Author Topic: Avast causes the new Forza Horizon 5 game to crash to the desktop  (Read 9729 times)

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Offline Radeon123

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Playing new just released Forza Horizon 5 and Avast silently is causing the game to lockup and crash to the desktop, disabling the antivirus temporarily fixes the issue and it never crashes again until the antivirus it enabled.

I'm running Avast Premium Security 21.8.2487 (build 21.8.6586.697), running on Windows 11 Pro 21H1 build 22000.282

Hopefully this can get looked into as this game and antivirus are not playing nicely together whatsoever.


Offline Asyn

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #1 on: November 05, 2021, 10:24:45 AM »
Update to the latest version (21.9): https://forum.avast.com/index.php?topic=306968.0
Win 8.1 [x64] - Avast PremSec 22.1.6903.IBC [UI.690] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.1
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.89
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline doom2004

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #2 on: November 05, 2021, 10:40:08 AM »
Hello, last assembly (21.9.2494 (assembly 21.9.6698.561)) Everything has such a problem.

Offline Spec8472

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #3 on: November 05, 2021, 10:43:10 AM »
Hello

this is probably caused by the game anti-cheat engine. Can you please try to make AV exclusion for the game folder? It is installed in folder
C:\Program Files\WindowsApps\Microsoft.624F8B84B80_3.405.2.0_x64__8wekyb3d8bbwe
« Last Edit: November 05, 2021, 07:06:34 PM by Spec8472 »

Offline doom2004

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #4 on: November 05, 2021, 11:29:55 AM »
Unfortunately not working

Offline Charlie133

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #5 on: November 05, 2021, 04:54:20 PM »
Can we have a fix for this... exclusions do not work only uninstalling works for my instance

Offline Leopagne

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #6 on: November 06, 2021, 05:02:01 AM »
Any updates on this?

The gaming forums are on fire.

I tried adding the exception as suggested above, but this didn't work.

Steam forums are now suggesting to just completely uninstall Avast, because the game works if you do this.

Edit: I'm on Avast version 21.9.2494 (build 21.9.6698.561)
« Last Edit: November 06, 2021, 05:10:34 AM by Leopagne »

Offline Radeon123

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #7 on: November 06, 2021, 05:45:25 AM »
Updated to the latest Avast version and added an exception the the entire Windows app folder, still crashes. Thankfully the game does work flawlessly for hours at a time when Avast is disabled but that's unacceptable for an antivirus.

Seems Avast had a similar issue a few years back with FH3 that was Avasts fault once again.

https://forum.avast.com/index.php?topic=191315.15

Offline gawainrol

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #8 on: November 06, 2021, 07:03:42 AM »
Avast premuim user here. Unless it's uninstalled, FH5 crashes on startup.

Offline Fynaticx

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #9 on: November 06, 2021, 08:31:54 AM »
I can also confirm that Avast is causing the game to crash. Ive tried as suggested to update Avast to the latest version and to make a exclusion of the games folder. This doesnt fix it and the only way to fix it for me is to uninstall Avast. I hope you can fix this issue fast as it is making me consider cancelling my premium subscription and seeking a alternative anti-virus

Offline Spec8472

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #10 on: November 06, 2021, 11:03:27 AM »
Hello,

can somebody (afflicted user ) provide a Process Monitor log (.pml file) of such failed game execution?

Process Monitor
https://docs.microsoft.com/en-us/sysinternals/downloads/procmon

Thank you

Offline gawainrol

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #11 on: November 06, 2021, 03:56:20 PM »
https://mega.nz/file/eOhkRASQ#aJZ9uTLTUriiS8nXOUXcQwHGAkxqPg2UCEM968NjdGo
Only filtered log for FH5 execution. Sorry that unfiltered one is over 9.8 Gigabyte.
« Last Edit: November 06, 2021, 03:58:08 PM by gawainrol »

Offline Spec8472

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #12 on: November 06, 2021, 04:53:49 PM »
Thank you very much gawainrol. I can see that werfault.exe was executed right before process termination, which means that crash dump was probably generated in  c:\ProgramData\Microsoft\Windows\WER, can you please check the folder and provide the crash dump?


Offline Spec8472

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #14 on: November 06, 2021, 07:00:22 PM »
I did, look

https://drive.google.com/file/d/1yLhWGulcinoDDLQ_Nb9i6v4vEq28D6D3/view?usp=sharing

Thank you doom2004, unfortunately these are only crash report files, not crash dumps.
For those of you affected: can you please also provide Avast support package: https://support.avast.com/en-us/article/Submit-support-file/