Okay, come on guys, stop it now.
The OP is angry, and he's got a reason.
I don't like his language and his insulting posts as well, but some others have cheered him on.
So, let the Alwil people, e.g. Igor, sort it out, since only they can help.
Nobody else can.
I'm sure that they will find a way to compensate his inconveniences if the fault is on Alwils side.
So calm down everybody.