Avast WEBforum
Other => General Topics => Topic started by: chocholo on February 23, 2007, 12:29:32 PM
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I am glad to introduce you our new support portal running on support.avast.com (https://support.avast.com/eng) address. Portal will act as a knowledgebase for our products (which will supersede current FAQ section on our website) and as a ticketing system.
Website is currently in public testing stage, all your notes and suggestions are welcome in my mailbox (e-mail address is in my forum profile), in this thread or as a comment of this knowledgebase article (https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=68).
Changed links to https
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In addition to support issues, could this also be used as a portal to submit a newly found virus?
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No, this system is not intended for samples submission.
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That's bad :-[
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I can send a lot of FAQ's if it's a good idea... what do you think Chocholo?
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I can send a lot of FAQ's if it's a good idea... what do you think Chocholo?
That would be nice! My mailbox is widely open :)
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I can send a lot of FAQ's if it's a good idea... what do you think Chocholo?
That would be nice! My mailbox is widely open :)
I'll prepare a list of them and try to send it to you when it was finished...
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In addition to support issues, could this also be used as a portal to submit a newly found virus?
Virus submissions will be handled by a different system (or a different back-end, at least) that is still under development.
It's not that this will not be implemented, it's just that it's not ready yet.
Cheers
Vlk
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I don't doubt what you are saying, it's just that Alwil Software very rarely mentions date and users like myself want dates ;)
Al968
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I don't doubt what you are saying, it's just that Alwil Software very rarely mentions date and users like myself want dates ;)
Al968
Oh you French. All you think about is girls. ;)
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I don't doubt what you are saying, it's just that Alwil Software very rarely mentions date and users like myself want dates ;)
Al968
Oh you French. All you think about is girls. ;)
May I ask, what do this have to do with anything ??
Al968
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I did not follow your mind either ::) ???
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It is a dry sense of humour, date as in a date with a girl.
<snip>
and users like myself want dates
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It is a dry sense of humour, date as in a date with a girl.
<snip>
and users like myself want dates
ok :P
Thanks for the help DavidR
Al968
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我将如何做为您们的代理或经销商呢？
能给我一个答复吗？谢谢
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Hello
Please noet that this is an english only forum. ;)
Am I understand correctly that you would like to become an Avast reslller ?
Al968
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我将如何做为您们的代理或经销商呢？
能给我一个答复吗？谢谢
您好!
我们公司目前正在申办中国大陆地区的安全专用产品销售许可,
因此我们暂时不接受中国大陆地区的代理或经销商申请.
(请注意,我们的用户论坛目前不支持中文支援,请使用英文发表/回复.多谢合作!)
如果因此带来不便,敬请原谅.
Hello,
Thank you for your interest in reselling avast! antivirus products.
I regret to inform you that we are unable to offer the opportunities of our reseller program to applicants from mainland China at this time, as we are currently working on the "computer security product sales permit" in mainland China.
As much as we would like to cooperate with you in the future, we would like to keep your interest on file in case these needs change and for any opportunities that may come up in the short term.
We apologize for any inconvenience caused.
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You are good, estimated when can do well, mainland China regional security special-purpose product sale permission?
At the same time, I anticipated becomes your firm to develop the market in the Chinese area the front peak. Completes your firm most outstanding product.
Thanks your reply, thanks!!
Chinese Hunan Changsha association
Li Mr.
sedltx@126.com
您好,估计在什么时候可以办好,中国大陆地区的安全专用产品销售允许？
同时,我期望成为贵公司中国地区市场开拓的先峰,将贵公司优秀的产品做为我们的主重经营产品.
感谢您的回复,谢谢!
中国湖南长沙一联
李先生
sedltx@126.com
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You are good, estimated when can do well, mainland China regional security special-purpose product sale permission?
At the same time, I anticipated becomes your firm to develop the market in the Chinese area the front peak. Completes your firm most outstanding product.
Thanks your reply, thanks!!
Chinese Hunan Changsha association
Li Mr.
sedltx@126.com
您好,估计在什么时候可以办好,中国大陆地区的安全专用产品销售允许？
同时,我期望成为贵公司中国地区市场开拓的先峰,将贵公司优秀的产品做为我们的主重经营产品.
感谢您的回复,谢谢!
中国湖南长沙一联
李先生
sedltx@126.com
目前未能确定何时取得许可,请留意我们的新闻发布;http://avast.com/eng/press.html
我们将在新闻发布里面公布有关情况.
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Hey, we have another girl on the avast team! 8)
Welcome Faye! There aren't that many of you in forums...
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Yes, welcome to the forums Faye.
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Yes, welcome to the forums and the Awil team, Faye ! :)
***
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Hello I have a question to someone who may perhaps can help me please.
I have been getting a red flag stating that my avast is nearly over and is needing to be re registered.
But when I click on it it says that my avast is no longer running and that my computer is unprotected, yet yesterday while playing W.O.W. I heard in the background that avast has updated. Yet today it still says that it has expired. I sent 2 times to re register and have not gotten an answer back. Why? and what is going on, is their a copycat virus telling me to re register and preventing me from contacting you guys. I like avast very much and never ever had any problem until now. Please help me.
Thank you for your time.
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Complete the avast! 4 Home Registration (http://www.avast.com/eng/home-registration.php) form and you will receive an email from register @ avast.com (without the spaces) with your registration key.
Insert Registration Key - Video (http://www.avast.com/files/tutorials/insert_key.htm)
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I sent 2 times to re register and have not gotten an answer back.
Do you mean you do not receive the email back with the registration key?
Check if your ISP or your spam killer application aren't blocking the email from Alwil Software.
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Hi again :
And yes I have completed the Avast! 4 Home reg 3 times now and still no reply.
My Spam blocker is not blocking in my email I have that set to see who it is sending me anything soI can delete it if I don't know who it is, before I open it. As it is my Avast is still updating from time to time, yet right after it does it then sends up a red flag right afterwords. I wonder if I should uninstall it and reload it back on I did notice some avast files were sent to it's own virus chest after I Ran a scan on my hard drive.
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It may be your ISP blocking as has happened in the past, check if they use an anti-spam filter that they aren't telling you about.
What is your ISP ?
