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Other => General Topics => Topic started by: Cynthia51 on July 08, 2018, 10:25:53 PM

Title: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Cynthia51 on July 08, 2018, 10:25:53 PM
I was checking my bank account today and noticed I was charged 49.99 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.

The charge is processing as of today, July 8th.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: schmidthouse on July 08, 2018, 10:41:23 PM
Someone(at some point) has made a purchase of an Avast product or registered for a 'Trial version' in order for the payment details to be available. Auto Renewal is UNFORTUNATELY checked by default and needs to be unchecked or cancelled.
Possibly this information may help.

https://support.avast.com/en-ww/article/126/#artTitle (https://support.avast.com/en-ww/article/126/#artTitle)  :)
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: mccausland2 on August 15, 2018, 08:10:29 AM
I was charged $52.74 for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money and do what ever you have to do to get rid of this. Thank You.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Asyn on August 15, 2018, 11:01:54 AM
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: gjudd41 on September 03, 2018, 11:20:21 PM
I was checking my bank account today and noticed I was charged $86.39 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.

The charge is pending as of today, 9-3-2018.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on September 03, 2018, 11:31:02 PM
I was checking my bank account today and noticed I was charged $86.39 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.

The charge is pending as of today, 9-3-2018.
https://forum.avast.com/index.php?topic=220340.msg1472542#msg1472542
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Madyira on June 26, 2019, 06:12:11 PM
I was charged £64.99 for a product that l never purchased.

I therefore request urgent refund of this amount to my account please!
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: schmidthouse on June 26, 2019, 06:19:35 PM
I was charged £64.99 for a product that l never purchased.

I therefore request urgent refund of this amount to my account please!

Follow the instructions given in this topic Posts #3
Title: Re: URGENT - Charged for PAYPAL *DIGITALRIV - NEED A REFUND
Post by: peter531 on July 10, 2019, 01:28:10 PM
I was checking my bank account today and noticed I was charged £39.99 twice for PAYPAL *DIGITALRIV 353143690014" £79.98. I am a current customer however I do not have any email communication nor any confirmation on my account for software that matches these amounts nor dates. How do I get a refund? Getting help directly from support has been difficult.

Title: Re: URGENT - Charged for PAYPAL *DIGITALRIV - NEED A REFUND
Post by: bob3160 on July 10, 2019, 01:53:00 PM
I was checking my bank account today and noticed I was charged £39.99 twice for PAYPAL *DIGITALRIV 353143690014" £79.98. I am a current customer however I do not have any email communication nor any confirmation on my account for software that matches these amounts nor dates. How do I get a refund? Getting help directly from support has been difficult.
Orders/Renewals/Refunds -> https://support.avast.com/article/24/
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: laynemari on July 18, 2019, 11:53:01 AM
I have also been charged £39.99 for something I didn’t apply for. Contacted them and they say I did. But hey I didn’t as I have a malware on my new iPad. So they will never admit it. So Avast keep the money and keep lying to people about it. You obviously need it more than I do..... if I wasn’t in a wheel chair I would fight on. Can’t be arsed
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on July 18, 2019, 02:11:00 PM
I have also been charged £39.99 for something I didn’t apply for. Contacted them and they say I did. But hey I didn’t as I have a malware on my new iPad. So they will never admit it. So Avast keep the money and keep lying to people about it. You obviously need it more than I do..... if I wasn’t in a wheel chair I would fight on. Can’t be arsed
Follow the instructions and contact customer support. Complaining in this forum isn't going to solve your problem. Customer service will.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Bharat12 on August 25, 2019, 03:23:03 PM


I was checking my bank account today and noticed I was charged 49.99 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on August 25, 2019, 03:31:37 PM


I was checking my bank account today and noticed I was charged 49.99 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Fahad16 on September 22, 2019, 11:23:45 PM
The same thing happened to me today as I was charged 59.99 under the name DRI* avast software. I do not have an email regarding any purchases and I do not have any order number or anything related to an avast subscription. I need help please. It is really a frustrating thing!
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on September 22, 2019, 11:27:12 PM
The same thing happened to me today as I was charged 59.99 under the name DRI* avast software. I do not have an email regarding any purchases and I do not have any order number or anything related to an avast subscription. I need help please. It is really a frustrating thing!
Did you read the instructions just above your post?
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Brianna8 on December 09, 2019, 01:22:54 AM
Me too how do you fix it!!
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Michael1834 on December 27, 2019, 01:13:11 AM
The same has happened to me in the amount of $76.81 and this is not the first time. I am already unsubscribed and have uninstalled avast, yet still I have been charged. I need this refund immediately and for all billing to cease to my account. I am quite displeased.

