Poll

Have you experienced download problems with WebShield? Did it get any better after this fix.

No apparent download issues, before or after.
43 (39.4%)
I do have some issues, running XP or Vista, no change after the fix.
3 (2.8%)
I do have some issues, running Windows 7 or 8, no change after the fix.
39 (35.8%)
I had some issues, running Windows 7 or 8, issues are gone after the fix.
12 (11%)
I do have some issues, don't know if I have the fix or not.
12 (11%)

Total Members Voted: 0

Author Topic: Fix for WebShield download issues  (Read 102177 times)

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keithb

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Re: Fix for WebShield download issues
« Reply #165 on: April 28, 2014, 02:51:27 PM »
I have the same problem: Update avast! = no internet. I hope I didn't further screw things up by uninstalling through the control panel. I found avast clear afterwards but it can't remove what it can't see I guess. So should I download and re-install avast, or can I still run avastclear and get the proper uninstall?
Thanks, Keith Bradley

Offline bob3160

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Re: Fix for WebShield download issues
« Reply #166 on: April 28, 2014, 04:00:34 PM »
I have the same problem: Update avast! = no internet. I hope I didn't further screw things up by uninstalling through the control panel. I found avast clear afterwards but it can't remove what it can't see I guess. So should I download and re-install avast, or can I still run avastclear and get the proper uninstall?
Thanks, Keith Bradley
Proper procedure to totally remove avast is to 1st uninstall through Control panel
followed by the use of the removal tool. (avastclear)
After you update avast!, are you allowing avast! access through your firewall ???
Maybe you need to clear out the rules in your firewall, reboot and allow avast! access through the firewall ???
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keithb

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Re: Fix for WebShield download issues
« Reply #167 on: April 28, 2014, 07:36:50 PM »
Bob, thanks for your reply. I'm not at my computer but when I opened the program it asked where is the the folder but I had just uninstalled so the folder is gone (c/programs/avast).

Offline bob3160

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Re: Fix for WebShield download issues
« Reply #168 on: April 28, 2014, 08:48:39 PM »
That question is only for those that have installed avast! to something other than the default folder.
Unless you fall into that category, it isn't anything for you to worry about.
« Last Edit: April 28, 2014, 09:56:55 PM by bob3160 »
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keithb

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Re: Fix for WebShield download issues
« Reply #169 on: April 28, 2014, 09:43:27 PM »
I will give that a try, thanks!

keithb

  • Guest
Re: Fix for WebShield download issues
« Reply #170 on: April 28, 2014, 11:37:43 PM »
Hi Bob that uninstall worked. Now if I only knew what how to get back online I'd be happy. This program has thrown a wrench into my system.

Offline bob3160

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Re: Fix for WebShield download issues
« Reply #171 on: April 29, 2014, 01:31:33 AM »
What firewall are you using ??? What other security programs are installed on your computer ???
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bi

keithb

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Re: Fix for WebShield download issues
« Reply #172 on: April 29, 2014, 03:52:49 AM »
I'm not sure about my firewall. I haven't done anything with it ever. I  did a lot of diagnosis with Microsoft and Bell over the phone and the final conclusion was to re-install windows. I tried a system reboots and lots of commands and nothing - nobody could get my computer to recognize my internet connection. I have 3 computers and it's the only one with avast installed.

keithb

  • Guest
Re: Fix for WebShield download issues
« Reply #173 on: April 29, 2014, 05:21:28 AM »
3 hours on the phone with IT and I was about to give up. The last thing we tried was deleting the windows network drivers and restarting. There were no changes. Then as a last attempt I did another system reboot and lo and behold I'm back online.  The drivers re-installed and everything came back. Hell, even avast updated!

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Re: Fix for WebShield download issues
« Reply #174 on: April 29, 2014, 10:15:35 AM »
3 hours on the phone with IT and I was about to give up. The last thing we tried was deleting the windows network drivers and restarting. There were no changes. Then as a last attempt I did another system reboot and lo and behold I'm back online.  The drivers re-installed and everything came back. Hell, even avast updated!
Sounds like the gremlin has finally left your computer. Enjoy. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bi

gfk

  • Guest
Re: Fix for WebShield download issues
« Reply #175 on: April 29, 2014, 02:47:04 PM »
I have the exact same symptoms as TFC above. Web pages that are simple load ok, others especially those with maps, either don't load or only load partially. Disabling the web shield allows most sites to load ok, but some still don't load properly. 
[for a difficult site try http://www.dxinfocentre.com/tropo_nwe.html  - this used to work fine on my machines, but hopeless since mid April]
I have 2 PCs, a desktop and a laptop, both with W7 SP0, Firefox 28, and Avast. Both show the same symptoms.
I was already wondering if my Avast set of programs had got corrupted and whether to uninstall and start again.  I see there's a post earlier referring to a Windows hotfix, but it says it only applies to W7 SP1.  So should I try it anyway, or if not, what else?

TFC

  • Guest
Re: Fix for WebShield download issues
« Reply #176 on: April 29, 2014, 03:12:08 PM »
Hi GFK

I tried that site. It worked perfectly for me just now.

gfk

  • Guest
Re: Fix for WebShield download issues
« Reply #177 on: April 29, 2014, 06:03:38 PM »
Hi TFC
I just found that it worked 95% if I cleared Firefox cache first - this is all tiresome.

keithb

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Re: Fix for WebShield download issues
« Reply #178 on: April 29, 2014, 06:06:10 PM »
Hi Bob, my gremlin is back. Looks like I'll be re-installing windows.

Offline Zdenek

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Re: Fix for WebShield download issues
« Reply #179 on: April 30, 2014, 01:13:38 PM »
Keithb. Please can you specify your OS version and platform? (Win 7 32 or 64 bit, XP etc..)

Thank you