Have you tried using a different email address with a different domain name ?
You could get a free Yahoo address and try again, this has worked for many in the past.
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How do I hide the on access scanner message prompt screen? It takes up nearly one quarter of my screen?
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A forum search for on access scanner message would likely return many hits as it is an often discussed topic.
This option, 'Show detailed info on performed actions' is off by default, so it would appear you have been tweaking avast without knowing the effect it will have. This function is also on the Web Shield and Internet Mail providers so you should also check those.
(http://img.photobucket.com/albums/v325/for-dwr/ShowDetailedAction.jpg)
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I wonder if I should uninstall it and reload it back on I did notice some avast files were sent to it's own virus chest after I Ran a scan on my hard drive.
You can 'save' all files in the <avast>\Data\Chest folder.
Remember that the three ones sit on the 'System folder' of the Chest are clean and are there as a backup (dublicate) and avast did not 'move' the original files from the computer, just 'copy' them.
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On the chinease or japanease or whatever reply I dont understand nothing! I only know English and Spanish.
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On the chinease or japanease or whatever reply I dont understand nothing! I only know English and Spanish.
Reviving a thread that hasn't had any activity since Aug. just to post a complaint doesn't make any sense to me
even if it's posted in English. ??? :o
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On the chinease or japanease or whatever reply I dont understand nothing! I only know English and Spanish.
And so?
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please tell me how to ask question in this..i am new to this kind of so please help me out..
i have doubts in avast... please notify me how to ask question and join in this forum..
suddenly i gave quote this page opens..so please help me...
'thank you
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i have doubts in avast... please notify me how to ask question and join in this forum..
Start a new thread in the appropriate forum board and ask ;)
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how to start a new thread..
and to select a appropriate board?
please tell me each and every step..
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Go to http://forum.avast.com/index.php?board=1.0 and click on the button "New Topic" in the top of the page.
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ok thank you..
if i click the above link i can get the general topics
but new topic is not there..
only given options are there..
home
help
search
profile
membershipmap
my messages
calender
and finally log out
where this new post will present
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k k thank you
just now i got it
thanks a lot
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Hi,
I have recently upgraded to avast 4 Professional Edition but only 7 of my systems are running. Please advise ASAP as I am worried about the protection level.
Can you send the reply directly to my bt internet address.
Thank you
Tina
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only 7 of my systems are running
Make sure the avast plugin is not disabled into MS Outlook:
Outlook 2007 > Tools > Trust center > Add-inns > Manage Disabled items.
Outlook 2003 > Help > About > Disabled items.
Outlook 2002 > Help > About Microsoft Outlook > Disabled items.
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.
As reported a lot of times, the message "The provider is waiting on the subsystem to start" will be shown there until you open MS Outlook.
The plugin will be enabled automatically after that, i.e., if Outlook is running you'll have the 8 providers of the Pro version running.
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I need help- When I did a boot scan, I ran for coffee- my associate hit deleite, and now my userinit.exe is all cracked out -
any suggestions?
- I run mac, don't know windows all that well
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I need help- When I did a boot scan, I ran for coffee- my associate hit deleite, and now my userinit.exe is all cracked out -
any suggestions?
- I run mac, don't know windows all that well
Better is asking for help on Mac forum...
http://forum.avast.com/index.php?board=5.0
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sir i do have pentium II 128 MB RAM and 300+processor...
why is it that the ball on my start up menu is hanging up, i mean it doesn't turn around smoothly sometimes
what do you think is my prob
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sir i do have pentium II 128 MB RAM and 300+processor...
why is it that the ball on my start up menu is hanging up, i mean it doesn't turn around smoothly sometimes
what do you think is my prob
How quickly the avast! ball spinns depends on the size of the file it's scanning. It also depends on what the amount of system
resources are available to avast!.
Remember, it's checking in the background.
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I don't think that the spinning speed has anything to do with scanning speed or size of the scanned file.
The icon spins when there's anything being scanned - but the spinning speed is constant all the time (I believe it's ruled by a counter - if there's any scan in progress, the icon is rotated by one "piece" every 0.2 second, for example (I just made this number up, don't know what's the exact value).
But yes, if the system is too loaded with the scan itself, it might not be able to redraw the icon quickly enough, so it looks like it doesn't turn smoothly.
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help with renewing free subscription (after a yr.)Avast 4.8Home ed because the email address and password used to set it up is forgotten. Help, please.
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This should be rather simple, but for the future you should create a 'new topic' for something unrelated to the Topic Title.
It doesn't matter if you have forgotten the email used, just enter the one you are using as your default one now.
There wasn't any password required as far as I'm aware on the four and a half years I have been using the home version.
Complete the avast! 4 Home Registration (http://www.avast.com/eng/home-registration.php) form and you will receive an email from register @ avast.com (without the spaces) with your registration key.
Also see, Insert Registration Key - Video (http://www.avast.com/files/tutorials/insert_key.htm).
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hi please can anyone help me? i have downloaded the free 4.8 anti virus onto my laptop and my home pc. my laptop is working fine although abit slow but my home pc will load up but will show me my desktop but will not load anything up. and when i go to the start bar it shows the egg timer and will not let me do anything. please help it is driving me mad....... ???
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hi please can anyone help me? i have downloaded the free 4.8 anti virus onto my laptop and my home pc. my laptop is working fine although abit slow but my home pc will load up but will show me my desktop but will not load anything up. and when i go to the start bar it shows the egg timer and will not let me do anything. please help it is driving me mad....... ???
We will need more information to be able to help you:
- Which OS are you using? Is it up to date?
- Do you use a firewall? Which one?
- Do you have any other antivirus installed in your system? Did you have in the past?
- Any other security programs that could interfere?
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Hi, not sure what OS is??? i have not put a fire wall on but i think there is one on there but as i can't get on the PC i can not tell you what it is. when i was loading AVAST i had Kaspersky on there but it had run out so i has to delete that which i did with difficulty. Other than that there will only be the general Windows security.
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Hi, not sure what OS is???
Operational System (Windows XP, Vista, ???)
when i was loading AVAST i had Kaspersky on there but it had run out so i has to delete that which i did with difficulty.
Two antivirus at the same time in the same computer will conflict.
