Passwords Synchronization

[bob3160]

Yes, they will respond by email.

Don't forget to look in your Spam folder in case your email provider put Avast's reply in there.

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@jelinek can u pls reste my account too? what i have to do before u reset? pls help me

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I have the same problem.

Having initially installed this on my mobile phone i think this was my initial device however i logged i forgot my password and there is no password reset button despite online guides saying their was.

since then i have logged in on my pc, i can access the account, delete device, and reconnect them, but i still get no verification pop up so am unable to sync anything. 

hope you can help please.  ideally asap because i need to resolve this soon or purchase another product before i go on holiday.

thanks

gary

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Same issue,

Have passwords set up on PC account and works fine, seems to be sync etc.

Mobile app throws me the verification code but no where do i see the option to allow it.

if it is in a diferent group how do I merge them?

thanks,

[REDACTED]

 Keep calm & Just wait (or try to find in your mailbox) for a "Your backup identity from Avast Software" mail 
I have a Premium version of avast + passwords + vpn  and nothing work)))

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Same issue here!!! Avast Pro user.

Can't sync any device!
Just a window with a code and success!!!
Have no restore or other mail from Avast (also in SPAM box).

 

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thank you for helping

[Anand18]

Hi There,

Please can someone assist?  I have the same issue as the message below, and would like someone to reset and remove all sync records associated with my account.  Please can someone confirm?

Thanks,
Anand

Dear nicholas.j.curley & mcompagno,

I believe that you both are having same issue. Is seems that you don’t have any active device in your synchronisation group at this time, but you need one to confirm new device added to your synchronisation group so you can start sync your passwords across devices.

Shortly how Avast Passwords synchronisation works:
When you turn on synchronization for very first time, new synchronisation group is created. The device, where you turned in on for the first time, is automatically trusted and active. We also send you and email with backup link to your mailbox. You can later use it for device authorisation in case you don’t have any other trusted device active anymore or you can’t use active trusted device to authorise other devices at the time you want to add new device to synchronisation group.

When you later add other devices to your synchronisation group it needs to be confirmed either by another device (which is already trusted) or using backup link we’ve sent you to your mail box on synchronisation group creation. Here is the point where Authorisation code applies. We show you authorisation code which can be verified on trusted device (mobile devices only at this time) and let you decide whether you want to add such device to your group or not. It is another protection layer and it prevent unauthorised access to your group even in case your my avast credentials are stolen. Until the activation of the device is done, device stays in pending activation state. You can still use it, but you don’t have access to data shared between trusted devices.

You can read more about synchronisation here:
https://www.avast.com/faq.php?article=AVKB255

Back to you problem. We believe that you don’t have any trusted device active at this time so you need to use backup link, to authorise at least one of devices you want to use now. Our data says that we have sent you backup link in the past:
nicholas.j.curley:     8.12.2015
mcompagno:         29.11.2015

Please go to your mailbox using device you want to authorise for synchronisation, search for the email the date mentioned above (with subject: "Your backup identity”), hit the link and follow this guide:
https://www.avast.com/faq.php?article=AVKB255#idt_04

Hopefully helps.

Regards,

Jan from Avast Passwords Team

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Hello,
I have the same problem. How I can request for reset of my account?

Regards

[bob3160]

Hello,
I have the same problem. How I can request for reset of my account?

Regards

follow these directions:
https://forum.avast.com/index.php?topic=187266.msg1327056#msg1327056

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I am having the exact same issue as you, I also did not recieve the email and still cannot get avast passwords working on my phone. Very disappointing.

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I also have the same problem. Avast mail"your bacup...." probably went to Junk, and automaticly deleted after 30 days. Have read the whole forum, and nothing works. My Pc is "trusted" but can not sync.

[Eddy]

Well, this is not the forum for PC's but for Android devices.

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Sorry. Ment "Can not sync to android device"

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Ok. I`ll give up then. No answer from support via mail and Forum. Just stupid comments. Probably good for you, but not for customers.
Thank`s and bye.................