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Other => General Topics => Topic started by: Cynthia51 on July 08, 2018, 10:25:53 PM

Title: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Cynthia51 on July 08, 2018, 10:25:53 PM
I was checking my bank account today and noticed I was charged 49.99 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.

The charge is processing as of today, July 8th.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: schmidthouse on July 08, 2018, 10:41:23 PM
Someone(at some point) has made a purchase of an Avast product or registered for a 'Trial version' in order for the payment details to be available. Auto Renewal is UNFORTUNATELY checked by default and needs to be unchecked or cancelled.
Possibly this information may help.

https://support.avast.com/en-ww/article/126/#artTitle (https://support.avast.com/en-ww/article/126/#artTitle)  :)
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: mccausland2 on August 15, 2018, 08:10:29 AM
I was charged $52.74 for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money and do what ever you have to do to get rid of this. Thank You.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Asyn on August 15, 2018, 11:01:54 AM
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: gjudd41 on September 03, 2018, 11:20:21 PM
I was checking my bank account today and noticed I was charged $86.39 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.

The charge is pending as of today, 9-3-2018.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on September 03, 2018, 11:31:02 PM
I was checking my bank account today and noticed I was charged $86.39 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.

The charge is pending as of today, 9-3-2018.
https://forum.avast.com/index.php?topic=220340.msg1472542#msg1472542
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Madyira on June 26, 2019, 06:12:11 PM
I was charged £64.99 for a product that l never purchased.

I therefore request urgent refund of this amount to my account please!
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: schmidthouse on June 26, 2019, 06:19:35 PM
I was charged £64.99 for a product that l never purchased.

I therefore request urgent refund of this amount to my account please!

Follow the instructions given in this topic Posts #3
Title: Re: URGENT - Charged for PAYPAL *DIGITALRIV - NEED A REFUND
Post by: peter531 on July 10, 2019, 01:28:10 PM
I was checking my bank account today and noticed I was charged £39.99 twice for PAYPAL *DIGITALRIV 353143690014" £79.98. I am a current customer however I do not have any email communication nor any confirmation on my account for software that matches these amounts nor dates. How do I get a refund? Getting help directly from support has been difficult.

Title: Re: URGENT - Charged for PAYPAL *DIGITALRIV - NEED A REFUND
Post by: bob3160 on July 10, 2019, 01:53:00 PM
I was checking my bank account today and noticed I was charged £39.99 twice for PAYPAL *DIGITALRIV 353143690014" £79.98. I am a current customer however I do not have any email communication nor any confirmation on my account for software that matches these amounts nor dates. How do I get a refund? Getting help directly from support has been difficult.
Orders/Renewals/Refunds -> https://support.avast.com/article/24/
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: laynemari on July 18, 2019, 11:53:01 AM
I have also been charged £39.99 for something I didn’t apply for. Contacted them and they say I did. But hey I didn’t as I have a malware on my new iPad. So they will never admit it. So Avast keep the money and keep lying to people about it. You obviously need it more than I do..... if I wasn’t in a wheel chair I would fight on. Can’t be arsed
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on July 18, 2019, 02:11:00 PM
I have also been charged £39.99 for something I didn’t apply for. Contacted them and they say I did. But hey I didn’t as I have a malware on my new iPad. So they will never admit it. So Avast keep the money and keep lying to people about it. You obviously need it more than I do..... if I wasn’t in a wheel chair I would fight on. Can’t be arsed
Follow the instructions and contact customer support. Complaining in this forum isn't going to solve your problem. Customer service will.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Bharat12 on August 25, 2019, 03:23:03 PM


I was checking my bank account today and noticed I was charged 49.99 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on August 25, 2019, 03:31:37 PM


I was checking my bank account today and noticed I was charged 49.99 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Fahad16 on September 22, 2019, 11:23:45 PM
The same thing happened to me today as I was charged 59.99 under the name DRI* avast software. I do not have an email regarding any purchases and I do not have any order number or anything related to an avast subscription. I need help please. It is really a frustrating thing!
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on September 22, 2019, 11:27:12 PM
The same thing happened to me today as I was charged 59.99 under the name DRI* avast software. I do not have an email regarding any purchases and I do not have any order number or anything related to an avast subscription. I need help please. It is really a frustrating thing!
Did you read the instructions just above your post?
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Brianna8 on December 09, 2019, 01:22:54 AM
Me too how do you fix it!!
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Michael1834 on December 27, 2019, 01:13:11 AM
The same has happened to me in the amount of $76.81 and this is not the first time. I am already unsubscribed and have uninstalled avast, yet still I have been charged. I need this refund immediately and for all billing to cease to my account. I am quite displeased.