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<snip> i had Kaspersky on there but it had run out so i has to delete that which i did with difficulty.
If you didn't use the Windows Add Remove Programs to uninstall (not delete) then there are likely to be remnants of Kaspersky.
First try the windows add remove programs and see if there is an entry for Kaspersky and uninstall using that.
Second: Run this utility to remove all traces of Kaspersky from the registry:
http://www.ice-kav.com/downloads/util/KAV_Registry_Clean.zip (http://www.ice-kav.com/downloads/util/KAV_Registry_Clean.zip)
ICE is a US distributor for Kaspersky.
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slight problem there as i can not do anything, my desktop loads up but then it freezes. If i go to the start bar the egg timer comes up and thats it.
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slight problem there as i can not do anything, my desktop loads up but then it freezes. If i go to the start bar the egg timer comes up and thats it.
Boot in Safe Mode and try to remove one of the antivirus... they're conflicting.
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bonjour,
j'utilise avast depuis plusieurs année et je suis très content de ces services
par contre j'ai depuis quelques temps un problème avec l'icône d'avast dans la barre des tache
des que j'éteins mon ordinateur il disparait .il est toujours en fonction mes il y a plus l'icône en bas
j'ai bien sur utiliser le raccourci ( ashdisp) mes rien a faire ,je suis obliger a chaque fois de le réinstaller,
pour avoir de nouveau l'icône dans la barre des tache.
a titre d'information je suis sur windows xp .
je vous remercie d'avance
dans l'attente d'une réponse de votre part ,je vous pris de croire a mes sentiment les plus distinguée
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Welcome to the forum.
Please start you own Post and make your post in English.
Thanks
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Welcome to the forum.
Please start you own Post and make your post in English.
Thanks
Hello, Bob. Are you aware of the fact that you replied to more than a month-old post? This may be timing but every time I comes to the boards, I find you are acting bit strangely recently. ;D
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Welcome to the forum.
Please start you own Post and make your post in English.
Thanks
Hello, Bob. Are you aware of the fact that you replied to more than a month-old post? This may be timing but every time I comes to the boards, I find you are acting bit strangely recently. ;D
What's strange is that I just got notified of a new post. Maybe someone should look at the settings in the forum notification system. ???
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What's strange is that I just got notified of a new post. Maybe someone should look at the settings in the forum notification system. ???
Oh, I see. There was a spam bombardment while back, which immediately cleaned by a moderator, if I am not mistaken, it was Luxor.
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I have just received the latest update for my Avast Home Edition software (4.8.1290) and tried running a thorough scan on local disc C. I got the following error message. Can you help with this?
Alwil Software\Avast4\ashSimpl.exe
This Application has requested the Runtime to terminate it in an unusual way. Please contact the support team.
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PommieBaz, I suggest an installation from the scratch:
1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.
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HI,
I am having problems downloading Avast pro into my new computer. I purchased the Pro edition in August 2008, the edition reference #225343215 1yr-08-24-08PRO-ED-192878
Reg-W20447828R1400A0710-XXXXXXXXX I believe when I ordered the Pro edition I was on COX.NET as tomsndbt@cox.net.
Can you please update me as to my anti-virus program with Avast and how I can get it reinstalled on my new computer. I have had no problems since I changed from AVG and another anti-virus suite, and as you can surmise I am so far happy with my experience using your program.
I also want to get my protection updated and activated so I may take advantage of your offer of a 25% discount which I (assume) covers renewing?
Thank you for your help and support.
George Mc Grath
5450 S. Fort Apache Rd. #165
Las Vegas, NV 89148
702-876-7993
thomsndbt yahoo com
chocholo: removed license key and email address obscured.
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First I would modify your post and either remove your email or obscure it to prevent it being harvested by some spambot, e.g. yourname (at) cox (dot) net, etc.
Where did you download it from ?
http://www.avast.com/eng/download-avast-professional.html (http://www.avast.com/eng/download-avast-professional.html), I would suggest you download the one from avast rather than the link to download.com.
What problems are you experiencing ?
Are you saving it to your HDD first or trying to download and run/install in one movement (not advised) ?
Are you using a download manager ?
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Is the support.avast.com site currently down ?
When I log in, I get a blank page: http://support.avast.com/index.php
When I click the register link, I get a blank page: http://support.avast.com/index.php?_m=core&_a=register
I would either like to issue a ticket, or have someone get in contact with me to sort out an installation issue of Avast Server Edition on an Exchange 2007 system...
Thanks,
Mario
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Hello mbraeken -
I just tried both links in your post above and both links worked for me.
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Hello Charley,
I tried again: http://support.avast.com -> login -> blank screen
(Windows XP Pro SP3 with IE8. same for Firefox on that machine)
I used another machine: Windows 7 with IE8: -> blank screen
I have tried the same from another PC, on another internet connection (Windows Vista with IE7): blank page
Any idea ? I'm testing from 2 different internet connected networks, with 3 different machines...
Mario
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Not blank here.
( Vista - Firefox and IE8 )
Are you sure your not running some kind of security program that's blocking
these sites? Maybe malware is doing it ???
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The people that appear to have problems only seem to experience it after trying to register/sign in, just browsing doesn't seem to be a problem.
Clearing cookies seems to resolve the problem so you can browse but once you try to register/login they experience problems.
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Well, having set up an account and logged in, I'm able to browser the site, etc. without problem, using Firefox 3.0.9 so it is a mystery to me why for some it doesn't work.
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Successful login 5 seconds ago with Firefox.
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ok,
I still can't from any of these PC's which do not have anything in common (home PC, work PC, othere internet line, other OS,...)
I can't even create another account to check whether it is account related... the register link also gives me a blank page...
Anyway - this is another problem.
I need to get in contact with the support team. How do I proceed without being able to open a ticket ?
Cheers,
Mario
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I can't even create another account
Can't you use your forum account?
Are you sure you've clean all old cookies from the browser?
I need to get in contact with the support team. How do I proceed without being able to open a ticket ?
Send an email to support@avast.com
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I tried again: http://support.avast.com -> login -> blank screen
(Windows XP Pro SP3 with IE8. same for Firefox on that machine)
Same thing here!
Puzzling!
