Author Topic: Windows 7 can't login after update  (Read 2560 times)

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Offline bassl1ne

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Windows 7 can't login after update
« on: April 20, 2012, 04:26:43 PM »
I updated the Avast program file last night, it asked me to reboot which i did, however now i can't log into Windows.

When i enter my password it sticks on the "Welcome" screen, i left it over night and still there. I've tried to start in safe mode but exactly the same thing happens, please help...

Its Windows Ultimate 32bit
I dont know version of Avast because I cant get into windows to check
I see similar problems in forum but most replies are saying to install a tool, i cannot do this because i cannot get to windows.

« Last Edit: April 20, 2012, 04:38:48 PM by bassl1ne »

Offline Lisandro

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Re: Windows 7 can't login after update
« Reply #1 on: April 20, 2012, 04:51:47 PM »
Hmmm... avast! changes nothing in Safe Mode, you should be able to boot this way.
Something else is interfering...

Did you have any other security or antivirus program installed in the computer?
Were you installing the avast! free version? Did you download the new setup.exe file or you've upgraded from the avast! interface?
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Offline bassl1ne

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Re: Windows 7 can't login after update
« Reply #2 on: April 20, 2012, 05:02:15 PM »
I have no other security software other than what is default on windows.

I installed the update from the Avast interface and all seemed ok until the restart. The Windows install is not too old, about 3 months so I dont have a great deal of software on there.

I have noticed when I start thru safe mode it gets so far and reboots without the option for safe mode.

Offline Lisandro

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Re: Windows 7 can't login after update
« Reply #3 on: April 20, 2012, 05:57:50 PM »
Hope other users and avast! team can help here.
I'm almost empty on ideas about what could have generate this problem  :-\ ???
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Offline bassl1ne

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Re: Windows 7 can't login after update
« Reply #4 on: April 21, 2012, 05:08:30 PM »
Seems no solution for this  :(  In the end I thought it quicker to reload the OS, think next time ill risk a virus instead.

Offline Lisandro

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Re: Windows 7 can't login after update
« Reply #5 on: April 21, 2012, 09:43:02 PM »
In the end I thought it quicker to reload the OS, think next time ill risk a virus instead.
Sarcarms won't help you or anybody else...
There are tons of users that never experienced such trouble.
The Safe Mode trouble couldn't be avast! Your Windows has a trouble also.

Overinstallation can solve the problem and you won't lose your programs, settings, data, files, etc.
Just choose 'Repair' installation of Windows and install 'over' the old installation.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314058
http://support.microsoft.com/?scid=kb%3Ben-us%3B315341&x=15&y=0
The best things in life are free.