This the 26th of December, 2019. Billing was sent the 23rd.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: rocksteady on December 27, 2019, 11:32:20 AM
Answers are given by Asyn and Bob above in this thread. See reply#3 and reply#13.
https://forum.avast.com/index.php?topic=220340.msg1472542#msg1472542
https://forum.avast.com/index.php?topic=220340.msg1517002#msg1517002


Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: apehcevska on January 15, 2020, 09:09:26 PM
 was checking my bank account today and noticed I was charged 60.13euro for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Nobody contact me from Avast...people please help me I sent them my information but they are saying that doesny exist subscription....how can I refund my money and why  they  from DRI took.???
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on January 15, 2020, 09:13:21 PM
was checking my bank account today and noticed I was charged 60.13euro for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Nobody contact me from Avast...people please help me I sent them my information but they are saying that doesny exist subscription....how can I refund my money and why  they  from DRI took. ???
Use the following to get help, https://support.avast.com/article/24/ (https://support.avast.com/article/24/) (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Attila42 on February 08, 2020, 02:33:25 PM
Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.

Regards,
Attila K.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on February 08, 2020, 06:26:02 PM
Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.

Regards,
Attila K.
The answer was in the link above your post,
Use the following to get help, https://support.avast.com/article/24/ (https://support.avast.com/article/24/) (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Attila42 on February 10, 2020, 11:58:36 AM
Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.

Regards,
Attila K.
The answer was in the link above your post,
Use the following to get help, https://support.avast.com/article/24/ (https://support.avast.com/article/24/) (orders and refunds) if you don't have an order # use 00000000 then explain your problem.

Dear Bob!

Thanks for the answer, I was a bit lost in the forum hence I did not notice the obvious. I did as you suggested (I have not noted down my ticket number though, got neither any e-mails about the submission - is that normal?) - how long will it take now approximately until Avast's Support team will get back to me, or until I get refunded? Is there no way to solve this issue by a phone call? I can only find the premium service line only - no customer support.

Regards,
Attila K.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Asyn on February 10, 2020, 12:35:21 PM
Be patient, a refund can take up to 7 business days. Note, don't submit multiple tickets (FIFO).
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Attila42 on February 10, 2020, 03:15:42 PM
Hey!

My bad, I have submitted 3 tickets (refund, unsubscribe and tech issues - regarding the same topic basically), but with different order numbers (last being all zeros). Does that ruin those seven days? Is there anything to fix it?

All in all I got no e-mail notifications after I submitted each ticket. That does not mean that they won't be able to get back to me, now does it? Since I could not retrieve and manage my subscriptions using the same e-mail address, that led to this menace in the first place (the address actually worked before - seems the problem lately is with some automatic communication modules).

Thank you for the replies :)
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Pondus on February 10, 2020, 03:23:05 PM
Quote
Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. 
I guess you used the 60day trail and gave them your credit card info?



Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on February 10, 2020, 03:42:39 PM
Hey!

My bad, I have submitted 3 tickets (refund, unsubscribe and tech issues - regarding the same topic basically), but with different order numbers (last being all zeros). Does that ruin those seven days? Is there anything to fix it?

All in all I got no e-mail notifications after I submitted each ticket. That does not mean that they won't be able to get back to me, now does it? Since I could not retrieve and manage my subscriptions using the same e-mail address, that led to this menace in the first place (the address actually worked before - seems the problem lately is with some automatic communication modules).

Thank you for the replies :)
I've forwarded your suggestion about a followup email after a refund request submission to Avast.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Attila42 on February 10, 2020, 04:18:58 PM
Quote
Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. 
I guess you used the 60day trail and gave them your credit card info?

Yes. I did that before - once I declined the subscription within the given timeframe successfully, another time I continued using a product without a problem. This last encounter however is really a mess.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Attila42 on February 10, 2020, 04:21:05 PM
Hey!

My bad, I have submitted 3 tickets (refund, unsubscribe and tech issues - regarding the same topic basically), but with different order numbers (last being all zeros). Does that ruin those seven days? Is there anything to fix it?

All in all I got no e-mail notifications after I submitted each ticket. That does not mean that they won't be able to get back to me, now does it? Since I could not retrieve and manage my subscriptions using the same e-mail address, that led to this menace in the first place (the address actually worked before - seems the problem lately is with some automatic communication modules).

Thank you for the replies :)
I've forwarded your suggestion about a followup email after a refund request submission to Avast.

Thank you. Pleased if there is anything useful coming out of this misunderstanding.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: George390 on March 30, 2020, 06:41:18 AM
charged for DRi*Avast Software and Need to Cancal?
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Asyn on March 30, 2020, 06:44:44 AM
-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: nat.pesli on April 01, 2020, 07:45:30 PM
I was charged 69,99€ for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money and do what ever you have to do to get rid of this. Thank You.

This is happened today 01/03/2020

What can I do
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on April 01, 2020, 09:17:10 PM
I was charged 69,99€ for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money and do what ever you have to do to get rid of this. Thank You.

This is happened today 01/03/2020

What can I do

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Anna254 on April 05, 2020, 11:17:17 PM
Hello, on March 27/20 I was charged 69,99CAD for DRI*AVAST Software. I did not order this. I went to the link https://support.avast.com/en-ww/article/24 (advised to other users reporting the similar problem) to apply for the refund. Here is my problem with  the form to complete. I have to answer the question when did I make the purchase (1. 30 days ago or less, 2. more than 30 days ago). No option "I didn't make the purchase" to check.
And then is the question "Why are you asking for the refund" with the options to choose from, but there is no option "I did not make an order". I ask for help. Thank you.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: rocksteady on April 06, 2020, 12:21:35 PM
@Anna254,
Maybe follow proceedure "Contact Sales" mentioned by bob3160 in post just above yours.
https://forum.avast.com/index.php?topic=220340.msg1540874#msg1540874
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Bernadett on April 14, 2020, 07:50:26 PM
Hello!
The same has happened to me in the amount of $49.99. I am already unsubscribed and have uninstalled avast, yet still I have been charged.
I want the money back. Tcket ID: 10495266.

Bank statement: 2020.04.10 8995873178 DRI*AVAST Software

Regards,
Bernadett
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on April 14, 2020, 07:54:32 PM
Hello!
The same has happened to me in the amount of $49.99. I am already unsubscribed and have uninstalled avast, yet still I have been charged.
I want the money back. Tcket ID: 10495266.

Bank statement: 2020.04.10 8995873178 DRI*AVAST Software

Regards,
Bernadett
Again, follow these instructions, https://forum.avast.com/index.php?topic=220340.msg1540874#msg1540874
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: michael.kinlough on April 16, 2020, 07:16:48 PM
I was charged 34.99 for something I know nothing about. Please deal with this submitted 2 online forms
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: rocksteady on April 17, 2020, 10:58:55 AM
I beieve if you raise a new ticket (form) it resets your position in the queue, so maybe hold fire on that.

Maybe follow proceedure "Contact Sales" mentioned by bob3160 in the thread above.
https://forum.avast.com/index.php?topic=220340.msg1540874#msg1540874
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: krashyk on April 20, 2020, 01:45:35 PM
I was charged 59,99€ for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money. Thank You.

This is happened 18/04/2020

What can I do
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on April 20, 2020, 02:43:43 PM
I was charged 59,99€ for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money. Thank You.

This is happened 18/04/2020

What can I do

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.

Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: ch.ibrahim87 on April 28, 2020, 03:16:47 PM
same problem ... what shall i do ?????????????
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on April 28, 2020, 03:35:03 PM
same problem ... what shall i do ??? ??? ??? ??? ?
Contact Sales:  https://support.avast.com/en-us/contact/sales/ (https://support.avast.com/en-us/contact/sales/)If you don't have an order # use 00000000 then explain your problem.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Robert1336 on May 03, 2020, 11:24:43 PM
I have been charged a subscription fee AFTER my subscriptions were either cancelled or expired - $104.99.
I followed the steps here. No action yet. I have never used the product because it isn't listed on my subscriptions page. I don't even know what product I have paid for. Need a refund.. I have Invoice ID and Transaction #, etc. But no Order ID, as I made no order. Any help here?

Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on May 04, 2020, 12:13:01 AM
I have been charged a subscription fee AFTER my subscriptions were either cancelled or expired - $104.99.
I followed the steps here. No action yet. I have never used the product because it isn't listed on my subscriptions page. I don't even know what product I have paid for. Need a refund.. I have Invoice ID and Transaction #, etc. But no Order ID, as I made no order. Any help here?
Follow these directions.
https://forum.avast.com/index.php?topic=220340.msg1544569#msg1544569
Only make one request and allow 5-10 business days. Each new request starts te process all over again.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: estebanmartina on May 17, 2020, 01:48:08 AM
I was charged in my Mastercard about 75 USD in Mexican Pesos on April 19th by DRI AVAST for software I never ask for. Please refund my money
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: schmidthouse on May 17, 2020, 02:49:56 AM
I was charged in my Mastercard about 75 USD in Mexican Pesos on April 19th by DRI AVAST for software I never ask for. Please refund my money

Did you follow the directions/Link provided in the post directly above yours?
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: hossani.mohamed on June 03, 2020, 01:59:40 PM
I was charged in my Paypal account about 95,19 USD on Mai 30th by DRI AVAST for software I never ask for. Please I want to refund my money.
thank you
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Asyn on June 03, 2020, 02:31:09 PM
-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on June 03, 2020, 02:37:50 PM

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: rocksteady on June 24, 2020, 09:58:58 AM
See reply #49 and #50 above.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Tomer5 on July 11, 2020, 11:17:14 PM
Also, I was charged today via PayPal on the amount of $89.99 by Digital River Ireland, Ltd. for DRI*AVAST Software.

The issue that my current AVAST subscription is valid until the end of Feb, so why I was charged? Also didn't receive any email from AVAST today about this Digital River charging on their behalf.

 I opened a request to AVAST about that via  this link: https://support.avast.com/en-us/contact/sales/

Tomer.

Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Mihaela10 on August 16, 2020, 09:31:11 AM
Help me please! A payment of 35 pounds (189.06 lei) was made from my account until August 14, 2020 but I did not buy anything from Avast. Can you tell me what this payment is for?
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Asyn on August 16, 2020, 09:47:45 AM
Help me please! A payment of 35 pounds (189.06 lei) was made from my account until August 14, 2020 but I did not buy anything from Avast. Can you tell me what this payment is for?
-> https://support.avast.com/en-ww/article/Refund-request/
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on August 16, 2020, 02:49:04 PM

Request a refund: https://support.avast.com/en-us/contact/enter/sales_refund
Contact Sales: https://support.avast.com/en-us/contact/enter/
Sales help for Avast Internet Security: https://support.avast.com/en-ww/contact/sales_other_pc_avast-internet-security
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Mihaela10 on August 19, 2020, 09:34:26 AM
Thank you very much! Transaction made, the money is already in my account.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Asyn on August 19, 2020, 09:50:25 AM
You're welcome and thanks for the feedback.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: edwardpbs.eb on August 23, 2020, 04:44:07 PM
Sprawdzałem dzisiaj swoje konto bankowe i zauważyłem, że zostałem obciążony opłatą w wysokości 59,99 za „Dri * Avast Software”, kiedy nigdy nie założyłem konta w Avast ani nie kupiłem premium ani żadnego z ich produktów. Jak mogę to anulować, jeśli nigdy nie utworzyłem konta ani numeru produktu? Nie jestem pewien, czym w ogóle jest Dri *. Uzyskanie pomocy bezpośrednio od wsparcia było trudne, ponieważ proszą o szczegóły
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: rocksteady on August 23, 2020, 04:50:07 PM
@edwardpbs.eb
Please post here in English, or find your own language section here:
https://forum.avast.com/index.php#c7