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Hi,
Am new to all this anti-virus malarkey n all that, I would like to thank Avast and its team for the support I have received from them over the last week, am doing college work and suddenly got a virus on my PC, not knowing anything ran to avast!! I was amazed the help that I received from them and thank you very much for the help and support from you. it was greatly appreciated and will be certainly recommending friends and family to this anti-virus site.
Thanks avast, keep up the brilliant work you do (wish I was brainy) lol.
regards
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I would like to thank Avast and its team for the support I have received from them over the last week
Welcome to avast forums. Feel free to come back any time you need help or just to change experiences 8)
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Still broken for me as of today.
Regards,
François
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HELP,HELP,HELP!!! I HAD AVAST DOWNLOADED AND WAS WORKING GREAT THEN SUDDENLY IT IS NO LONGER ON MY COMPUTER. I HAVE TRIED REPEATEDLY TO RE-DOWNLOAD BUT NOTHING HAPPENS EXCEPT ERROR REPORTS. CAN ANYONE OUT THERE GIVE ME ADVICE ON THIS PROBLEM?
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HELP,HELP,HELP!!! I HAD AVAST DOWNLOADED AND WAS WORKING GREAT THEN SUDDENLY IT IS NO LONGER ON MY COMPUTER. I HAVE TRIED REPEATEDLY TO RE-DOWNLOAD BUT NOTHING HAPPENS EXCEPT ERROR REPORTS. CAN ANYONE OUT THERE GIVE ME ADVICE ON THIS PROBLEM?
A. Forum policy: avoid CAPS...
B. Read the instructions, download and burn (maybe from another computer), finally use one of this rescue CD's:
1. Avira (http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html)
2. Kaspersky (http://dnl-eu10.kaspersky-labs.com/devbuilds/RescueDisk/)
3. BitDefender (http://download.bitdefender.com/rescue_cd/)
4. F-Secure (http://www.raymond.cc/blog/archives/2008/07/26/free-f-secure-rescue-cd-300-to-clean-virus-from-unbootable-windows/)
5. Dr. Web (http://www.freedrweb.com/livecd/?lng=en)
C. Which is your Windows? 98, Me, XP, Vista?
Do you use any other antivirus in your computer?
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
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Hello, i been having problems with my avast! antivirus; ther is a red icon on the avast icon in my desktop, and is not operating at all, my computer tells me that my system is unprotected and everytime i try to open it up it tells me that AAVM has detected an RPC error. I tried to re-download avast, and it just gives me error messages. I also tried to unistall i, but its not in start> all programs, so i tried to do it from control panel> add or delete programs> avast and unistal it from there, but it doesnt do anything everytime i try it. What can I do about this?
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:)
Edit - Sorry, this post out of place, just showing smiley for support.avast.com.
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Hello Soria,
Could you create a new topic about your problem please?
This removes the confusion of multiple issues in one thread, and makes it easier to help you.
When you do this add these things:
What was the previous AV?
How was it removed?
-Scott-
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Dear avast! support team,
It's good to hear that your develop new system as a support system for avast! customer.
Anyway, is there any user account need to submit or open ticket if user got a problem with their products?
Or whether this support forum valid only for avast user only and not share to each others customer which never or do not know about avast product yet?
Please kindly advice
Thanks
yanto
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I am a new member here and I have decided to join the forum because I have been using avast for a year and a half now. :)
It gives great security for my computer and I wanted to be a part of this group, to look for resources and join discussions.
And I'm definitely gonna support avast website!
http://emoquiz.net/
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I am a new member here and I have decided to join the forum because I have been using avast for a year and a half now. :)
It gives great security for my computer and I wanted to be a part of this group, to look for resources and join discussions.
And I'm definitely gonna support avast website!
http://emoquiz.net/
Welcome to avast forums.
Feel free to come back any time you need help or just to change experiences 8)
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how do i get a new license file sent to me for my u3 thumb drive. the one i just bought renews me back to my old valid till date and thats after i even did a new install. to this point i have been totally ignored by avast but i was instantly told i posted to the wrong place.
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how do i get a new license file sent to me for my u3 thumb drive. the one i just bought renews me back to my old valid till date and thats after i even did a new install. to this point i have been totally ignored by avast but i was instantly told i posted to the wrong place.
Maybe it would be better start your own thread in the PDA forum board.
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bonsoir, j'ai un problème.J'ai renouvelé mon abonnment le 12 déc.09 et depuis je reçois le message que je ne suis plus protégé. Que dois-je faire? Comment puis-je activer ma protection?
Merci
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bonsoir, j'ai un problème.J'ai renouvelé mon abonnment le 12 déc.09 et depuis je reçois le message que je ne suis plus protégé. Que dois-je faire? Comment puis-je activer ma protection?
Merci
Well... it should be an English-only forum...
Could you please, go to an automated translation service, copy & paste your text and get, at least, an automated translation of your writings?
Thanks.
http://world.altavista.com/
http://dictionary.reference.com/translate/text.html
http://www.freetranslation.com/
http://www.worldlingo.com/en/products_services/worldlingo_translator.html
http://translation2.paralink.com/
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i lost my registration key ,
my old pc had problems so i got another pc how do i get avast to work on this one ?
it is already downloaded.
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i lost my registration key ,
my old pc had problems so i got another pc how do i get avast to work on this one ?
it is already downloaded.
Presumably you are talking about the Pro version. If so then you need to contact sales (at) avast (dot) com with information on your license purchase, rough date, email used, etc. and then they may be able to track down the details and send it again.
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I need to delete this avast from my computer and Im having trouble. my email address is peppersg@att.net
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If Avast won't uninstall the normal way try the uninstall utility.
http://www.avast.com/eng/avast-uninstall-utility.html
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I need to delete this avast from my computer and Im having trouble. my email address is peppersg@att.net
Are you sure you have the genuine Avast?
If you do, the uninstall utility linked by Marc57 will do the job, you may have to run it in safe mode.
Some users don't know to disable the self protection module. This will cause problems with uninstalling. Right click the blue ball, select "settings", then "troubleshooting", then disable the self protection module. It should uninstall normally. Wouldn not hurt at all to run the uninstall utility (in normal mode) following this.
