Author Topic: Unable to cancel Avast Cleanup Premium free trial on the last day  (Read 26593 times)

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Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #90 on: December 10, 2018, 01:52:46 PM »
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel. 

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Shame on you, this is no way to do business.

license 4J58UP-PQ5YYJ-5JL7K2 Avast Cleanup and
License XWYHJD-3WV5H2-5J47X6 Avast free antivirus

and no need to continue with free versions i dont wanrt them or any thing you are forcing mre to purchase. please do not bill me for renewal fee cancell asap

Hi,

we really apologize for your troubles.
We are working on improvements in cancelling the trial subscription to make it easier for the users.

Anyway I checked you record and your Avast Clenaup subscription has already been cancelled earlier today.

The trial period is still valid until January 23rd so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Uzumaki2

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #91 on: February 01, 2019, 06:15:02 AM »
Hi, Please cancel my auto renewal for the avast cleanup free trial. Licence : F7HEDM-D9TGQ2-5M47QW

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #92 on: February 01, 2019, 09:11:15 AM »
Hi, Please cancel my auto renewal for the avast cleanup free trial. Licence : F7HEDM-D9TGQ2-5M47QW

Hi,

I just cancelled the auto renewal on your licenses you provided me with.

Your license is still valid until February 3rd 2020 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Uzumaki2

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #93 on: February 02, 2019, 03:58:00 PM »
Hi, Please cancel my auto renewal for the avast cleanup free trial. Licence : F7HEDM-D9TGQ2-5M47QW

Hi,

I just cancelled the auto renewal on your licenses you provided me with.

Your license is still valid until February 3rd 2020 so you can still enjoy our product until then.

Thank you and have a nice day.
It still charged me and i want a refund, but i did'nt get any e-mail or notification of the order number.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #94 on: February 04, 2019, 10:23:53 AM »
Hi, Please cancel my auto renewal for the avast cleanup free trial. Licence : F7HEDM-D9TGQ2-5M47QW

Hi,

I just cancelled the auto renewal on your licenses you provided me with.

Your license is still valid until February 3rd 2020 so you can still enjoy our product until then.

Thank you and have a nice day.
It still charged me and i want a refund, but i did'nt get any e-mail or notification of the order number.

Hi,

sorry I haven't specified that before, but you've already had a valid licenses purchased so I just cancelled the auto-renewal on that license.
I didn't get that you want a refund instead.

For a refund please fill in this form: https://support.avast.com/en-us/contact/sales_refund?c=true and your order ID is this one: DF7F040E-7DBB-47A9-8F6D-ADE03A71D4D0

Thanks.

Offline wizzlbang

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #95 on: February 05, 2019, 12:57:57 PM »
I'd like to request an auto-renewal cancellation on my license

license number PRQKX4-Y42UZJ-4Z44Z2

Online bob3160

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #96 on: February 05, 2019, 01:32:53 PM »
I'd like to request an auto-renewal cancellation on my license

license number PRQKX4-Y42UZJ-4Z44Z2
Reported to Avast.
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.5.2378, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #97 on: February 06, 2019, 09:13:37 AM »
I'd like to request an auto-renewal cancellation on my license

license number PRQKX4-Y42UZJ-4Z44Z2

Hello,

I already answered you request here: https://forum.avast.com/index.php?topic=225061.0

Regards.

Offline Jay155

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #98 on: February 07, 2019, 06:09:39 PM »
I would like to cancel my subscription as well. The licence is KL3RZV-2KSMDJ-5RL7TS.

Offline Stellarman

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #99 on: February 08, 2019, 10:39:00 AM »
I would like to cancel my subscription as well. The licence is KL3RZV-2KSMDJ-5RL7TS.

Hi,

I just cancelled your subscription.

The trial period is still valid until February 21st so you can still enjoy our product until then.

Thank you and have a nice day.

Offline faouaz

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #100 on: February 08, 2019, 06:15:38 PM »
I have the same problem
I would like to cancel my subscription as well.
 please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel. 

faouaz@outlook.de

Offline stoppagiu

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #101 on: February 09, 2019, 12:37:35 PM »
Hello, please cancel my auto renewal  for the avast cleanup free trial. Order ID:28270722408

And let me know when it`s done!

Thank You and have a good day!

Offline stoppagiu

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #102 on: February 10, 2019, 04:41:26 PM »
Hello, please cancel my auto renewal  for the avast cleanup free trial. Order ID:28270722408

And let me know when it`s done!

Thank You and have a good day!

It's me again,
today i received an email of successful "subscription renewal" for 1 year at cost of 49.99€.

Yesterday(before the expire date) i sent you the above mail and i tried to contact avast support in different ways like site phone and the phone number indicated in the mail link avast.com/find-order but the number doesn't exist.

I ask a refound for the amount since i asked the cancellation before the expire date.
Old order ID:28270722408
New order ID:57814159600

Thank You and have a good day!
« Last Edit: February 10, 2019, 04:43:18 PM by stoppagiu »

Offline carterkk

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #103 on: February 10, 2019, 08:51:30 PM »
 >:( >:( >:( Cannot cancel free trial and was billed 2 days before expiration. I want a refund as I got no advance notice of the upcoming end of trial.

Online bob3160

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Re: Unable to cancel Avast Cleanup Premium free trial on the last day
« Reply #104 on: February 10, 2019, 09:13:56 PM »
>:( >:( >:( Cannot cancel free trial and was billed 2 days before expiration. I want a refund as I got no advance notice of the upcoming end of trial.
Refund request: https://support.avast.com/en-us/contact/sales_refund/
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.5.2378, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq