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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: StopSpazzing on April 12, 2018, 02:30:51 AM

Title: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: StopSpazzing on April 12, 2018, 02:30:51 AM
Using Avast Free AV v18.3
Windows 10 Pro 1803

I decided to upgrade to latest windows update knowing things would break. Other than several breaking issues with windows, avast's UI didnt like the update and UI crashes and never recovers no matter what I do, including completely uninstalling and deleting all of Avasts' folders and reinstalling.

I believe this may be a bug in Avast. Thinking about testing latest Avast beta to test if it fixes this issue.

Update:
Avast Free AV v18.4 beta has same UI issue.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Patrick2 on April 12, 2018, 03:31:33 AM
Best to Wait til the next version of Windows 10 is Final/officially released, as of right now only officially on Insider Fast/Slow and Release Preview ring, I'll admit I did try it on my insider release preview PC, 18.4 beta and have same issue with Ui, ended up removing and just relying on Windows Defender right now til 1803 is officially final

Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: StopSpazzing on April 12, 2018, 03:48:29 AM
Way ahead of you, removed Avast and I am currently waiting. Wanted to report the bug to Avast.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on April 12, 2018, 08:04:17 PM
Thanks for the report. I've made Avast aware of the problem.
Next move is up to them. :)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Patrick2 on April 14, 2018, 10:06:40 PM
Wonders How long it will be til Final Spring Creators out, due to this issue that I also experienced, relying on Windows Defender til it's final lol,  I know option to restore system drive image or clean install to go back to 1709, but trying to avoid another clean install,  moral lesson here don't run Insider Release preview or install a Windows OS update early in an attempt to save time lol


I figured was "sorta final lmao" so I was like yeah install early while I got time,  did on 3 systems lol, then stopped before did 4th one

Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Asyn on April 14, 2018, 10:16:35 PM
...moral lesson here don't run Insider Release preview or install a Windows OS update early in an attempt to save time lol
+1
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: turnersinoz on April 14, 2018, 11:57:19 PM
I'm wondering if this is similar to what I am seeing on Server 2008 R2.  I try to launch the console, this fails, at which point everything except the mouse disappears from the screen.  I can Ctrl-Alt_Del but the only way I can recover is to log off and start again.  So far this has happened on all console access attempts on the server.  My 2012 server seems fine.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on April 15, 2018, 12:43:32 AM
There isn't any guarantee of compatibility if you're using a build.
When the final release comes out and you still have a problem, then there's a problem. :)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: matthew343 on May 01, 2018, 09:30:37 PM
FYI, the official release of v1803 came out on 4/30 and if you install from the Media Creation Tool, it does not let you proceed unless you uninstall Avast.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 01, 2018, 09:32:15 PM
FYI, the official release of v1803 came out on 4/30 and if you install from the Media Creation Tool, it does not let you proceed unless you uninstall Avast.
https://forum.avast.com/index.php?topic=156141.msg1459636#msg1459636
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: calliefgrace on May 01, 2018, 09:48:42 PM
I am also experiencing this issue after the update to 1803. I have tried uninstalling and reinstalling but to no avail.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: matthew343 on May 01, 2018, 09:51:01 PM
I wound up here via Google, FWIT I did disable Avast til next boot, the major difference my Avast icon looks different, possibly because I am using Endpoint Protection.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Elevon on May 01, 2018, 10:05:59 PM
I wound up here via Google, FWIT I did disable Avast til next boot, the major difference my Avast icon looks different, possibly because I am using Endpoint Protection.

When you first install the Windows update 1803 and reboot on first install it deactivates Avast, all you have to do is do another reboot after going to desktop and Avast is working fine, mine is so far :) .
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 01, 2018, 10:10:24 PM
You can also deactivate the Avast Shields until the system is restarted
before you start the upgrade process as recommended in the video. :)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Happychappy on May 01, 2018, 10:13:26 PM
After the April windows update I have had to do  system restore,avast going down and  blue screen of death 4 times tonight.

Thanks MS.

How do i stop this crappy update and only get critical updates ?

tia
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 01, 2018, 10:39:00 PM
After the April windows update I have had to do  system restore,avast going down and  blue screen of death 4 times tonight.

Thanks MS.

How do i stop this crappy update and only get critical updates ?

tia
Doesn't sound like the upgrade but simply the April security update ???
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Happychappy on May 01, 2018, 10:55:48 PM
Well it certainly was no upgrade/update for me  ::)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 01, 2018, 11:03:41 PM
Well it certainly was no upgrade/update for me  ::)
What was it that you attempted? The security update for April or, the Windows 10 Spring Update ???
I personally always disable the Avast shields before doing the monthly Windows updates. It makes their success more likely. :)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Happychappy on May 01, 2018, 11:20:30 PM
The feature update 1803.

Its installing again,so will be back yo square one in a few hours.

driver issues and bsod   >:(
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 01, 2018, 11:24:31 PM
The feature update 1803.

Its installing again,so will be back yo square one in a few hours.

driver issues and bsod   >:(
Did you disable all things running that aren't needed to do the update ??? Did you disable the Avast shields ???
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Happychappy on May 01, 2018, 11:37:32 PM
The update went through fine..
 
then 12 hours later after rebooting avast came up unprotected then then warning of driver issues related to my laptop and bosd. numerous times.

diagnostics came up with no solution.

Have set to metered connection and seems to have stopped at download stage,hopefully stops that way  ;D
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 01, 2018, 11:47:22 PM
The update went through fine..
 
then 12 hours later after rebooting avast came up unprotected then then warning of driver issues related to my laptop and bosd. numerous times.

diagnostics came up with no solution.

Have set to metered connection and seems to have stopped at download stage,hopefully stops that way  ;D
Sorry but that sounds more like postponing what eventually will be a problem that needs to be resolved.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: DavidR on May 01, 2018, 11:55:34 PM
The update went through fine..
 
then 12 hours later after rebooting avast came up unprotected then then warning of driver issues related to my laptop and bosd. numerous times.

diagnostics came up with no solution.

Have set to metered connection and seems to have stopped at download stage,hopefully stops that way  ;D
Sorry but that sounds more like postponing what eventually will be a problem that needs to be resolved.

I'm not even sure that works like that any more. 

Originally it obeyed your instruction about a metered line, so it didn't automatically download the update, but I recall that this is now ignored.  The only thing which is followed is not to reboot during the working hours that are set.

I'm sure one of my recent monthly updates had all ready download and was awaiting my instruction to reboot.  That said I don't think that would apply to such large updates as this latest one, Windows 10 Update (Spring Update).
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Happychappy on May 01, 2018, 11:56:53 PM
Hopefully the problem is resolved in a future update.

Believe the way I have set the metered connection I will still get critical updates.

Looking on the internet some have delayed the update for up to a year as they have professional edition.

will try again in a few months after I have a known good system image.  :)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Happychappy on May 01, 2018, 11:59:42 PM
Hopefully the problem is resolved in a future update.

Believe the way I have set the metered connection I will still get critical updates.

Looking on the internet some have delayed the update for up to a year as they have professional edition.

will try again in a few months after I have a known good system image.  :)
Its stopped at the moment at downloads are available we will download when not on a metered connection,hopefully stays that way.   :)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 02, 2018, 12:00:24 AM
Hopefully the problem is resolved in a future update.

Believe the way I have set the metered connection I will still get critical updates.

Looking on the internet some have delayed the update for up to a year as they have professional edition.

will try again in a few months after I have a known good system image.  :)
I would suggest looking for a system restore point. Once rolled back, make sure the system is totally up to date then,
follow the directions. :)
Your system, your choice.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Happychappy on May 02, 2018, 12:06:55 AM
Got one from 7 days ago that I used tonight,working like a dream again.

The update has stopped at Updates are available. We'll download them when you are not using a metered connection.

Believe the update was stalled around a round a week ago due to bugs then pushed out again.

more testing required.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Asyn on May 03, 2018, 08:31:00 AM
I wound up here via Google, FWIT I did disable Avast til next boot, the major difference my Avast icon looks different, possibly because I am using Endpoint Protection.
Regarding Endpoint Protection, see: https://forum.avast.com/index.php?topic=218584.msg1459543#msg1459543
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Happychappy on May 03, 2018, 03:53:35 PM
The update went through fine..
 
then 12 hours later after rebooting avast came up unprotected then then warning of driver issues related to my laptop and bosd. numerous times.

diagnostics came up with no solution.

Have set to metered connection and seems to have stopped at download stage,hopefully stops that way  ;D
Sorry but that sounds more like postponing what eventually will be a problem that needs to be resolved.

I'm not even sure that works like that any more. 

Originally it obeyed your instruction about a metered line, so it didn't automatically download the update, but I recall that this is now ignored.  The only thing which is followed is not to reboot during the working hours that are set.

I'm sure one of my recent monthly updates had all ready download and was awaiting my instruction to reboot.  That said I don't think that would apply to such large updates as this latest one, Windows 10 Update (Spring Update).
Hi David,still shows a few days later Updates are available. We'll download them when you are not using a metered connection, or you can download 1.76 GB-1.76 GB using your current data connection (charges might apply).

Been in touch with Fujitsu who said my product is not supported after windows 10-1511 and can not help.

just hope I still get the critical updates and future updates of 1803 are bug free.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Brooksy63 on May 03, 2018, 07:29:20 PM
Hi

I have same issue with Avast/1803 update.

Windows Update downloaded and installed the update this afternoon.

A reboot after the update completed (without any apparent issue) rsulted in BSOD.
DRIVER_IRQL_NOT_LESS_OR_EQUAL for aswStm.sys.

Booted into safe mode and after searching for the file on the disk identified this as an Avast driver. I tried to open Avast but the "UI failed to load. This is really embarassing. AV Service failed to load". Clicking the "Restart Service" button does not work.
I ran the avast installer with intention of removing Avast but did a repair instead and then rebooted successfully. Avast interface was then working as expected.
A subsequent reboot after updating the audio drivers and avast has failed again although Windows does load. Tried to open Avast and the same UI error has returned.

Have run another repair, posting this before rebooting in case BSOD's again!

Avast 18.3.2333
Windows 10 Pro - 1803 build.

** Reboot was succesfull and Avast now opens and is working. Not sure how long this will last though. Will Update post in due course.

PPS. verification image almost impossible to read and sound doesn't play :(
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: DavidR on May 03, 2018, 07:56:48 PM
<snip>
PPS. verification image almost impossible to read and sound doesn't play :(

It is meant to be hard to combat spam, it is only for your first three posts.  If you are still on-line, respond to my post, then it is only one to go.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: DavidR on May 03, 2018, 08:13:41 PM
<snip quotes>
Hi David,still shows a few days later Updates are available. We'll download them when you are not using a metered connection, or you can download 1.76 GB-1.76 GB using your current data connection (charges might apply).

Been in touch with Fujitsu who said my product is not supported after windows 10-1511 and can not help.

just hope I still get the critical updates and future updates of 1803 are bug free.

I hadn't been notified or it auto download, my win10 system has just been manually (check for) updates.  On checking for updates the Update screen said it was up to date, but a manual check notified of the Win10 version 1803. 

So it has been downloading for some time (I took a break) and it hadn't moved much at all I think it stopped shortly after I took the break.  Woke it up and it finished relatively quickly.

It took its time installing and I have booted and it is running through the validation/working on updates 'This will take a while' still on 84%, now complete no apparent issues 8)
 
Recently I have had some serious issues with my internet connection having to tether my laptop to my phone for a connection, so no way I would do this until I had my connection issues resolved (which it is now).
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 03, 2018, 10:14:53 PM
If you're upgrading more than one System, create the Installation Media.
I elected to create installation media that contained both the 32 and 64 bit OS.
You'll need an 8 gig USB drive to do this.
I've used that media on 4 different systems. 3 64 bit and 1 3 bit. Worked like a charm.
The only thing it needed internet access for are for any updates that have been released
which I elected to download.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 03, 2018, 11:16:41 PM
When is it worth waiting for a new version of Avast, which will work on the spring update of Windows?
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: DavidR on May 03, 2018, 11:31:43 PM
When is it worth waiting for a new version of Avast, which will work on the spring update of Windows?

I have just updated win10 to version 1803 with avast 18.3.2333 installed without problem. 

I didn't disable or uninstall avast prior to updating windows 10 as some have suggested.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 04, 2018, 12:11:24 AM
My Avast also worked on a new update, but after a day of work the next time the system was launched, a crash occurred and a bug occurred. All the following reinstallations did not help, Avast can not start its service. (Avast Premier)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Happychappy on May 04, 2018, 12:52:19 AM
Mine installed fine,then after rebooting about 2 days later (I leave my laptop in sleep) avast went down and bsod constantly.

with windows saying 5 drivers were causing problems...

restored to a week earlier with a system image and sweet as a nut again.

thought I would update this thread.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Dave280 on May 04, 2018, 01:04:01 AM
Got the AvastUI problem after 1803 update.  Just uninstalled for now, no BSOD issues or anything but the Avast and Windows Defender services are fighting, clearly.

Once Avast updates to fix this bug I'll reinstall.  Looks like MS updated a lot of things in the 1803 update with security and that's probably getting in the way of how Avast functions.  It's definitely a repeatable and immediate issue however.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 04, 2018, 07:12:30 AM
My Avast also worked on a new update, but after a day of work the next time the system was launched, a crash occurred and a bug occurred. All the following reinstallations did not help, Avast can not start its service. (Avast Premier)
If fast boot is enabled, a shut down is almost like putting the system to sleep. I've had 2 occasions that after shutting the system off, the Avast services did not start
once I started the system the next day. Trying to start the services manually, never worked.
A RESTART of the system worked without any problems and Avast worked with out problems once I did a RESTART.
(A Restart, bypasses the Fast Boot function and actually does a real shutdown and restart.)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Daniel989 on May 04, 2018, 10:35:36 AM
i have windows defender still of from version 1907 now i am on 1803 and still not work avast :(
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: romanavast on May 04, 2018, 11:40:10 AM
windows 10 1803 17661.1001 for update windows u need delete avast. after installation complete avast cant install correct. please fix it developers.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 04, 2018, 02:32:48 PM
windows 10 1803 17661.1001 for update windows u need delete avast. after installation complete avast cant install correct. please fix it developers.
No you don't. :)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 04, 2018, 07:57:14 PM
In general, the same thing, it works before the first reboot, and then the eternal Avast UI Fails, we are waiting for the corrected version for the spring update of Windows ...
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 04, 2018, 09:01:46 PM
In general, the same thing, it works before the first reboot, and then the eternal Avast UI Fails, we are waiting for the corrected version for the spring update of Windows ...
Follow the directions. https://forum.avast.com/index.php?topic=218193.msg1460062#msg1460062
If that doesn't fix it, do a repair of Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: cucc369 on May 04, 2018, 10:43:37 PM
I am "boss" of two gadget. First is mine, with a 64 bit Windows 10 Home Professional on it. The second is belongs to my sister with a 32 bit Windows 10 Home Professional running on it. Two days ago I updated my laptop and has no problem with Avast so long. But I updated today my sister's PC too, and the Avast UI problem has appeared almost at once. I have reinstalled the Avast but it did not help. I have had to uninstall the Avast and replace with another antivirus software.
I hope so this issue will be just short-time problem because I need the Avast Free Antivirus and its services.

P.S.: This morning, 5th of May, the other Avast died too on the 64 bit machine.  :-\ So there is no longer any mistery, the Windows 10 1803 is an Avast killer. Shame on it!
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Oliver135 on May 04, 2018, 10:57:00 PM
Does Avast has a built-in pop-up blocker for Android phones?
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 05, 2018, 12:08:19 AM
In general, the same thing, it works before the first reboot, and then the eternal Avast UI Fails, we are waiting for the corrected version for the spring update of Windows ...
Follow the directions. https://forum.avast.com/index.php?topic=218193.msg1460062#msg1460062
If that doesn't fix it, do a repair of Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
And do you propose to do restore avast after each Windows startup? In my opinion this is nonsense.
In addition, avast can not be restored, I did everything as you said and in the end it tried to start the avast service for 10 minutes and then gave out a crazy message that another antivirus was detected on the computer - Windows Defender, but this can not be, because after Windows update, I disabled it completely in Group Policy.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Patrick2 on May 05, 2018, 12:11:52 AM
On Bootup Occasionally on my Clean Installed Intel I7 Desktop, I sometimes boot up and have Behavior Shield reported off, sometimes it restarts up fine and stays on, and other times it stays off,  (has on my secondary Desktop),  Anyways repaired Avast, and think its working ok now, haven't loaded that machine to check yet, but I can


Started Up AMD FX 8310 System, with Windows 10 1803 clean installed,  UI Failed to load on startup, attempting a repair, and restarting and will see if keeps working, Repair successful after 2 reboots, First Reboot after logon had just a cursor on screen and black screen,  Ctrl Alt Delete, Selected Restart a second time, and now so far it's working properly.    Is there any plans on fixing this Permently?  or are we gonna have to repair our Avast installations each time it happens on April Update


Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 05, 2018, 11:29:17 AM
You are lucky, at least you can restore it. At me even restoration does not work, the full reinstall only avast only helps before the first restart of the system.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 05, 2018, 04:18:14 PM
In general, the same thing, it works before the first reboot, and then the eternal Avast UI Fails, we are waiting for the corrected version for the spring update of Windows ...
Follow the directions. https://forum.avast.com/index.php?topic=218193.msg1460062#msg1460062 (https://forum.avast.com/index.php?topic=218193.msg1460062#msg1460062)
If that doesn't fix it, do a repair of Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204 (https://www.avast.com/faq.php?article=AVKB204)
And do you propose to do restore avast after each Windows startup? In my opinion this is nonsense.
In addition, avast can not be restored, I did everything as you said and in the end it tried to start the avast service for 10 minutes and then gave out a crazy message that another antivirus was detected on the computer - Windows Defender, but this can not be, because after Windows update, I disabled it completely in Group Policy.
If you didn't properly remove the other AV, then you're always going to have a problem till you do exactly that.
You'll find help here: Removing your old AV Program https://goo.gl/Gqi2JS
The repair process is a one time thing not something you do each time. Please, let's be realistic.
This is a problem specific to your computer that needs to be solved. Not a problem everyone has.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 05, 2018, 04:50:47 PM
I explain again! Until the spring update, avast worked without problems. After this update the avast worked until the first reboot of the computer. I tried all of your advice, avast can not rebuild itself, its service does not want to run. Only the full reinstall of avast will help, and then it will work until the computer is restarted for the first time. Do you seriously think that I have a problem? Very funny...
If I had a problem, then other people would not write similar comments.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 05, 2018, 05:19:07 PM
Get rid of the remnants from your old and improperly removed AV.
Once that's done, do a clean install of Avast.

Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A (https://youtu.be/p-h3myRD51A)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Dave280 on May 05, 2018, 05:27:10 PM
No, sorry, this is not a regular problem with an improperly uninstalled antivirus.  This is Avast outright breaking after the 1803 update.  I have no other AVs.  Never had.  Only thing to do was remove the Avast install as it refused to run at all after this update, even after a repair and clean uninstall/reinstall.

Avast can either fix this or something else will be used, because as of now, 1803 makes Avast useless and unable to be fixed.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 05, 2018, 05:33:49 PM
No, sorry, this is not a regular problem with an improperly uninstalled antivirus.  This is Avast outright breaking after the 1803 update.  I have no other AVs.  Never had.  Only thing to do was remove the Avast install as it refused to run at all after this update, even after a repair and clean uninstall/reinstall.

Avast can either fix this or something else will be used, because as of now, 1803 makes Avast useless and unable to be fixed.
Strange, I just finished upgrading 4 systems at home. 3 are 64 bit systems (2 fairly new. They started as Windows 8 units.)
(1 is an older Dell 32 bit system that about 8 years old.)
All are currently upgraded to 1803. All of them run Avast Free. None of them have your problem.
Without knowing what other things are running on your system, it's impossible to state what interferes with what.
For me, Avast certainly isn't interfering with the latest version of Windows 10 (1803).
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Hellstra on May 05, 2018, 05:45:18 PM
@bob3160,
Give it some more time.

--

I'm having the same problem stated by others. Windows updated to April 2018 Update and after 1 day or 2, Avast Free AV Service won't start anymore at Windows startup. RESTART works but restarting every time in each computer session is a PITA.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 05, 2018, 07:22:19 PM
No, sorry, this is not a regular problem with an improperly uninstalled antivirus.  This is Avast outright breaking after the 1803 update.  I have no other AVs.  Never had.  Only thing to do was remove the Avast install as it refused to run at all after this update, even after a repair and clean uninstall/reinstall.

Avast can either fix this or something else will be used, because as of now, 1803 makes Avast useless and unable to be fixed.
Strange, I just finished upgrading 4 systems at home. 3 are 64 bit systems (2 fairly new. They started as Windows 8 units.)
(1 is an older Dell 32 bit system that about 8 years old.)
All are currently upgraded to 1803. All of them run Avast Free. None of them have your problem.
Without knowing what other things are running on your system, it's impossible to state what interferes with what.
For me, Avast certainly isn't interfering with the latest version of Windows 10 (1803).
Maybe the problem is just that you've tested everywhere only for avast free? I use avast premier and maybe some of its components cause a failure? I noticed that when the avast crashed, the firewall avast continued to work properly.
P.S.: As it was required to prove, after the first reboot of the system, the avast premier broke and does not start again, giving the same error.
I used all your tips, downloaded avastclear and removed the broken avast premier, after I installed avast premier and it worked fine, but as soon as I clicked on the Windows reset button, after reboot, the avast broke... :(
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 05, 2018, 10:08:22 PM

It is possible that some of the components that are a part of your version of Avast may be the cause of your problem.
I have reported this post to Avast hoping they'll chime in.What do you mean by the Windows Reset button ???
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Patrick2 on May 05, 2018, 10:11:10 PM
Well After Repair my AMD FX 8310 System seems to be running fine with Avast now, despite that system was clean installed on Monday April 30th, exactly like Intel I7 Desktop

Shouldn't have to disable Defender before installing Avast as Defender suppose to disable itself

If it happens again on the AMD FX 8310 system will post a screenshot if that helps or any logs if Avast needs them

Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: CABJ on May 05, 2018, 11:05:37 PM
When Avast 18.3 failed to work on my laptop after the 1803 update, I uninstalled it and installed 18.2 (Avast_Free_Antivirus_v18.2.2328.exe) instead. I had to uninstall 18.3, reboot, install 18.2, reboot, and it came up fine.  I'll just use 18.2 until they get the kinks out.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 05, 2018, 11:07:35 PM
What do you mean by the Windows Reset button ???
(http://i105.fastpic.ru/big/2018/0506/3b/bb0425e23334522cff9a7544475d983b.png)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 05, 2018, 11:09:17 PM
I don't speak Russian. Sorry. So the screenshot s don't help me.
Let's hope the give Avast a clue as to your problem.
Here are my choices:
(https://screencast-o-matic.com/screenshots/u/Lh/1525554642143-65697.png)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 05, 2018, 11:42:24 PM
I mean Restart
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: lukor on May 06, 2018, 04:28:36 AM
Guys,
thanks for reporting this. We are looking into this, currently, our hypothesis is that this is a problem caused by the Windows 10 Spring 2018 update itself, as other applications based on Chromium (AvastUI being one, Slack or Spotify are other examples) and also the Chrome browser itself seem to have issues after the upgrade.

Please see here: https://www.theregister.co.uk/2018/05/04/windows_update_chrome/

Hopefully, MS will release a fix soon (May8), in the meantime we trying to come up with some workaround.

Thanks again,
Lukas.

Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 06, 2018, 12:26:46 PM
Thank you, we will hope and wait!)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: pk on May 06, 2018, 07:34:52 PM
Hello guys,
we have just released uupdate no. 353 which will update AvChrome.dll for users using Win10. It'll add "--disable-direct-composition" UI flag when AvastUI.exe process is launched (it will be present only for users using Spring Update 1803).

Petr
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: DavidR on May 06, 2018, 08:04:08 PM
Hello guys,
we have just released uupdate no. 353 which will update AvChrome.dll for users using Win10. It'll add "--disable-direct-composition" UI flag when AvastUI.exe process is launched (it will be present only for users using Spring Update 1803).

