Webshield/Mailshield Blocking internet traffic

[arizhel]

I have recently upgraded to the latest version of Avast!Free. I have used Avast exclusively for several years. For whatever reason Avast is blocking me from using the internet or accessing my email. It will however connect to the update server and update itself. I have tried using Internet Explorer, Firefox and Google Chrome and none of them will connect and allow me to browse. However, if I turn off my webshield it will allow me to browse. I have done a full system virus scan and a full system malware/spyware scan using Malwarebytes Anti-Malware. I have also tried the fixes listed in other threads suggesting I run a repair on Avast!. Still no success. I have Windows7 with all the latest updates installed, Avast!Free version 5.0.677, only using Windows Firewall with the default settings and no other virus or anti-whatever software except Malwarebytes Anti-Malware. Any help would be greatly appreciated.

Thanks,
Jen

[Asyn]

1. Download avast free here: http://files.avast.com/iavs5x/setup_av_free.exe
2. Uninstall avast, follow instructions here: http://www.avast.com/uninstall-utility
Attention: Do this for version 4 and 5.
3. Reboot.
4. Reinstall avast.
Is the problem solved now..?
asyn

[arizhel]

The problem is fixed. Thank you so very much. What caused that?

Thanks,
Jen

[Asyn]

The problem is fixed. Thank you so very much. What caused that?
Thanks,
Jen

You're welcome..!
There can be different causes, but important is that it's working now...
asyn

[jason7619]

May I ask again what possibly has caused the issue stated? Maybe possible issues....

[Asyn]

May I ask again what possibly has caused the issue stated? Maybe possible issues....

- Problem with the installer used
- Incomplete install
- Some leftovers from 4.x

[ricktrent]

I have the same problem on windows7. I have also been running Avast for some time with no problems. This morning my browsers stopped loading pages and after several attempts I narrowed the concern to the Avast webshield. I have tried the advice in this post and a few others. Avast has been removed 6 times and reloaded using every way in several posts. still will not work correctly. Any one know what is going on, as this seems to be problem on several versions of windows.
I have also scanned my system with no malware found, including malwarebytes.

[Asyn]

I have the same problem on windows7. I have also been running Avast for some time with no problems. This morning my browsers stopped loading pages and after several attempts I narrowed the concern to the Avast webshield. I have tried the advice in this post and a few others. Avast has been removed 6 times and reloaded using every way in several posts. still will not work correctly. Any one know what is going on, as this seems to be problem on several versions of windows.
I have also scanned my system with no malware found, including malwarebytes.

Please open a new topic for your problem.
Tell us there which avast you're using. Thanks.
asyn