Author Topic: Avast Premium Security v19.7.2388 Mail Shield will not turn on.  (Read 1782 times)

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Offline swc-it

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I updated to the current version of Avast Premium Security v 19.7.2388 - b 19.7.4674.524 and the Mail Shield will not turn on.  I can toggle the on / off switch but it immediately turns back off.  This is a Win 7 x64 machine.  I have tried the Repair App option several times as well as the Reset To Default option of the settings but the problem persists.

Any suggestions to resolve this issue are appreciated.

Offline swc-it

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Re: Avast Premium Security v19.7.2388 Mail Shield will not turn on.
« Reply #1 on: September 12, 2019, 02:14:59 AM »
I did a complete uninstall of Avast today, ran the Avast Clean tool in Safe Mode, then reinstalled Avast.  I did not restore settings.  The mail shield will not turn on.

Offline rocksteady

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Re: Avast Premium Security v19.7.2388 Mail Shield will not turn on.
« Reply #2 on: September 12, 2019, 10:38:43 AM »
I have 19.7.2388 (build 19.7.4674.526) on Win10 1903. Whilst I do not seem to have been affected by it, there are other reports of mail shields issues on here:
https://forum.avast.com/index.php?topic=229190.0
https://forum.avast.com/index.php?topic=229043.0

Offline schmidthouse

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Re: Avast Premium Security v19.7.2388 Mail Shield will not turn on.
« Reply #3 on: September 12, 2019, 05:29:31 PM »
There are some users with this issue however No issues here with latest Avast Premium and Win 10 1903
***HP ENVY 15K LT W10 Pro 1903 64Bit/750GB HD/16GB Ram/Avast Premier 19.8.2393 /VS 5.02(WC)/ASB/Mbam 4/Secureline b. 5.5/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 1903 64Bit/1TB HD/8GB Ram/Avast Premier BETA 19.9.2394 /VS 5.02(WC)/ASB beta/Secureline b 5.5/SANDBOXIE/Prey Project 
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/OSA/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
<LAYERED SECURITY SOFTWARE PROTECTION ALL>

Offline swc-it

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Re: Avast Premium Security v19.7.2388 Mail Shield will not turn on.
« Reply #4 on: September 16, 2019, 07:24:52 PM »
I submitted the issue to avast support & they replied with:

Quote
This issue is currently being investigated by our development team, it is probably caused by a bug in the latest version of Avast Antivirus. Once the fix is available, it will be released through the regular program or micro update.

In the mean time you can try this workaround:
Install the Anti-spam component.

Offline Asturias7

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Re: Avast Premium Security v19.7.2388 Mail Shield will not turn on.
« Reply #5 on: September 29, 2019, 12:19:25 AM »
Still hasn't been resolved. Mail Shield is off after every reboot. Plus, even if it's turned on after, emails aren't being scanned.

Offline lukor

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Re: Avast Premium Security v19.7.2388 Mail Shield will not turn on.
« Reply #6 on: October 23, 2019, 12:04:33 PM »
Hello guys, we believe this issue was fixed in version 19.8. Could anyone confirm?

Thanks!

Offline Géry6

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Re: Avast Premium Security v19.7.2388 Mail Shield will not turn on.
« Reply #7 on: October 23, 2019, 05:47:03 PM »
Version 19.8.2393 (build 19.8.4793.541)
today october 23 2019 still not fixed,that is on my Windows 7 PC.

On my laptop Windows 10 same Avast --> no issues.  ???

Géry
« Last Edit: October 23, 2019, 06:51:58 PM by Géry6 »

Offline Asturias7

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Re: Avast Premium Security v19.7.2388 Mail Shield will not turn on.
« Reply #8 on: October 25, 2019, 03:22:52 AM »
Hello guys, we believe this issue was fixed in version 19.8. Could anyone confirm?

Thanks!

I'm using Win7 (at least until the end of Jan, 2020) and it is not at all fixed. Seems this is a problem for Win7 users in general.
Win10 users don't seem to have this problem. I wonder if Avast will ever do something to correct this issue...  ??? ::)


Offline YahayKa

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Re: Avast Premium Security v19.7.2388 Mail Shield will not turn on.
« Reply #9 on: October 25, 2019, 04:53:52 AM »
try to reinstall the software however you should uninstall it properly by using the uninstaller software of avast product : https://files.avast.com/iavs9x/avastclear.exe

Offline Asturias7

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Re: Avast Premium Security v19.7.2388 Mail Shield will not turn on.
« Reply #10 on: October 25, 2019, 06:20:57 AM »
try to reinstall the software however you should uninstall it properly by using the uninstaller software of avast product : https://files.avast.com/iavs9x/avastclear.exe

I did this three times, plus I cleaned everything Avast from my PC, including all traces of Avast in my registry and folders in AppData, etc... reinstalled, but the Mail Shield problem persists.

Offline r@vast

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Re: Avast Premium Security v19.7.2388 Mail Shield will not turn on.
« Reply #11 on: October 25, 2019, 09:42:42 AM »
try to reinstall the software however you should uninstall it properly by using the uninstaller software of avast product : https://files.avast.com/iavs9x/avastclear.exe

I did this three times, plus I cleaned everything Avast from my PC, including all traces of Avast in my registry and folders in AppData, etc... reinstalled, but the Mail Shield problem persists.

Hi,

Could you please generate a support package and post the file id here.
How to: https://support.avast.com/en-ww/article/Submit-support-file
Thank you

Offline Asturias7

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Re: Avast Premium Security v19.7.2388 Mail Shield will not turn on.
« Reply #12 on: October 25, 2019, 10:24:23 PM »
try to reinstall the software however you should uninstall it properly by using the uninstaller software of avast product : https://files.avast.com/iavs9x/avastclear.exe

I did this three times, plus I cleaned everything Avast from my PC, including all traces of Avast in my registry and folders in AppData, etc... reinstalled, but the Mail Shield problem persists.

Hi,

Could you please generate a support package and post the file id here.
How to: https://support.avast.com/en-ww/article/Submit-support-file
Thank you

Done

Offline DavidR

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Re: Avast Premium Security v19.7.2388 Mail Shield will not turn on.
« Reply #13 on: October 25, 2019, 10:38:40 PM »
try to reinstall the software however you should uninstall it properly by using the uninstaller software of avast product : https://files.avast.com/iavs9x/avastclear.exe

I did this three times, plus I cleaned everything Avast from my PC, including all traces of Avast in my registry and folders in AppData, etc... reinstalled, but the Mail Shield problem persists.

Hi,

Could you please generate a support package and post the file id here.
How to: https://support.avast.com/en-ww/article/Submit-support-file
Thank you

Done

Did you record the file id ?
Posting that file id here will help Avast link that to your post here.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.8.2393 (build 19.8.4793.541) UI-1.0.415/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline Asturias7

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Re: Avast Premium Security v19.7.2388 Mail Shield will not turn on.
« Reply #14 on: October 26, 2019, 04:38:34 AM »

Did you record the file id ?
Posting that file id here will help Avast link that to your post here.

Yes I did.
KD65O5