This the 26th of December, 2019. Billing was sent the 23rd.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: rocksteady on December 27, 2019, 11:32:20 AM
Answers are given by Asyn and Bob above in this thread. See reply#3 and reply#13.
https://forum.avast.com/index.php?topic=220340.msg1472542#msg1472542
https://forum.avast.com/index.php?topic=220340.msg1517002#msg1517002


Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: apehcevska on January 15, 2020, 09:09:26 PM
 was checking my bank account today and noticed I was charged 60.13euro for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Nobody contact me from Avast...people please help me I sent them my information but they are saying that doesny exist subscription....how can I refund my money and why  they  from DRI took.???
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on January 15, 2020, 09:13:21 PM
was checking my bank account today and noticed I was charged 60.13euro for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Nobody contact me from Avast...people please help me I sent them my information but they are saying that doesny exist subscription....how can I refund my money and why  they  from DRI took. ???
Use the following to get help, https://support.avast.com/article/24/ (https://support.avast.com/article/24/) (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Attila42 on February 08, 2020, 02:33:25 PM
Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.

Regards,
Attila K.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on February 08, 2020, 06:26:02 PM
Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.

Regards,
Attila K.
The answer was in the link above your post,
Use the following to get help, https://support.avast.com/article/24/ (https://support.avast.com/article/24/) (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Attila42 on February 10, 2020, 11:58:36 AM
Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.

Regards,
Attila K.
The answer was in the link above your post,
Use the following to get help, https://support.avast.com/article/24/ (https://support.avast.com/article/24/) (orders and refunds) if you don't have an order # use 00000000 then explain your problem.

Dear Bob!

Thanks for the answer, I was a bit lost in the forum hence I did not notice the obvious. I did as you suggested (I have not noted down my ticket number though, got neither any e-mails about the submission - is that normal?) - how long will it take now approximately until Avast's Support team will get back to me, or until I get refunded? Is there no way to solve this issue by a phone call? I can only find the premium service line only - no customer support.

Regards,
Attila K.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Asyn on February 10, 2020, 12:35:21 PM
Be patient, a refund can take up to 7 business days. Note, don't submit multiple tickets (FIFO).
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Attila42 on February 10, 2020, 03:15:42 PM
Hey!

My bad, I have submitted 3 tickets (refund, unsubscribe and tech issues - regarding the same topic basically), but with different order numbers (last being all zeros). Does that ruin those seven days? Is there anything to fix it?

All in all I got no e-mail notifications after I submitted each ticket. That does not mean that they won't be able to get back to me, now does it? Since I could not retrieve and manage my subscriptions using the same e-mail address, that led to this menace in the first place (the address actually worked before - seems the problem lately is with some automatic communication modules).

Thank you for the replies :)
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Pondus on February 10, 2020, 03:23:05 PM
Quote
Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. 
I guess you used the 60day trail and gave them your credit card info?



Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on February 10, 2020, 03:42:39 PM
Hey!

My bad, I have submitted 3 tickets (refund, unsubscribe and tech issues - regarding the same topic basically), but with different order numbers (last being all zeros). Does that ruin those seven days? Is there anything to fix it?

All in all I got no e-mail notifications after I submitted each ticket. That does not mean that they won't be able to get back to me, now does it? Since I could not retrieve and manage my subscriptions using the same e-mail address, that led to this menace in the first place (the address actually worked before - seems the problem lately is with some automatic communication modules).

Thank you for the replies :)
I've forwarded your suggestion about a followup email after a refund request submission to Avast.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Attila42 on February 10, 2020, 04:18:58 PM
Quote
Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. 
I guess you used the 60day trail and gave them your credit card info?

Yes. I did that before - once I declined the subscription within the given timeframe successfully, another time I continued using a product without a problem. This last encounter however is really a mess.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Attila42 on February 10, 2020, 04:21:05 PM
Hey!

My bad, I have submitted 3 tickets (refund, unsubscribe and tech issues - regarding the same topic basically), but with different order numbers (last being all zeros). Does that ruin those seven days? Is there anything to fix it?

All in all I got no e-mail notifications after I submitted each ticket. That does not mean that they won't be able to get back to me, now does it? Since I could not retrieve and manage my subscriptions using the same e-mail address, that led to this menace in the first place (the address actually worked before - seems the problem lately is with some automatic communication modules).

Thank you for the replies :)
I've forwarded your suggestion about a followup email after a refund request submission to Avast.

Thank you. Pleased if there is anything useful coming out of this misunderstanding.
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: George390 on March 30, 2020, 06:41:18 AM
charged for DRi*Avast Software and Need to Cancal?
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: Asyn on March 30, 2020, 06:44:44 AM
-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: nat.pesli on April 01, 2020, 07:45:30 PM
I was charged 69,99€ for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money and do what ever you have to do to get rid of this. Thank You.

This is happened today 01/03/2020

What can I do
Title: Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
Post by: bob3160 on April 01, 2020, 09:17:10 PM
I was charged 69,99€ for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money and do what ever you have to do to get rid of this. Thank You.

This is happened today 01/03/2020

What can I do

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.