Petr

Petr
Whilst I haven't experienced the Avast UI Fail error - How will this be deployed ?
- micro update as part of VPS,  emergency update or manual program update, etc.
I just tried a manual Avast program update on my win10 system, Windows 10 (Spring Update) 1803 build 17134.1 with avast free 18.3.2333 (build 18.3.3860.316) and reported up to date.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Patrick2 on May 06, 2018, 08:26:15 PM
Ran Avast EMupdate file, then restarted, so far none of the household PC's using Avast Free have gotten .353 so far,  Behavior Shield won't activate on Laptop Machine now, so attempting Avast clean install, and hopefully works fine after that


Video shared via Onedrive for Behavior Shield Problem


Should I do a Fresh start type reset on that system, then reinstall Avast when that finishes?  wait for a fix from Avast or what

https://1drv.ms/v/s!AmF6yoUM2hihmLNeZiVJnOIk7xyKQg

Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 06, 2018, 08:53:44 PM
Ran Avast EMupdate file, then restarted, so far none of the household PC's using Avast Free have gotten .353 so far,  Behavior Shield won't activate on Laptop Machine now, so attempting Avast clean install, and hopefully works fine after that


Video shared via Onedrive for Behavior Shield Problem


Should I do a Fresh start type reset on that system, then reinstall Avast when that finishes?  wait for a fix from Avast or what

https://1drv.ms/v/s!AmF6yoUM2hihmLNeZiVJnOIk7xyKQg (https://1drv.ms/v/s!AmF6yoUM2hihmLNeZiVJnOIk7xyKQg)
Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Patrick2 on May 06, 2018, 08:54:45 PM
Did the Repair already/restarted again,  then that didn't work, so removed it completely, and then followed clean install steps, and still does it, any other ideas welcome to hear them lol

This issue happened before, i reported it on forum i believe one other time, then it stopped doing it, well doing it again at least on that one system so far.   Can try Revo Uninstall Portable, and try a clean install again if that is advised to do, already did the standard uninstall, avast clear in safe mode,  restart, reinstall, restart, still didn't work

Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 06, 2018, 09:10:49 PM
Hello guys,
we have just released uupdate no. 353 which will update AvChrome.dll for users using Win10. It'll add "--disable-direct-composition" UI flag when AvastUI.exe process is launched (it will be present only for users using Spring Update 1803).

Petr
When will this update be available to all users? I still have version 316
(http://i104.fastpic.ru/big/2018/0506/e5/a04fc05e9032f0bfd777fa7a26c5dae5.png)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: pk on May 07, 2018, 03:14:21 AM
353 is internal number of this uupdate (its number is written in Avast's registry key). You can check if AvChrome.dll.sum file is present in your Avast program folder (it probably means uupdate was delivered on your machine). You can also run AvEmUpdate.exe manually to check for all available uupdates.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: romanavast on May 07, 2018, 09:38:11 AM
ty for help
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 07, 2018, 01:15:16 PM
353 is internal number of this uupdate (its number is written in Avast's registry key). You can check if AvChrome.dll.sum file is present in your Avast program folder (it probably means uupdate was delivered on your machine). You can also run AvEmUpdate.exe manually to check for all available uupdates.
Strangely, this file was present, but the avast after the reboot also crashed with an error. Apparently have to wait for the patch from Microsoft.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: hectic-mmv on May 07, 2018, 01:25:01 PM
In general, the same thing, it works before the first reboot, and then the eternal Avast UI Fails, we are waiting for the corrected version for the spring update of Windows ...

During Sunday we released a patch fixing this issue.

If there are other circumstances and UI still fails to load, please could you help us to fix this.

1. Make sure avastui.exe process is running
- open task manager | details | AvastUI.exe - is there avastui.exe between running processes
2. If Avast UI is running, create a dump from it
- open task manager | details | AvastUI.exe | right click AvastUI.exe| create dump file
- wait couple seconds to create a dump file
- If there is multiple instances of AvastUI.exe running, please dump each instance one by one
- zip a dump file and upload it to ftp://ftp.avast.com/incoming or send me a personal message

thank you
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 07, 2018, 06:51:45 PM
In general, the same thing, it works before the first reboot, and then the eternal Avast UI Fails, we are waiting for the corrected version for the spring update of Windows ...

During Sunday we released a patch fixing this issue.

If there are other circumstances and UI still fails to load, please could you help us to fix this.

1. Make sure avastui.exe process is running
- open task manager | details | AvastUI.exe - is there avastui.exe between running processes
2. If Avast UI is running, create a dump from it
- open task manager | details | AvastUI.exe | right click AvastUI.exe| create dump file
- wait couple seconds to create a dump file
- If there is multiple instances of AvastUI.exe running, please dump each instance one by one
- zip a dump file and upload it to ftp://ftp.avast.com/incoming or send me a personal message

thank you
I sent the dumps to you in pm
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Arthur Gibraltar on May 08, 2018, 02:51:06 AM
353 is internal number of this uupdate (its number is written in Avast's registry key). You can check if AvChrome.dll.sum file is present in your Avast program folder (it probably means uupdate was delivered on your machine). You can also run AvEmUpdate.exe manually to check for all available uupdates.

So... How do I know my avast! is running the latest version already (with the patch)? I've tried uninstalling and downloading the offline installation file from this forum and the version doesn't change and the same problem of avast! service not starting happens to me. I can't even start through services.msc or anything. I've reset my PC by which I mean I did a clean reinstall of Windows 10 about 3 times (erasing the disk and everything)... I think I don't sleep well since April 30 because Windows broke everything with the spring update. And I'm doing the resets just to get the antivirus working and it simply doesn't and avast! is the only free antivirus, in my humble opinion, that has the security level of a paid antivirus with all needed safety guards and more and I plan to pay for it if I use in a professional state, or if I need to use in my future workplaces. And you carry a lot of responsibility because a lot of people use your software and it's really good! Because without you, well... I tried Avira after [and before too, but that's another case] that avast! didn't work and it froze the PC (maybe because of the Windows 10 update too). At first, it worked like a charm, like avast! does, but then, it didn't start correctly and showed a "service couldn't start on time" red bubble error in eventvwr. And, before I saw that, I thought it was my hard disk dying; but it was just the antivirus trying to restart itself constantly or something like that by some bug I don't know (that started after the Windows update too): result: BSOD. The Avira scanner was awesome and it had a pretty clean new UI (maybe the new UI has the same problem?). What I mean is you are almost a monopoly in free security and without you I have no other solutions so please help me. I love you. <3 Since Windows XP using your products.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: William489 on May 09, 2018, 06:46:46 AM
A reinstall only fixes it 75% of the time. Verified on both computers I own. Every so often it does this after a reboot/bootup and another reboot fixes it

18.3.2333
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Alikhan on May 09, 2018, 02:28:44 PM
If you are still experiencing any issues, as a test:

Does disabling hardware virtualiztion via Avast UI > Settings > Troubleshooting help?

You need to restart for the changes to take effect.

Make sure to enable it again and reboot after posting the results.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Brooksy63 on May 09, 2018, 04:54:03 PM
Hi

I have same issue with Avast/1803 update.

Windows Update downloaded and installed the update this afternoon.

A reboot after the update completed (without any apparent issue) rsulted in BSOD.
DRIVER_IRQL_NOT_LESS_OR_EQUAL for aswStm.sys.

Booted into safe mode and after searching for the file on the disk identified this as an Avast driver. I tried to open Avast but the "UI failed to load. This is really embarassing. AV Service failed to load". Clicking the "Restart Service" button does not work.
I ran the avast installer with intention of removing Avast but did a repair instead and then rebooted successfully. Avast interface was then working as expected.
A subsequent reboot after updating the audio drivers and avast has failed again although Windows does load. Tried to open Avast and the same UI error has returned.

Have run another repair, posting this before rebooting in case BSOD's again!

Avast 18.3.2333
Windows 10 Pro - 1803 build.

** Reboot was succesfull and Avast now opens and is working. Not sure how long this will last though. Will Update post in due course.

PPS. verification image almost impossible to read and sound doesn't play :(

Update

Since my last post Avast had been working without any problems but after the PC installed the MS Cumulative Update -- May 8, 2018—KB4103721 (OS Build 17134.48) and restarted my PC the issue with the UI returned.

A Repair of Avast and another reboot of PC has, for the moment, fixed the issue.

Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 09, 2018, 05:20:45 PM
No problems here with Avast Free after the update.
https://forum.avast.com/index.php?topic=156141.msg1460717#msg1460717 (https://forum.avast.com/index.php?topic=156141.msg1460717#msg1460717)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: alex-eremeev on May 09, 2018, 05:55:42 PM
If you are still experiencing any issues, as a test:

Does disabling hardware virtualiztion via Avast UI > Settings > Troubleshooting help?

You need to restart for the changes to take effect.

Make sure to enable it again and reboot after posting the results.