Polski:
https://forum.avast.com/index.php?board=50.0

Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: joyciee_jjb on August 31, 2020, 01:51:04 PM
Greetings, may i please know long does it take for the refund process ?
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Asyn on August 31, 2020, 02:52:14 PM
Be patient, a refund can take up to 10 business days. Note, don't submit multiple tickets (FIFO).
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: romeoprodan1 on October 26, 2020, 10:48:48 PM
Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.
Regards R Prodan
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on October 27, 2020, 03:01:23 PM
Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.
Regards R Prodan
Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Vader3 on November 24, 2020, 02:05:42 PM
Problem as above. It charged me for a product that I didn't purchase. The option in https://support.avast.com/en-ww/article/126/#artTitle doesn't work because I don't have any subscription to cancel.
Is there any way to contact the support directly (preferably by e-mail) because otherwise I will have to close my bank account or report it as theft.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: DavidR on November 24, 2020, 03:07:51 PM
Problem as above. It charged me for a product that I didn't purchase. The option in https://support.avast.com/en-ww/article/126/#artTitle doesn't work because I don't have any subscription to cancel.
Is there any way to contact the support directly (preferably by e-mail) because otherwise I will have to close my bank account or report it as theft.

The post directly above yours shows how to get past that, see quote of that post.
<snip quote>
Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Aurel6 on December 14, 2020, 02:46:16 PM
I was charged $107,09 for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money and do what ever you have to do to get rid of this. Thank You.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: DavidR on December 14, 2020, 05:16:39 PM
The posts above yours outlines the way to do this by submitting a support ticket explaining the issue.

Refund request - https://support.avast.com/en-ww/contact/sales_refund (https://support.avast.com/en-ww/contact/sales_refund) If you haven't got the Order ID, etc enter 00000000 and give as much information that you can to help identify it.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: dougiechef on January 22, 2021, 06:21:58 AM
I am being charged for 59.99 for this year and last year and I am sure I cancelled it 2 years ago! I can't figure out how to cancel the damn thing. You would think they would give you a warning email!
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: DavidR on January 22, 2021, 01:31:19 PM
I am being charged for 59.99 for this year and last year and I am sure I cancelled it 2 years ago! I can't figure out how to cancel the damn thing. You would think they would give you a warning email!

Yes you should have received an email notification, the most common cause of non-receipt is an old email address no longer used.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Astrid20 on February 11, 2021, 12:34:19 PM
Please put my money $251.52 back into my account. I am not registered with you . You are thieves . How dare you. I`m a aged care pensioner  and have very little to live on now , because you take money out of my bank
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Asyn on February 11, 2021, 02:26:10 PM
Please put my money $251.52 back into my account. I am not registered with you . You are thieves . How dare you. I`m a aged care pensioner  and have very little to live on now , because you take money out of my bank
Hi, the amount is way too high for any of the consumer products. So, I doubt this really came from Avast.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: kasymhanmuhanbetov on February 28, 2021, 11:16:19 AM
Я проверял свой банковский счет сегодня и заметил, что с меня списали 29,99 за «Dri * Avast Software», когда я вообще не создавал аккаунт в Avast, а также не покупал премиум или какой-либо из их продуктов. Как я могу отменить это, если я никогда не создавал учетную запись или номер продукта? Я даже не знаю, что такое Dri *. Получить помощь напрямую от службы поддержки было сложно, так как они просят уточнить детали.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: rocksteady on February 28, 2021, 12:03:24 PM
Please post here in English language, or try this: https://forum.avast.com/index.php?board=28.0
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: pascale34 on March 17, 2021, 06:23:57 PM
It seems that by upgrading premium anti virus from the free one (2 years ago) a clean up program was included that I never used by the way. Canceled the premium anti virus but did not take notice of the clean up program that has to be canceled as well, for this reaason I just got billed 59,99€ via credit card for a re newal off the clean up software that was never installed in the first place! Pay attention to this when canceling your premium avast antivirus software and look out for atached software that was probably included in the package even never installed! They will bill you and there is nothing you can do!. Be warned ...
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: DavidR on March 17, 2021, 07:04:16 PM
It seems that by upgrading premium anti virus from the free one (2 years ago) a clean up program was included that I never used by the way. Canceled the premium anti virus but did not take notice of the clean up program that has to be canceled as well, for this reaason I just got billed 59,99€ via credit card for a re newal off the clean up software that was never installed in the first place! Pay attention to this when canceling your premium avast antivirus software and look out for atached software that was probably included in the package even never installed! They will bill you and there is nothing you can do!. Be warned ...

