"Blackscreen" syndrome

[blowtorch73]

All I'm after at this point are the reg keys to disable 'behavior shield' which I believe someone mentioned in this thread is the culprit, I may be wrong about which service it is.

Found this but dont think it is what you are looking for:

http://www.avast.com/en-us/faq.php?article=AVKB93

........my apologies for wasting your time if it is not

[RageAgainstBlackScreen]

All I'm after at this point are the reg keys to disable 'behavior shield' which I believe someone mentioned in this thread is the culprit, I may be wrong about which service it is.

Found this but dont think it is what you are looking for:

http://www.avast.com/en-us/faq.php?article=AVKB93

........my apologies for wasting your time if it is not

Thanks blowtorch. Thats the process I tried, but the task manager pops up and is promptly killed off. 

I ran a diff between 2 regedit dumps after tweaking the settings on a test machine and it seems the settings arent stored in the registry.

[bob3160]

The fact that the task manager is being killed is the reason I suggested checking for an infection.

[RageAgainstBlackScreen]

The fact that the task manager is being killed is the reason I suggested checking for an infection.

Thats fair, and why I scanned at all since I couldnt see a good reason it was happening. Would love avast to put out a bootable fix for this...

[blowtorch73]

Unaware that this thread existed, I started this one:

http://forum.avast.com/index.php?topic=127347.0

............. haven't had a reply so far. If Avast is causing the black screen on my computer, will other free AVs do the same?

[bob3160]

Unaware that this thread existed, I started this one:

http://forum.avast.com/index.php?topic=127347.0

............. haven't had a reply so far. If Avast is causing the black screen on my computer, will other free AVs do the same?

How did you remove your previous AV ??
You may want to do a clean install following the instructions outlined at:
http://goo.gl/VLXde

[blowtorch73]

All I'm after at this point are the reg keys to disable 'behavior shield' which I believe someone mentioned in this thread is the culprit, I may be wrong about which service it is.

Found this but dont think it is what you are looking for:

http://www.avast.com/en-us/faq.php?article=AVKB93

........my apologies for wasting your time if it is not

Thanks blowtorch. Thats the process I tried, but the task manager pops up and is promptly killed off. 

I ran a diff between 2 regedit dumps after tweaking the settings on a test machine and it seems the settings arent stored in the registry.

How about this then?

"Please follow these instructions.
 
http://www.avast.com/faq.php?article=AVKB93#artTitle
 
Hope you solve it as expected".

Got it by e-mail from Avast support

[blowtorch73]

Previous was a Norton trial that came with the laptop. It was removed remotely by a Norton agent.

[bob3160]

Previous was a Norton trial that came with the laptop. It was removed remotely by a Norton agent.

Third party support. Wonder what else they did Sorry but we've seen the damage some of the 3rd party
support people can do. 

[blowtorch73]

............Wonder what else they did Sorry but we've seen the damage some of the 3rd party
support people can do. 

Since I always see my glass as half full rather than half empty Bob, I'll cross that bridge if I ever come to it.

[bob3160]

............Wonder what else they did Sorry but we've seen the damage some of the 3rd party
support people can do. 

Since I always see my glass as half full rather than half empty Bob, I'll cross that bridge if I ever come to it.

Since you're having a problem, you may already be stumbling over that bridge.

[blowtorch73]

Since you're having a problem, you may already be stumbling over that bridge

Problem solved via Avast Support's link .

[blowtorch73]

Since you're having a problem, you may already be stumbling over that bridge.

"It's nice to be Important. - It's more important to be Nice".

Hey man, your halo is slipping!



 

[ce151]

I got the blue screen today, twice on a new install of Avast Free on Windows 7. I uninstallrd Avast, no more blue screen. No more Avast.
Why would I want to pay for this if the free version doesn't work?

[DavidR]

Blue screen is completely different to what is being discussed here.

Please start your own new topic and we will try and help, that is if you want help. This doesn't seem to be the case in your other post in another topic.