Grime fighter won't connect to internet

[REDACTED]

I can't connect to the internet to get grime fighter to work. I have both wifi
And Ethernet. My cable is plugged in and modem is running. How do I get it to work

[REDACTED]

Same problem

[Eddy]

We can't help without knowing more details.
What OS/SP?
Any error message?
What exactly is not working?

[Davidek]

Hi,

We have had a server error since Saturday that may be the cause of this.  Could I please ask you to wait 1 day and then try again?

If it still doesn't work then we will of course refund your money.

Sincere apologies for the frustration this has undoubtedly caused.

Regards,

[REDACTED]

same problem!!!!!!!
It's really a trouble software!!!!!   How can I get back my network (both wifi and cable can't word!!!!)?! Reply ASAP! plz!!!!!  and I request refund!!!!        Have sent support ticket ID: DGM-442-30338

Strongly recommend DO NOT buy and install this software!!

[Davidek]

Hello Stacychan,

I have escalated your support ticket in our refund team and they will handle it immediately.

The issue we face is that sometimes (definitely not all the time) GrimeFighter cannot recognize the network card and/or usb adapter used to connect to the internet.  We have no way, yet, of knowing that before you try to run GrimeFighter for the first time.

We are working on blacklisting know network cards that we cannot support so other users in the future do not have a similar experience as you.

I know this doesn't help with your situation, but I just wanted to give a little info on why it is happening.

As I said, I have escalated your support ticket so your refund should be processed asap.

[REDACTED]

Hi Mr. Davidek,

Just would like to know how about my refund situation? or where can I find the progress?  I haven't received any further info, please help! Thanks.

[schmidthouse]

Hi Mr. Davidek,

Just would like to know how about my refund situation? or where can I find the progress?  I haven't received any further info, please help! Thanks.

Quote from Davidek:
"Hello Stacychan,

I have escalated your support ticket in our refund team and they will handle it immediately."

This post was on August 14th. Over 3 weeks ago.
It's obvious your patience is commendable!!

[REDACTED]

I am having exact same problem.  Submitted a ticket and still waiting for response.  Ticket # UTM-534- 75088.  Please advise or refund my payment.  Thank you

[schmidthouse]

I am having exact same problem.  Submitted a ticket and still waiting for response.  Ticket # UTM-534- 75088.  Please advise or refund my payment.  Thank you

Process takes approximately 7-10 business days (2 weeks) after submitting

[REDACTED]

I have the same problem. Computer gets sedated, but then I get message of not able to connect. If it has to do with my internet adapter I'd like a refund... Could you inform me on what kind of problem it could be?

[REDACTED]

How do I get refund on this product? I've had this same issue and have submitted a ticket 3 weeks ago requesting refund.  Ticket ID: VNJ-373-43259 with no response and webpage doesn't load and support phone number doesn't allow billing/refund questions. Support only.  UGH! 

[REDACTED]

  Also the same problem as ALL - and, what's more DISAPPOINTING, NO RESPONSE to our Query Tickets !!! ??
Mine is:-  https://support.avast.com/Tickets/Ticket/View/EMC-421-34960

OK Techs, let's get practical about this scenario - My Internet Connection is a Mobile 3G ------
Whatever - when the program shuts down under 'sedation' - ALL gets shutdown ??

BUT - I got more 'window' Info on my 3rd attempt ........
EXCEPT - I had to Reboot 2 x to get action outa my XP Start Up --------

I think WE ALL, should have been warned of different behavioral attitudes of Internet Connections or, WHATEVER would happen!! 

IE - what will not work??

PLEEZ AVAST - Help us ALL .... !

Stewart - Cape Town.   

AVAST - WE NEED ANSWERS SOON PLEASE............. You guys are Very confusing 

More CONFUSION - 3rd 'VERIFICATION' attempt at Posting this!!!

Look above at SCHMIDTHOUSE - 3251 Posts & look at his PC Spec - HUGE!!!

I paid by Credit Card - Me thinks I will REPORT this 'Disattisfaction' and REVERSAL on Monday 22nd December 2014, if no ANSWERS .........

[cjezzard]

Same problem with me too. My problem pretty sure due to Hardware problem.

Replaced a 1TB HDD with a 500GB SSD and encountered a network connect failure on the reboot while performing the task. Replaced the SSD back to the HDD, exact same Windows 7 64 install, (20GB more for the HDD), and retried with no problems with the connection and completion of the task. Replaced the HDD back to the SSD and again failure, so luckily had created a backup Image of the OS of the successful HDD install with the job been completed.

Now unfortunately I can't do that each time I want to run the task. Any ideas for getting it to work for the SSD? 

[REDACTED]

I am having issues with grime fighter connecting to the internet when I reboot. My internet works fine after my pc starts up but it won't connect until it completely starts up, not allowing grime fighter to do it's thing. I am using windows 7 ultimate 64bit.