Author Topic: Avast Mobile locked phone randomly as if stolen  (Read 183 times)

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Offline rocket_pony22

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Avast Mobile locked phone randomly as if stolen
« on: November 28, 2017, 07:16:47 PM »
Avast Mobile locked my phone randomly as if it was stolen and set off an alert alarm even though I was literally using it to send text messages right then... which froze my phone for a while until I removed the sim card. ..then it actually allowed me to enter my avast pin to stop that nonsense. Seriously what the hell!

Offline Tereza V.

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Re: Avast Mobile locked phone randomly as if stolen
« Reply #1 on: November 29, 2017, 09:38:36 PM »
Hi, if you need to find out what is going on in there, here is the step-by-step for My Avast Account:

- log in to your My Avast Account
- click on the device that locked itself
- click on "Info"
- click on "Notifications" in the upper part of the screen

Right there you will see all the notifications coming from the Anti-Theft. From them you should be able to say why actually the Avast Anti-Theft locked the phone (change of SIM - when it disconnects and reconnects, or any other reason).