Yes it helped
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: lucD on May 09, 2018, 07:44:56 PM
The problem was initially fixed by the Avast update but appears to have returned following yesterday's Windows update. Avast fails approximately every other start up.
Avast Free with Win 10 1803 64 bit.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: victor290 on May 10, 2018, 11:00:59 AM
Problem still persists on Avast Premier  >:(
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Asyn on May 10, 2018, 11:20:01 AM
Problem still persists on Avast Premier  >:(
-> https://forum.avast.com/index.php?topic=218193.msg1460463#msg1460463
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: victor290 on May 10, 2018, 12:42:07 PM
You refer me to a previous post. I created a dump file, now what? Can't upload it to the ftp link indicated nr can attach it to a message and support tickets are not answered, really? For a paid product? >:(
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 10, 2018, 01:27:33 PM
I confirm, Avast (I use Avast Premier) worked without errors a couple of days, during this time the computer rebooted several times and there were no problems, but today again the same error.
here is the link to the dump https://openload.co/f/YmpBvh_S7ms/AvastUI.DMP
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: victor290 on May 10, 2018, 03:11:51 PM
I managed to upload the dump file to  ftp://ftp.avast.com/incoming
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: razorpop on May 10, 2018, 06:54:54 PM
I can also confirm that this is a persisting issue. After the latest update (12.4.2338), Avast has now stopped working completely and nothing seems to be able to fix it, not even a clean install. Hope they'll come up with a fix soon. I am currently unprotected...
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: victor290 on May 10, 2018, 06:58:15 PM
I confirm, version 2338 only worsened the proble, now it won't start at all. This is becoming ridiculous  :(
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Daniel989 on May 10, 2018, 07:04:19 PM
still same s..t after installing latest version avast free again ui error :(
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 10, 2018, 07:55:03 PM
Guys, from whom Avast gives out the error of loading the interface, use this program (https://support.avast.com/en-ww/article/Submit-support-file/) to generate a help file and write his number here.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: razorpop on May 10, 2018, 08:07:10 PM
Interesting...Avg seems to be a bit less affected by this bug. It still fails to load, but after a restart it gets up and running and stays that way.

Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: victor290 on May 10, 2018, 10:23:47 PM
Solution provided by support (in Portuguese), seems to be working so far:

1. Press Win and R and type services.msc, click OK
2. Under Services (Local) find Remote Desktop Services
3. Right click on that and select Properties
4. Under General TAB go to Startup Type and select Automatic
5. Apply and OK reboot the machine

Hope that helps. So far so good on my side, let's keep fingers crossed.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 11, 2018, 01:09:32 PM
Starting Remote Desktop Services also helped before the first restart of the computer.
Title: Re: FIX YOUR Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: jeffrow1958 on May 12, 2018, 05:25:17 AM
Simultaneously press the Win and R keys on your keyboard to run the Windows Services console, then type services.msc and click OK.
In the Services console, locate and right-click Remote Desktop Services and select Properties.
In the General tab, click the drop-down menu next to Startup type and select Automatic. Then click Apply to confirm changes.
NOTE: If the service stops running, click Start in the Service status section.

Restart your PC and try to open Avast Antivirus again.
The Avast Antivirus user interface should be loaded now.

any problems check it out here  https://support.avast.com/en-eu/article/Troubleshoot-Antivirus-UI-Failed-load
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: UNDER_GREY on May 12, 2018, 11:47:05 AM
Simultaneously press the Win and R keys on your keyboard to run the Windows Services console, then type services.msc and click OK.
In the Services console, locate and right-click Remote Desktop Services and select Properties.
In the General tab, click the drop-down menu next to Startup type and select Automatic. Then click Apply to confirm changes.
NOTE: If the service stops running, click Start in the Service status section.

Restart your PC and try to open Avast Antivirus again.
The Avast Antivirus user interface should be loaded now.

any problems check it out here  https://support.avast.com/en-eu/article/Troubleshoot-Antivirus-UI-Failed-load
this does not work!
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: dgd55usa on May 12, 2018, 10:50:58 PM
Same issue after 1803 install. Since Avast apparently doesn't have tech that understand the is time to witch to Malwarebytes.
I don't have the time to uninstallreinstall every other boot.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: cacao on May 12, 2018, 11:48:25 PM
for me none of the tips works anymore and i would really appreciate a solution as the problem seems to occur to many other users.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 13, 2018, 12:11:02 AM
for me none of the tips works anymore and i would really appreciate a solution as the problem seems to occur to many other users.
Have you sent in the requested files ???
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: jeffrow1958 on May 13, 2018, 07:39:30 AM
CONTROL FOLDER ACCESS HAS BEEN BLOCKED HENCE AVAST RETURNED TO NORMAL ransom ware and control folder in defender was on this morning prior to uninstalling using AVASTCLEANER.exe

IT FIXED PROBLEM NOW I HAVE YELLOW TYPED WORDINGS AGAIN WIN 10 ADMINISTRATION RIGHTS WONT ALLOW ME TO TURN ON REAL TIME PROTECTION WHY(http://)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: rento2 on May 13, 2018, 08:17:25 AM
Best to Wait til the next version of Windows 10 is Final/officially released, as of right now only officially on Insider Fast/Slow and Release Preview ring, I'll admit I did try it on my insider release preview PC, 18.4 beta and have same issue with Ui, ended up removing and just relying on Windows Defender right now til 1803 is officially final
i fixed avast in control panel/uninstal/change/repair and reset computer now everything is  working
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: rento2 on May 13, 2018, 08:57:47 AM
restart PC not reset my bad...sorry :) anyway now its working i fixed it two times like that first when win 10 update spring rool out and yesterday afther avast update....
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: DavidR on May 13, 2018, 10:02:58 AM
CONTROL FOLDER ACCESS HAS BEEN BLOCKED HENCE AVAST RETURNED TO NORMAL ransom ware and control folder in defender was on this morning prior to uninstalling using AVASTCLEANER.exe

IT FIXED PROBLEM NOW I HAVE YELLOW TYPED WORDINGS AGAIN WIN 10 ADMINISTRATION RIGHTS WONT ALLOW ME TO TURN ON REAL TIME PROTECTION WHY(http://)

There is no need to shout (ALL CAPS) or switch off the CAPS LOCK key.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: SkilletSkool on May 14, 2018, 05:55:27 AM

1. Press Win and R and type services.msc, click OK
2. Under Services (Local) find Remote Desktop Services
3. Right click on that and select Properties
4. Under General TAB go to Startup Type and select Automatic
5. Apply and OK reboot the machine

I have ran into this as a fix on several places, including the Avast Support Link.  My main issue is that some of us have Remote Desktop DISABLED for security purposes... its a real thing, Google it.  Why does Avast force us to use this feature that has long been known to be a security threat and even recommended by security professionals to have disabled for a truly secure environment?!?  I truly don't understand how Remote Desktop would affect the UI unless it is a remote connection.


Enough about that as it becomes clearer with every Avast update that it has been trading off what it once was for analytics' gathering and 'security-by-the-masses' instead of the groundbreaking technology it used to represent.  Enough about that as well.


I have noticed several things going on when I end up with 'UI Fails To Load'...


Now I am no Avast developer but I think someone has found a way to disable Avast or the new update has a giant security issue.  I like the new interface, when I can get it to load.  I am concerned that my security product seems to require I have remote desktop enabled and running from years of knowing the risks that can generate.  Avast DOES need to come up with a fix or start looking to see if maybe there is more than just a bug going on here.  I will go submit the files but I don't have much faith in the process from reading all the complaints and this issue still so prevalent.

I hope that Avast gets it back together as at this pae Windows Defender results are starting to make it appealing to not worry about 3rd party protection.  At this point, if I could buy just the Avast Firewall I would.

On another note:  I have been faithfully using Avast since before htey even had a FW in 2.0.  We need to start taking better stock of people reporting on these forums issues with this product.  Yet I expect this forum has been taken over, for the most part, by those wanting to silence others from reporting genuine issues...now what could be their reason for that?  If I were a cyber-criminal orginazation, its what I would do.  >rant over<
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: SkilletSkool on May 14, 2018, 06:00:34 AM
I will go submit the files but I don't have much faith in the process from reading all the complaints and this issue still so prevalent.

The main reason I don't have much faith is if it is an exploit, don't you think the makers might have thought we might use the tool and come up with a method to not let it submit accurate data?

Anyways, here is proof I submitted the info.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Francis33 on May 14, 2018, 09:08:09 AM
Hi to all,

As every body, I have also the same problem: running win 10 v1803, error 1067 when I try to start, manually,  the AV windows service. It's that several call Avast UI fails...

The Avast firewall service is running well without any problem. The real question is: are e protected when we surf on Internet?

Now is the Avast dev  team is aware of the problem I ask why this avast engine release has been deployed.... The last one was running well inside win 10-1803.

Wait and see but how long for?

Francis
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: hectic-mmv on May 14, 2018, 09:39:38 AM
Hi to all,

As every body, I have also the same problem: running win 10 v1803, error 1067 when I try to start, manually,  the AV windows service. It's that several call Avast UI fails...

The Avast firewall service is running well without any problem. The real question is: are e protected when we surf on Internet?