If you don't mind my asking, why do you need to uninstall it?
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There are uninstallers available from many sites -
http://uninstallers.blogspot.com/
I know this is a good site that works well -
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***
Welcome to the forums, germane. :)
You should modify your post above to remove your email address unless you like receiving spam email.
This is a public forum and spambots like very much to troll public forums for email addresses.
***
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A friend of mine has apparently picked up a Trojan/virus that is lowering his internet explorer security settings and posting a message that it can automatically fix the problem. Also when I try to run Avast boot scan it reports a keyboard error and will not run. Thanks James Smith
jim.linda@juno.com
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***
Welcome, Jim -
Did you read my post just above yours?
That goes for your email address also ... unless you enjoy an email inbox full of spam.
***
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Speaking of support. I signed on as an affiliate and was aproved but can not get any links from onenetworkdirect. Any ideas? I go to get links and there are none.I go to programs and can't find them anymore.
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Speaking of support. I signed on as an affiliate and was aproved but can not get any links from onenetworkdirect. Any ideas? I go to get links and there are none.I go to programs and can't find them anymore.
I had to improvise. I grabbed my own graphics and used the old links. It still gives me credit for any referrals. ( I Hope. )
Example can be found here:
Freeware for the week ending 01-30-10 (http://mysharedfiles.no-ip.org/FreeWareCollectedFromTheWWW/FreeWare01-30-10.html)
(Scroll down to see the example)
New links would certainly help ! :)
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I registered and downloaded avast 4professional in october and am trying to transfer the coverage to my new computer. can you give me instruction how to make the transfer. my email address is
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Just a quick reply not to address the issue yet, but to say I strongly suggest you use the "modify" button on that last post above to edit out the key, and your email.
Public forum. Anyone can see this, "borrow" it, and/or spam you.
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I registered and downloaded avast 4professional in october and am trying to transfer the coverage to my new computer. can you give me instruction how to make the transfer. my email address is
This really should be in its own new topic in the avast! Free/Pro/Suite forum, http://forum.avast.com/index.php?board=2.0 (http://forum.avast.com/index.php?board=2.0) so as not to confuse this unrelated problem and we can get on it. Essentially you can install the latest avast 5 pro version on the new system and convert the old license for a new one you can use. You then need to remove the installation from the old system. More info on the new topic if required.
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To bad it will not let anyone register, As I tried and it doesnt send verifacation email like it says it will. and I am one unhappy camper about avast's lack of tech support for paying customers like myself. Used to think avast was great but not anymore. never had any problems until just to check my system I ran a virus scan. I was not having any problems nor virus messages til then. now I have a message that will not stay gone for long. and no support to get rid of it. Not Impressed at all
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I have just registered another an account on support.avast.com and I was sent the email within seconds, so I don't know why you didn't.
Although some users have reported that mail from avast! does not arrive. This is usually because their ISP blocks mail from avast! without informing the user. But webmail works...
Try a free webmail account, I use Gmail and all mail from avast! gets in straight away, and not in spam...
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To bad it will not let anyone register, As I tried and it doesnt send verifacation email like it says it will. and I am one unhappy camper about avast's lack of tech support for paying customers like myself. Used to think avast was great but not anymore. never had any problems until just to check my system I ran a virus scan. I was not having any problems nor virus messages til then. now I have a message that will not stay gone for long. and no support to get rid of it. Not Impressed at all
Why not simply follow the advice given to you in your other post ???
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Am needing help with setting up my avast on now a desk top system. I was orginially put on a laptop and now need to move to a desktop. I purchased the Avast! Internet Security for up to 3pcs. So how do I now get it added to the desktop.
Dar
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Simply install it on your Desktop and enter your registration key.
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This page contains a typo
http://www.avast.com/ru-ru/lp-upgrade-4-5-free
"еперь с дополнительной скидкой"
Should be written
"Теперь с дополнительной скидкой"
Sorry if written in the wrong topic.
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what i NEED most is a phone #
to get some help
plz
thanks
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This page contains contact information including numbers.
http://www.avast.com/contacts (http://www.avast.com/contacts)
Your call would be an international one and they are in the European time zone, so it may be cheaper and easier if the problem is one that you can raise in the forums.
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I need to obtain help. I paid for a subscription (Jan. 2010) and I get pop up stating that is will expire in 3 days
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You can contact sales by email using the link above, etc.
Did you enter the license info into avast User Interface (UI) ?
If so, it may be best to create your own new topic in the avast! Free/Pro/Suite forum, http://forum.avast.com/index.php?board=2.0 (http://forum.avast.com/index.php?board=2.0) and we can try and help.
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To keep my computer protected, I had to sign up for a free trial.
Do to the match that I have paid for 2 years.
I have not received a license key or registration number.
Using the free one, I will lose one of the 2 years that I have paid for.
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Do as suggested earlier contact sales (at) avast (dot) com, if you have not received your email with license key, there is a high possibility your ISP is using an anti-spam filter and blocking it. That has been the most frequent cause of non-receipt of emails.
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I am glad to introduce you our new support portal running on support.avast.com (http://support.avast.com/eng) address. Portal will act as a knowledgebase for our products (which will supersede current FAQ section on our website) and as a ticketing system.
Website is currently in public testing stage, all your notes and suggestions are welcome in my mailbox (e-mail address is in my forum profile), in this thread or as a comment of this knowledgebase article (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=68).
Good Morning Mr. Chocholo, sorry by using this message for a contact, but I do not found where I can send you a new message.
Could you help me.
It is the first message that I send to this forum.
Regards
Miguel
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To start a New Topic of your own - Go to this link, http://forum.avast.com/index.php (http://forum.avast.com/index.php), scroll down to the forum relevant to your question, if about the avast! Free/Pro/Suite version or Viruses and Worms, etc. and click it, click the New Topic button at the top of the list and post there.
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Why doesn't Avast have a bootable CD?
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It depends why you need a bootable CD, as avast has the boot-time scan where you can scan your system before windows is running. This is currently only available for 32 bit OS versions, 64bit OSes are hoped to be included in avast 5.1.
So it is possible that you don't need a bootable CD.
avast does have the Bart CD but that isn't a free product.