As far as I'm aware, Avast Cleanup Premium is not part of the the Avast Premium Antivirus program, though it and Avast Free have a cleanup component included. 
But it only reports cleanup issues in the hope that you will purchase the paid Avast Cleanup Premium product.

Did you ever signup for the trial version of Avast Cleanup Premium, as that would require completing a payment mandate that would kick in at the end of the trial and upon renewal.

What does your Registration Information say you have for your installation (right click the avast tray icon - Registration Information).
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: marciewilliams67 on April 01, 2021, 07:30:30 PM
i tried the phone number no one answered no one sending  a email need an address to send back omni did not use marciewilliams67@gmail.com  MARCELLA WILLIAMS
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: rocksteady on April 02, 2021, 12:22:17 PM
@marciewilliams67. It is unwise to post your email address on a public forum like this, unless you want spam.
I suggest you edit your post and remove or disguise it.

As in bob3160's post above:
Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Robert1655 on August 07, 2021, 12:26:32 PM
I dont want this I never wanted it and do i have to sue you in a court .and i cant .I do not have an e-mail telling my I purchased this .I do not have any order number or anything relating to to this
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Asyn on August 07, 2021, 01:41:57 PM
I dont want this I never wanted it and do i have to sue you in a court .and i cant .I do not have an e-mail telling my I purchased this .I do not have any order number or anything relating to to this
-> https://support.avast.com/en-ww/article/Sale-Billing-FAQ
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on August 07, 2021, 02:54:25 PM

Refund https://support.avast.com/en-us/contact/sales_refund
If you don't have an order # use 00000000 then explain your problem.

Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: sundlind on August 20, 2021, 06:21:28 PM
I've just been charged payment for an ugrade I did not order. I feel very disappointed with Avast and wish to end any sort of contact with the company. I just don´t know how to contact it.
Who to report to.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on August 20, 2021, 08:43:55 PM
I've just been charged payment for an ugrade I did not order. I feel very disappointed with Avast and wish to end any sort of contact with the company. I just don´t know how to contact it.
Who to report to.
Refund https://support.avast.com/en-us/contact/sales_refund (https://support.avast.com/en-us/contact/sales_refund)If you don't have an order # use 00000000 then explain your problem.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Oleksii4 on September 07, 2021, 01:19:22 PM
Same kind of shit happened to me.
One hour ago I lost $39,99 from my credit card for a DRI*AVAST Software.
There was no order and no e-mail from Avast to confirm such a deal!
I've just send them request for refund with the Order ID: #00000000.
Will see what happens.
Country - Ukraine


 
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Oleksii4 on September 21, 2021, 07:34:24 PM
I`m really tired and dissapointed.
10 days is over, many requests/e-mails and still NO refund. :(
Althought Avast agreed it was their mistake.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: r@vast on September 22, 2021, 03:44:51 PM
I`m really tired and dissapointed.
10 days is over, many requests/e-mails and still NO refund. :(
Althought Avast agreed it was their mistake.

Hi,

To clarify, we did send out notification emails. However, it seems that you sign up for the trial subscription using an invalid email address.
I have escalated your refund request, and we will get back to you via the case/ticket you created with us.