Author Topic: Omni Hub takes down my internet connection  (Read 1339 times)

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Offline charles.schulz

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Omni Hub takes down my internet connection
« on: July 26, 2019, 12:22:18 AM »
I was able to connect the omni hub and go through the install.  Once everything was set up I lost my internet connection.  I unplugged the omni hub from my router and everything came back online.  As soon as I plug the omni hub back into the router the internet connection drops.  The router is a TP-Link Archer C4000 Tri-Band WiFi Router.

Offline Filip Havlicek

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Re: Omni Hub takes down my internet connection
« Reply #1 on: August 17, 2019, 02:24:34 PM »
Hi Charles,

does it happen for both wired and wireless devices? Does the connection not work at all (no pings to the Internet coming through for example) or is it "just" unusable?

Filip

Offline charles.schulz

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Re: Omni Hub takes down my internet connection
« Reply #2 on: August 23, 2019, 07:16:55 PM »
Updated: It works wired but not wireless.  I ran Windows Diagnostics and it says "Your computer appears to be correctly configured but the Device detected or resource (DNS Server) is not responding".
« Last Edit: August 25, 2019, 02:57:19 PM by charles.schulz »

Offline Filip Havlicek

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Re: Omni Hub takes down my internet connection
« Reply #3 on: August 27, 2019, 11:46:09 AM »
Hi Charles,

in that case your router unfortunately doesn't seem to be compatible with Omni at the moment, sorry about that :(

We have found few such routers already, but we haven't found a way how to improve the situation yet.

Filip

Offline Asyn

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Re: Omni Hub takes down my internet connection
« Reply #4 on: August 27, 2019, 12:24:35 PM »
See if it helps to disable Real Site in Avast.
W8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO/PB] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: Omni Hub takes down my internet connection
« Reply #5 on: August 27, 2019, 03:33:22 PM »
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline charles.schulz

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Re: Omni Hub takes down my internet connection
« Reply #6 on: August 28, 2019, 07:23:31 PM »
Still didn't work. Thanks for trying.

Offline bob3160

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Re: Omni Hub takes down my internet connection
« Reply #7 on: August 28, 2019, 08:47:24 PM »
Still didn't work. Thanks for trying.
Then unfortunately for now you fall into this catagory, https://forum.avast.com/index.php?topic=228525.msg1517193#msg1517193
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Zbyněk6

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Re: Omni Hub takes down my internet connection
« Reply #8 on: August 29, 2019, 04:06:16 PM »
Hi Charles,

As Filip mention, your router is not probably compatible at the moment. Thank you for your understanding. Zbynek