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good day folks¡
am trying to become a avast new user but unfortunately I can not download the free version after sending sms to get the download activation code.
Am using softonic.com web site and after a succesful download start when hit 9.4MB out of 43MB, download is stopped and finally It must be cancelled and re start it again.
has anybody experience this problem?? Any suggestion??
thanks a lot from Spain
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oskar, use avast site to download or directly from here: http://files.avast.com/iavs5x/setup_av_free.exe
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How do I enter or extend TRIAL ON THE INTERNET SCURITY Avast V5 5 ? ???
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You can't extend the trial period, that is part of the anti-piracy functionality on what is a paid for product and you are hardly going to get an answer if there were a way on the official avast support forums.
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dodcom, if you want to keep it, at this point you have to buy it.
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Can any one help me get to my licensce filee ? I down load avast but it said I need a licensce file to get it to finish down loading why i can use my computer again. I can't find it. Help please.
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What version do you have, free or pro ?
If pro where did you buy your license ?
The license file should have been emailed to you as an attachment.
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I was offline from the internet for a few days, and when I attempted to go back online today, I wasn't able to do so. One of the troubleshooting suggestions was to do a system restore from a previous date when there was some significant activity done on my pc. I reviewed the last date when this happened (a windows update that i downloaded a few days prior). But the subsequent attempt to restore the system to that date was unsuccessful. One of the suggestions was to disconnect my anti-virus program so that the system could do the restore. But I can't seem to figure out how to temporarily disable my Avast! 4.8 Pro edition to do this restore. I did a "How do I..." query on another computer, but the suggestions I got weren't applicable; (i.e no "Detail List" or other applicable functions on the the menu of my version of Avast!. I also have a Problem Resolving message on my windows Control Panel Action Center, which says that "avast! 4.81169 [VPS 100419-1] is on, but is reporting it's status to Windows Security Center in a format that is no longer supported. Use the program's automatic update feature, or contact the manufacturer for an updated version".
Does anybody have any suggestions? I just want to be able to connect my pc back to the internet...thanks!
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I had AVG on the laptop and nothing was found. I changed to Avast Pro 5 and it found 2 virus's. The first was (Java:agent's [trj]). I did a boot scan and it cleaned that one. The next day I did a full scan and found ( win32:malware). Avast fixed this one also. But when I do a Full scan I only get to 52% then 71% then 68%. Each time the scan gets to above 52%,the farthest was 71% it just stops. It Say's it is scanning but after 2 hours nothing changed and I was still at 52%. Can anyone give advice on this problem. I have my Laptop and a Desktop that I also put Avast Pro on and have no issues. I just installed Avast on all my computers on April 20,2010. 2 laptops and 1 desktop. Also Mbam finds nothing in the full scan.
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How did you get rid of AVG ?
Worth ensuring all remnants of AVG are gone - AVG8.x (or higher) Remover, download tool from here, http://www.avg.com/download-tools (http://www.avg.com/download-tools) there is a 32bit and 64 bit windows version, ensure you use the correct one.
As strange as this might sound - What is your firewall ?
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I can send a lot of FAQ's if it's a good idea... what do you think Chocholo?
That would be nice! My mailbox is widely open :)
I recently paid for a 2 year subscription to Avast and keep getting messages my subscription has run out. ???
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Presumably this is an avast 5 version, avast pro or avast Internet Security ?
Where did you purchase the license through ?
Have you entered the license in the program ?
If so check the system date, day/month/year and adjust as required.
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I need a help. in march 5th 2010 I buy the avast antivirus and installed in my computer, but right now tell me is expire and the licence expire in the next year in march, let me know how to do the reinstalled this program. thank you. can you send me the resolution to my email please, my email is noyis62@hotmail.com if somebody speak Spanish is much better for me. thank you again.
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I am unable to open the license.avast attachment that was sent to me, can't even open the link... my computer says i need to find the software to read it, online...?!?!?! ???
i've had the free version of avast! for about year and i just bought the 29.97$ package for 3 pcs... would like to get it activated asap
any advise is appreciated! ;D
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akGinger1, where did you buy it?
The correct file is license.avastlic and not license.avast.
Honorio, it would be better you hide your email address and avoid spamming.
To both, better is open a NEW THREAD to your questions.
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I did start a new thread... still have NO protection due to avast!5 not loading properly. I'm attempting to download it again tonight before my 7 days is up. Will it help if i shut off my windows firewall after i download it???
Find my thread if you want to see what i have done so far...
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had major virus problem with avast nstalled and decided to try a paid anti virus (spyware doctor) so i could call somebody when i have problems. i get an err message when i try to uninstall from control panel. a setiback error has occured 536870929. i have noooooooooooo idea what that means.
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hi tomrefrag
what was the avast that you had installed?
avast! Free
avast! Pro
(or) avast! Internet Security
(or) did you still have avast 4.8 installed?
The problems that generates error 536870929 don't occur that often and sometimes is related to having more than one resident AV run on the system, or remnants of a previous that is still active even though the AV has been uninstalled by conventional method like Windows Add/Remove programs in Control Panel.
For this scenario, avast provides the uninstall utility, which can be run after conventional uninstall and is designed to remove any remaining troublesome remnants - find it here: http://www.avast.com/uninstall-utility - choose which applies to yr system and run it in Safe Mode.
You could also firstly run a conventional uninstall using Revo Uninstaller - make sure you download Free option at the bottom of Freeware column - http://www.revouninstaller.com/revo_uninstaller_free_download.html
or another option is to work through this site: Ultimate List of Uninstallers - there are guide to uninstall utility for both avast v4.8 and v5 - http://uninstallers.blogspot.com/
Use Ultimate List of Uninstallers to better remove remnants from any other AV that may have been previously installed.
Also you can use ccleaner to help clean up any crap still may be clogging the system - http://www.piriform.com/ccleaner/download/slim - and defraggler can be helpful too for tidy up of files - dfraggler slim: http://www.piriform.com/defraggler/download/slim
And be best to begin yr own thread (and provide a link to it) rather than keep posting here where you are unlikely to draw much favorable response -
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I just downloaded /paid for the Avast Internet Software....now my file refuses to open & my installation is incomplete! What next???:0(:0(
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I just downloaded /paid for the Avast Internet Software....now my file refuses to open & my installation is incomplete! What next???:0(:0(
I suggest an installation from scratch:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
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Just wanted to announce, that support.avast.com is now in the similar design like main avast website and available via https by default.