Now is the Avast dev  team is aware of the problem I ask why this avast engine release has been deployed.... The last one was running well inside win 10-1803.

Wait and see but how long for?


Francis

Hello, today we expect to release uudate for this issue. If you reboot your computer, does the issue still persist?
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Francis33 on May 14, 2018, 09:47:05 AM
Hi to all,

Solution provided by support (in Portuguese), seems to be working so far:

1. Press Win and R and type services.msc, click OK
2. Under Services (Local) find Remote Desktop Services
3. Right click on that and select Properties
4. Under General TAB go to Startup Type and select Automatic
5. Apply and OK reboot the machine

Hope that helps. So far so good on my side, let's keep fingers crossed.

It seems that this soluce runs well.

Some specialized web site explain that some windows services are not usefull inside a local computer desktop. And it may happen that some windows services are to be switched in a manual mode or worst in a disable mode. 

After have a look on the Windows services of my computer, I've seen that the remote desktop service was disabled. A quick modification of this state to automatic was the graal of the perfect running of AV Avast after the reboot of the system.

So now this issue sis solved for me.

My wait is over,

Francis
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: caledo on May 14, 2018, 09:59:03 AM
Still no compatibility of AIS  with W10 1803  ( release 17666)  :(

Hope this will be solved b4 I have to renew ( or not) my subscription.

Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: cacao on May 14, 2018, 10:04:10 AM
Hi to all,

Solution provided by support (in Portuguese), seems to be working so far:

1. Press Win and R and type services.msc, click OK
2. Under Services (Local) find Remote Desktop Services
3. Right click on that and select Properties
4. Under General TAB go to Startup Type and select Automatic
5. Apply and OK reboot the machine

Hope that helps. So far so good on my side, let's keep fingers crossed.

It seems that this soluce runs well.

Some specialized web site explain that some windows services are not usefull inside a local computer desktop. And it may happen that some windows services are to be switched in a manual mode or worst in a disable mode. 

After have a look on the Windows services of my computer, I've seen that the remote desktop service was disabled. A quick modification of this state to automatic was the graal of the perfect running of AV Avast after the reboot of the system.

So now this issue sis solved for me.

My wait is over,

Francis

to have the remote desktop service permanently activated is not a soulotion but rather a workaround. as you can read it from several sources the permanent activation of remote desktop service is not really recommended.
In my opinion that is why avast should also work properly if this service is disabled.

I really hope that the problem will be fixed like hectic-mmv announced it.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: caledo on May 14, 2018, 10:20:46 AM


Hello, today we expect to release uudate for this issue. If you reboot your computer, does the issue still persist?
[/quote]

Please keep us posted when update is incremented :)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Bowdon on May 14, 2018, 03:04:42 PM
Just did the windows update today and ran in to the same problem everyone else has.

UI Failed to load.
This is really embarrassing.
AV Service is not responding.

I hit restart but it still fails. So far avast is the only program or setting I'm having a problem with.

Keep us updated asap.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 14, 2018, 03:08:41 PM
Just did the windows update today and ran in to the same problem everyone else has.

UI Failed to load.
This is really embarrassing.
AV Service is not responding.

I hit restart but it still fails. So far avast is the only program or setting I'm having a problem with.

Keep us updated asap.
Certainly not everyone. Which version of Avast ??? Free or paid ???
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Bowdon on May 14, 2018, 03:28:57 PM
Free version 18.4.2338 (Build 18.4.3895.0)

I updated Avast earlier this morning.

Then now I've just upgraded Win10 to the latest version and I'm getting this UI Fails to load message.

So what do I do?

P.S.

I can reach the update page by right clicking on the icon. I noticed it says no connection established.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 14, 2018, 03:38:01 PM
Free version 18.4.2338 (Build 18.4.3895.0)

I updated Avast earlier this morning.

Then now I've just upgraded Win10 to the latest version and I'm getting this UI Fails to load message.

So what do I do?

P.S.

I can reach the update page by right clicking on the icon. I noticed it says no connection established.
Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Bowdon on May 14, 2018, 04:08:31 PM
Thanks mate, got it all working now.

I ended up having to do a clean install.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: SkilletSkool on May 14, 2018, 04:23:59 PM

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Running AIS paid version.  I hadnt thought to use the uninstall/clean tool.  I will try that later tonight when I get home.  I have tried repair as well as regular uninstall to no avail.

On a side note; I have noticed if I restart with my internet (wifi) disabled then it loads up fine yet after I re-enable my WiFi I pull up Avast.  It tells me everything is good to go but I checked and discovered the Firewall was now turned off.  I turned it on and then I was back to 'UI Fails To Load' issue.  This has to be a bug and perhaps the bug is only in updating but then persists in some form of saved information when just doing a regular uninstall/re-install after the update fails.  Again Ill try the cleaning tool later.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 14, 2018, 04:35:24 PM

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204 (https://www.avast.com/faq.php?article=AVKB204)

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A (https://youtu.be/p-h3myRD51A)

Running AIS paid version.  I hadnt thought to use the uninstall/clean tool.  I will try that later tonight when I get home.  I have tried repair as well as regular uninstall to no avail.

On a side note; I have noticed if I restart with my internet (wifi) disabled then it loads up fine yet after I re-enable my WiFi I pull up Avast.  It tells me everything is good to go but I checked and discovered the Firewall was now turned off.  I turned it on and then I was back to 'UI Fails To Load' issue.  This has to be a bug and perhaps the bug is only in updating but then persists in some form of saved information when just doing a regular uninstall/re-install after the update fails.  Again Ill try the cleaning tool later.
What did you use prior to Avast ??? How was it removed ???
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: chris.. on May 14, 2018, 06:26:11 PM
Thanks mate, got it all working now.

I ended up having to do a clean install.
Based on the above feedback, keep in mind that the problem may return in a day or two. :-[
The update W10 1803 seems to have made the problem deeper with avast, besides the staf says still working on it.

On the other hand
Certainly not everyone. Which version of Avast ??? Free or paid ???
Right , as far I'm concerned , a week I have 1803 updated (AIS paid vs anymore) , and I never had the problem, even on the first reboot, there's certainly another element that bothers them .
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: AlwaysScrewed on May 14, 2018, 06:30:36 PM
Hi to all,

As every body, I have also the same problem: running win 10 v1803, error 1067 when I try to start, manually,  the AV windows service. It's that several call Avast UI fails...

The Avast firewall service is running well without any problem. The real question is: are e protected when we surf on Internet?

Now is the Avast dev  team is aware of the problem I ask why this avast engine release has been deployed.... The last one was running well inside win 10-1803.

Wait and see but how long for?


Francis

Hello, today we expect to release uudate for this issue. If you reboot your computer, does the issue still persist?

When?

How is the update implemented?

Also... it better fix this issue permanently.  :-\
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 14, 2018, 06:31:57 PM
Thanks mate, got it all working now.

I ended up having to do a clean install.
Based on the above feedback, keep in mind that the problem may return in a day or two. :-[
The update W10 1803 seems to have made the problem deeper with avast, besides the staf says still working on it.
It also may not return. I have no problems on 4 systems. :)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: inventor00 on May 14, 2018, 06:32:23 PM
On one PC Windows Spring Creaters update 1803 worked fine.
Yesterday, on another, after 1803 update, kept getting "Ethernet doesn't have a valid IP configuration" (an Intel motherboard wupgraded from Win7 to Win10). Added a wifi usb network adapter- it also had the same thing. Noticed Avast Internet Security was no longer there but did show up in the network adapter configuration.  After many hours working on the network side of this issue, finally figured out to do a clean UNinstall of Avast using the Avast utility to uninstall.  I also had disabled fast boot before. Reboot , and it worked.!!!  Seems the 1803 update did not work well with Avast Interent Security, disables parts of it, and left the firewall to block the internet, but no way to disable it.  So it is now fixed after the clean utility uninstall and reinstall of Avast.

So I then was able to connect to internet and downloaded the newest version of the Avast Internet Security. All is fine at this time.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: chris.. on May 14, 2018, 06:37:31 PM
Thanks mate, got it all working now.

I ended up having to do a clean install.
Based on the above feedback, keep in mind that the problem may return in a day or two. :-[
The update W10 1803 seems to have made the problem deeper with avast, besides the staf says still working on it.
It also may not return. I have no problems on 4 systems. :)
Right ,
look at my "edit"
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Dave281 on May 14, 2018, 07:05:01 PM
fresh windows 10 1803 install and then attempted to do my avast install but fails every time.  There was an error while completing the setup process.

