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Other => General Topics => Topic started by: Cynthia51 on July 08, 2018, 10:25:53 PM

Title: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Cynthia51 on July 08, 2018, 10:25:53 PM
I was checking my bank account today and noticed I was charged 49.99 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.

The charge is processing as of today, July 8th.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: schmidthouse on July 08, 2018, 10:41:23 PM
Someone(at some point) has made a purchase of an Avast product or registered for a 'Trial version' in order for the payment details to be available. Auto Renewal is UNFORTUNATELY checked by default and needs to be unchecked or cancelled.
Possibly this information may help.

https://support.avast.com/en-ww/article/126/#artTitle (https://support.avast.com/en-ww/article/126/#artTitle)  :)
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: mccausland2 on August 15, 2018, 08:10:29 AM
I was charged $52.74 for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money and do what ever you have to do to get rid of this. Thank You.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Asyn on August 15, 2018, 11:01:54 AM
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: gjudd41 on September 03, 2018, 11:20:21 PM
I was checking my bank account today and noticed I was charged $86.39 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.

The charge is pending as of today, 9-3-2018.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on September 03, 2018, 11:31:02 PM
I was checking my bank account today and noticed I was charged $86.39 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.

The charge is pending as of today, 9-3-2018.
https://forum.avast.com/index.php?topic=220340.msg1472542#msg1472542
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Madyira on June 26, 2019, 06:12:11 PM
I was charged £64.99 for a product that l never purchased.

I therefore request urgent refund of this amount to my account please!
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: schmidthouse on June 26, 2019, 06:19:35 PM
I was charged £64.99 for a product that l never purchased.

I therefore request urgent refund of this amount to my account please!

Follow the instructions given in this topic Posts #3
Title: Re: URGENT - Charged for PAYPAL *DIGITALRIV - NEED A REFUND
Post by: peter531 on July 10, 2019, 01:28:10 PM
I was checking my bank account today and noticed I was charged £39.99 twice for PAYPAL *DIGITALRIV 353143690014" £79.98. I am a current customer however I do not have any email communication nor any confirmation on my account for software that matches these amounts nor dates. How do I get a refund? Getting help directly from support has been difficult.

Title: Re: URGENT - Charged for PAYPAL *DIGITALRIV - NEED A REFUND
Post by: bob3160 on July 10, 2019, 01:53:00 PM
I was checking my bank account today and noticed I was charged £39.99 twice for PAYPAL *DIGITALRIV 353143690014" £79.98. I am a current customer however I do not have any email communication nor any confirmation on my account for software that matches these amounts nor dates. How do I get a refund? Getting help directly from support has been difficult.
Orders/Renewals/Refunds -> https://support.avast.com/article/24/
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: laynemari on July 18, 2019, 11:53:01 AM
I have also been charged £39.99 for something I didn’t apply for. Contacted them and they say I did. But hey I didn’t as I have a malware on my new iPad. So they will never admit it. So Avast keep the money and keep lying to people about it. You obviously need it more than I do..... if I wasn’t in a wheel chair I would fight on. Can’t be arsed
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on July 18, 2019, 02:11:00 PM
I have also been charged £39.99 for something I didn’t apply for. Contacted them and they say I did. But hey I didn’t as I have a malware on my new iPad. So they will never admit it. So Avast keep the money and keep lying to people about it. You obviously need it more than I do..... if I wasn’t in a wheel chair I would fight on. Can’t be arsed
Follow the instructions and contact customer support. Complaining in this forum isn't going to solve your problem. Customer service will.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Bharat12 on August 25, 2019, 03:23:03 PM


I was checking my bank account today and noticed I was charged 49.99 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on August 25, 2019, 03:31:37 PM


I was checking my bank account today and noticed I was charged 49.99 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Fahad16 on September 22, 2019, 11:23:45 PM
The same thing happened to me today as I was charged 59.99 under the name DRI* avast software. I do not have an email regarding any purchases and I do not have any order number or anything related to an avast subscription. I need help please. It is really a frustrating thing!
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on September 22, 2019, 11:27:12 PM
The same thing happened to me today as I was charged 59.99 under the name DRI* avast software. I do not have an email regarding any purchases and I do not have any order number or anything related to an avast subscription. I need help please. It is really a frustrating thing!
Did you read the instructions just above your post?