My update does not seem to have worked. According to the program I am still on 5.0.889. Also my web shield is now OFF and has been since Thursday 20th when I had the prompt to update (which I did)
No button pushing will restart it, not even the FIX NOW button.
Also every time I restart my computer it tells me my license key has not been installed but the program tells me I am subscribed.
HELP!
FYI I am using Vista Business on my desktop machine which is having the problem. My XP laptop is working properly!
Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. You may need to reboot after the repair. This has in the past resolved this out of sync issue between reported and actual version, etc.
Though yours seems to be more than just this, if the repair doesn't work I would suggest that you do a clean reinstall.
- Download the latest version of avast, 5.1.889
http://files.avast.com/iavs5x/setup_av_free_eng.exe (English only), somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.
- Download the avast! Uninstall Utility, aswClear5.exe
find it here and save it to your HDD (it has uninstall tools for both 4.8 and 5.x).
- 1. Now uninstall avast! (using add remove programs, if you can't do that start from the next step), reboot.
- 2. run the avast! Uninstall Utility from safe mode, first for 4.8 if previously installed and then for 5.x, once complete reboot into normal mode.
- 3. install the latest version, reboot.
You didn't say what version of avast you are using so the above assums you are using the free version.