2018-05-14 16:30:32.202Infoinstup[1596,10168]Command: '"C:\Users\xxxx\AppData\Local\Temp\_av_iup.tm~a05732\instup.exe" /edition:3 /ga_clientid:92d250d9-dd9f-4e1a-bb65-2b7212dcbb57 /guid:64d71f47-17e2-46e4-815f-bd4d0417d41a /prod:ais /sfx:lite /sfxstorage:C:\Users\Janet\AppData\Local\Temp\_av_iup.tm~a05732'
2018-05-14 16:30:32.202Infoinstup[1596,10168]CPU: Intel(R) Core(TM) i7-4702HQ CPU @ 2.20GHz,8
2018-05-14 16:30:32.202Infoinstup[1596,10168]OS: Windows 10 (10.0.17134) x64
2018-05-14 16:30:32.202Infoinstup[1596,10168]Memory: 17% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:3993872/4194176K free
2018-05-14 16:30:32.202Infoinstup[1596,10168]DISKs: C:\ - 202GB free / 237GB total
2018-05-14 16:30:32.203Infoinstup[1596,10168]Running module version: instup.exe - '18.4.3895.0'
2018-05-14 16:30:32.203Infoinstup[1596,10168]Running module version: Instup.dll - '18.4.3895.0'
2018-05-14 16:30:32.212Infomutex[1596,10168]The ownership of the fallback mutex has been successfully taken.
2018-05-14 16:30:32.226Warningsettings[1596,10168]Did not find any values in file 'programData\avast5.ini'
2018-05-14 16:30:32.266Infoshepsync[1596,10168]Trying server IP address '77.234.42.107'
2018-05-14 16:30:32.505Infoshepsync[1596,10168]Download of config file from 77.234.42.107 succeeded.
2018-05-14 16:30:32.528Infoshepsync[1596,10168]Config file successfully updated
2018-05-14 16:30:32.529Infoshepsync[1596,10168]Postpone interval was reset
2018-05-14 16:30:32.534Warningsettings[1596,9880]Did not find any values in file 'programData\burger_client.ini'
2018-05-14 16:30:32.742Infowizard[1596,10168]Running module version: HTMLayout.dll - '3.3.2.1'
2018-05-14 16:30:32.749Infowizard[1596,10168]Loaded module version: C:\Users\xxxx\AppData\Local\Temp\_av_iup.tm~a05732\HTMLayout.dll - '3.3.2.1'
2018-05-14 16:30:32.785Infowizard[1596,10168]Setup gui was successfully started.
2018-05-14 16:30:32.785Infoinstcore[1596,10168]Sfx setup update has started.
2018-05-14 16:30:32.792Infoservers[1596,10168]Server definition(s) loaded for 'C:\Users\xxxx\AppData\Local\Temp\_av_iup.tm~a05732\servers.def': 29 (maintenance:0)
2018-05-14 16:30:32.792Infoservers[1596,10168]ChooseServer: selected server 'Download g0431773 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:30:44.067Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:30:44.071Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g0431773.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2018-05-14 16:30:44.076Infoservers[1596,10168]ChooseServer: selected server 'Download s5355946 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:30:57.361Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:30:57.370Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://s5355946.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2018-05-14 16:30:57.375Infoservers[1596,10168]ChooseServer: selected server 'Download c5983736 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:31:10.658Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:31:10.663Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://c5983736.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2018-05-14 16:31:10.668Infoservers[1596,10168]ChooseServer: selected server 'Download n4464433 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:31:20.301Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:31:20.306Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 4
2018-05-14 16:31:20.310Infoservers[1596,10168]ChooseServer: selected server 'Download b1652951 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:31:29.940Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:31:29.945Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 5
2018-05-14 16:31:29.949Infoservers[1596,10168]ChooseServer: selected server 'Download c5983736 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:31:39.571Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:31:39.577Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 6
2018-05-14 16:31:39.581Infoservers[1596,10168]ChooseServer: selected server 'Download w6813828 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:31:56.227Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:31:56.232Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 7
2018-05-14 16:31:56.237Infoservers[1596,10168]ChooseServer: selected server 'Download d4812427 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:32:05.865Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:32:05.869Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 8
2018-05-14 16:32:05.874Infoservers[1596,10168]ChooseServer: selected server 'Download c5983736 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:32:22.519Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:32:22.524Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 9
2018-05-14 16:32:22.530Infoservers[1596,10168]ChooseServer: selected server 'Download v6197912 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:32:32.151Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:32:32.158Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 10
2018-05-14 16:32:32.162Infoservers[1596,10168]ChooseServer: selected server 'Download n4464433 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:32:34.165Infoservers[1596,10168]ChooseServer: selected server 'Download f2655181 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:32:45.442Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:32:45.449Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f2655181.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2018-05-14 16:32:45.454Infoservers[1596,10168]ChooseServer: selected server 'Download k7105463 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:32:58.736Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:32:58.743Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k7105463.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2018-05-14 16:32:58.748Infoservers[1596,10168]ChooseServer: selected server 'Download v6197912 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:33:12.023Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:33:12.030Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6197912.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2018-05-14 16:33:12.034Infoservers[1596,10168]ChooseServer: selected server 'Download f2655181 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:33:21.663Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:33:21.669Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 4
2018-05-14 16:33:21.674Infoservers[1596,10168]ChooseServer: selected server 'Download y6053546 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:33:31.299Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:33:31.305Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 5
2018-05-14 16:33:31.309Infoservers[1596,10168]ChooseServer: selected server 'Download f2655181 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:33:40.945Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:33:40.952Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 6
2018-05-14 16:33:40.956Infoservers[1596,10168]ChooseServer: selected server 'Download z1686792 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:33:50.582Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:33:50.590Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 7
2018-05-14 16:33:50.594Infoservers[1596,10168]ChooseServer: selected server 'Download d4812427 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:34:00.221Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:34:00.229Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 8
2018-05-14 16:34:00.234Infoservers[1596,10168]ChooseServer: selected server 'Download d4812427 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:34:09.855Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:34:09.862Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 9
2018-05-14 16:34:09.871Infoservers[1596,10168]ChooseServer: selected server 'Download b1652951 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:34:19.504Errordldwrap[1596,10168]HttpGet: download failed with error 0x00002bc7!
2018-05-14 16:34:19.511Errordldwrap[1596,10168]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 10
2018-05-14 16:34:19.516Infoservers[1596,10168]ChooseServer: selected server 'Download d4812427 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-05-14 16:34:21.517Errorengine[1596,10168]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2018-05-14 16:34:21.596Warningsettings[1596,9880]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'
2018-05-14 16:34:21.596Warningsettings[1596,3788]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\avast5.ini'
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 14, 2018, 08:55:57 PM
I suggest you use the Off-Line installer from here:
https://forum.avast.com/index.php?topic=218904.msg1460873#msg1460873 (https://forum.avast.com/index.php?topic=218904.msg1460873#msg1460873)


Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: SkilletSkool on May 15, 2018, 02:44:10 AM
...try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
This  did the trick.  Thank you  ;)

I hope Avast fins out exactly what was causing this.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 15, 2018, 02:45:30 AM
You're welcome.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Asyn on May 15, 2018, 04:58:48 AM
fresh windows 10 1803 install and then attempted to do my avast install but fails every time.  There was an error while completing the setup process.
Try OpenDNS or GoogleDNS.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: SkilletSkool on May 15, 2018, 05:03:59 AM
...try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
This  did the trick.  Thank you  ;)

I hope Avast fins out exactly what was causing this.
I spoke a little to soon.  This worked for one of my set-ups but the other is still giving the UI Fails To Load error...

Anymore suggestions???


With full disclosure, the other machine is a crypto miner I have posted in another thread about ZEC Miner https://forum.avast.com/index.php?topic=219012.0 (https://forum.avast.com/index.php?topic=219012.0).  Yet if it is the issue, then perhaps it is an exploitation after all.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: hectic-mmv on May 15, 2018, 12:26:26 PM
Hotfix fixing for version 18.4 is already out. Reboot of machine is required. If you want to know, if it is already applied, go to registry HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AVAST Software\Avast\micropupdates and look for number 356=?
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: cacao on May 15, 2018, 01:33:04 PM
Hotfix fixing for version 18.4 is already out. Reboot of machine is required. If you want to know, if it is already applied, go to registry HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AVAST Software\Avast\micropupdates and look for number 356=?

thanks for the information and thanks for the attempt to fix the problem  :D

I have to admit, that I have not seen the "UI Fails Problem" in the last two days although I did a few restarts of my computer.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: caledo on May 15, 2018, 03:46:58 PM
Hotfix fixing for version 18.4 is already out. Reboot of machine is required. If you want to know, if it is already applied, go to registry HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AVAST Software\Avast\micropupdates and look for number 356=?