Forum look update is also on its way.
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Just wanted to announce, that support.avast.com is now in the similar design like main avast website and available via https by default.
Forum look update is also on its way.
As usual, I can't login there... :P
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Just wanted to announce, that support.avast.com is now in the similar design like main avast website and available via https by default.
Forum look update is also on its way.
Whilst this question is slightly off-topic, but as you mentioned the Forum's look getting a makeover, I would much rather you resolved this problem with session authentication and session timeout errors ?
These problems are a far greater concern to me and many other forum regulars (trying to help other avast users) than aesthetics.
Whilst there have been a couple of topics raised on this subject we haven't had any input from avast as to why this might be happening and more importantly how it can be resolved.
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Man... you're doing a very BAD job with websites, servers, timeouts...
You can really do it a much better...
The browsing experience in avast forums is really degradated nowadays...
You can only say the opposite if you stay here for few seconds.
For us, users, it degraded a lot in the last days.
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Just wanted to announce, that support.avast.com is now in the similar design like main avast website and available via https by default.
Forum look update is also on its way.
Whilst this question is slightly off-topic, but as you mentioned the Forum's look getting a makeover, I would much rather you resolved this problem with session authentication and session timeout errors ?
+1
These problems are a far greater concern to me and many other forum regulars (trying to help other avast users) than aesthetics.
Another +1
Whilst there have been a couple of topics raised on this subject we haven't had any input from avast as to why this might be happening and more importantly how it can be resolved.
And another +1
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Where is avast team?
Are you just coming here to say "old-bad-news" for us?
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I changed a configuration little bit, please report if it is better with the session problem.
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...
As usual, I can't login there... :P
Does the lost password link work for you?
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@ chocholo,
The https still does not work in FF because of the certificate issue being not trusted. Just tested now.
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@ chocholo,
The https still does not work in FF because of the certificate issue being not trusted. Just tested now.
I am sorry, but do you mean on support or on forum? But in both cases, please remove all certificates that you have saved for these sites in Firefox.
https://www.ssllabs.com/ssldb/analyze.html?d=support.avast.com
https://www.ssllabs.com/ssldb/analyze.html?d=forum.avast.com
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No, I meant https://www.avast.com/community-and-support (https://www.avast.com/community-and-support). Using the http works fine. I don't have any certificates saved for Avast in FF...just checked.
The reason I mention it is because some users on the forum have mentioned this to us so I'm passing this along to you.
So what you are doing will fix this problem?
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@ chocholo,
The https still does not work in FF because of the certificate issue being not trusted. Just tested now.
No problem with IE8 on https://www.ssllabs.com/ssldb/analyze.html?d=support.avast.com
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No, I meant https://www.avast.com/community-and-support (https://www.avast.com/community-and-support).
Timed out for me...
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Oh, now I see.
https://www.avast.com/community-and-support is something different than https://support.avast.com/. Certificate for our main www.avast.com website is currently installed only on a few of our webservers for testing purposes, so for some of you it is unavailable at all.
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https://www.avast.com/community-and-support is something different than https://support.avast.com/. Certificate for our main www.avast.com website is currently installed only on a few of our webservers for testing purposes, so for some of you it is unavailable at all.
Now the first and third links works in FF. The second doesn't. At least it is a work in progress.
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Please can you post a screenshot? Maybe you can use an email (it is in my profile).
Anyone else have a problem with the https://support.avast.com/?
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Please can you post a screenshot? Maybe you can use an email (it is in my profile).
Anyone else have a problem with the https://support.avast.com/?
Works fine for me.
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Anyone else have a problem with the https://support.avast.com/?
Works fine.
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In addition to support issues, could this also be used as a portal to submit a newly found virus?
i cannot uninstall my avast 4.8 .eventhough i followed all instructions.eventhough i run aswgcr.exe it shows program cannot load iNEWS(c:\program files\alwil software\avast4\DATA\iNEWS.htm.plz help me to solve.
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Hi sudhes,
Could you please start your own topic for your problem, as it is somewhat unrelated to the discussion.
You should post your operating system, security programs installed, and a description of the issue you are experiencing.
For info, the uninstall utility file name is aswClear5.exe, not aswgcr.exe.
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Just a question can the ticket system be used by everyone?(When I say everyone I'm including Avast Free, Pro and IS). Or this type of support is only for the paid products?
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I think it's just for the paid products, not at all sure, but I wouldn't expect a support system involving techs on a salary would be available to the users of the free version.
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I think it's just for the paid products, not at all sure, but I wouldn't expect a support system involving techs on a salary would be available to the users of the free version.
I share the same opinion as you but neither me or you are 100% certain of this. Maybe someone on the forum knows.
It's strange because everyone from what I can see can create an account and do a ticket.
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Actually support.avast.com is for all avast! users.
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Thanks for clarifying that, chocholo.
Remarkable service, really.
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Thanks chocholo, Just like Tarq said this is a Remarkable service.
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just signed up and I'm sure someone has asked this but... My Avast says I don't have the Firewall turned on but when I click the button for ON- it says Firewall not available. I have Internet security version.. What to do?
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- Please start a New Topic of your own as this will just confuse the topic and we will try to help.
- Go to this link, [urlhttp://forum.avast.com/index.php?board=2.0[/url]. SClick the New Topic button (see image, click to expand) at the top of the list and post there.
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No I don't have any problem reaching the page https://support.avast.com/, it loads without any problem in FireFox or IE8.
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I'm totally frustrated with Avast. Spent over an hour with the avast tech. My pro version disappeared and the free version returned so the tech helped straighten that out. The next day my system shut down leaving a blue page sauomg there was am NTFS.SyS error. When I restarted the laptop the free version was back (the tech had previously uninstalled it)and it says it can't update. The blue page said to check my drivers. Apparently Avast was interferring with the drivers. Lo and behold Avast with it's brilliant messup won't allow me to download or even check on drivers. Frustrated, I decided to uninstall Avast and guess what? I can't uninstall it. So now, after paying for a virus protector I have nothing and have to take the laptop to a tech to take Avast off costing me well over $100.00 dollars. Please, tell me I'll be able to get my money back from Avast. I not only purchased the Pro, I purchased an extra disc which turned out to be the free version. After all this, I just want rid of it, I don't want it fixed. I want it off the computer and my money back.
