^ et du Mathieu dit le chinois

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Re: Avast is Blocking Gmail access on both Firefox & Avast SafeZone
« Reply #11 on: February 23, 2017, 05:38:20 PM »
Hi,

It's Avast Free v17.2.2287 the last released  working on my hp mini with seven starter 32 and on my i7 asus w8.164bit.
Have you tried the repair function advised by Para-Noid ?
Please do that, reboot and post back with your results. Thanks
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

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Re: Avast is Blocking Gmail access on both Firefox & Avast SafeZone
« Reply #12 on: February 23, 2017, 08:37:02 PM »
Hi,

Well just before repair i did again test:

On IE nothing happen all is good that what i wrote in a previous message, so does IE communicate to a better way with avast that Firefox?

Still before repair i unchecked " enable avast email signature" and all is good and working fine on firebox???

So can we say that Avast and firefox( last released 51) have communication protocol???

After " repair "

Well on IE all is good works fine.

On Firefox It depend of which name of Email, i mean, hotmail, yahoo, aol....

But if i uncheck once again " enable avast email signature" all is good on firefox with all type of Email.

So what can we say?

Bug program with " enable avast email signature" option  or bug of firefox latest released 51.0.1???

Gerald

RIP Bx TZD TURBO 520140kms le 15/08/2015 et 26ans
Xantia ok jusqu'en 2018 et la C3 même punition@:
Dédicace à une fille merveilleuse Chloé qui a bien grandi:-)
Tonton d'une nièce nommée Chloé ^^ et du Mathieu dit le chinois

Offline Para-Noid

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Re: Avast is Blocking Gmail access on both Firefox & Avast SafeZone
« Reply #13 on: February 23, 2017, 08:48:36 PM »
It sounds like a bug in Firefox.
If you view email in a browser the web shield should protect you.
May I suggest you file a bug report with Firefox.
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

Offline GEGEPING

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Re: Avast is Blocking Gmail access on both Firefox & Avast SafeZone
« Reply #14 on: February 23, 2017, 09:01:57 PM »
Hi,

Well, how about the fact of if i uncheck " enable avast email signature" all is good on firefox with all type of Email.

Can we say bug on firefox and also with this option on Avast?

It's hard to find something on firefox support, i search for gmail problem and no show similar problem.

For me, there's something wrong with the option on avast...
RIP Bx TZD TURBO 520140kms le 15/08/2015 et 26ans
Xantia ok jusqu'en 2018 et la C3 même punition@:
Dédicace à une fille merveilleuse Chloé qui a bien grandi:-)
Tonton d'une nièce nommée Chloé ^^ et du Mathieu dit le chinois