Author Topic: Avast free with bad influences on Thunderbird?  (Read 2356 times)

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Offline exercise

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Avast free with bad influences on Thunderbird?
« on: June 02, 2022, 12:24:40 PM »
Hello Avast-Team,
I'm fighting 2 bad behaviors in Thunderbird presumably caused by Avast.
Running Win 10 64bit Professional 21H2 Build 19044.1706
Thunderbird 91.9.1
Avast Free Antivirus 22.4.6011 (Build 22.4.7175.725)

Problems with activated Avast Modules :
1. Thunderbird recognizes new updates but can't download and install them
2. Pictures in mails (like newsletters) are only shown as "broken links" (yes, I already checked settings regarding privacy/security in Thunderbird)

So why do I presume, that the problems might be caused by Avast?
I simply deactivated Avast protection, started Thunderbird,
- checked version within Thunderbird and there was the button to download and upgrade
- viewed an already downloaded mail, that has shown only broken links instead of pictures, and it now shows the pictures instead of the symbol of broken links

Any suggestions, what goes wrong?
Any new setting in Avast I'm not aware of?

Thanks in advance for your support

exercise
« Last Edit: June 02, 2022, 01:53:01 PM by exercise »

Offline r@vast

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Offline exercise

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Re: Avast free with bad influences on Thunderbird?
« Reply #2 on: June 02, 2022, 02:02:22 PM »
Hi r@vast,

deactivated IPv6 as told in your link. Restarted Thunderbird but problems still the same. I don't think, it's Thunderbird, 'cause when I deactivate Avast protection, the problems are gone.....

And there's no problem with sending or receiving mails or attachements, there's only a problem with the update-function in Thunderbird and the missing pictures imbedded in mails like newsletters.

The problem with the update-function I realized some weeks ago, the problem with the not loaded pictures still lasts for months.

Thanks

exercise
« Last Edit: June 02, 2022, 02:04:37 PM by exercise »

Offline Asyn

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Re: Avast free with bad influences on Thunderbird?
« Reply #3 on: June 02, 2022, 02:45:53 PM »
Hi,

1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline exercise

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Re: Avast free with bad influences on Thunderbird?
« Reply #4 on: June 02, 2022, 03:51:05 PM »
Hi Asyn,

that's strange/curious. I enabled Debug logging in Avast menue, started Thunderbird, received mails (again with broken links for pictures), closed Thunderbird.
But there's no option in Avast menu to send logfiles, even after I disabled logging.
Is it possible, that there was nothing logged?

Regards

exercise

Offline Asyn

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Re: Avast free with bad influences on Thunderbird?
« Reply #5 on: June 02, 2022, 04:03:00 PM »
Hi, follow the instructions in point #2, as you run the free version you need to download the support tool.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline exercise

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Re: Avast free with bad influences on Thunderbird?
« Reply #6 on: June 02, 2022, 04:21:26 PM »
Hi Asyn,
oh, wasn't clear to me while reading that linked article.
Meanwhile I updated to 22.5.6015 (Build 22.5.7263.726). Why available updates are not shown at/in the icon, when avast is in the background?

On the way to install the support tool...

regards

exercise

Offline exercise

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Re: Avast free with bad influences on Thunderbird?
« Reply #7 on: June 02, 2022, 04:55:35 PM »
Supportfile ready, File-Id HH703

Offline Asyn

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Re: Avast free with bad influences on Thunderbird?
« Reply #8 on: June 03, 2022, 09:39:55 AM »
Supportfile ready, File-Id HH703
Hi, I forwarded it, let's see...
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline exercise

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Re: Avast free with bad influences on Thunderbird?
« Reply #9 on: June 03, 2022, 03:11:20 PM »
Avast Customer Care already contacted me, 'cause I had no ticket-id. Referred to this thread.

Thanks and regards

exercise

Offline Asyn

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Re: Avast free with bad influences on Thunderbird?
« Reply #10 on: June 03, 2022, 03:48:09 PM »
You're welcome and thanks for the feedback.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline darom

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Re: Avast free with bad influences on Thunderbird?
« Reply #11 on: June 27, 2022, 11:33:28 PM »
I have the same problem so what is the solution?

Regards

Offline Asyn

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Re: Avast free with bad influences on Thunderbird?
« Reply #12 on: June 28, 2022, 05:31:34 PM »
I have the same problem so what is the solution?
Hi, provide details...
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Darkwolf

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Re: Avast free with bad influences on Thunderbird?
« Reply #13 on: July 14, 2022, 08:45:04 AM »
Hi,

I have exactly the same issue with Thunderburd and Avast.

I try deactivating IPV6, but it seems that now Thunderbird is very slow and instable. I don't know if it's in relation.


Offline r@vast

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Re: Avast free with bad influences on Thunderbird?
« Reply #14 on: July 14, 2022, 12:05:11 PM »
Hi,

I have exactly the same issue with Thunderburd and Avast.

I try deactivating IPV6, but it seems that now Thunderbird is very slow and instable. I don't know if it's in relation.

Hi,

Which version of Avast and Thunderbird do you have installed?
Does it help when you temporarily disable Web Shield in Avast?