Author Topic: Grime fighter won't connect to internet  (Read 19223 times)

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Offline Jillian3

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Grime fighter won't connect to internet
« on: July 04, 2014, 08:56:27 AM »
I can't connect to the internet to get grime fighter to work. I have both wifi
And Ethernet. My cable is plugged in and modem is running. How do I get it to work

Offline reubenayres

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Re: Grime fighter won't connect to internet
« Reply #1 on: August 02, 2014, 09:43:41 PM »
Same problem

Offline Eddy

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Re: Grime fighter won't connect to internet
« Reply #2 on: August 03, 2014, 12:23:59 PM »
We can't help without knowing more details.
What OS/SP?
Any error message?
What exactly is not working?

Offline Davidek

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Re: Grime fighter won't connect to internet
« Reply #3 on: August 03, 2014, 01:57:59 PM »
Hi,

We have had a server error since Saturday that may be the cause of this.  Could I please ask you to wait 1 day and then try again?

If it still doesn't work then we will of course refund your money.

Sincere apologies for the frustration this has undoubtedly caused.

Regards,

Offline stacychan103

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Re: Grime fighter won't connect to internet
« Reply #4 on: August 13, 2014, 05:14:21 PM »
same problem!!!!!!!
It's really a trouble software!!!!!   How can I get back my network (both wifi and cable can't word!!!!)?! Reply ASAP! plz!!!!!  and I request refund!!!!    >:( >:( >:(    Have sent support ticket ID: DGM-442-30338

Strongly recommend DO NOT buy and install this software!!
« Last Edit: August 13, 2014, 05:35:27 PM by stacychan103 »

Offline Davidek

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Re: Grime fighter won't connect to internet
« Reply #5 on: August 14, 2014, 12:17:18 PM »
Hello Stacychan,

I have escalated your support ticket in our refund team and they will handle it immediately.

The issue we face is that sometimes (definitely not all the time) GrimeFighter cannot recognize the network card and/or usb adapter used to connect to the internet.  We have no way, yet, of knowing that before you try to run GrimeFighter for the first time.

We are working on blacklisting know network cards that we cannot support so other users in the future do not have a similar experience as you.

I know this doesn't help with your situation, but I just wanted to give a little info on why it is happening.

As I said, I have escalated your support ticket so your refund should be processed asap.

Offline stacychan103

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Re: Grime fighter won't connect to internet
« Reply #6 on: September 08, 2014, 12:18:31 PM »
Hi Mr. Davidek,

Just would like to know how about my refund situation? or where can I find the progress?  I haven't received any further info, please help! Thanks.

Offline schmidthouse

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Re: Grime fighter won't connect to internet
« Reply #7 on: September 08, 2014, 04:35:54 PM »
Hi Mr. Davidek,

Just would like to know how about my refund situation? or where can I find the progress?  I haven't received any further info, please help! Thanks.

Quote from Davidek:
"Hello Stacychan,

I have escalated your support ticket in our refund team and they will handle it immediately."

This post was on August 14th. Over 3 weeks ago.
It's obvious your patience is commendable!!
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Offline thecherryleopard

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Re: Grime fighter won't connect to internet
« Reply #8 on: September 09, 2014, 03:03:56 AM »
I am having exact same problem.  Submitted a ticket and still waiting for response.  Ticket # UTM-534- 75088.  Please advise or refund my payment.  Thank you

Offline schmidthouse

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Re: Grime fighter won't connect to internet
« Reply #9 on: September 09, 2014, 03:19:52 AM »
I am having exact same problem.  Submitted a ticket and still waiting for response.  Ticket # UTM-534- 75088.  Please advise or refund my payment.  Thank you

Process takes approximately 7-10 business days (2 weeks) after submitting :)
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 20.10.2440b/Secureline VPN v.5.8.5262b/ADU v.20.2.921b/ASB v.87b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 20.10.2440b/ADU v.20.2.921b/SANDBOXIE/Prey Project/HotSpot Shield VPN
     
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Offline gltuin

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Re: Grime fighter won't connect to internet
« Reply #10 on: December 18, 2014, 04:17:39 PM »
I have the same problem. Computer gets sedated, but then I get message of not able to connect. If it has to do with my internet adapter I'd like a refund... Could you inform me on what kind of problem it could be?

Offline jstew2

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Re: Grime fighter won't connect to internet
« Reply #11 on: December 18, 2014, 06:42:27 PM »
How do I get refund on this product? I've had this same issue and have submitted a ticket 3 weeks ago requesting refund.  Ticket ID: VNJ-373-43259 with no response and webpage doesn't load and support phone number doesn't allow billing/refund questions. Support only.  UGH! 


Offline woodiess

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Re: Grime fighter won't connect to internet -
« Reply #12 on: December 19, 2014, 12:09:42 AM »
 >:( >:( >:( Also the same problem as ALL - and, what's more DISAPPOINTING, NO RESPONSE to our Query Tickets !!! ????????????????????????????????????????????
Mine is:-  https://support.avast.com/Tickets/Ticket/View/EMC-421-34960

OK Techs, let's get practical about this scenario - My Internet Connection is a Mobile 3G ------
Whatever - when the program shuts down under 'sedation' - ALL gets shutdown ??

BUT - I got more 'window' Info on my 3rd attempt ........
EXCEPT - I had to Reboot 2 x to get action outa my XP Start Up --------

I think WE ALL, should have been warned of different behavioral attitudes of Internet Connections or, WHATEVER would happen!! 

IE - what will not work??

PLEEZ AVAST - Help us ALL .... !

Stewart - Cape Town.   :-X

AVAST - WE NEED ANSWERS SOON PLEASE............. You guys are Very confusing  >:( >:(

More CONFUSION - 3rd 'VERIFICATION' attempt at Posting this!!!

Look above at SCHMIDTHOUSE - 3251 Posts & look at his PC Spec - HUGE!!!

I paid by Credit Card - Me thinks I will REPORT this 'Disattisfaction' and REVERSAL on Monday 22nd December 2014, if no ANSWERS .........

« Last Edit: December 19, 2014, 12:20:49 AM by woodiess »

Offline cjezzard

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Re: Grime fighter won't connect to internet
« Reply #13 on: December 19, 2014, 01:26:14 PM »
Same problem with me too. My problem pretty sure due to Hardware problem.

Replaced a 1TB HDD with a 500GB SSD and encountered a network connect failure on the reboot while performing the task. Replaced the SSD back to the HDD, exact same Windows 7 64 install, (20GB more for the HDD), and retried with no problems with the connection and completion of the task. Replaced the HDD back to the SSD and again failure, so luckily had created a backup Image of the OS of the successful HDD install with the job been completed.

Now unfortunately I can't do that each time I want to run the task. Any ideas for getting it to work for the SSD? 

Offline David393

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Re: Grime fighter won't connect to internet
« Reply #14 on: December 21, 2014, 04:20:57 AM »
I am having issues with grime fighter connecting to the internet when I reboot. My internet works fine after my pc starts up but it won't connect until it completely starts up, not allowing grime fighter to do it's thing. I am using windows 7 ultimate 64bit.