Author Topic: Avast disabling MS Word  (Read 29973 times)

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RKG

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Avast disabling MS Word
« on: March 28, 2012, 05:01:39 PM »
I have XP SP 3 OS, MS Office 2007 Pro.  Dell Latitude 830,  HD configured to NTFS.    I have had Avast Free on this machine for 4 years- worked great.  Also have Malwarebytes Pro for same amount of time.  All has been well until last week when  Avast performed a program update to a new version that required reboot.   When I went to use MS Word for the first time since Avast update, suddenly I started recieveing denials to save file due to permission errors.   Tried first to repair MS Office - no help.  Shortly after started recieving errors on any write file changes to hard drive.  Removed Avast and Malwarebytes, ran complete CHDSK and autofix.   MS Word again allowed file saving and hard drive writting was fine.   Reinstalled Malwarebytes,, everything continued to work fine.   Then I reinstalled Avast.   After reboot, MS Word stopped saving files due to permission errors.  Removed Avast again, everything back to normal after reboot.   24 hours later, again reinstalled Avast, rebooted, same MS Word file save problem.  Once again uninstalled Avast, rebooted, MS Word is working fine.

So what am I missing here?  What settings do I need to fix to allow Avast and MS Word 2007 to work together?

Hellion

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Re: Avast disabling MS Word
« Reply #1 on: March 28, 2012, 05:09:36 PM »
Hi RKG,

Which version of Avast are you installing?

What version of office 2007 are you using? The latest SP is SP3

Offline Lisandro

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Re: Avast disabling MS Word
« Reply #2 on: March 28, 2012, 05:09:39 PM »
Well, I'm using MS Office 2007 and latest avast... They should play well together.
Some questions that maybe help (me and other users to help troubleshooting):
1. Is your MBAM free or paid?
2. Are you the only admin of this computer (or there is another admin account)?
3. Any firewall involved?
4. Can you post a screenshot of the error message?
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RKG

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Re: Avast disabling MS Word
« Reply #3 on: March 28, 2012, 07:25:37 PM »
1. Is your MBAM free or paid?  Paid
2. Are you the only admin of this computer (or there is another admin account)?  Yes, I  am sole admin
3. Any firewall involved?  No, other than Avast
4. Can you post a screenshot of the error message?  I tried at the time, but could not save MS Word with screen shot.  It said, "Word cannot complete the save due to a file permission error.  (C:\xxx\filenamexxx.docx)"
« Last Edit: March 28, 2012, 08:30:00 PM by RKG »

RKG

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Re: Avast disabling MS Word
« Reply #4 on: March 28, 2012, 07:31:52 PM »
Which version of Avast are you installing?  What ever was the latest free version issued last week, and again every day this week.  Keep in mind I have done a complete unistall three times and reinstalled from Avast site- so what every they publish is what I am attempting to use at that moment.  Last install was last night close to midnight CDST.    

What version of office 2007 are you using? The latest SP is SP3.  As noted above Office Pro 2007, with SP3 plus what ever security and programs MS has published up through last week.

Offline Lisandro

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Re: Avast disabling MS Word
« Reply #5 on: March 28, 2012, 09:16:24 PM »
RKG, can you disable MBAM Pro for a while and test if you can manage the Word documents?
Something is weird in your computer... It shouldn't be happening this way.
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brandonplantz

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Re: Avast disabling MS Word
« Reply #6 on: March 29, 2012, 07:30:18 PM »
I'm having the same problem.  As of yesterday, I cannot "Save" or "Save As" while using Word.  Gives me a "Word cannot complete the save due to a file permission error".  Also, Avast interfered with Google Chrome's ability to download items.  These issues have cost me many hours of work & frustration.  However, all the problems were solved as soon as I removed / uninstalled Avast (free version).  This sucks, because I've used Avast for awhile & really liked it.  Plus, I've recommended it to people.

Please email if this problem is ever fixed & I'll try it again.
« Last Edit: March 29, 2012, 08:01:52 PM by brandonplantz »

Offline bob3160

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Re: Avast disabling MS Word
« Reply #7 on: March 30, 2012, 12:10:37 AM »
I'm having the same problem.  As of yesterday, I cannot "Save" or "Save As" while using Word.  Gives me a "Word cannot complete the save due to a file permission error".  Also, Avast interfered with Google Chrome's ability to download items.  These issues have cost me many hours of work & frustration.  However, all the problems were solved as soon as I removed / uninstalled Avast (free version).  This sucks, because I've used Avast for awhile & really liked it.  Plus, I've recommended it to people.

Please email if this problem is ever fixed & I'll try it again.

Some specifics would have helped. I use MS Word constantly and have never had any problems either saving or using the save as function.
I also use chrome and haven't run into a problem saving files.
Can you elaborate ??? Screen shots would[size=78%]  [/size]also help resolve your problem or at least give us an idea where to start looking.
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Offline igor

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Re: Avast disabling MS Word
« Reply #8 on: March 30, 2012, 03:53:16 PM »
Any relevance to this?
I.e. is it really just Word, or other applications as well?

eaf

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Re: Avast disabling MS Word
« Reply #9 on: April 01, 2012, 03:59:47 AM »
I got the same problem this week with Microsoft Word and Excel 2007. I had the Avast freeware version.

I'm running XP, and I have the freeware version of MBAM (which I couldn't update until I uninstalled Avast) and Zonealarm.

I reinstalled Avast and it worked for a day, then broke.

Offline bob3160

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Re: Avast disabling MS Word
« Reply #10 on: April 01, 2012, 04:02:56 PM »
I got the same problem this week with Microsoft Word and Excel 2007. I had the Avast freeware version.

I'm running XP, and I have the freeware version of MBAM (which I couldn't update until I uninstalled Avast) and Zonealarm.

I reinstalled Avast and it worked for a day, then broke.

Check your firewall settings and make sure that avast! is allowed access.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

petrusknut

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Re: Avast disabling MS Word
« Reply #11 on: April 04, 2013, 11:13:54 AM »
I too have had a problem with permission denied when saving Word document
I am on XP
Word 2010
AVAST 8.0.1483
No Firewall
I also use Automatic backup on word

Word files are sometimes saved OK but on other occassions only partially saved (even though message implies that they can't be saved). Turning Avast off for an hour let all saves through OK. As soon as Avast came on again the very next save failed

Marek358

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Re: Avast disabling MS Word
« Reply #12 on: April 04, 2013, 03:33:24 PM »
I too have had a problem with permission denied when saving Word document
I am on XP
Word 2010
AVAST 8.0.1483
No Firewall
I also use Automatic backup on word

Word files are sometimes saved OK but on other occassions only partially saved (even though message implies that they can't be saved). Turning Avast off for an hour let all saves through OK. As soon as Avast came on again the very next save failed

See:
http://forum.avast.com/index.php?topic=117709.0

petrusknut

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Re: Avast disabling MS Word
« Reply #13 on: April 06, 2013, 12:54:06 PM »
This hint which works is just turning off checking on files causing problems so there is no check on whether they contain viruses- Ridiculous

macavity

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Re: Avast disabling MS Word
« Reply #14 on: April 20, 2013, 01:20:47 PM »
Is this issue going to be addressed? I'm getting tired of turning Avast off every time I want to save a Word (2000) doc!