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1st time in this forum. I have a question about my outlook 2010 giving me a message evry time I try to open a link inside my emails. The message reads that this action is cancelled due to a restriction on my computer, and to contact my administrator. ideas / suggestions. Went to avast and outlook to no avail.
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@shendry, see this post (http://forum.avast.com/index.php?topic=26818.msg543812#msg543812) (3 above yours.)
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I am glad to introduce you our new support portal running on support.avast.com (https://support.avast.com/eng) address. Portal will act as a knowledgebase for our products (which will supersede current FAQ section on our website) and as a ticketing system.
Website is currently in public testing stage, all your notes and suggestions are welcome in my mailbox (e-mail address is in my forum profile), in this thread or as a comment of this knowledgebase article (https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=68).
Bonjour.
Il ne m'est absolument pas possible de contacter le support technique d'AVAST.
Je veux essayer par mon mail mais je ne connais pas l'adresse complète du support avast.
Pouvez vous me la communiquer ?
Merci
Changed links to https
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I just joined this forum with intent of solving some problems with my purchase of Avast Internet Security.
My license key will not activate the security software. Can anyone direct me in the right direction?
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Start a new topic here>>http://forum.avast.com/index.php?board=2.0 (http://forum.avast.com/index.php?board=2.0), Avast! Free/Pro/Suite section of forum.
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Just a question when we(users) will have in the support website a department to send malware?
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Can someone help me? I purchased Avast Internet security and, now, I can't Login Internet. Message error: Firewall: turned off.
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Can someone help me? I purchased Avast Internet security and, now, I can't Login Internet. Message error: Firewall: turned off.
Which was your antivirus before avast? And firewall? Did you uninstall them? How? Which is your operational system?
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I'm hoping this is where I can get help~I purchased avast today after using free trial~ I received the license email but when I downloaded it~ an error message came up saying that it was not a valid avast license file {000a4a7]
can you please help? Thank you
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I'm hoping this is where I can get help~I purchased avast today after using free trial~ I received the license email but when I downloaded it~ an error message came up saying that it was not a valid avast license file {000a4a7]
can you please help? Thank you
Please, open a new thread for you.
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I am glad to introduce you our new support portal running on support.avast.com (https://support.avast.com/eng) address. Portal will act as a knowledgebase for our products (which will supersede current FAQ section on our website) and as a ticketing system.
Website is currently in public testing stage, all your notes and suggestions are welcome in my mailbox (e-mail address is in my forum profile), in this thread or as a comment of this knowledgebase article (https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=68).
Changed links to https
Désolé mais c'est la première fois que je post et je ne sais pas ou aller pour exposer mon problème
Voilà, depuis hier ma messagerie Thunderbird refuse mon mot de passe. Après beaucoup de recherche je me suis aperçu qu'il fallait que je désactive Avast pour que mon mot de passe dans TH soit accepté
Est ce un PB prope à Avast depuis la maj 6.
Merci de votre réponse
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glb1, can you go to the International board in French?
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i need help with the error code 42060 can you help me
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i need help with the error code 42060 can you help me
http://forum.avast.com/index.php?topic=66126.0
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I am unable to find how to request support for a paid subscription since my registration login is not accepted but when I register it warns that I am already registered yet no email to reset my password is received.
One of my systems will not process the update for the program or virus definitions. Today is 12/26/11, the last one was 12/10/11.
Where would I go?
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Easier and quicker to ask here - Please start a New Topic of your own here http://forum.avast.com/index.php?board=2.0 (http://forum.avast.com/index.php?board=2.0) (click the New topic button at the top of the page see image) and we will try to help.
Give an outline of the problem including any errors, etc. ?
And what happens if you tried a manual update from the avastUI, Maintenance, Update.
Also - Try a repair of avast:
XP - Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.
Vista, win7 - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.
You may need to reboot after the repair. This has in the past resolved this out of sync issue between reported and actual VPS version.
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Que suporte que nada... o avast é a maior furada... comprei o avast ontem via cartão de crédito já me enviaram até a nota fiscal eletrônico, mas o código de ativação até agora nada... quer dizer cobrar vcs sabem mas prestar os serviços com qualidade e eficiência é difícil...
Será que eu paguei mas não vou ter o direito de utilizar....???
Sandro Leite Cunha
Pedido: 12691159323
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Alexandro.Marques
Anything that supports that ... avast is the most bored ... avast yesterday bought via credit card has sent me to the electronic invoice, but the activation code so far nothing ... means to charge you guys know but provide services with quality and efficiency is difficult ...
Would I paid but I will not have the right to use ....
From: Portuguese
Please see:
avast!WEBforum > avast! support forums > Non-english zone > Português
http://forum.avast.com/index.php?board=27.0
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@ Alexandro.Marques
As in my post above yours start your own new topic, but in the Portuguese section of the forum, http://forum.avast.com/index.php?board=27.0 (click the New topic button at the top of the page see image) and we will try to help.
Como no meu post acima do seu, começar o seu próprio tópico novo, mas na seção de Português do fórum, http://forum.avast.com/index.php?board=27.0 (clique no botão Novo tópico no topo da página veja a imagem) e vamos tentar ajudar.
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Que suporte que nada... o avast é a maior furada... comprei o avast ontem via cartão de crédito já me enviaram até a nota fiscal eletrônico, mas o código de ativação até agora nada... quer dizer cobrar vcs sabem mas prestar os serviços com qualidade e eficiência é difícil...
Será que eu paguei mas não vou ter o direito de utilizar....???
Sandro Leite Cunha
Pedido: 12691159323
Por favor, não poste duas vezes o mesmo. Somente duplica o esforço de ajudar.
Mande, por favor, um email para sales@avast.com e mencione que ainda não recebeu a chave de ativação.
Onde você comprou o avast? No site oficial? A licença vem para o email que você registrou.