Fresh install of AIU 18.4 resulted in error message : "Avlaunch.exe error" , could not launch app..

Will try again..
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 15, 2018, 04:28:20 PM
Hotfix fixing for version 18.4 is already out. Reboot of machine is required. If you want to know, if it is already applied, go to registry HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AVAST Software\Avast\micropupdates and look for number 356=?

Fresh install of AIU 18.4 resulted in error message : "Avlaunch.exe error" , could not launch app..

Will try again..
Suggest you do a Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: SkilletSkool on May 16, 2018, 02:10:25 AM

I spoke a little to soon.  This worked for one of my set-ups but the other is still giving the UI Fails To Load error...

Ran the repair process in the Avast installer on my second machin today.  Hotifx must have worked as its now running properly.  Is there any 'bug' report about what caused this?
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Asyn on May 16, 2018, 04:58:58 AM
Is there any 'bug' report about what caused this?
-> https://forum.avast.com/index.php?topic=218193.msg1460327#msg1460327
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: chris.. on May 16, 2018, 07:51:46 AM
Is there any 'bug' report about what caused this?
-> https://forum.avast.com/index.php?topic=218193.msg1460327#msg1460327
Like it's said , It was just a hypothesis , 8 May MS release didn't help anymore
Now , we don't really know what caused this
And even if the hypothesis given by lukor is the correct one, we don't know more about the cause
However, knowledge remains secondary, the whole thing is that it seems to be working now, let's just hope MS doesn't come out with a new update that reappears the problem
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Asyn on May 16, 2018, 08:18:20 AM
However, knowledge remains secondary, the whole thing is that it seems to be working now, let's just hope MS doesn't come out with a new update that reappears the problem
+1 :)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: maidofkent.mortimer on May 16, 2018, 08:39:26 AM
Is this really all about the Win10 update? My laptop is still running Win7Ultimate and it is happening on that too.

I wish I were younger and bright enough to understand all that has been written so that I could get my system right, but alas I'm 83 and struggling.

Joan
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: SkilletSkool on May 17, 2018, 05:08:39 AM
...However, knowledge remains secondary...
There in lies the issue with most things these days.  Knowledge should never be secondary or we are simply led to what others want us to think.

To quote a great man... knowledge is power.

I don't think its about Windows update either as before my Avast updated it was working with the new MS update on one machine just fine.  It wasn't until I updated the Avast program that I started getting the UI Fails To Load issue.  Maybe it was on both parties too.  It would be nice to hear exactly what caused it.

Also, I should probably start a thread about this but the fix to enable Remote Desktop sounds kind of sketchy to be honest.  Id still like to know what part of Avast is requiring Remote Desktop connection and functionality behind the scenes... is this part of the Google Analytics we are stuck with now?


http://bgr.com/2018/04/23/google-vs-facebook-collects-user-data/ (http://bgr.com/2018/04/23/google-vs-facebook-collects-user-data/) - Off Topic-

Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: gilberto.sousa on May 19, 2018, 01:20:52 AM
Thanks for the report. I've made Avast aware of the problem.
Next move is up to them. :)
I have the same problem, Avast "UI Failed to load. This is really embarrassing. AV Service is not responding."
I have reinstalled and repaired Avast several times, but it did nothing.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 19, 2018, 02:20:16 AM
Thanks for the report. I've made Avast aware of the problem.
Next move is up to them. :)
I have the same problem, Avast "UI Failed to load. This is really embarrassing. AV Service is not responding."
I have reinstalled and repaired Avast several times, but it did nothing.
Have you done a Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: Echo64 on May 19, 2018, 06:06:42 PM
Not sure if this will help or not, but I just went through a few days of trying to install the Windows 10 Insider Preview Build 17666 and then 17672. 17666 would get about halfway through and then fail and rollback to the previous build, 17672 would install but not a single Win32 program would open (metro apps worked fine) giving the error "The application was unable to start correctly 0xc0000005".

After trying over and over, even trying to just disable Avast, I ended up having to uninstall the entire program just to get the install to complete. Once I did, the update installed and now everything is working fine. I'm going to hold off reinstalling Avast for a while, but hopefully this helps someone in some way.
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 19, 2018, 10:42:54 PM
Not sure if this will help or not, but I just went through a few days of trying to install the Windows 10 Insider Preview Build 17666 and then 17672. 17666 would get about halfway through and then fail and rollback to the previous build, 17672 would install but not a single Win32 program would open (metro apps worked fine) giving the error "The application was unable to start correctly 0xc0000005".

After trying over and over, even trying to just disable Avast, I ended up having to uninstall the entire program just to get the install to complete. Once I did, the update installed and now everything is working fine. I'm going to hold off reinstalling Avast for a while, but hopefully this helps someone in some way.
Avast isn't designed to run on Preview Builds. It works fine on the latest stable release 1803. :)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: helmcue on May 23, 2018, 01:15:03 AM
Nothing has worked    Time to get rid of Avast on this computer
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: caledo on May 23, 2018, 11:30:06 AM
Nothing has worked    Time to get rid of Avast on this computer

Same here !!  :(
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: bob3160 on May 23, 2018, 02:33:25 PM
Nothing has worked    Time to get rid of Avast on this computer

Same here !!  :(
https://forum.avast.com/index.php?topic=219218.msg1462847#msg1462847 (https://forum.avast.com/index.php?topic=219218.msg1462847#msg1462847)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: acceso-acceso on May 23, 2018, 04:01:53 PM
Hello there

i dont know if is the correct place to post this.... sorry in advance.

I just step whit this windows10 and avast issue I can reinstall the system without losing applications or docs or conf

This windows10 dont want to install the spring update or do anything, just load the ER after read everywere, it look like a problem with avast

How i manage to solve this, i'll try to explain.

In the ER (environment recover) I manage to load the windows10 with the black desktop, is some cain of safe mode without the save mode-... weird, load some things. I connect the network cable just in case.
Go to troubleshooting and them try to load another operating system, the option. In my case i have 3 options, rollback, and 2 option with windows volume 3, i choose the third, and try several times to load the black desktop be patience take sometime to load.
When load, execute tasks manager, control+shit+esc, and execute any browser, internet explorer those the tricks and search avast uninstall. download the app, execute with win+r and uninstall.

After that i execute from a USB the installer of the spring update ISO and install the win10 and preserve all data and applications.
It takes almost several hours,4 h. to restore the win10 but i recover all.
Hope it helps
Sorry for my English is my third language

cu
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: kazvipo on May 24, 2018, 10:09:50 PM
Vielen lieben Dank, Avast!
Ihr wisst einfach dass ich Herausforderungen mag!
Um so mehr hat mich gefreut, das ihr euren Aprilscherz auch bis Ende Mai verlängert habt!
Dadurch konnten viel mehr User an diesem Spass sich erfreuen, und im Rollback Loop richtig viel Freude erfahren. Gemeint ist das Windows 10 1803 Update, das Microsoft bereits im März third-party Entwicklern mitgeteilt hat und im April released hat...

Heute ist der 24.05.2018 und ich bin so glücklich an dieser großartigen Unleistung von Avast teilgehabt zu haben, habe das Problem mit der "The Black Desktop of Death"-Lösung gelöst... Ich habe zwar alle meine Daten Wieder, aber die meisten Programme muss neu installieren.

Danke, das ihr mich immer wieder zu kognitiven Leistungen anspornt!
Vielen, lieben Dank dafür!
Kaz ViPo
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: FormerYooper on May 25, 2018, 04:44:42 PM
See here .... More Victims of Windows 10 Version 1803 – Microsoft Blocks the Update on PCs with Avast

https://wccftech.com/windows-10-1803-blocks-avast/amp/ (https://wccftech.com/windows-10-1803-blocks-avast/amp/)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: DavidR on May 25, 2018, 08:05:58 PM
See here .... More Victims of Windows 10 Version 1803 – Microsoft Blocks the Update on PCs with Avast

https://wccftech.com/windows-10-1803-blocks-avast/amp/ (https://wccftech.com/windows-10-1803-blocks-avast/amp/)

Windows 10 failed update to 1803 - and Avast - Comment/Response by Vlk.
See https://forum.avast.com/index.php?topic=219218.msg1463080#msg1463080 (https://forum.avast.com/index.php?topic=219218.msg1463080#msg1463080)
Title: Re: Avast UI Fails after Windows 10 Update (Spring Update) 1803
Post by: mrapi on May 28, 2018, 06:48:29 PM
Same here on 2 computers .... :(